---
description: Tudo sobre Zingtree: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Zingtree - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Zingtree

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> O Zingtree facilita a criação de árvores de decisões interativas, scripts de chamada, gestão de processos empresariais, guias e muito mais.
> 
> Conclusão: 95 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Zingtree?

As árvores de decisões interativas são uma ótima solução para qualquer negócio, projeto ou pessoa que esteja buscando economizar tempo e dinheiro simplificando processos redundantes interna e externamente.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 95 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.4/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Zingtree
- **Localização**: Larkspur, EUA
- **Fundada**: 2014

## Contexto comercial

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Estados Unidos

## Recursos

- Alerts/Escalation
- Arrastar e soltar
- Automação dos processos comerciais
- Banco de dados do cliente
- Bate-papo ao vivo
- CRM
- Comunicação multicanal
- Controles/permissões de acesso
- Criação de diagramas
- Ferramentas de análises de dados
- Ferramentas de colaboração
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de call centers
- Gestão de filas
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Integração de telefonia por computador
- Modelagem de processos & Design
- Plataforma no-code
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Roteamento automático
- Roteirização de chamadas
- Transferência de chamadas

## Integrações (6 no total)

- Freshdesk
- Intercom
- Salesforce Sales Cloud
- WordPress
- Zapier
- Zendesk Suite

## Opções de suporte

- Email/Help Desk
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software)
- [Software de Gestão de Processos de Negócios](https://www.capterra.com.br/directory/30010/business-process-management/software)
- [Sistemas de Apoio à Decisão](https://www.capterra.com.br/directory/30544/decision-support/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software)

## Alternativas

1. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews)
2. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews)
3. [Yonyx](https://www.capterra.com.br/software/130406/agi-self-service) — 4.7/5 (258 reviews)
4. [Decisions](https://www.capterra.com.br/software/149492/decisions) — 4.6/5 (27 reviews)
5. [NiCE CXone](https://www.capterra.com.br/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Avaliações

### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5

> **Brooke** | *19 de junho de 2018* | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
> 
> **Desvantagens**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\!
> 
> Easy to use, easily customizable, great for new hires and scripting alike\!

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### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5

> **Yogesh** | *20 de junho de 2018* | Hotelaria | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: ease of creating content 
integration with Wordpress - which hosts our knowledge base. 
Extremely professional Technical support . support team come back to me in few hours not days. 
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
> 
> **Desvantagens**: cost. could be more economical. 
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
> 
> Execution Accuracy. 
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

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### "Abrupt service changes" — 2.0/5

> **Warren** | *24 de abril de 2024* | Escritório de advocacia | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: Enabled us to embed a simple decision tree into our website.
> 
> **Desvantagens**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.
> 
> Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.

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### "Make Your Own Knowledge Base" — 5.0/5

> **Crystal** | *31 de maio de 2017* | Seguros | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.
> 
> **Desvantagens**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :)

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### "Easy to use with ALOT of advanced possibilities." — 5.0/5

> **Lasse** | *20 de junho de 2018* | Telecomunicações | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\!
> 
> **Desvantagens**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.
> 
> More fcr, easy internal and external help center

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## Links

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