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Avaliações do HubSpot Sales Hub

Sobre HubSpot Sales Hub

Fornece rastreamento de e-mail, pesquisa de banco de dados de cliente potencial, compartilhamento de apresentações em tempo real e registro de chamadas.

Saiba mais sobre o HubSpot Sales Hub

Vantagens:

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process.

Desvantagens:

The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account.

Notas do HubSpot Sales Hub

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,4
Recursos
4,4
Relação qualidade/preço
4,2

Probabilidade de recomendação

8,7/10

O HubSpot Sales Hub tem uma classificação geral de 4,5 em 5 estrelas com base em 460 avaliações de usuários no Capterra.

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Filtrar avaliações (460)

Elizabeth
Elizabeth
Senior Solutions Consultant
Usuário do LinkedIn Verificado
Hospitais e Saúde, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

My Favorite CRM

4,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Giovanni
Giovanni
CTO, Brasil
Usuário do LinkedIn Verificado
Desenvolvimento de programas, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Um CRM recomendado para equipes de vendas bem estruturadas.

4,0 ano passado

Vantagens:

Gosto muito da abrangência de customização proporcionada pela ferramenta, possui uma API de fácil manipulação e uma grande gama de integrações para potencializar suas automações e análises.A possibilidade de manter as áreas de marketing e vendas em uma só plataforma com performance satisfatória.

Desvantagens:

Embora a abrangência de customização e capacidade de automações sejam prós, também jogam contra a ferramenta. Recomendo que caso deseje ingressar e iniciar a utilização deste CRM, que tenha em seu time alguém experiente na sua manipulação e configuração e defina exatamente o papel de cada usuário dentro da ferramenta, evitando duplicidade de informações e automações, que podem gerar um custo extra bem grande no fim do mês.Embora venha melhorando nos últimos meses, muitos dos relatórios não são 100% precisos e, como o CRM trabalhar principalmente com os dados atuais, muitas vezes é necessário que o usuário recorra à outras ferramentas para gerar análises mais profunda relacionadas a dados como histórico de movimentações dos negócios ao longo do funil de vendas.

Enrico
Diretor fundador, Brasil
Publicidade e marketing, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

O Hubspot transformou o meu negócio por completo

5,0 ano passado

Comentários: O Hubspot transformou minha agência para sempre. Fiz mais e melhores vendas com o Hubspot Sales, com um jeito fácil e intuitivo de criar negócios, entrar em contato com o cliente, enviar orçamentos, etc. Não só gosto do software como sou fã número um e recomendo para todo mundo, mesmo que ainda não tenham um negócio. O software é perfeito e vem evoluindo cada dia mais. Sou impressionado com ele.

Vantagens:

Facilidade, otimização, integração fácil com telefonia, software all-in-one, sem precisar ficar buscando dados de um software para outro para fazer atendimento, vendas e marketing. Além disso, tem o CRM mais completo que já vi na minha vida, com propriedades infinitas para cada um dos contatos, o que permite que segmentemos nossos clientes melhor e nos faça atendê-los de uma forma mais humana e completa.

Desvantagens:

A única coisa ruim do Hubspot para alguém que tem empresa no Brasil são as cobranças feitas em dólar e não em reais. Apesar de ainda sim o software ser bem acessível mesmo pagando em dólar, com as flutuações da moeda as vezes acaba ficando bem caro. Espero que um dia eles possam cobrar em reais, mas essa seria a única crítica

Eduardo
Eduardo
Analista de Onboarding, Brasil
Usuário do LinkedIn Verificado
Software, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Gestão de vendas eficaz facilitada.

5,0 ano passado

Comentários: Se você deseja otimizar seus processos de vendas e impulsionar o crescimento da receita, o Hubspot Sales Hub é obrigatório. Seus recursos abrangentes e integração perfeita com o CRM o tornam uma ferramenta poderosa para o sucesso de vendas.

Vantagens:

O Hubspot Sales Hub é um divisor de águas para as equipes de vendas. Seus recursos poderosos, interface amigável e integração com o Hubspot CRM o tornam uma solução de alto nível para gerenciar e acelerar processos de vendas.

Desvantagens:

Recursos aprimorados de rastreamento e agendamento de e-mail e recursos aprimorados de relatórios e previsões para insights e planejamento de vendas mais profundos.

Rodrigo
Rodrigo
Gestor de Marketing, Brasil
Usuário do LinkedIn Verificado
Publicidade e marketing, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Muito bem integrado e prático

5,0 ano passado

Vantagens:

Integrações via API, Plataforma bem didática, ele é bem prático.

Desvantagens:

Não consigo pensar em nada no momento. Realmente gostei muito.

Iran Marcos
Gestor Financeiro, Brasil
Capital de risco e capital privado, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Avaliando a ferramenta do hubspot sales

5,0 há 9 meses

Comentários: Está sendo uma experiência organizada e eficiente.

Vantagens:

O que mais gostei foi a facilidade de acompanhar todo o processo de vendas no HubSpot Sales Hub. A plataforma oferece um painel intuitivo que permite visualizar todas as etapas do funil de vendas, desde a prospecção até o fechamento.

Desvantagens:

Achei a interface um pouco confusa no início.

Thiago
Programador, Brasil
Software, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Avaliação do Hubspot Sales Hub

5,0 há 9 meses

Comentários: No geral tem sido uma experiência muito inovadora e satisfatória.

Vantagens:

O HubSpot Sales Hub me proporcionou uma visão holística do meu funil de vendas e uma gestão mais eficiente do meu processo de vendas

Desvantagens:

Tirando o inicio que tive um pouco de dificuldades para aprender, não tenho resenhas negativas.

Priscila
Encarregada Operacional, Brasil
Imobiliárias, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Gerenciamento de Vendas

5,0 há 9 meses

Comentários: Recomendo de modo geral a utilização.

Vantagens:

Atualmente utilizo para gerenciamento de vendas da equipe em prospecção do cliente até a conclusão final da venda.Acredito que tenha muito mais a agregar, por ora, utilizo funções simples.

Desvantagens:

Estou amando os recursos que estou utilizando.

Avaliador Verificado
Usuário do LinkedIn Verificado
Telecomunicações, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Funciona muito bem

5,0 há 3 anos

Comentários: O upload de documentos pode se perder em negócios, contatos ou empresas."
Funciona muito bem . crm etc.

Vantagens:

Funciona muito bem em termos de acompanhamento de oportunidades, leads, clientes etc.

Desvantagens:

O upload de documentos pode se perder em negócios, contatos ou empresas."

Josefina
Josefina
Business Development, Argentina
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

It is by far the best CRM and More app

5,0 há 2 meses Novo

Comentários: It is the best app, love it and love the trainings

Vantagens:

Nobody should get a CRM without trying out Hubspot first, it is by far the best one.

Desvantagens:

nothing to not like, they do everything OK

Jonathan
Jonathan
Co-Founder, CEO, EUA
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Growth Toolkit For Sales

5,0 há 4 meses

Comentários: We're happy customers of Hubspot Sales, using them over 5+ years for the business, and over a decade personally through different organizations. There's a lot of training resources even for small business owners looking to streamline their sales team.

Vantagens:

We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface!

Desvantagens:

Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses.

Simon
Head of Sales, Malta
Serviços jurídicos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Awesome product, absolutely terrible onboarding experience

3,0 há 3 anos

Comentários: HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.

Vantagens:

Ease of use and automation capabilities.

Desvantagens:

The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.

James
Revenue Ops Manager, Reino Unido
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Hubspot Admin Review

4,0 há 2 meses

Comentários: Very good system, is great for a start up company looking to build their sales and marketing processes and will serve you very well. Has everything you need to hit the ground running and I can’t fault it for what it does, it just isn’t scalable long term for sales in my opinion.

Vantagens:

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate. It provides all the necesssry tools to create a great CRM database for both sales and marketing activities. Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting. Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

Desvantagens:

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce. The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

Katie
Co-owner, Reino Unido
Varejistas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Reasonably-priced and dependable CRM solution for our clothing business

5,0 há 8 meses

Comentários: Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place.

Vantagens:

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually. 2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Desvantagens:

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Fernando
Fernando
Head Of Customer Experience, Brasil
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

SalesHub is the must tool for companies looking to centralise their customer journey and scale

4,0 há 11 meses

Comentários: We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Vantagens:

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Desvantagens:

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Aaron
CSMO, EUA
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

HubSpot is a Great Partner

5,0 há 9 meses

Comentários: I'm very pleased and am perpetually promoting the platform to other company owners.

Vantagens:

Ease of use, tons of support materials, the HubSpot team reaches out proactively to see if you are utilizing the product to it's fullest (hint - you're not. I don't care how much time you put into optimization - this is a super feature-rich product and it's hard to use everything).

Desvantagens:

I don't like that I don't have either the time to really dedicate myself to optimizing the tools or the staff to assign that project. It drives me nuts that there are so many aspects of the software I don't have time to fully understand even though they provide TONS of materials to help.

Pedro
Pedro
Marketing & Growth Ops, Portugal
Usuário do LinkedIn Verificado
Internet, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Best CRM for Startups

5,0 há 10 meses

Comentários: As a marketing person, this is the best CRM to use.

Vantagens:

If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines.

Desvantagens:

It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department.

Rafael
ENGINEER, Chile
Eletrônicos, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Hubspot review

4,0 há 8 meses

Comentários: It was a good experience in overall for our team

Vantagens:

It is easy to do the first setup and you can organize the fields that you need for your sales team

Desvantagens:

It is difficult to use for the post sales teams that need to keep track of each item in the warehouse.

Shaquib
Shaquib
Head of Admissions, Índia
Usuário do LinkedIn Verificado
E-Learning, 51–200 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Serious for tracking prospects? Look no more!

5,0 mês passado Novo

Comentários: Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management.

Vantagens:

Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool!

Desvantagens:

Takes time to get used to initially, Took a few tutorials here and there.

Patrick
Senior Enterprise Account Executive, EUA
Emprego e contratação, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement.

5,0 há 3 anos

Comentários: It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it.

Vantagens:

I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates.

Desvantagens:

There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message.

Thierno Ousmane
Loans manager, Guiné
Bancos, 501–1.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

HubSpot Sales Hub, an essential pillar to boost our sales.

5,0 há 2 anos

Comentários: This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump.

Vantagens:

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Desvantagens:

Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

David
CSM, EUA
Telecomunicações, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

More Flexible, Versatile and Cost Effective CRM

5,0 há 12 meses

Comentários: I think this is an awesome crm, especially for smb sales.

Vantagens:

HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great.

Desvantagens:

The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here.

Cecilia
Cecilia
CEO, Argentina
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easy to use, shortest deployment and powerful results

5,0 há 4 anos

Comentários: Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.

Vantagens:

It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.

Desvantagens:

The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços de informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

The go-to startup CRM

5,0 há 4 anos

Comentários: The Sales Hub is fantastic for early teams and startups. It is easy to use, even for non-sales people and is highly customizable. Easy import and export, a wird range of possible integrations and numerous further features definitely justify its price. Great value for money, especially if you get startup discount via your accelerator or VC.

Vantagens:

Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)

Desvantagens:

Things like quick and good customer service, as well as help with getting started, do not come for free.

Lee
MD, Reino Unido
Serviços de informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Intuitive and cost effective CRM

5,0 há 5 anos

Comentários: We love this solution for monitoring our client engagement!

Vantagens:

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Desvantagens:

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Oliver
Commercial Director, Reino Unido
Gestão da educação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

An Absolute Game Changer for Sales Development

5,0 há 3 anos

Comentários: Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation.

Vantagens:

The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months.

Desvantagens:

There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot.