17 anos ajudando empresas
a escolher o melhor software
Sobre Little Hotelier
Uma solução tudo-em-um e baseada na nuvem para pequenos negócios de pousadas, casas de hóspedes e pequenos hotéis.
Very easy to use with clear uncluttered screen layout.
If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic.
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the solution my property needed
Comentários: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.
Vantagens:
Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.
Desvantagens:
There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.
Resposta do SiteMinder
há 5 anos
Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Good reliable booking solution
Comentários: We wish that LH doesn't make the software too sophisticated because it wouldn't help.
Vantagens:
- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.
Desvantagens:
There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.
Resposta do SiteMinder
há 5 anos
Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Little Hotelier does not live up to the marketing promises.
Comentários: I quit using Little Hotelier and went back to ResNexus. THe over all experience was frustrating and the worst software I have ever used.
Vantagens:
I liked the ready hover access to info on clients in the Front desk version, as well as the fact that Site-minder came with the cost of the product. Also, the sales person was very helpful, I wish she was the tech-support or training person.
Desvantagens:
This was too hard to implement correctly, and too error prone. It needed a process "Step one", but that was missing. I set everything up in the Booking Engine first without realizing that the information in the booking engine is only what clients see online, not what is happening on the back end. I ended up deleting hours of work and starting over several times. there are videos and good instructions -- but never does it say -- do this first. Training never told me this. Tech support did, but only after I was integrated with Site-minder (another big project). The entire experience was probably one of the worst experiences I have ever had -- further more, when I wanted to stop using the product I still had to pay for 3 months to fulfill a contract.
Resposta do SiteMinder
ano passado
Hi Marcia, We understand the importance of addressing our customers' concerns. We sincerely apologise for any inconvenience you have experienced recently and want to ensure you, we are fully committed to resolving your concerns. Your feedback is invaluable, and we are dedicated to regaining your trust and ensuring your complete satisfaction. We are sorry to see you leave, and if there's anything we can do to make things right for you please don't hesitate to contact me at [email protected] We appreciate your feedback and the opportunity to make Little Hotelier a better place for all hoteliers. Warm regards, Ereena R.
Love the team and staff but functionality is a real issue
Vantagens:
Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.
Desvantagens:
I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details. - The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not. - No option for custom letters. If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.
Important even though we are small!
Comentários: Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier
Vantagens:
Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.
Desvantagens:
I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.
Resposta do SiteMinder
há 4 anos
Hi Lars, You are so right! Little Hotelier is completely designed for little properties like yours - we are the one for the small! You'll always find us prioritising your unique needs above all. It's great to hear that Little Hotelier is really helping your property get time back so you get the efficiencies you need everyday. And yes, our support team are always at the ready to help you 24/7 on chat directly in your product, or on the phone if you prefer to speak to someone. Thanks once again allowing us to be part of your small business journey! We're so glad you're with us. Warmest regards, Jessica
Alternativas consideradas anteriormente:
Unbelievably Poor Customer Service
Comentários: I see people below have commented that they signed up with high promises and have delivered nothing, and I can't add anything else. It is definitely clunky, and slow, and the interface is not fit for purpose. It is slow, laggy, full of bugs.........but worst of all, customer service is absolutely a disaster. It's a shame....
Vantagens:
The promise of a functional PMS for small hotels.
Desvantagens:
Customer Service is atrocious. System overall very cumbersome and slow.
Resposta do SiteMinder
há 3 meses
Hi there, I'm sorry to hear about your experience. We'd love to assist you further on reaching our to our customer support, could you please provide your information directly to my email please [email protected] as we are unable to get any of your details here? I’d like to help resolve this for you. Warm regards, Ereena
I gave them 5 stars at first... After a few years, I give them 2 stars now
Comentários: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down
Vantagens:
The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform
Desvantagens:
After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.
Resposta do SiteMinder
há 2 anos
Hi Ricardo Thank you for sharing your feedback on Little Hotelier with us. We appreciate your positive comments about the ease of use of Little Hotelier. We understand your frustration on the payment processing system and the limitations that has created for your business. We apologise that the inconvenience that this has caused and would like to explore possible solutions with you. We understand that having a reliable and efficient payment processing system is critical for your daily operations, this are great feedback as we strive to improve Little Hotelier and will take your comments into consideration as we continue to develop better experience for our customers. Please contact our support team so we can discuss alternative options that may work better for your property. We read and value every input and want to ensure we can continue to support your needs as a valued customer.
Overall great product, some multi-language options can be improved.
Vantagens:
Great customer service, very customizable, integrates seamlessly with our webpage
Desvantagens:
We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.
Resposta do SiteMinder
há 4 anos
Dear Karl, We're really happy that you're satisfied with your Little Hotelier product and service experience! We're also glad to note that our work on multi-lingual enhancements in product and through our support team is meeting your needs. Your suggestion about auto-detecting user language of your guests is certainly an interesting one that we'll share with the product team for consideration. Your point on a delay for language changeover is also something we'll look into. Thanks again for your feedback and suggestions! Do let me know if there's anything else you might need help with, Karl. Warmest regards, Mei
Great System and Support
Comentários: We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.
Resposta do SiteMinder
há 9 anos
Hi Justin, Thank you for taking the time to review us - we really appreciate your feedback! We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click! Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!) We want to take the time to thank you for partnering with us and look forward to helping in your success this year. Please don't hesitate to contact us at any time if we can be of help! Thanks, The Little Hotelier Team
The best design I have ever seen
Vantagens:
Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.
Desvantagens:
The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.
Resposta do SiteMinder
há 6 anos
Hi Zanneta, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner. If you have any further questions, don't hesitate to get in touch with a member of the team. Thanks, Kaitlyn @ Little Hotelier
THE UPDATE IS TERRIBLE
Comentários: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!
Vantagens:
When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!
Desvantagens:
The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(
Resposta do SiteMinder
há 3 anos
Hi Shelley, Thank you so much for your feedback. We're sorry to hear that you've found the recent upgrade to our calendar not to your liking. We got alot of customer feedback informing the updates we did in the release - including catering for a full month's calendar view and making edits to existing reservations and rate plans in just a few clicks. We appreciate your comments and have shared it with our product team so we can keep working on improving your experience. It's an ongoing journey so we do hope that all the other recent improvements we've made continue to make things easier for you in other areas including our 24/7 support team. Thanks for choosing Little Hotelier to be your partner. We hope to keep our relationship going - You will see more improvements in 2021 and beyond that will confirm your initial thoughts - that we are a better option for you. Kindest, Jessica
Good software for small to medium AIRBnBs using phone to manage property.
Comentários: Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.
Vantagens:
Phone App - It’s best the best what LittleHotellier offers.
Desvantagens:
Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options
Resposta do SiteMinder
há 2 anos
Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here [email protected] or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena
Could be better but ok!
Comentários: Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.
Vantagens:
Easy to learn and use. I like the reports page to be able to track year on year growth.
Desvantagens:
Very slow, and not as many features as I would like and have had with previous similar software.
Resposta do SiteMinder
há 5 anos
Hi Ruth, Thanks for taking the time to leave us your feedback. We really appreciate your comments and we're sorry to hear that your experience with us didn't live up to our usual standards. We have passed this onto our team who will urgently try to reach out to you within the day. In the meantime, if you have a preferred contact email or phone number for us to reach you on, please direct message us and we'll make sure to use this. Kindly let me know if there's anything else I can help you with to give you a great experience with Little Hotelier. We thank you again for trusting us as a customer and look forward to solving your issues. All the best, Misha
Lacking some very important features
Comentários: Customer service is very friendly but many problems take a long time to solve or can't be solved at all. About to switch to another product
Vantagens:
Easy to create reservations, block room, create listings, good visual presentation
Desvantagens:
There is no "UNDO" function. So if I update the rate for a time period for example 1/3/21-3/3/21 and mistype 3/3/22 then I have stuffed up pricing for that entire year and will have to manually change it all back. Which can take hours. There is no log with customer conversation visible to me. If an automated email to a customer bounces due to a typo on the email address for example, then little hotelier team can see that but I receive no notification about this. I cannot manually send a normally automated email, even if the system failed to send it
Resposta do SiteMinder
há 4 anos
Hi Daniela, Thank you so much for taking the time to share your feedback. Regarding listing changes to rates, if you make an error in your rates where the date is known, you can override this change by creating a new rate. We can also understand the challenges you are having with automated emails. Both feature enhancements are great ideas and we strongly believe using customer feedback to inform our strategy. Our product team has been notified of your recommendations and will further research potential solutions. Please do let us know if there is anything else we can help you with. Thank you, Mei
Makes managing an accommodation straight forward
Comentários: We run a small accommodation. Little Hotelier is the third channel manager we have used and have been with them for many years now. If l have any problems that l cannot fix they are always their to talk too on the phone in order to solve any problems.
Vantagens:
Little Hotelier recently upgraded their software. It has helped make it very user friendly and easy to navigate. Site is set up in a logical way so that drop down boxes are clearly explained and navigated. When we get a booking we immediately get an email with detailed and clear information on the guests. Very easy for people to use who are not that confident with using websites. Other channel managers l have used in the past were extremely complicated and way to many dropdown boxes which made to very confusing.
Desvantagens:
I find when l first go into the site their are way to many steps until you finally get in. Needs to have some kind of shortcut.
Resposta do SiteMinder
há 5 anos
Hi David, Thank you for taking the time to review Little Hotelier. We appreciate you taking the time to share your feedback with us :) Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Esay to use
Comentários: very good but do not like the contact by telephone. have had no luck speaking to anyone after holding for a long time the call goes to a message box each time!! please improve your telephone conatct although email support is pretty efficient
Vantagens:
Ease of use - not too complicated. Front desk visuals easy to comprehend at a glance. App for mobile so easy to use when offsite. Good invoicing system
Desvantagens:
Log in sometimes tricky especially if need to change password.
Resposta do SiteMinder
há 5 anos
Hi Stephanie, We really appreciate you taking the time to share with us about your experience with Little Hotelier! Thank you for your insightful feedback and we certainly hope we can keep focusing on improving your experience. We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and have a dedicated support team. We are actively ramping up our support team so that we can better serve our customers needs. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Great software for medium size hotel
Comentários:
Over all very good software for sall size hotels.All essential reports we get.good value for money.It enhance
the volume of bussiness.very good cordinatin between all oulets .
Vantagens:
Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest history.Guests they can book online any time ,anywhere and easy payent option.very clear and easy to operate and all help readily available.
Desvantagens:
There is nothing negative .Everything is perfect excep not to get spilit bills.Only one single bill option. over all user friendly.
Resposta do SiteMinder
há 2 anos
Hi Muthiah Thank you for leaving us a review! We are happy to learn that you find Little Hotelier is a great software for small to medium size hotels with easy payment options and, as a business, find it easy to operate for your day-to-day. If you ever need anything, please do not hesitate to contact our team. Once again, thank you for your partnership with us and for leaving us a review. Kind regards, Ereena
Little Hotelier
Comentários: Brilliant really. Very helpful support staff too.
Vantagens:
It's so easy to use! And it pulls all the information into one place and I can access it from anywhere.
Desvantagens:
I would like to be able to personalise the confirmation emails that I send to clients. I would also like to have more options to add details to the invoices. I find it really frustrating having to log into the app all the time too and it would be great to be able to see more info in the app.
Resposta do SiteMinder
há 3 anos
Hi Jacqueline, Thank you so much for taking the time to review us. We are so glad to hear your are having a great experience with us and that our support team are doing a good job helping you when you need it. We work everyday to keep improving our products and offer a seamless experience for our customers. Thanks for trusting us to be your partner! Warmest, Jessica
Look Elsewhere for a different service
Comentários: horrible customer service, international call cetner that is never open and only follows script. you might as well use their non human chat function. this compnay is all about the sell of the product and not the product itself
Vantagens:
The have a great sales team that highlights features that once you are switching come to light as not great features at all.
Desvantagens:
Rate system is antiquated. No tracking of booking sources. No way to track travel agent bookings for commission. no group functions. no way to add any additionals with varying price points.
Resposta do SiteMinder
há 2 anos
Hi Shawn, Thank you for taking the time to share your experience with us - we read every single response. We're sorry to hear that your experience with us didn't live up to our usual standards. Would you be able to drop me an email here at [email protected]? I'd love to help you in any way I could and improve your experience with us, especially on customer service experience, non-human function, and overall using our product for your business. If you can drop me your email address, I will get someone from our team will be in touch with you soon. In the meantime, if there's anything else that I can support you with, please let me know. Kind regards, Ereena
Beware: Track your payments
Comentários: Unsatisfactory. Still waiting for accounts payable that are due over 90 days.
Vantagens:
Looks good and easy to use. The software is much better than some of the hack channel managers available.
Desvantagens:
The problem is the service behind the software. After the initial period of on-boarding, there is no responsive account representative, it is very difficult to get technical support and impossible on the financial end. We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs . On the financial side, Siteminder (the company behind Little Hotelier) has taken deposit payments from customers on our behalf and failed to on-ward transfer them. Accounts are due over 90 days. Advice: monitor all your set up and financial integration very closely.
Resposta do SiteMinder
há 5 anos
Hi Angela, Firstly, I am so sorry that we had not suitably resolved your outstanding issue with payments and that you felt you have not received the highest level of support to resolve the issues promptly. I have personally escalated this to our senior payment specialist, who has been in touch. Unfortunately this issue involves Stripe, therefore we had to work with them to resolve the issue that occurred. I am pleased to let you know the issue is resolved on our end, and the funds should have been promptly returned. We thank you for your continued patience as we worked with Stripe to get this resolved. If there's anything else I can do, please let me know, Angela. Sincerely, Misha Stemper
My Little Hotelier experience as a new user
Comentários: I acquired this account through the previous owner of the business and the transfer of ownership and setting up the payment portal took weeks to get done and tons of follow up calls on my part. All the tech support people have been very nice, but it's been an exhausting process getting set up. I hope that now that things are up and running, I won't have as many issues.
Vantagens:
I like that it maps to lots of booking options, and keeps a comprehensive calendar of all bookings.
Desvantagens:
It's not very user friendly. I've built websites before and this tool is not for technical novices. It's very involved with multiple apps and platforms that take a lot of time and navigating and help desk support to figure out.
Resposta do SiteMinder
há 4 anos
Hi Dana, Thank you so much for sharing your feedback. It's great to hear that you're finding our breadth of booking channels deep enough for you, and also that the calendar is helping you easily keep track of all your bookings. With regards the website feature, we're sorry to hear that you're finding it a little hard to navigate. With the ready-made property-specific templates, it really helps hoteliers get a site up and running quickly. Once you have your server information, domain details and content assets available - our team are there to help you set everything up rapidly. The results are worth it, and as always, our team are always there to help with your complete set up. Your feedback is really appreciated though - as we continue to find ways to make it even easier on customers like you to get it up and running. Thank you very much for the feedback, Dana. We loved hearing your thoughts and our team are reading this as we speak for insight! Warmest, Jessica
Whispering Pines review
Comentários: I like using Little Hotelier
Vantagens:
It is very user friendly and easy to use
Desvantagens:
I find it hard to make a reservation on the mobile phone when I am out. I usually use a desktop which is very easy to use. I don't really like using the mobile phone anyway. It is much easier on a desktop .When you are making a booking and you put in a discount or a percentage. It doesn't take it off the extra people amount.
Resposta do SiteMinder
há 5 anos
Hi Monique, We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. Thanks for leaving us a review! We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates and have a dedicated support team. So we appreciate your insightful feedback on the mobile app. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. All the best, Misha
Alternativas consideradas anteriormente:
Great product with room for improvement
Vantagens:
Easy to use, great customer service. When hiring Channel Manager and Booking Engine everything slows comfortably and easy.
Desvantagens:
It's limited options for housekeeping control and reports. And it doest not has the ability to connect to a restaurant POS which forces hoteliers to acquire a second system .
Resposta do SiteMinder
há 3 anos
Dear Sofia, Thank you for your review of Little Hotelier! Our team work hard to deliver a great product and customer service experience to you every time so we really appreciate your positive feedback. Little Hotelier does include Housekeeping and a suite of reports, however if there are specific things you are looking for which we don't have I encourage you to let our customer support team know, they are available 24/7. On your suggestion to connect a restaurant POS this has been flagged with the product development team and they will certainly take it into consideration for future development. Thank you again for your partnership and feedback. Warmest, Jessi
Program in development, loads of bugs, no service
Comentários: Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.
Vantagens:
Interface
Desvantagens:
Service, price
Resposta do SiteMinder
há 8 anos
Hi Ruben, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved. We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders. Thanks, The team at Little Hotelier
Little Hotelier User
Vantagens:
Easy to use, nice app, great support and competitive pricing.
Desvantagens:
Would be a lot better if consumers could book multiple room types at once and automatically cancel bookings.
Resposta do SiteMinder
há 4 anos
Hi Lewis, Thank you sincerely for leaving such a great review. We're really glad that you feel very supported by both the product and our support team! On booking multiple room types, this is already possible. One of our team will reach out to you to walk you through how a guest can book multiple types. On guest cancellations, that's a great idea that our product team will work on. We look forward to sharing updates with you when it's available. We appreciate your partnership, Lewis. Thanks again for taking the time to share your thoughts with us! Warmest regards, Mei