Avaliações do Atera

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

Comentários: Atera gives incredible results to us. I am impressed.

Vantagens:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Desvantagens:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

Amazing product that is growing and evolving

Comentários: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Vantagens:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Desvantagens:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Alternativas consideradas anteriormente: NinjaOne e ConnectWise Automate

Razões para mudar para o Atera: Great value for the money. Great support staff.

All in one PSA/RMM tool that has some quirks

Vantagens:

Atera like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP

Desvantagens:

Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking.

Great Product

Comentários: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Vantagens:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Desvantagens:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Atera is a One-In-All Tool that Every Business Require

Comentários: Atera has everything we require. The overall experience is amaizng.

Vantagens:

This IT Management solution has been effective since the day of implementation. It is effective for remote monitoring and highly reliable.

Desvantagens:

Atera offers many services effectively under one platform. We encounter zero difficulties when using Atera.

Proggressive Software for Remote Help

Comentários: The remote monitoring of customers need is something that Atera has perfected. Besides, the organized remote communications from the software makes every decision to be informed and of high quality.

Vantagens:

The immediate assistance and customer support from this software has made every process in the effective, communications streamlined, and help desk service effective. The costs for executing and maintaining this software is also effective and manageable.

Desvantagens:

The platform has established mechanisms that are suitable in allowing customers to have the right remote help and increase on value in case some challenges are encountered.

Remote Monitoring and Management tool of true dinstiction

Comentários: Atera provides us with a platform that allow us to provide remote support to our clients. It makes it soo uncomplicated to manage IT operations on realtime

Vantagens:

Atera is the real icon of quality. It exceeds our expectations for it is an excellent tool with a range of benefits. It's simplistic nature made the implementation phase effortless and it's beautifully sculpted UI makes it even a better fit because I can easily utilize each and every feature. Atera has been tailored in such a way that it offers reliable customer assistance and help respond to clients issues immediately. It is therefore a major plus in my workspace for always ensuring that all customers enquiries are attended to in a streamlined and effective way through the helpdesk service and the easy ticketing system.The cost of implementation and maintenance is friendly and technical support I get from the team is award winning .

Desvantagens:

Atera has been the best tool. It is an amazing and functional tool that I would recommend to anyone seeking to provide clients with quality support

Atera is the heart of our msp business

Comentários: Overall we have a good experience with Atera.
We like the program and we see a lot of potential.

Vantagens:

Easy to setup and to understand reliable patch management Integrated third party apps deployment and patching Solid scripting features Deploying software via MSI files Easy remote access to clients

Desvantagens:

Certain basic features are behind paywalls Some times remote connections don't work Sometimes it is a bit slow SNMP monitoring needs attention

The only tool I need to manage IT assets and system administration

Vantagens:

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Desvantagens:

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

Simple and Quite Reliable Help Desk Platform.

Comentários: Impressive project contacts management platform and the data visualization and workflow easy management the package is on top and it has friendly interface.

Vantagens:

Getting started with the system was very simple and the ability for access control and data management across projects is amazing. The easy file sharing with great performance speed which helps on project time management and the data analytics production is effective.

Desvantagens:

Professional solution with straightforward interface and through my experience with the product i have no dislike.

Highly recommend Atera

Comentários: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Vantagens:

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Desvantagens:

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

So happy to meet Atera!

Comentários: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Vantagens:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Desvantagens:

Honestly have nothing negative to add to this section. The solution is great!

Great RMM solution for standalone business with multiple locations.

Comentários: We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

Vantagens:

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Desvantagens:

Very few minor issues that aren't even worth mentioning.

Alternativas consideradas anteriormente: SolarWinds Service Desk

Razões para mudar para o Atera: At first, price. However Atera was very full featured and well developed which was a pleasant surprise.

For a one man company it is great.

Vantagens:

I can do most everything I need with this software and an email account.

Desvantagens:

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

Alternativas consideradas anteriormente: NinjaOne

Razões para mudar para o Atera: Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time.

Does almost everything we need.

Comentários: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Vantagens:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Desvantagens:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Alternativas consideradas anteriormente: NinjaOne

Razões para escolher o Atera: ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Razões para mudar para o Atera: Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Perfect RMM for small ITSP & MSP's

Comentários: Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

Vantagens:

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Desvantagens:

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Alternativas consideradas anteriormente: N-sight e ConnectWise Automate

Razões para mudar para o Atera: Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.

Great value for money

Comentários: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Vantagens:

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Desvantagens:

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

Alternativas consideradas anteriormente: Kaseya VSA e Datto SIRIS

Razões para escolher o Atera: Too expensive.

Software anterior: N-sight

Razões para mudar para o Atera: More user friendly

I have been using atera and its been one of the greatest tool I ever used

Comentários: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Vantagens:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Desvantagens:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Alternativas consideradas anteriormente: TeamViewer

Razões para escolher o Atera: Lack of real remote capabilities

Razões para mudar para o Atera: Pricing

Great value. The features and functions continue to grow and get better all the time.

Comentários: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Vantagens:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Desvantagens:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Atera Review

Comentários: The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients.

Vantagens:

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Desvantagens:

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Vantagens:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Desvantagens:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

CodeRight Corp First Review after 2+ years with a single Support User license

Comentários: The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client.

Vantagens:

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Desvantagens:

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Excellent value all around

Comentários: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Vantagens:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Desvantagens:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Alternativas consideradas anteriormente: ConnectWise PSA

Razões para escolher o Atera: Connectwise packages are more expensive and offer more then I would use as a small Service Provider.

Razões para mudar para o Atera: overpriced for small business affordability

Atera Review aftera few months of Use

Comentários: Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.

Vantagens:

The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.

Desvantagens:

Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.

Great product for the price

Comentários: I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

Vantagens:

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

Desvantagens:

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Alternativas consideradas anteriormente: NinjaOne e SYNCHRO

Razões para mudar para o Atera: Price and simplicity