Avaliações do JIRA Service Management

prático e intuitivo

Comentários: excelente.utilizo várias vezes ao dia, para diversos projetos.delegação, encerramento e monitoramento super fácil

Vantagens:

Utilizo para monitorar meus projetos e delegar tarefas para os demais setores.gosto da facilidade de uso e da forma de organização das minhas rotinas.

Desvantagens:

não vejo contras, já estou habituada a ferramenta. já faz parte do meu dia a dia

avaliação Jira

Vantagens:

de fácil utilização e intuitivo as informações são claras

Desvantagens:

não tenho contras, é ok para o meu dia a dia

Avaliação Jira

Vantagens:

A patricidade de gestão de tasks. A eficácia do monitoramento das atividades da equipe e a organização dos itens.

Desvantagens:

O recurso de clonar uma task pode ser melhorado. Ao clonar uma task, precisamos atualizar a página e encontrar onde ela foi parar. Se ela já aparecesse na tela (sem precisar ficar buscando por ela) seria o ideal.

Boa ferramenta centralizadora porém com fluxo complexos demais

Comentários: é muito intuitiva e bem utilizada no mercado

Vantagens:

Ferramenta centralizadora muito prática para gerenciar entregas e tickets

Desvantagens:

Lentidão e alguns fluxo são confusos as vezes é muito complicado alterar status de tarefas , precisa chamar o administrador da ferramenta

Gerenciamento de tickets perfeito

Vantagens:

Melhor gerenciamento de tickets entre as equipes. Integração perfeita com softwares de crash e mensageiros.

Desvantagens:

Algumas funções são um pouco confusas. Criação de templates também poderia ser melhor.

Atlassian Jira

Vantagens:

Software muito fácil de utilizar e integra com as melhores ferramentas.

Desvantagens:

A falta de possibilidade de alteração sobre o código front-end.

Jira S Management

Comentários: Essa ferramenta foi muito bem desenvolvida, muito prática e de fácil compreensão.

Vantagens:

Praticidade, facilidade de acesso e rapidez

Desvantagens:

Dos poucos meses que estou utilizando a ferramenta, não tenho nada para reclamar.

Sistema que facilita e otimiza a gestão do trabalho

Vantagens:

O software é extremamente fácil de se utilizar, ferramentas de gestão e resolução, utilizo muito também na abertura de chamados, vinculados ao sistema da CVC Corp empresa que utiliza em larga escala tal software.

Desvantagens:

O tempo de resposta em relação a uma demanda foi um pouco longo, contudo era algo complexo, mas foi solucionado, baita recursos, recomendo muito.

Resenha sobre o Jira -Excelente programa

Comentários: O jira é um excelente produto, me ajuda muito no dia a dia.

Vantagens:

O jira tem muitos recursos úteis no meu dia a dia, desde o compartilhamento de ideias a gestão de conhecimento, ele agrega muito em meu trabalho.

Desvantagens:

Não tenho ressalvas negativas, apenas achei que poderia ser um pouco mais intuitivo.

Funcionalidades Jira

Vantagens:

A facilidade em abrir chamados para outras áreas da empresa

Desvantagens:

Até o momento sem contras sobre o software

Probably the top program for managing projects

Comentários: Jira is a sophisticated and flexible project management solution with a wide range of applications. Jira's strengths lie in the depth of its task management features, the breadth of its integrations, and the depth of its reporting and analytics tools, all of which contribute to the program's capacity to help you better understand your projects and teams.

Vantagens:

To accommodate the fact that various people have different ways of doing things, this user interface may be easily altered to fit individual needs. Jira makes it simple and quick to design and implement unique workflows and rules. One way to break down large projects into manageable chunks is to keep everyone in the loop on how things are shaping up.

Desvantagens:

Jira's flexibility allows for personalization, but more in-depth modifications may call for specialized skillsets.Performance difficulties: Some users may have performance issues, especially when working with larger projects or those that include complicated procedures.

Excellent service and project management tool

Comentários: For the past five years, I've been using Jira, and during that time I've noticed a big improvement just about every time. It has been easy for us to keep track of the work that other teams have completed by logging it and adding service level agreements. You can use it to delegate tasks within your team, track progress on common goals, and share updates with your colleagues in real time or behind closed doors. Because of this, it is an incredible instrument.

Vantagens:

The default settings for Jira Service Management allow you to maximize its potential right away, with nothing in the way of setup. It is possible to personalize it with a wide variety of settings so that it functions just how one would like it to.

Desvantagens:

Because our SSO implementation needs it, in order for a user to sign into the customer portal, they will first need to sign into the parent Jira site.

Great for Smaller Businesses, not for the Large Enterprise

Vantagens:

Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.

Desvantagens:

Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.

One of the best choices for a customer service desk

Vantagens:

Highly customisable service desk portal, from the fields to the UI. We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal and external discussions separate.

Desvantagens:

SLA management should be made easier as well as the reporting options. Naturally the easy integration between the service desk and the software issue tracking system occurs if you are using Atlassian, good luck with other tools.

A great tool that brings visibility, productivity and collaboration to the team

Comentários: You can take so much value from Jira is used correctly and if the team is well aware on how to use it. We use it on our daily standups and it helps a lot see what other team members are doing and their progress. You can easily spot who has more buffer and who needs a hand. The history feature is also a big plus to see what was changed in the description of the cards. I see this tool is a perfect fit for big companies.

Vantagens:

Estimating the team's velocity can be pretty accurate when the users fill in their Story Points and the time to completion. Cards also provide a lot of information, team members can collaborate in the comments section and the ability to create sub-tasks is a big plus.

Desvantagens:

Jira can become overwhelming for newcomers, specially if there are no explicit policies on how to use it. Also, when marking tasks as Done, it feels the completion time fields are a bit redundant.

Jira Service Desk Management

Comentários: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Vantagens:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Desvantagens:

I feel like JQL is necessary for important searches which not everyone has experience with.

Top of the market

Comentários: Overall, Jira has many integrations and way tu automate in-house processes. Second to none.

Vantagens:

Jira is standard of IT industry for managing effective development and connecting it to other teams in the company.

Desvantagens:

Jira can be sometimes complicated which is expected considering the amount of feature it needs to handle complex business processes.

Review from a user

Vantagens:

JIRA is the most useful tool for my remote team. I love that I get a bird's eye view of the items and statuses of what my team is working on. I am able to get a quick summary of the items that will make this month's sprint. It also makes collaboration easier as the system promotes ownership, accountability, and progress.

Desvantagens:

I wish we can assign more than one user to a card or assign a whole team.

JIRA Service Management is a complete lifesaver for managing IT service requests and incidents.

Vantagens:

The customizable workflows and powerful search functionality make it a must-have for IT teams.

Desvantagens:

The learning curve can be a bit steep for new users, and the interface could use some modernization.

Nice Dashboard and sprints management

Vantagens:

The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity

Desvantagens:

The lack of possibility to integrate with sharepoint domain.

Efficient service desk for companies small, medium or large

Comentários: Prior to using Jira Service Desk, were using a combination of Excel and SharePoint with workflows. We couldn't get great reports. It was hard to customize. Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow. We brought in Jira Service Desk as a test bed. Within 2 hours, we were testing and customers were putting in tickets. While we used most of the default settings, the value we were generating was way beyond we ever had. Then, we set up SLAs and watch reports for a few days. We were able to see everything we wanted - who reported the issue, when, what was the priority, how many comment exchanges happened, how much time did we spend, did we meet SLAs, what was the solution, etc. Fast forward 2 years. We are now able to create strategies to service internal and external customers better based on the data from Jira. It has helped us go from making gut-feel decisioning to data-centric decisioning. Good data wins debates. Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

Vantagens:

Jira Service Desk was very easy to get started with. You could literally sign up for it and begin using it within an hour. Ticketing system is very customizable and powerful. Customers can be added in bulk and customers can sign up for entering issues. We were able to create different projects (or service queues) so that customers could send requests for IT help, or administrative help, or help with projects. Each such project/queue had different fields. Metrics are all built into the software, so we can know how often Service Level Agreements were breached, who breached them etc. The sheer amount of customizability is a joy. However, without discipline and thoughtfulness, it is very easy to customize it the wrong way.

Desvantagens:

We feel that the price point could be lower and the speed could be a little faster. Atlassian has made improvements with speed. If a company had 5 people manning different queues and the issue volume is low, the cost would be ~1500/year for those 5 users. So, it would may not be cost effective for a small company that is watching their costs closely. We also felt that a Wiki is not built in. So, if a common solution needs to documented that spans multiple tickets, there's no way to do so. We could buy Confluence from Atlassian for an additional cost.

Life Savior tool for Agile Projects

Comentários: JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software

Vantagens:

JIRA service management is very use friendly software in day to day project activities. JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle. It is very effective place holder for IT asset management and project management phases. JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.

Desvantagens:

New changes for html pages take little more time for loading when moved to production. Version controlling sometimes create hiccups during rollback period.

JIRA Service Management integrates very well with JIRA software, making bug quashing a breeze

Vantagens:

The native integration with JIRA software management and business management project boards make ticket triaging and documentation straightforward and low effort. Aside from the initial setup and instrumentation of the integration points and framework (configurable for different org sizes), using JIRA Service Management enables speedy triaging and processing of requests across IT, software, product and business, and service teams.

Desvantagens:

There are idiosyncrasies to the JIRA UI (which is shared and consistent with JIRA software, business project management, and Confluence) that can be confusing at times with subtle UI elements that are not always straightforward to the end user. At times, it can be confusing switching between the different JIRA apps that your org uses.

Service Management Tool Anybody Can Use

Vantagens:

The ease of use and anybody can use the tool for Ticketing, project management, issue tracking, dashboards etc...

Desvantagens:

The options are at times clumsy and confuse the end users when the data is too much.

Well, everyone knows Jira — I just decided to reflect here

Comentários: I hate Jira and think the only reason everyone uses it is that they're just used to suffer.Here's an article about it:[SENSITIVE CONTENT]

Vantagens:

After latest update the visuals are quite pleasant.You can really construct complex filters if you know what you're looking for.Task IDs unfurl into links.Permissions are very granular (although complex and you won't understand how to use them).

Desvantagens:

Expensive.No obvious features or you have to pay extra: time tracking, dark mode, CHECKBOXES.