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Avaliações do JIRA Service Management

Sobre JIRA Service Management

O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.

Saiba mais sobre o JIRA Service Management

Vantagens:

Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in.

Desvantagens:

Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.

Notas do JIRA Service Management

Pontuação média

Praticidade
4,2
Atendimento ao cliente
4,3
Recursos
4,5
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,5/10

O JIRA Service Management tem uma classificação geral de 4,5 em 5 estrelas com base em 665 avaliações de usuários no Capterra.

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Filtrar avaliações (665)

danielle
Analista de Conversão, Brasil
Software, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

prático e intuitivo

5,0 ano passado

Comentários: excelente.utilizo várias vezes ao dia, para diversos projetos.delegação, encerramento e monitoramento super fácil

Vantagens:

Utilizo para monitorar meus projetos e delegar tarefas para os demais setores.gosto da facilidade de uso e da forma de organização das minhas rotinas.

Desvantagens:

não vejo contras, já estou habituada a ferramenta. já faz parte do meu dia a dia

adriana
Coordenadora de suporte, Brasil
Serviços e tecnologia da informação, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

avaliação Jira

5,0 há 12 meses

Vantagens:

de fácil utilização e intuitivo as informações são claras

Desvantagens:

não tenho contras, é ok para o meu dia a dia

Lohaine
Analista de Teste de TI, Brasil
Telecomunicações, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Avaliação Jira

4,0 ano passado

Vantagens:

A patricidade de gestão de tasks. A eficácia do monitoramento das atividades da equipe e a organização dos itens.

Desvantagens:

O recurso de clonar uma task pode ser melhorado. Ao clonar uma task, precisamos atualizar a página e encontrar onde ela foi parar. Se ela já aparecesse na tela (sem precisar ficar buscando por ela) seria o ideal.

Luiz Antonio Nunes
QA, Brasil
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Boa ferramenta centralizadora porém com fluxo complexos demais

4,0 há 2 anos

Comentários: é muito intuitiva e bem utilizada no mercado

Vantagens:

Ferramenta centralizadora muito prática para gerenciar entregas e tickets

Desvantagens:

Lentidão e alguns fluxo são confusos as vezes é muito complicado alterar status de tarefas , precisa chamar o administrador da ferramenta

Silas
Silas
CEO, Brasil
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Gerenciamento de tickets perfeito

5,0 ano passado

Vantagens:

Melhor gerenciamento de tickets entre as equipes. Integração perfeita com softwares de crash e mensageiros.

Desvantagens:

Algumas funções são um pouco confusas. Criação de templates também poderia ser melhor.

Emerson
Consultor Atlassian, Brasil
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Atlassian Jira

5,0 há 2 anos

Vantagens:

Software muito fácil de utilizar e integra com as melhores ferramentas.

Desvantagens:

A falta de possibilidade de alteração sobre o código front-end.

Sônia
Sônia
Gerente de Negócios Agro, Brasil
Usuário do LinkedIn Verificado
Bancos, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Jira S Management

5,0 há 7 meses

Comentários: Essa ferramenta foi muito bem desenvolvida, muito prática e de fácil compreensão.

Vantagens:

Praticidade, facilidade de acesso e rapidez

Desvantagens:

Dos poucos meses que estou utilizando a ferramenta, não tenho nada para reclamar.

Avaliador Verificado
Usuário do LinkedIn Verificado
Ócio, viagens e turismo, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Sistema que facilita e otimiza a gestão do trabalho

5,0 ano passado

Vantagens:

O software é extremamente fácil de se utilizar, ferramentas de gestão e resolução, utilizo muito também na abertura de chamados, vinculados ao sistema da CVC Corp empresa que utiliza em larga escala tal software.

Desvantagens:

O tempo de resposta em relação a uma demanda foi um pouco longo, contudo era algo complexo, mas foi solucionado, baita recursos, recomendo muito.

Bruce
Empresario, Brasil
Medicina alternativa, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Resenha sobre o Jira -Excelente programa

5,0 há 4 meses

Comentários: O jira é um excelente produto, me ajuda muito no dia a dia.

Vantagens:

O jira tem muitos recursos úteis no meu dia a dia, desde o compartilhamento de ideias a gestão de conhecimento, ele agrega muito em meu trabalho.

Desvantagens:

Não tenho ressalvas negativas, apenas achei que poderia ser um pouco mais intuitivo.

Derick
Derick
Desenvolvedor RPA, Brasil
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Funcionalidades Jira

5,0 há 2 anos

Vantagens:

A facilidade em abrir chamados para outras áreas da empresa

Desvantagens:

Até o momento sem contras sobre o software

Dawit
Dawit
IT Administrator, Austrália
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Effortless Collaboration and Task Management: A Closer Look at JIRA Service Management

5,0 há 11 meses

Comentários: My overall experience with JIRA Service Management has been exceptional. The platform has revolutionized our incident management process and significantly improved collaboration among team members

Vantagens:

One of the aspects I liked most about Jira Service Management was its exceptional incident resolution efficiency. The platform truly excels in streamlining the incident management process, enabling our team to respond swiftly and effectively to any issues that ariseWith Jira Service Management, we were able to create a centralized incident ticketing system that provided complete visibility into ongoing incidentsThe automation capabilities of Jira Service Management were a game-changer. We were able to set up predefined workflows and triggers, ensuring that incidents were routed to the appropriate teams and escalated as needed

Desvantagens:

While Jira Service Management offers a plethora of robust features, one area that I felt could benefit from improvement was its reporting capabilities. Although the platform provides basic reporting functionalities, there are certain areas where additional enhancements would be valuable

Lillian
Lillian
Human Resources Generalist, EUA
Usuário do LinkedIn Verificado
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

We track incoming work with Jira Service Management

4,0 há 9 meses

Comentários: I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.

Vantagens:

First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.

Desvantagens:

Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.

Mohammed
IT Specialist, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira Service Desk Management

4,0 há 2 meses Novo

Comentários: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Vantagens:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Desvantagens:

I feel like JQL is necessary for important searches which not everyone has experience with.

Nick
Nick
Senior Product Manager, EUA
Usuário do LinkedIn Verificado
Serviços financeiros, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for Smaller Businesses, not for the Large Enterprise

3,0 há 2 anos

Vantagens:

Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.

Desvantagens:

Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.

Alternativas consideradas anteriormente: ServiceNow

Razões para mudar para o JIRA Service Management: Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful.

Boris
CEO, Tchéquia
Internet, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Top of the market

5,0 há 2 meses Novo

Comentários: Overall, Jira has many integrations and way tu automate in-house processes. Second to none.

Vantagens:

Jira is standard of IT industry for managing effective development and connecting it to other teams in the company.

Desvantagens:

Jira can be sometimes complicated which is expected considering the amount of feature it needs to handle complex business processes.

Alternativas consideradas anteriormente: monday.com e Asana

Razões para mudar para o JIRA Service Management: More features required for effective development.

Benson
IT Manager, EUA
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Reliable Ticket Management Solution

5,0 há 2 meses Novo

Comentários: JIRA Service provides the right communication, and it develops appropriate conversations for companies.

Vantagens:

The program helps develop the right communication procedures, and this helps in ticket management

Desvantagens:

JIRA Service gives the right communication, and nothing that limits its efficiency.

XUAN MAI
Product Manager, Alemanha
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Very satisfied overall, however there is still room for improvement

5,0 há 2 semanas Novo

Comentários: Overall I'm pretty satisfied with JIRA service management, except for some missing functionalities as described above

Vantagens:

The ticketing system is very easy to use and intuitive.

Desvantagens:

While it is very easy to write the description for a ticket and edit it later, it is also highly error prone because anyone could just accidentally click on the description area and accidentally change something in there. However, there's no built-in tool to revert the accidental changes.

Mark Joseph
Customer Support, Singapura
Terceirização/Deslocalização, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

JIRA Service Management Review

5,0 há 2 semanas Novo

Comentários: Overall, usage of this tool helps a lot for task managment.

Vantagens:

What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them.

Desvantagens:

When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created.

Ayomikun
Lead Technical Support Engineer, Canadá
Serviços e tecnologia da informação, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira Service Management

4,0 mês passado Novo

Vantagens:

Good tool for managing task progress in a project

Desvantagens:

There's a learning curve associated with using Jira service management.

Alper
Analyst II, Turquia
Serviços e tecnologia da informação, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Jira service mamagent is useful for me

5,0 há 2 meses Novo

Comentários: My total idea is the Best choice for ticket management

Vantagens:

Usage and crearimg tickets are so easy and have good interface

Desvantagens:

I do not have something bad for jira management

Avaliador Verificado
Usuário do LinkedIn Verificado
Entretenimento, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Powerful and Capable, but easy to over complicate things

5,0 há 4 anos

Comentários: Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn

Vantagens:

Its flexibility. It's a simple statement, I agree, and you're probably reading this wondering why I'm being so vague. But JIRA software is a bit hard to summarize simply because it's just so flexible. There's no "correct" way to use it. It's rest API is pretty powerful too and very easy to extend Jira to "integrate" with 3rd party applications that doesn't have an official Jira integration.

Desvantagens:

Creating workflows can easily become very confusing and you can easily break how your projects in Jira work if you aren't careful. With every Jira production license you also get a free dev license so that you can set up an isolated dev/staging environment. This is invaluable and highly recommended. The downside is that there is no easy way to migrate any of your changes from dev to production. But there are 3rd party plugins for that.

Avaliador Verificado
Usuário do LinkedIn Verificado
Bancos, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Service Desk for Human Resources

5,0 há 4 anos

Comentários: Jira has transformed our 12-person HR department. We can now easily track incoming requests, are not reliant on email for communication, can create canned responses for consistency and efficiency, and we have the ability to operate 100% paperlessly.

Vantagens:

Jira is extremely customizable, scalable, and easy to implement when compared with other SD platforms. Out of the box, it can be used as a tool to track incoming requests, however, paired with the thousands of compatible plugins, it is unparalleled. Jira SD has allowed our HR team to take our daily operations to the next level, transitioning antiquated, clunky paper processes into a 100% paperless experience.

Desvantagens:

My only complaint is when custom fields are added, you have to update every field configuration you have, individually. This is extremely time-consuming when adding multiple custom fields in an effort to create "forms" within Jira.

Alternativas consideradas anteriormente: ManageEngine ServiceDesk Plus

Razões para mudar para o JIRA Service Management: Cost, ease of implementation, customization and scalability

Craig
DevOps Engineer, Reino Unido
Indústria farmacêutica, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Jira Service Management Make Life Easy, But At A Cost

5,0 ano passado

Comentários: Jira has made everything easy and integrates with almost everything.

Vantagens:

JSM really doe make things very easy to do from ticket management to full blow products with customisable screens and input. It's worth the money but can get expensive when the whole company decides they want it.

Desvantagens:

Really only the price is the con here, it's expensive but worth it. They offer fixed subscriptions which save money but cap users or pay as you go which costs more, but users can be added and removed ad-hoc.

Jack
Software Support Specialist, EUA
Software, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

JSD has a lot to offer, but requires a lot to learn

4,0 há 6 anos

Comentários: JSD offers a lot for any company needing to maintain a service desk to manage the support requests it handles from its clients/customers. Because it is a Jira (Atalassian) product, it is most likely utilized along with other Jira tools, and plays quite well with those. Due to this integration aspect, thought, the layers of security necessitated within user settings requires a considerable amount of learning/training, which is not easily attained without paying for it from Atalassian. And, while I understand, respect (and even applaud) the market-oriented principle of this, it does seem a bit intentional that there are no reliable helps available outside of Atlassian (for example, any tutorials you will find on YouTube for assisting with certain user configs, settings, steps, etc. are applicable to much older versions of the software, and to a great extent, are not applicable to the current version). This would not be a negative aspect if Jira did a much better job at keeping their own internal (free) help docs, etc. up to date, so as to apply to the current version, as well. Instead, if one wants highly dependable "helps" it appears the best way to achieve that is to pay Atlassian for their training courses (at prices that are obviously calibrated toward larger companies/corporations. And blindly undertaking such would seem risky if judged by the extent to which their free user tools are kept up to date. This is not, to my knowledge, the common experience with most apps.

Vantagens:

- Lots of tools in one place - Integrates well with other apps (especially other Atlassian products) - UI is clean and user friendly (customizable to a sensible extent) - Contains useful metrics that are easy to configure and gain reports from - Has multiple layers of user settings available for custom configuration to correlate to preferred levels of access among agents, customers, etc.

Desvantagens:

- Email bounce in frequently fails (bugs?) - Depth of Jira admin user knowledge required for strong mastery of this app; time consuming to acquire a reliable user knowledge (which is necessary to utilize the app with the least bit of efficiency) - Help docs, support mechanism unreliable/outdated (needs to be fresh and current to be applicable to present version of app) - Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned) - Completely inadequate amount of general helps/tutorials available outside of Atlassian (YouTube, Google search, etc. for example) which seems a bit suppressed by design. Atlassian offers extensive training, but at a premium cost. - Costly for the overall effectiveness it provides, after factoring these negatives along with the user time required to really learn the application.

Kristian
Software Developer, Bulgária
Desenvolvimento de programas, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

The best project management tool on the market

5,0 ano passado

Comentários: 10/10

Vantagens:

Flexible and customizable: Jira is highly customizable, allowing users to adapt it to their specific workflows and processes. This makes it a great tool for teams with different needs.Great for agile teams: Jira is well-suited for agile methodologies, such as Scrum and Kanban. It provides features like sprints, backlogs, and boards that can help teams manage their work more efficiently.Integration with other tools: Jira can be integrated with a variety of other tools, including GitHub, Slack, and Confluence. This makes it easier for teams to collaborate and share information.Powerful reporting and analytics: Jira provides powerful reporting and analytics features that can help teams track their progress and identify areas for improvement.Large user community: Jira has a large user community, which means that there are plenty of resources available for users who need help or want to learn more about the tool.

Desvantagens:

Flexible and customizable: Jira is highly customizable, allowing users to adapt it to their specific workflows and processes. This makes it a great tool for teams with different needs.Great for agile teams: Jira is well-suited for agile methodologies, such as Scrum and Kanban. It provides features like sprints, backlogs, and boards that can help teams manage their work more efficiently.Integration with other tools: Jira can be integrated with a variety of other tools, including GitHub, Slack, and Confluence. This makes it easier for teams to collaborate and share information.Powerful reporting and analytics: Jira provides powerful reporting and analytics features that can help teams track their progress and identify areas for improvement.Large user community: Jira has a large user community, which means that there are plenty of resources available for users who need help or want to learn more about the tool.