Avaliações do Pabau

Highly recommendable software for clinics and groups of clinics

Comentários: Superb

Vantagens:

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Desvantagens:

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Give it a shot! It’s amazing!

Comentários: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Vantagens:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Desvantagens:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Not for medical businesses

Comentários: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.

Vantagens:

Lots of features covers everything that you need for marketing Reports are very good and flexible

Desvantagens:

Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix

[sensitive content hidden] is the star of Pabau

Vantagens:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Desvantagens:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Amazing user-friendly software

Comentários: Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy

Vantagens:

Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.

Desvantagens:

Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.

Pabau Review

Vantagens:

Online booking, support team, reminders,

Desvantagens:

It can be complicated to navigate, it often needs corrections

Highly recomend

Vantagens:

I would highly recomeb=nd Pabau for its ease of use, nice interface and clinical forms. Also the customer serivce is great and always fast to solve any issues

Desvantagens:

I dont have anything to dislike so far. The have been great

Data Migration and Integration

Comentários: Migration and integration is seamless. Staff are supportive and reassuring.

Vantagens:

Marketing features. Client data management. Migration and integration support.

Desvantagens:

Scheduling of staff. Enforcing deposits.

Attractiveness for Pabau's Software Use

Vantagens:

All patient records are secure and easy to access with a PIN, if necessary. Reports can be pulled regularly to monitor business performance. Lastly, there is extensive support from the training team to make use of Pabau to the fullest.

Desvantagens:

Pabau can create a more user friendly experience when adding forms. The ability to customize to one's liking is a difficult journey that would require more extensive skill to make happen.

Better execution of the basics, customer service very good

Vantagens:

The customer service is great, I am on the chat most days and have an answer to my questions within a couple of hours. The reminders, pre care and after cares are excellent and the desktop is lovely to use.

Desvantagens:

We use the app and it just does not keep up with Pabau on the desktop, which is a shame as it is what we use the most and this was explained to the agent when Pabau was sold to us. The basics don't always work as they should, clients haven't been getting reminders for over 2 weeks now. Get the basics spot on before implementing any other features I would say.

Honest feedback

Comentários: Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Vantagens:

Nearly nothing with the exception of recalls

Desvantagens:

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

Good overall software

Comentários: Overall experience has been good. Excellent customer service

Vantagens:

It is really easy to book and manage appointments. Good for multiple members of staff and multiple treatments

Desvantagens:

We have experienced a couple of glitches when we have multiple locations. Fairly easy to resolve when we spot the errors. The set up of treatments is quite long winded

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

Comentários: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Vantagens:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Desvantagens:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

Webinar

Comentários: I really want to be able to understand and use the features properly to full capacity but I don’t have the time

Vantagens:

The features, service, security and patient management

Desvantagens:

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

One stop shop!!!

Comentários: The reporting functions are a game changer!

Vantagens:

Pabau is intuitive, user friendly and packed with features. We have researched the top 10 practice software programs and it by FAR out ways all the rest. SO EXCITED

Desvantagens:

We are only in the early stages of use but so far have not found anything that we don't like or can't find a work around for.

Very poor migration experience, multiple issues not resolved

Comentários: Poor and inconsistent customer service.
At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software.
Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered.
I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted.
I was told that Pabau integrates with Sage accounts (it doesn't)
I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help.
I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect.
I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Vantagens:

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Desvantagens:

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Absolutely horrific

Comentários: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Vantagens:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Desvantagens:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Pabau for an Aesthetic Clinic

Comentários: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Vantagens:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Desvantagens:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Good spec and functionality but completely inconsistent in practice

Comentários: We'd love to had the system but simply can't afford the unreliability

Vantagens:

The booking, scheduling, automated mail outs and reporting were great for our needs. The in clinic management of the system through the app was really good for our practitioners and the versitility to add our custom patient record was great.

Desvantagens:

We never knew if and of the minor developments and upgrades had caused the functionality that was working yesterday to be working again today. In the end we had to devote a whole employee to checking that mail and messages had actually gone to patients and make corrections which the system had triggered anomalies. We found the support team engaging for a period but not very affective in resolving or being aware of the issues.

Infuriating and nonsensical

Comentários: Abismal

Vantagens:

It brings the team closer together, we love to talk about how awful it is and we can all bond over how it makes little to no sense. A common enemy if you will a frustration and thorn in our collective sides.

Desvantagens:

I don't think there is enough space in this box! The booking tool is clunky and makes no sense, ideally you would go onto a patient profile then from there should be able to see times and dates etc. Currently you have to select a time slot then the patient name, which highlights that no one who works to create this software have ever made a booking with a client. They change their mind all the time in the booking process, so if they do ask for another date you need to remember their name to re type it in. Makes no sense. The packages should have different tokens - for example a package contains 3 of one thing

Pabau Review

Comentários: The set up and implementation was extremely easy and smooth. Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved

Vantagens:

I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.

Desvantagens:

The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.

Problems, problems, problems

Comentários: I have been using Pabau now for 8 months as I wanted a system that was mobile and would offer me a paper free environment. Pabau promised so much but has so far under-delivered. The main desktop version is fine for booking appointments and creating invoices but using the database for marketing within Pabau is not good. The mobile app is useless. I am constantly contact support because one thing or another fails to work. In the past 8 months I have had problems on a weekly basis. I am now unable to upload photographs onto patient notes and the app constantly freezes and crashes. I also wanted a reliable way of creating digital consent forms. This is currently working fine. The support guys are friendly but they are rarely able to sort out any problems. Instead they just report the problem to the developers. After 8 months of problems I am almost at the end of my tether. I often wish I had stayed with my old cloud based system. Clinic Office may not have offered all the fancy advantages, but it was a stable system and it was reliable. In 3 years I think I only had to report a problem once or twice and the problem was dealt with there and then. I will stick with Pabau a while longer because it is too stressful to change software again and if Pabau finally sort out these ongoing problems I will happily come back and update my review but at the moment, I only give it 2 stars.

Vantagens:

Offers a lot of functions

Desvantagens:

It is unstable and a lot of the functions either do not work or keep crashing the programme.

Comprehensive logical system

Comentários: Very good. Training and guidance material within the software has improved over the time we have been using it. We need to learn about more of the features to get the most from using Pabau, but we are now working on this.

Vantagens:

Functionality and flexibility is extremely good and regular updates and additions means we can advance our business in line with our industry. Overall we can tailor so many elements to fit our operations precisely.

Desvantagens:

Some key pieces of information - ie telephone number is presented in small fonts. Would like to find a way to adjust this - maybe there is a way and we are missing it.

HSA DERMAL CLINIC Review

Comentários: Overall, very positive with some room for improvement. Very satisfied.

Vantagens:

The ability to send reminders to clients, feedback forms, and aftercare incredibly easily to clients. The ability to integrate patient data into an easy-to-access format.

Desvantagens:

Occasional glitches sometimes arise, which may result in a failure to send forms to some clients. Perhaps the software could do with a more modern look and update.

Pabau Review

Comentários: It does what we need it to. Although there are things we'd like to add, and Pabau is working with us to make those updates. We haven't found another software that works as well for us as Pabau.

Vantagens:

Staff scheduling is easy. Booking, rebooking, and rescheduling appointments is very user-friendly, and you can color-code different services for at-a-glance understanding of your day. Also available on ipad for ease of client use. EMR notes, photos, documents, etc can be store in client card.

Desvantagens:

No 2-way texting, no automated confirmations, unable to book add-on services automatically.