Avaliações do vcita

All around perfect solution for all types of businesses.

Vantagens:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Desvantagens:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

Get it!

Comentários: Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Vantagens:

It’s too much to like. I like Everything about the software.

Desvantagens:

There’s nothing I really don’t like about the software.

Sinking Ship

Comentários: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Vantagens:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Desvantagens:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Great Software with Awesome Support

Comentários: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Vantagens:

Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Desvantagens:

There could be more features in the calendar section of the software

Vita has upped the professionalism of my website

Vantagens:

I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Desvantagens:

I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

Worst customer service

Comentários: From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Vantagens:

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Desvantagens:

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

vcita has kept us going

Comentários: Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

Vantagens:

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Desvantagens:

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay. Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Great Robust Scheduling & Invoicing System

Vantagens:

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

Desvantagens:

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

A Really Great Tool

Comentários: My experience has been great. I almost feel like the vcita people are my friends even though they're in Seattle and I'm in NJ.

Vantagens:

I love the people like [SENSITIVE CONTENT HIDDEN] who understand that I am archaic and need help implementing technology. I also love that I can follow the day's activities by just flipping on my computer. Vita allows me to do virtually everything I need to do with the exception of cleaning the office.

Desvantagens:

I really do not have any complaints with the system.

Flexible and User-friendly

Comentários: It allows me to track interactions through customizable reports.

Vantagens:

The app is flexible and user-friendly. I also like the customized email templates it offers.

Desvantagens:

I suggest that the customer support team improve their response time, as it is currently slow.

vcita review for Knights Chamber

Comentários: Good enough where I am still using your service. Experienced some issues over the years but most have been resolved rather quickly, I think I had maybe a 2-3 day outage once in 2020 but I do understand things happen.

Vantagens:

I really like how the appointment setting process work and also how clean it looks on my site. This is pretty much the main use for your platform. Most customers seem to be able to figure out using the appointment setting feature so decent UI, not everyone can use it but honestly after speaking with them I dont know if those people could even send an email if they had too.

Desvantagens:

I am paying about 2.5 times what was when I first started using your service. When speaking with customer service they said it was because all these other things were added. Many of the items added since I started working with your company I do not use or have any plan too. A plan suited to my use would be more ideal. In regards to operation this something I contacted support for in the last couple of months, but when syncing to my calendar it loads 3 very long urls which make it hard view info as easily on a mobile device which is mostly where everyone here views the appointment. Ideally some sort of URL shortener should be added to clean up the calendar notes. Here is a sample from my cal and what your service put in.The mobile add is very slow to load and navigate.

TOTAL LACK OF CUSTOMER SERVICE...

Comentários: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

Vantagens:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Desvantagens:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

A all in one service for SME

Comentários: You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Vantagens:

* Fast * No coding * Cover all aspetcs of customer relationship * Easy to customize (webdesign)

Desvantagens:

* No sorry ! * No worries or things to improve at the moment

WAS CHARGED TO TRY THE SOFTWARE

Desvantagens:

In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times. Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software. A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable. Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.

Impressed

Comentários: I love it, I would like to do some further customization and I fee it is missing a few things but as we all grow including Vcita I am over all impressed & I have used many of these programs before in my 25yrs.

Vantagens:

I love the ease of this software, the set up was also streamlined

Desvantagens:

The Invoicing, I have been on this for almost 2 years and am still not using this feature , partially my fault for not getting the training yet.

Don't get this. A real waste of time and money.

Comentários: In one word: Horrible.

Vantagens:

I am a professional dog trainer who has designed websites for the last 20 years. None of the features on this platform work on my simple wordpress website. I got this with the dream of having clients, payments and scheduling flow smoothly.

Desvantagens:

Not one feature on this platform worked for scheduling clients, group classes, enrolling students, taking payments or event setting the calendar. Once an event is on the calendar, you cannot remove it. Group events all default to invitation only ( a somewhat weird and useless default) so, you have to get people to sign up before you invite them to join a class, rather than just having them enrol on their own. Unwieldy, but it might be workable.. However, clients are not allowed to enrol on the lovely vCita intake form. The form doesn't send. Lastly, the support is negligible. I have reached out three times, and instead of immediately helping with these issues, I have had to wait 2 weeks to get an appointment with a customer support rep. who bailed on the first appointment and didn't even bother to let me know she was cancelling. . In the meantime my livelihood hangs in the balance, with all classes having to be cancelled and customers disappointed. I certainly feel ripped off. Don't bother with this one.

Great system and supoort

Comentários: Great. Ease of use is nice. Some functionality could be improved but overall it’s a great system and support is very responsive! I also really like my account manager [SENSITIVE CONTENT]! Always available and friendly!

Vantagens:

Support and staff is great! The system is userfriendly.

Desvantagens:

Some feature adjustments and functionality could be improved

Good Place to Start for Small Business

Comentários: Overall, Vcita helped us get our small business off the ground with the scheduling and billing features. It was a good place to start for our business.

Vantagens:

Calendar synch was helpful, scheduling and billing were easy to manage.

Desvantagens:

Confusing layout, CRM features were not very robust, customer support was spotty.

Cost effective, user friendly

Comentários: Scheduling appointments and staying well organized.

Vantagens:

I am able to keep up with my schedule and all appointments, and keep everything well organize. In my line of business I need to keep up with appointments, time line for sending out ads, promotions. As a travel agent we must keep up with who is traveling and their time frame of traveling. This software helps in this area.

Desvantagens:

It doesn't capture my clients interest enough to want to use it in scheduling their appointments. I would like them to click and schedule their own appointments at their earliest convenience.

Makes my small business look and feel bigger than it is to my clients and potential clients

Comentários: I really like the calendar management which allows me to send appointment invitations that once accepted automatically puts it in my calendar.
I also like the client portal which is separate from my regular email and I get a text notification if someone communicates through the portal. It also sends text reminders automatically.
Like I mentioned earlier, if there was a pipeline management feature it would be unbeatable. I am currently looking for pipeline management that will intergrate throughZapier.

Vantagens:

I really like the calendar management features

Desvantagens:

Wish it had pipe line management feature

Wonderful product

Comentários: We absolutely love Vcita and really could not recommend it more. The staff is incredibly responsive, the software is easy to use, and we love all the new features they are constantly adding.

Vantagens:

The integration of this software was so simple and very easy to use. This software is simple for our clients and our staff to use. We strive to use it as much as possible and really love the overall use!

Desvantagens:

I wish there were a few other types of forms we could ask client questions with, like a google form, but the only form information they would have to fill out every single time they scheduled an appointment.

Great Online Booking for Websites

Comentários: Online booking, scheduling and some payment processing

Vantagens:

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Desvantagens:

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Watch our for sneaky renewals

Comentários: I normally don't post reviews, but I am exceptionally displeased with this company. As with most cloud solutions, they work on a subscription basis. Be very careful. When renewal time comes, they send you a ubiquitous email with the renewal notice hidden at the bottom... on a Saturday. Then then bill you on a Saturday so you don't have time to dispute the charges. And of course, they don't issue refunds.

Vantagens:

it worked for the one event I used it for.

Desvantagens:

They are a foreign company will scrupulous business practices.

Could be better

Vantagens:

A good appointment booking system, SMS reminders and email reminders. easy contact manager

Desvantagens:

Whitelabel is expensive Limited gateway integration Not willing to improve their product not helpful team

Good customer management software

Comentários: Good software to manage your prospects very well

Vantagens:

The adaptation is simple but above all effective, the tool also offers me many other features

Desvantagens:

During its use I did not notice any problems frankly