Avaliações do Jumbula

Use for after school language program

Comentários: This application was transformative for us and took us from old school to new school in just a few months. We like having our registration held centrally and being able to export it in many different ways. Now that we have a nice setup, next year the effort to setup our new school year registrations will be one forth the effort.

Vantagens:

The application is more robust than I had imagined going in. We use the customized registration forms and an integrated webpage that sits within our corporate site for each of our 40 schools and 100 classes. This seamless workflow has worked really well to register around 800 participants. Integrating Stripe for payments was easy. We use templates for our automatic confirmations and manual confirmations. Adding staff and giving them a view to our rosters through the mobile app is much better than our previous manual paper system. The registration period is full of non standard issues with families. And to make up for that, we are able to edit a registrants content or add a new registrant manually. I took my time setting up our system over the course of 2 months but you will need a solid month to do it right. Along the way, the support staff has been very responsive and has made enhancements to their software in places where I found issues. I am happy with our purchase so far as I found that I was glued to the dashboard where I could view our realtime registration status through our critical registration period.

Desvantagens:

1. There is some quirkiness with the menu clicks that expand or collapse views. 2. The mobile app is new and the data flow from the back end to the mobile app is not robust yet. It needs another release to fully remove our reliance on paper rosters. 3. Some users complained about the registration process when trying to go to the webpage on their phones so I don't think the website is mobile responsive.

Easy to use registration platform

Comentários: Jumbula has met our registration needs over the past three years. The costumer service support has increased in promptness over the past three years, and all of our concerns have been addressed and resolved. We really appreciate being about to reach out to the support team and have such great communication.

Vantagens:

Ability to house all information in one place, and the straightforward navigation of the dashboard and interface. It is easy to use and learn (great tutorial library). Love the pre-registration function, and overall user experience.

Desvantagens:

You lose your place if you hit the back button, and it takes you to random pages. Sometimes to the people page, invoicing, or dashboard. If you have been setting up a camp for a while, it sometimes times out and won't save and you loose all of your edits. Some of the functions are a bit clunky and require many steps. You can't refund a family for multiple orders at once.

USELESS TECHNICAL SUPPORT

Vantagens:

The registration process has been successful for us, especially since we register for multiple programs at a time.

Desvantagens:

Their technical support is horrible. They respond hours later, usually in the middle of the night, and they don't even answer the questions asked in the initial request. Their responses often don't help whatsoever. It would be much more helpful if a phone number were provided so we could call for immediate help and have employees who could offer competent solutions.

Great experience with Jumbula

Comentários: Everything has been great. The support team always gets back to us in a timely fashion. But for the most part - I am able to figure things out on my own or by using their tutorial videos.

Vantagens:

I love how simple Jumbula is to navigate. I can easily set up classes and camps on my own.

Desvantagens:

I wish there was an easier way to see incomplete registrations (students who started the registration process but never submitted the payment)

Worth the switch!

Comentários: We went from accepting payments with our old software to now being able to completely manage classes with Jumbula. It's saving us time and money. Our old software provider used a payment processor that was outrageously expensive. Jumbula is much more affordable, and it's making our lives easier. Support can sometimes be a little slow if you can't find the answer in the knowledge base, and we do have to use some workarounds for features that we're missing, but it's all so much better than our previous software that we really can't complain!

Vantagens:

We switched from a software that allowed us to take payments but had no class management features. Jumbula has been a great upgrade to help us manage classes and students, assign teachers, communicate with students, move students to other classes, etc. Overall it's a great management tool, and allows us to keep our programs affordable by offering payment pans to customers.

Desvantagens:

We're missing a handful of features from our previous software, but we've been able to use workarounds for everything, and Jumbula has been VERY great about working with us to prioritize some of the features we need for upcoming releases. We're missing stand alone invoicing, and don't have a great solution for selling our private class packages. We're also struggling a little bit with integration to our website. But we know all of these features are undergoing improvement, and are part of the roadmap, so we're excited!

Poor unmanaged Customer Service

Comentários: The onboarding calls were not organized and Jumbula does not have clear step by step onboarding plan. Our onboarding call was expected by the customer success role to be a Q and A session instead of sharing and reviewing the necessary steps for successful onboarding. We ended up paying for the platform and not using it!!!!! Due to a lack of support and clear guidance. Also, the tutorials are not complete and do not support successful onboarding. There were a lot of steps we needed to guess how it works. The mass imports made by Jumbula support did not work properly; even though we provided the data exactly by filling out the template, and the support emailed us it was successfully imported; the families and student accounts were not mapped; anybody just could log in and sign up. It was a disaster, and when I requested support to explain why the import did not work and if it needs to be corrected, I never received a response!

Vantagens:

Registration pages are easy to manage. Tracking tuition is easier.

Desvantagens:

Customer Service. Weak onboarding. Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills.

Great solution for organizations of any size!

Comentários: After setting up registration and having a few families register, we're really happy with Jumbula! It's made registration and invoicing for our programs really smooth.

Vantagens:

We love that Jumbula streamlines our registration system, putting everything in one place. It makes it easier for us and for parents registering for our programs. Jumbula staff are incredibly responsive and even though we are just a small non-profit they helped us come up with a solution for our unique registration and payment needs that works really well!

Desvantagens:

We had a little trouble setting up a payment plan with convenience fees that apply to the installments, but staff were really helpful and found us a workaround!

Review on Jumbula

Vantagens:

easy to use, very use friendly. A lot of customizable options!

Desvantagens:

The taxes and invoices are not always consistent, causes team to have to manually do calculations (not too often but it happens, especially when using family credit)

Excellent program for Summer Camps

Comentários: Excellent! It has made it so easy for us to run our camps

Vantagens:

We found the set of Jumbula to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that.

Desvantagens:

Setting it up took a bit time, but once we figured it out it all was good!

Jumbula software

Comentários: I have really enjoyed using Jumbula's software. It is user-friendly and easy to navigate. The video tutorials and the support staff are incredibly helpful.

Vantagens:

It is very user friendly. The tutorials are really helpful and I have been able to answer many of my questions using the videos as a guide.

Desvantagens:

Response from the support team at Jumbula can be a little slow.

Great product!

Comentários: My overall experience is very positive. Their help desk is very responsive and know how to guide you step by step

Vantagens:

What I like most about Jumbula is the easy set up, intuitive flow of information and how easy for parents to use.

Desvantagens:

Whaturet I like least about Jumbula is the lack of some customizations such as changing some basic set ups as the logo and drop-down menu nomenclator.

Registration Made Easy but it stops there!

Comentários: I gave Jumbula a fantastic review after our families used it for registration but then quickly realized the school usage side is clunky, not user friendly, and essentially useless to us. I was so hopeful that Jumbula was the answer to our registration needs, but it isn't.

Vantagens:

Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy.

Desvantagens:

Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating.

A swiss army knife for school ancillary registrations

Comentários: Jumbula has been our go to fee collecting registration program for a few years now and we continue to expand on it. It is very flexible and has met nearly all our wants and needs supporting PreK-12th grade supplemental education programs.

Vantagens:

Jumbula's enterprise features allows us to process registrations for all different sorts of programs while allowing each business unit the control they wanted. It's very easy to use for both administrators and the customers. Each subdomains can link to different bank accounts through a number of different payment gateways but despite being separate sites, jumbula customer logins and accounts persist across them all.

Desvantagens:

Notification emails can only come from one address per subdomain, requiring more subdomain sites to route relevant transaction communications.

Jumbula is terrific

Comentários: Jumbula is terrific-- a comprehensive, easy to use registration system with an attractive user interface and logical back-end that is affordable for our small business. Their customer support is absolutely top-notch. Along with a great product, they are quick to respond to issues when they come up, and very responsive to feature requests. We've worked with other, big-name registration systems that do far less (and far less willingly) for much more money.

Vantagens:

easy to set up and maintain, logical back-end, affordable, great customer and product support

Desvantagens:

Occasionally slow to load home-page interface for backend editing

Lots of promise

Comentários: Jumbula has a lot of promise as a registration software. It conveniently consolidates your registration, payment, and scheduling needs into one package. Using Jumbula is mostly intuitive - it should be noted that there isn't a full-on user manual, just a handful of tutorial videos, but it's usually quite simple to figure out what's going on by yourself or with help from someone experienced with the program. The flexibility this software allows is impressive, and it is easily molded to your organization's needs. It is easy to set up classes, schedules, and fees, and once you're done with a season, you can easily copy that information into an identical later season. Setting up payments with PayPal and/or Stripe adds a level of convenience for both you and your registrants. You can easily schedule installment reminders and re-send them at any time for overdue accounts. The dashboard provides a neat snapshot of some important numbers like total registrants and the revenue of your programs. Customer Service is impeccable - the staff is always fast, friendly, and helpful whatever your needs. Considering that some pieces are a work in progress - navigation can be counterintuitive, and searches don't exactly work the way you expect them to every time - the folks at Jumbula are very open and receptive to design feedback to create a better product. User feedback is important to them, so feel free to offer constructive comments on the product's design, use, or useful features. Jumbula is already quite powerful at its current price point and is set to improve greatly.

Vantagens:

-A convenient one-stop shop for all of your registration needs -Paypal and Stripe integration -Easy to use -Excellent customer service -Lots of impact for its price point

Desvantagens:

-No user manual or FAQs; only a handful of tutorial videos available -Counterintuitive navigation -Search function works inconsistently -Some pieces feel like they're still in a beta phase

Jumbula: A Great Solution for Afterschool Clubs in a Public School

Comentários: Jumbula has transformed our registration process by making it easier to track participants and payments. I highly recommend it!

Vantagens:

Jumbula is easy to use and inexpensive compared with other programs. It makes registration for our afterschool clubs a breeze. The staff has always been super helpful answering any questions that I have had.

Desvantagens:

There is a slight learning curve to using the software, but the online support and tutorials are super helpful!

Great registration software

Comentários: Well functioning registration software for a reasonable price.

Vantagens:

Jumbula has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis.

Desvantagens:

Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc.

Time saving and easy to use

Comentários: Jumbula has provided us with a number of different solutions for our business. Their website/software is easy to use and solves a number of problems for businesses that provide classes, camps and other services to parents and children. It does the job of at least one employee with the click of a few buttons. Customer service has been incredibly responsive. As a parent, I would love it if more businesses used Jumbula - being able to register for multiple classes online, fill out paperwork efficiently, and communicate with teachers and coaches easily makes life so much easier.

Vantagens:

Easy to use, efficient, simplifies processes.

Desvantagens:

The idea of switching to a system like Jumbula can seem overwhelming, but it is quite easy and customer service was very helpful. On the consumer side, I wish more local businesses used Jumbula - especially because I much prefer to be able to do all registrations and forms online at my own convenience and not have to do it in person and/or every single time one of my children takes a new class from the same person or organization.

We are very happy with the Jumbula software; it has made camp registration much easier!

Comentários: Jumbula has made our lives much easier during the summer camp registration process. On the back end, there is very little effort once your account is set up. It has provided nearly every feature we wanted in our registration software. It has made the post registration process much easier as well. Running reports has been very helpful as well. We are very happy with our choice to go with Jumbula.

Vantagens:

Jumbula has nearly every feature necessary for registration administration. It allows easy tracking of registration transactions and participants. It provides easy reporting. It also provides many custom features to meet the needs of the administration staff. The functionality of the software is near seamless. I will also add that the customer support team has been incredible. They have been very patient with me while learning to use the software and always find a solution to any issue that arises.

Desvantagens:

We have only run into a few limitations of the software that do not fit our needs. We would like to be able to link this software to our organization's database to transfer report information. There are a few reports that we were unable to customize to fit our needs, however being able to copy and paste info into our database is helpful. There are some aspects that could be improved, but overall this has been a great fit for us!

Just what we needed!

Vantagens:

A perfect way to consolidate all of our outdated paperwork and streamline our registration process.

Desvantagens:

There are some areas for functionality that could be tweaked to make the overall user experience better but overall, nothing that would deter me from using this program in the future.

Would recommend!

Vantagens:

This software met our needs for registration and waitlist management as a small school. It is the best value cost wise that we could find as well! What has really affirmed this decision as been their customer support. They are fast, friendly, and accommodating- with quick replies and a willingness to make back end adjustments to meet our needs! The free live demo was extremely helpful as well!

Desvantagens:

There are some features/ways that it is set up that are difficult for us to customize to our unique program. It would probably be like that with most software programs of this kind though. Again, the live demo and emailing customer support have both really helped when trying to troubleshoot this!

Responsive Customer Service & Reasonable Price Makes Me a Loyal Customer

Comentários: Jumbula is a relatively new player in the market and they haven't yet perfected their product. The good news is that they know that and are very responsive to feedback from their customers. When I have made suggestions for making the software more user-friendly or correcting an error, they have acted on my suggestions. In addition, when I email technical questions, I receive a response, usually within 48 hours. The sales representative with whom I first interacted stays in touch with me and is accessible. I like working with a start-up that is responsive to its customers, open to feedback and constantly improving its product. In addition, most of my customers find the software user-friendly, it provides the tools I need to run my business, and the cost is very affordable for my non-profit. So far, I am very satisfied with Jumbula and plan to stay with this company.

Vantagens:

Features Ease of use Cost Customer service

Desvantagens:

Registration process could be streamlined, particularly when the customer is registering for multiple classes Some customers encounter problems with log-in or with registration that we are unable to resolve

Ecommerce Implemenation

Vantagens:

Our ecommerce solution meets our needs, both from a user interface and backend management perspective.

Desvantagens:

Integration was a bit more challenging than anticipated. However, the Jumbula team worked diligently to resolve the roadblocks and ultimately implementation was a success!

Thank you

Vantagens:

Jumbula has helped us streamline our camp registration. We used to do it by hand, and through excel worksheets, so having the flexibility and automation that Jumbula provides has been game changing.

Desvantagens:

It can be a little tedious to search for information for multiple camps at once, such as the date of camps, etc. Because in the overview menu, it won't show all the information that I need without clicking into each individual camp.

Jumbula Is An Excellent Product

Comentários: I am the Executive Director for a nonprofit organization in Austin, TX that conducts fine arts sessions, workshops, and camps for children with special needs. Using the Jumbula platform as our registration site and as our email distribution platform is a great experience. We pay a low monthly fee for an easy to use platform on our end, and a user-friendly experience for the parents who register their children for our programs. I liked how easy it was to sync our Stripe and PayPal accounts. Jumbula produces several reports, and I rely on the Registration report the most. I enjoy looking at the stats of our email campaigns - I can see who our message was successfully delivered to and who opened it. When I had initial user questions, Ignacio was very quick to respond, and very helpful. I highly recommend Jumbula.

Vantagens:

The software is generally easy for me to use. Once I learned how it works, it does not take me long to complete my tasks.