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Avaliações do Teamwork Desk

Sobre Teamwork Desk

O Teamwork Desk tem todos os recursos necessários para sua equipe fornecer um suporte ao cliente de alta qualidade com um toque pessoal.

Saiba mais sobre o Teamwork Desk

Vantagens:

Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform.

Desvantagens:

The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited.

Notas do Teamwork Desk

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,5
Recursos
4,2
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,5/10

O Teamwork Desk tem uma classificação geral de 4,4 em 5 estrelas com base em 145 avaliações de usuários no Capterra.

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Lisa
Lisa
Operations Manager, Canadá
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Necessary when using Teamwork Projects

5,0 há 3 anos

Comentários: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Vantagens:

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Desvantagens:

Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Resposta do Teamwork.com

há 3 anos

Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork

charles
Software development / Operations, EUA
Segurança de rede e informática, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Teamwork at SSI

5,0 há 4 anos

Comentários: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Vantagens:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Desvantagens:

at this time I do not have any negative or issues

Resposta do Teamwork.com

há 3 anos

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Lucas
PM, Austrália
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.

1,0 há 2 anos

Comentários: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

Vantagens:

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Desvantagens:

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

David
Operations Director, Reino Unido
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easily the best support management tool

5,0 há 4 anos

Comentários: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Vantagens:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Desvantagens:

Some features are only available on the higher costs subscription packages

Resposta do Teamwork.com

há 3 anos

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Ramin
CEO, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Why Rhino Users Teamwork Desk

5,0 há 4 anos

Comentários: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Vantagens:

I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Desvantagens:

Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).

Resposta do Teamwork.com

há 3 anos

Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Charra
Owner, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easy to Use, Hands Down could NOT run our company without it!

5,0 há 4 anos

Comentários: Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it.

Vantagens:

We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources.

Desvantagens:

Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly.

Resposta do Teamwork.com

há 3 anos

Hi Charra, Thanks for taking the time to leave a detailed review of Teamwork Desk - this is really helpful for us - so we really appreciate it. It's great to hear Teamwork has had such a positive impact on your company's work! I'll make sure to pass on your detailed feedback and recommendations onto the product team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Danny
Product Management, EUA
Atacadistas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Love Teamwork Desk!

5,0 há 4 anos

Comentários: Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service.

Vantagens:

Ease of Use. Ability to see workload of each team member at a glance.

Desvantagens:

I don't see any cons from my viewpoint...

Resposta do Teamwork.com

há 3 anos

Hi Danny, Thanks for such a great review of Teamwork Desk - we love to see a 10/10 score! No cons? That's music to our ears! Don't hesitate to contact us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Tyler
Director of marketing, EUA
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Desk has been nothing but great to us 😁

5,0 há 4 anos

Comentários: Desk has been nothing but positive. We switched from using Gmail to manage over 50 clients communication. We've noticed a steady increase of efficiency as well as we are no longer missing things as we are able to track everything inside of the portal.

Vantagens:

Desk has a great ease of use. It looks great, it functions exactly how you think it would, it allows us to track our clients as well as keep notes on past experiences with them and the actual conversations we have had with everyone all from one page. It also has very stable and we have only ever had to go down once for a very short period of time over the course of two years.

Desvantagens:

It does cost additional for help documents but our team does not find we need those.

Resposta do Teamwork.com

há 3 anos

Hi Tyler, Thanks for your amazing review of Teamwork Desk - a 10/10 rating is always great to see! Our support team are available at [email protected] if you ever have any issues or want to submit a feature request! Karen at Teamwork

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I know what i'm talking about

4,0 há 3 anos

Vantagens:

There are three big reasons to write this review: 1) This software help us a lot to get sh.t done 2) Price is perfect, not cheap, not inexpensive, not expensive: Perfect 3) And last but not least, they are continually evolving excellently.

Desvantagens:

I see they are surrending to slack and chat is not as good as it can and should be

Resposta do Teamwork.com

há 3 anos

Hello, Thanks for your awesome review of Teamwork! Our main goal is to make the our customers happy - so it's great to hear you are happy with Teamwork. Many thanks, Karen at Teamwork

David
David
Director, Reino Unido
Usuário do LinkedIn Verificado
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Teamwork

4,0 há 3 anos

Comentários: Esy to use

Vantagens:

Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM

Desvantagens:

There is no concept of shared ticket, companies or shared owners.

Resposta do Teamwork.com

há 3 anos

Hi David, Thanks for your review of Teamwork Desk. We are glad to hear you've found our product easy to use - that's one of our main goals. I'll pass this feature request onto the product team for you. Have a great day, Karen at Teamwork

James
CTO, Reino Unido
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Excellent support desk - Affordable pricing model

5,0 há 8 anos

Comentários: We stumbled upon Teamwork Desk soon after it launched. Its feature set and pricing structure fit our company very well. Their ticket pricing model let us have lots of agents (despite low ticket volumes) without sending our fixed monthly overheads through the roof to add each agent. It means we can assign tickets to each staff member and keep everyone in the loop. Everyone can help in the support effort and tickets no longer fall through the cracks. They also have more traditional per-agent pricing if you have high ticket volumes and prefer that kind of model. There is a help desk so everyone on our team can publish articles to common questions. There is full control over the templates so you can change the look and feel to match your brand. Their development pace is phenomenal. They really listen to feedback and the product improves every month. I'm really impressed with the level of support they provide - I just hope they are able to maintain that as they grow! We evaluated a few solutions before choosing Desk. Happy to recommend!

Vantagens:

Modern fast responsive interface. Good pricing - particularly the per-ticket model which works great for us as a startup. Great integration with email for some of our team who prefer to work in outlook! Internal notes means we can discuss tickets privately but in context. Activity view so everyone can see whats new without getting hundreds of cc emails Accompanying projects site which you can raise tasks in relating to tickets Automated reminders if a ticket is left unanswered. Customisable auto-replies and canned responses. You can merge or split tickets which is useful. It prompts customers to rate our support which is good for feedback Built in help desk (knowledgebase) means our agents can publish FAQs easily. You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Can see customer's previous queries at a glance. Fast development pace - yet software seems very stable and reliable Excellent support - fast and detailed.

Desvantagens:

No major cons for us really... I'd like a contact widget that offers help desk FAQs as part of the submission process or maybe a helpdesk widget we can embed on our site. It expects customers have an email address - we log telephone calls into desk but sometimes have to invent fake email addresses. We can't group customers. Often several people from a company might contact us about an issue or even the same issue. Apparently support for this is planned soon.

Resposta do Teamwork.com

há 8 anos

Hi James, Thanks so much for the wonderful review.I've shared it with the team here. We really appreciate you taking the time to write it for us. If there's anything we can do to help you and your team on Teamwork Desk, please don't hesitate to ask. Best regards, Therese

Daniel
EUA
Usou o software para: Não especificado
Fonte da avaliação

Overall good, but room for improvement

4,0 há 7 anos

Comentários: We've been using Teamwork Projects and Teamwork Desk for several years and we're generally happy. The landscape of this type of software changes/evolves regularly and every few years we review our options. We recently reviewed other systems and decided to re-commit to using TW Projects and Desk, but use some other services that integrate with Teamwork. One of the notably missing features from TW is a timesheet review process. Timekeeping is very important to our business and we need a system that will automatically close out timesheets at the end of the week and enforce a timesheet submission and approval process. We evaluated several options and decided to use Harvest App. This integrates with TW and has a timesheet approval system, and it has invoicing and reporting features that are generally better than TW. There are also some workflow/productivity improvements that could be implemented, and I've made my case to Teamwork several times over the past several years to implement these minor changes, but so far my requests have not been adopted (and I have not been told they are not feasible). For example, in TW Desk, when an agent posts a reply, they have the option to "reassign" the ticket to another agent in the same step as posting the reply. In TW Projects this functionality does not exist. This means when a user posts a comment in Projects, if they want to assign the task to another user, they must go through several steps to "edit" the task. Not only is it a slowdown in the workflow, but users forget to do it. In a busy office it's important that tasks get properly assigned so that everyone knows who is responsible for a task. Another particularly annoying problem with TW Projects is notifications. There's no practical way to simply "notify" a user that a task has been created without either "assigning" the task to that user, or making the user a "follower" with the setting "all notifications". The implication of this limitation is when creating a new task you must choose between users getting no notifications that a task has been created, or being inundated with notifications. Perhaps we're not using the application properly, but I've brought this limitation to Teamwork's support team on several occasions and have never received a helpful answer (that we're doing it wrong, that it can't be implemented, or it will be implemented). If anyone at TW wants to contact me I'll provide more details. Thanks!

Resposta do Teamwork.com

há 7 anos

Hi Daniel, Thanks so much for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had a positive experience with both Teamwork Desk and Teamwork Projects. I'll pass on your feedback about timesheets, invoicing and a smoother process for assigning tasks to the team for their consideration. You can set a person as a follower of a task and set them to receive all notifications, only status changes, or only comments. I hope this helps. If you want to talk future we're always at the end of an email just shoot a message to [email protected] and we'll get back to you right away. Best regards, Therese

Ignacio
Operations Manager, Argentina
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Some things are missing to make it great

4,0 há 7 anos

Comentários: In Vision to Action, we use Teamwork Desk, to help IT Teams who are developing, to begin registering incidents, problems and requests. We found TW desk very easy to use. We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier Thanks.-

Vantagens:

Easy to use.

Desvantagens:

We have a problem using the dashboards and reports given the fact that we can´t configure SLA´s for the diferent tipes of incidents, and priorities. On the other hand, our teams, doesn´t work 24-7, neither their customers. So when we look for the time of response or resolution, we found thath those are not correct. It will be very useful, if we could set the working ours for each agent and day of the week. Finally, if you could translate desk to spanish. People in Latin america will adopt it easier

Resposta do Teamwork.com

há 7 anos

Hi Ignacio, Thank you for writing this review. We have taken note of your comments and will raise all these points with the relevant teams. Office hours is a feature we hope to have soon, feel free to have a look at our roadmap at the link below. We are constantly adding new features and improvements. https://www.teamwork.com/roadmap?product=desk Glad to hear you are finding Teamwork Desk easy to use. Kind regards, Wes

Jesse
Owner, Canadá
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Look no further!

5,0 há 4 anos

Comentários: We use Teamwork Desk to direct all of our client support and customer service requests to the right place so they can be taken care of by the right person at the right time. The Teamwork integration means we can quickly create tasks and assign them to people while support agents can easily monitor and see the progress on any task related to one of their tickets.

Vantagens:

Teamwork Desk is the perfect support system with the best value for the money.

Desvantagens:

I wish you could put better notes on a customer's account. It would be handy to e able to add detailed notes about a company or a customer that other agents could read.

Resposta do Teamwork.com

há 3 anos

Hi Jesse, Thanks for a great review of Teamwork Desk! Perfect support system? That's what we like to hear! I've noted your requests on customer account's noting features and will pass this onto the support team. Have a great day, Karen at Teamwork

Daniel
ivr specialist, EUA
Serviços ao consumidor, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

irreplaceable ticket tracking software

5,0 há 4 anos

Comentários: On a daily basis I constantly get requests to handle this or that from all of our account managers, sometimes even from our directer of operations. the ability to track all of these tickets is a life saver. i have had a request come in to cancel a client or make a particular change to their IVR, only to have it come into question at a later date. the ability to search and find the specific request, who sent it, what i did, and when have been a saving grace on numerous occasions.

Vantagens:

The thing that i like most about the teamwork desk is that i can keep all of my work orders neatly filed and accessible. The program gives me the option to have various outcomes of each ticket that comes through.

Desvantagens:

I feel maybe the layout of the interface could be a little more user friendly or easier to find specific items.

Resposta do Teamwork.com

há 3 anos

Hi Daniel, Thanks for a great review of Teamwork Desk - it's always great to see a 10/10 score! Irreplaceable? That's something we love to hear! I've noted your issues with the interface and will pass them onto the design team. Have a great day, Karen at Teamwork

James
Sales and Support Engineer, Reino Unido
Saúde, bem-estar e condicionamento físico, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Overall good, missing a few key features though

4,0 há 7 anos

Comentários: - Connectivity can be an issue sometimes with pages not loading / unable to connect.
- There is no "root cause" or "Resolution" box so we can't track/ report on what the most common issues are and what was done to resolve them.
- Still missing the grouping customers into companies feature which has been in the pipeline for a while.
- Can't create a ticket with a note or comment, still has to be an email when you might not want those details to be customer facing.

Vantagens:

Interface is nice cloud based, so accessible

Desvantagens:

Missing features as describes in the previous comments Price difference between standard and Pro is too much.

Resposta do Teamwork.com

há 7 anos

Hi James, Thanks so much for your review. We really appreciate you taking the time to write it. As Teamwork Desk is a cloud based software, issues such as connectivity and loading times would generally be attributed to things like wifi connections. If you're unsure send us a mail to [email protected] with some more detail and we'll look into it for you. You'll be happy to hear that customer grouping is on our roadmap and we hope to release it soon. It is possible to create a ticket with a note - You can create a ticket, in the body of the ticket you can write comments then toggle off the option to send this to the customer. Alternatively you can create a ticket and add a note to it afterwards. Notes are for internal use only and customers wont be able to see them. I hope this helps let me know if you have any other questions on this. Best regards, Therese

Gabriel
Senior Project Manager, EUA
Bens de consumo, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very useful with easy to understand interface.

4,0 há 7 anos

Comentários: We had shopped around for a bit, but settled on Teamwork due to the easy to use interface. Because of this software we were able to release what many others would find an insane amount of books in six months. As the senior project manager it helped me manage a rather large load of projects and helped me in keeping an eye on any tasks that went overdue. There are a few features I would like to see improvements on, but the Teamwork team is active with updating the software. They are very responsive to any questions or feedback you have for them. I've been very impressed with their customer service. They also have a lovely archive of helpful videos. You can do a lot with the software too, if you really dig in. Although we just use it pretty much as is, and that works out just fine for us. I'd recommend trying out the free trial at the very least.

Vantagens:

Ease of use, great tracking abilities, exporting as Excel documents, good customer support.

Desvantagens:

When someone updates a task it says what they did, but not the details.

Resposta do Teamwork.com

há 7 anos

Hi Gabriel, Thanks so much for the great review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience with the product. Best regards, Therese

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Best For Organization

4,0 há 5 anos

Comentários: I am using this software from last 1 year. It is good for all the project related assets at one place. So you must use once.

Vantagens:

This contains Dashboard, Projects, Everything, Calendar, Statues, People sections. In Dashboard i can find my projects and task assigned to me. Project section helps me in finding all my projects at one place. Everything section is more beneficial for me as it provides me my overall assets, client chats, my memo like reminder anything i want to found, it will be there. Calendar section is good for employees like us. It has all the information about leaves.

Desvantagens:

It does not have code commiting facility. It would be good if it will provide the facility of code commit.

Resposta do Teamwork.com

há 3 anos

Hi, Thanks for a great review of Teamwork Desk - we really appreciate it. It's great to hear that Teamwork Desk has helped your company's organisation. I have noted your suggestions on code commit and will pass this onto the product team to look into this further. Many thanks, Karen at Teamwork

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Teamwork Desk is a useful full-featured support desk solution

4,0 há 5 anos

Comentários: I've used Teamwork desk with a small support team in the full Teamwork ecosystem, and have also used it standalone for a while.
I've found Teamwork Desk works great as a standalone tool, but is better again with the full Teamwork Projects and Teamwork Timer integration.

Vantagens:

Inbox automation and filtering is treat with Teamwork Desk. Filtering support requests by severity based on usage of particular words by your clients is great, and the spam filtering works 99% of the time. The shared and private inboxes are great for separating work between your team.

Desvantagens:

There's a great little 'note' feature in Teamwork desk that allows you to leave notes in the same field you would usually respond to a client with. Unfortunately all to often team members would incorrectly click and send the internal note to clients due to the layout of the buttons and the fact that you're writing a note where you'd normally respond to the client. It's be great if the note tool was separated slightly to help avoid this.

Resposta do Teamwork.com

há 3 anos

Hello, Thanks for your review of Teamwork Desk - this type of feedback is really beneficial for us. It's great to hear that you are enjoying our inbox automation and filtering. I've noted your comments on the 'note' feature in Desk and will pass this onto the product team to look into this further. Have a great day, Karen at Teamwork

Jeremy
Customer Support Specialist, EUA
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Teamwork Is Critical for getting our Work Done

5,0 há 3 anos

Comentários: Overall, I have been very satisfied with Teamwork Desk. It has allowed me to help my clients efficiently and manage my workflow in a very organized manner.

Vantagens:

The ability to link work tickets to tasks for my team. This helps us stay organized and efficient in solving our customers' problems.

Desvantagens:

There are times when teamwork will have issues creating tickets. I can start creating a task, then if I click into a different section it will erase the entire description I have wrote.

Resposta do Teamwork.com

há 3 anos

Hi Jeremy, Thanks for your review of Teamwork Desk - we are delighted to hear it has helped with your company's workflow. I've passed your ticketing issues onto the support team to investigate this further. Have a great day, Karen at Teamwork

David
Operations Manager, Reino Unido
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good ticketing service

5,0 há 3 anos

Vantagens:

It's very easy for me to leave a trail about what is happening thanks to the notes feature, and I can see where a ticket has been and leave messages for where it should go when certain things happen.

Desvantagens:

Probably the editor - I used to use emails and we would often use coloured text to reply to points. Teamwork Desk doesn't support text colouring in its editor.

Resposta do Teamwork.com

há 3 anos

Hi David, Thank you so much for your review of Teamwork Desk. I've noted your issues with the editor and passed them onto the product team. Our support team are available at [email protected]. Kind regards, Karen at Teamwork

Andrew
Director Managed Services, EUA
Contabilidade, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Useful

4,0 há 4 anos

Comentários: Very responsive and helpful team when you ask questions via chat or email.

Vantagens:

Pretty user friendly with ability to setup canned responses for quick messaging. You can respond to tickets both through desktop and mobile app.

Desvantagens:

There is no automatic after hours feature that you can set a time frame to label tickets that come in during non office hours.

Resposta do Teamwork.com

há 3 anos

Hi Andrew, Thanks for your review of Teamwork Desk - we are delighted our product has been useful for your team! I've submitted your feature request to the team - they love a challenge! Have a great day, Karen at Teamwork

Janice Sheilah
Social Media Manager, Filipinas
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

More Features that are Free to Longtime Users

4,0 há 3 anos

Comentários: Aside from the occasional bugs and glitches it's satisfactory.

Vantagens:

Support response is OK. Mobile accessibility is a great challenge. App is buggy.

Desvantagens:

I hope the Happiness Scoring will be an added bonus feature to our account, since we have been using Teamwork in all of our internal communication and our support services.

Resposta do Teamwork.com

há 3 anos

Hi Janice, Thanks for taking the time to leave a review of Teamwork. I'm sorry to hear about these issues mentioned, could you email us at [email protected] so we can look into this further? Kind regards, Karen at Teamwork

Jess
Associate Pastor, EUA
Gestão de organizações sem fins lucrativos, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best bang for the buck out there!

4,0 há 7 anos

Comentários: I love this product! It is the best project management system for the money that I could find. The mobile app could use some work and there are a few ways to polish the web app, but they are constantly improving it. I still have found it to be the best bang for your buck system out there- keep up the good work!

Vantagens:

Tons of great features. I love the daily email. Great price, unlimited users, flexible.

Desvantagens:

The interface is a little cluttered, it seems like it's harder to read than some other systems. Mobile app could use more attention to make it easier to use and navigate.

Resposta do Teamwork.com

há 7 anos

Hi Jess, Thanks for the review. We really appreciate you taking the time to write it. We're delighted to hear that you've had such a positive experience using the product. You'll be glad to hear that we've added a kanban style feature called boards. Let us know what you think of it https://www.teamwork.com/boards :). Best regards, Therese

Katie
Katie
EUA
Publicidade e marketing
Usou o software para: Mais de dois anos
Fonte da avaliação

Nice integration but needs improvements to be the main go-tofor customer communication

2,0 há 7 anos

Comentários: Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature.

Vantagens:

Integrates with TeamWork Projects well

Desvantagens:

Bulky and not easy to navigate from one inquiry to the next.

Resposta do Teamwork.com

há 7 anos

Hi Katie, Thanks very much for the review. We really appreciate you taking the time to give us your feedback. We're glad to that you enjoy the integrations between Teamwork Projects and Teamwork Desk. I've passed on your concerns to the team for their consideration. Hopefully we'll see improvements for your problems very soon. With regard 'it's hard to navigate from one inquiry to the next and keep your inbox straight and organized' - tickets are set up like emails in an inbox. You simply need to click on a ticket to open it from your inbox. If you send us an email to [email protected] with more detail we'll happily answer any questions you may have to help improve your experience with the product. Best regards, Therese