Avaliações do Subbly

Subbly is popular

Comentários: The one really cool thibg about subbly is that they do not hold your data hostage allowing you to switch platforms at any given time,unlike all of the other major platforms out there. This is crucial for a small business owner. The website is full of information and shows you everything you need to know. Easy to read and follow.

Vantagens:

Subbly is a popular subscription box platform that offers a comprehensive solution for businesses looking to start or manage subscription services. Its super easy to use, you dont have to be a computer genius to use this. The subscription plans can be customized, theres good customer service, but most importantly it is a platform that alliws you to build your website (or transfer your old one) manage your subscriptions, and provides e-commerce. Thats everything you neec for managing a subscription business.

Desvantagens:

This platform can be kind of pricey , especially for small business owners. It also has fewer third party integrations which does not give you flexibility.

Love subbly ❤️

Comentários: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.

Vantagens:

I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀

Desvantagens:

They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀

Poor support

Comentários: Poor customer service, chatbot kept repeating the same response despite my explaining the issue. The survey would not accept a nil response number, so couldnt progress alteration of extras. The conclusion was a brand new client lost.

Vantagens:

none,nada, nothing, zilch, zero, really unhelpful

Desvantagens:

Not being able to alter/change a subscription easily.

If your in the subscription box industry, try subbly

Comentários: overall Subbly has been a game changer for my business.

Vantagens:

Subbly customer service is amazing, staff are quick to respond and super helpful.

Desvantagens:

I haven't found anything that I dislike, between the constant updates with new features and fast customer service I have no complaints

Great Job Guys!

Comentários: My overall experience was great! I highly recommend them if you are looking for a membership platform. I have tried other like Thinkific, LeanWord, and ClickFunnels. I ran into brink walls with them. Subbly platform and customer service is the best I have experienced.

Vantagens:

Super helpful. I'm not an IT guy and ger frustrated. I almost quit the platform. [sensitive content hidden] did a great job creating video to show me what I needed to do.

Desvantagens:

A few on the customer staff need more training. I felt like I was running is circles with a few of them.

Great Experience

Comentários: Overall my experience has been great, and I look forward partnering with Subbly.

Vantagens:

What i like most about Subbly is are the features available to customize your website and designs. I also like how responsive the support team has been in answering all of my questions and helping me through any issues I had in a timely manner. I also commend the fact that they have multiple instructional videos explaining how to use the features offered to build your site the right way.

Desvantagens:

The complexity of some of the tools and features to use to build and/or integrate into your sight can be a bit trivial to use or learn how to use for the average website builder/business person.

Website Design

Comentários: Great experience. Would highly recommend these guys.

Vantagens:

Great communication & support. The support is fantastic. They are experts in the area of subscriptions and website design.

Desvantagens:

Can’t think of any cons at the moment, all been a good experience

The best customer service

Comentários: If you’re looking for a subscription platform that’s packed with features and backed by exceptional customer support, I can’t recommend Subbly enough. It’s made running my business smoother and more enjoyable, and my customers love how seamless the subscription experience is. Thank you, Subbly, for being an integral part of my business journey!

Vantagens:

I can’t say enough good things about Subbly! As the owner of a subscription box business, I needed a platform that was reliable, easy to use, and adaptable to my specific needs – Subbly delivers on all fronts. The interface is intuitive, making it simple to manage subscriptions, update products, and track customer data. But what truly sets Subbly apart is their amazing customer service. Every time I’ve had a question or needed guidance, their support team has gone above and beyond to help. They’re not just responsive – they’re genuinely invested in helping businesses like mine succeed. It feels like having a partner in my business rather than just a service provider.

Desvantagens:

That said, there are a couple of areas where I feel Subbly could improve. For instance, customers currently can’t leave feedback or reviews directly under one-time products, which feels like a missed opportunity for businesses to showcase testimonials or build trust around those items. Having this feature would make it easier to highlight the quality of individual products and encourage repeat purchases.

5 star review

Vantagens:

Great customer service and quick responses

Desvantagens:

To be honest I haven't had anything to say bad about subbly as of now, I am able to run my website smoothly and if there are any issues,the teams prompt response help me solve any issues that might come across :)

Unpleasant Experience with Subbly – Not Recommended

Comentários: I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.

Vantagens:

Responded quickly, but not enough to resolve our request

Desvantagens:

1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.

New Subbly customer moving from another sub box platform

Comentários: Really happy with the responsiveness of tech support, and their willingness to go above and beyond to solve problems. Also, the [SENSITIVE CONTENT HIDDEN] is very responsive on the Facebook group, and it is obvious that he wants to continually improve the platform. Phone support and the ability to share a screen while setting up a website would be amazing!

Vantagens:

Excellent customer support, adding products and photos is pretty easy to understand.

Desvantagens:

We have been mostly focused on setting up our one time products. We are still trying to learn the website builder. There are lots of great features, and we are still trying to figure out what works best, so we can't comment on this. We are moving from a different platform, and there are some features that are available to us on the other platform that we would love to see on Subbly as far as setting up a shop. 1) It would be great if we could create pages with categories of products. Tech support is helping us to set this up using our tags, but would be great if it was easier to do without tech support. If a list of categories to match the tags was added to the top of the shop, that would be supper helpful. 2) The ability to drag and drop to rearrange one time shop products would be great - we have had our sub box on another platform since Oct 2019. We had a number of Christmas one time products - stickers and shirts, that we wanted to offer as add-ons to the 2nd year's Christmas box. We were able to drag all the Christmas related products to the top of the shop so they would be seen first without having to search. We did the same thing with our previous valentines and summer products. 3) It would also be really helpful if we could duplicate one time products. All of our shirts have the same variables and pricing, but we need to enter the variables for each product. If we could just copy it, change the name and photo and have a different SKU, that would be amazing.

I stand by my previous review "BEST. CHOICE. HANDS. DOWN."

Comentários: Where to begin...? I was struggling before I found them. I was struggling to get my subscription up and running, dropping money into another site that wasn't as attentitve to it's customer's/subscriber's needs even though they offered a marketplace. But then a sale through the marketplace would've taken what little 'profit' I'd have made off of the sale... and then came Subbly. The resources on their site are up to date. I've gotten multiple video explanations, on the backend of MY subscription store, showing me exactly where to go and what to do pertaining to whatever questions I may have asked. They give you the tools and resources you need for success and if you need that little bit of help along the way to figure things out because you got stuck? The staff are there to help you 100%. Seriously, I can't say enough good stuff about the staff. And the fact that Subbly makes a live chat a priority for their subscribers to reach out as issues arise? I don't have to wait a week or more for help with something that could literally take 2 minutes to answer. Remember in Pretty in Pink when Ducky takes Andie to Prom and then she ends up leaving with Blane? But just as you're feeling sorry for Ducky there is that girl who waves him over and you know he's going to be okay? Well I was Ducky and Subbly was that girl waving me over. Weird analogy I know. But I feel like I'm going to be okay with Subbly.

Vantagens:

It's not wordy in the instructions. It's clean. It's concise. It's easy to manage on my own('cause let's face it starting out, we're doing it all ourselves)! It's easy on the eyes on the screen even if sitting and working at the computer for a long time (as we do).

Desvantagens:

In the website builder I get "Product" and "Products" mixed up... but that's more of a user error than anything else!

Great for flexible and dynamic subscriptions

Comentários: It's a great but still growing platform for subscription businesses. I think it's the best option at a reasonable price range for a subscription business all-in-one platform and website builder, and they are building out some of what I would consider are the missing features so it's only going to get better. Plus, their customer support is worth a special mention - they go above and beyond with personalised support whenever anything is amiss. I recommend Subbly for subscription business startups.

Vantagens:

I reviewed a few platforms via free trials before deciding on Subbly for my e-commerce subscription store. It was the clear winner for versatility and support for variable subscription options. Other platforms can be twisted to work, with plugins and addons (at additional cost) but if a line of subscription products is your core, then Subbly's your best bet. This is what it's designed for out of the box, and it handles it well.

Desvantagens:

Because Subbly is still (as at Sep 2020) a relatively niche platform, if you want to integrate with other services you have limited choices. They are building out their app integrations, but the library of services that work with Subbly is still small. However, some custom coding and some automation intermediaries like Zapier can bridge a lot of these gaps. The website builder is comprehensive and easy to use. There are a few features missing, but that's true of Wix, Squarespace and others I've used. Subbly's builder is actually easier to use than some of these others, and allows custom code to fill the gap where there's no built in feature. However, as flexible and great as this part is, the rigidity of the checkout is a drawback - I believe it's on the roadmap to open up more options and customisations with checkout and I think that will make Subbly an end-to-end unbeatable option for subscription commerce businesses.

Oustanding Product & Service

Comentários: It has been great, they know what they are doing. If you have a subscription box use Subbly, they know all about them...this is a massive help. My website provider did have a subscription payment option but not for quarterly, whereas Subbly knows it's as popular and as key as monthly.

Vantagens:

I love how easily the checkout option was to set up with Wix...I think together with the step by step instructions I only had to add support a couple of things...which they came straight back to me...really helpful. I probably would have done everything on Subbly if I hadn't already spent ages setting up wix and I had committed to a large annual cost with a couple of upgrades.

Desvantagens:

I don't think there are any negative things to say about the software. I would have liked an option of my customer selecting one of 6 free greeting cards (these are also for sale individually) if they spent over a certain amount or buying a one-off box for as a gift, it's not an issue I just have an excuse to contact the customer and ask them. The Subbly team is constantly adding, improving, and updating the software.

Thanks Subbly

Comentários: I feel like if I spend more time with Subbly University, I could use it better. I'm working towards it. But I seriously appreciate you guys. You've been incredibly patient and responsive.

Vantagens:

Subby has made it so that I could easily get my subscription box business off the ground. Their customer service is KING. Seriously unparalleled. It feels like I have Subbly admin as my employees helping me every step of the way.

Desvantagens:

I do struggle with using software. The site isn't intuitive (to me) and that is why I have relied so heavily on customer service.

Subbly's website builder and subscription format make it easy to get up an running...

Comentários: I have reached out multiple times via chat and their team is incredibly responsive and helpful - usually within the hour. Great customer service!

Vantagens:

The website builder is very intuitive. Drag and drop mostly with no coding required at all (unless you want to ). They have a variety of templates that allow even the most tech-phobic entrepreneurs to simply drop in their unique text and photos. Very efficient. The subscription tool that incorporates the typeform survey is genius. It allows sellers to customize products in the subscription without having to go out of their site or follow up with an email. The tracking tools are very user-friendly as well. The ability for users to purchase one-time products and not just a subscription is a great feature.

Desvantagens:

The basics of the website builder and functionality are a great start but there are some customizations on the product side, like a survey integration on the one time product that I'd like to see.

Amazing platform + customer service!

Comentários: I normally use Wordpress for websites but since I was strapped for time I opted to use Subbly and was so pleased with the whole experience. Highly recommend.

Vantagens:

Where do I begin? I absolutely LOVE Subbly. I started with the free trial because I wasn't quite sure if it would be right for my needs but it's fantastic. I run a subscription box company and it has pretty much all the features I need in a nice clean easy to use layout on the back end. The website builder was pretty easy to use but more importantly, it was so quick to set up! And I love that they're constantly rolling out new features like inventory management that make this platform even better. So, I think it's safe to say that I became a customer because of the platform but then I became a fan because of their excellent customer service! Their team is super friendly, knowledgeable, and patient. They get back to you so quickly and you always get to talk to a real person who helps you directly. I'm super impressed. It's an inspiration for how customer service should be!

Desvantagens:

Seriously I can't think of much negative to say about Subbly. Any tiny minor tech issues I had were quickly and smoothly addressed by their support team, so they turned out to be non-issues.

Organization is Key

Comentários: Great people, I consider them coworkers.

Vantagens:

The software user interface that Subbly provides is evolving and succeeding an organized and manageable user experience. Staying up to date on the reoccurring processes essential to running a subscription business.

Desvantagens:

With large updates it might feel like you are "redoing" previous work. Yet the times this happens they are very willing to work with you and keep your business on track.

My First Box

Comentários: I'm very satisfied. I'm very happy that i have subscribed.

Vantagens:

I like all the products i have received. This is my first box, im so looking forward to getting started. The fabrics, instructions and other materials are excellent.

Desvantagens:

Nothing... I loved everything. I have no cons.

So far it's been great

Vantagens:

Subbly has great step by step instructions on how to create your very first subscription based website. They really target one niche and do that one thing very well.

Desvantagens:

There are a few kinks here and there but I believe that has more to do with me learning their system.

The perfect place for subscription box owners

Vantagens:

Subbly is incredibly easy to use. As someone who's not tech savvy and new to website design, Subbly is perfect for my businesss. Not to mention the customer service is amazing! My questions are always answered quickly. They prioritize the needs of subscription box owners, which I appreciate. I only wish I would have started on Subbly!

Desvantagens:

I wish Subbly would integrate with other e-mail service providers such as ConvertKit and not just MailChimp.

Customer Service at this company is PROactive.

Comentários: I'm starting a new subscription box business and I needed a website. I found a company that specializes in this and very quickly became absolutely and completely frustrated. I was just wishing that I had a friend that would hold my hand while setting this up. I Googled who their competitors are, and came upon Subbly. What a completely different experience. Immediately I noticed that their website showed step-by-step how to set everything up-and they thought of absolutely everything. It couldn't have been more intuitive. But as easy as their software has made things, by far the most impressive thing is this company's customer service department. I then received an absolute onslaught of hand holding. This company's customer service is second to none. The customer service department is actually PROACTIVE. They don't wait for you to have a question-They anticipate what your questions are going to be, then they email you detailed explanations that you receive as your setting up your site. It's feels like you have a friend watching over your shoulder, and answering your questions as you build your new site. The chat box is just as awesome, as your questions are answered almost immediately, and they offer additional tips just to one-up their own customer service. The people could not be more pleasant or helpful. I never imagined that I could have a better customer service experience than Amazon. I was wrong. Subbly has best support, bar none.

Vantagens:

Ease of use. It's truly a turn-key package, and so easy to use.

Desvantagens:

Nothing. It's awesome. The only thing better than the software is the excellent customer service.

A MUST for every subscription-based business!!!

Comentários: I manage all my subscription box operations from Subbly super easily every day. And their team is fantastic, they're brilliant in helping you solve your issue ASAP!

Vantagens:

No need to play around with your store for ages, you have everything inside Subbly! Plus the support team is super fast in answering and they're always releasing new features to help manage your subscription business. Finding Subbly literally saved me when I started off my subscription box. Really intuitive and easy to use, would recommend 1000% to anyone in need of a reliable platform to manage a subscription-based business!

Desvantagens:

There are few features they're still working on (like coupons), I'd love to be able to add a product to an order based on a coupon clients use!

Where to begin...

Comentários: HEAVEN! Especially for the price :)

Vantagens:

I have been SOOOOOO impressed with Subbly for its major role in my business! I recently rolled out product-based subscription boxes and I COULD NOT do this without the gorgeous and intuitive Subbly software! In the world of SAAS-Y products, they bring all the value for my money! Subbly was the ONLY provider that helped me achieve my goal of having a recurring subscription box where people pick their products. I LOVE that my customers have a simple and useful dashboard and sophisticated features that other services either don't have or don't provide at an affordable rate for a growing entreprise. Customer service is always 100% knowledgeable and friendly! Can't wait to see what new functionality you come up with to make my business flow great and look even greater!

Desvantagens:

There are three things I need to be happier: 1) Single item coupons WITH unique codes and expiration dates (useful in both single and subscription products) 2) I need a way to provide affiliate links to my ambassadors for referring my single products and/or a specific subscription in my store. These also need to have an expiration date option.. 3) I need to be able to provide additional options to subscribers such as buying the 'basic' box for a specific rate OR the 'luxury' box for a higher rate. All within the same subscription listing. It's too exhausting to do multiple listings and it makes for an unnecessarily clunky checkout where they can't weigh which one is better within checkout.

Heartfull Box| Supported by Subbly

Comentários: 100% everyone from the team have always been helpful with answering any question I have and promptly and accurately...it really has been the BEST service I have received.

Vantagens:

Having no experience with website builder, this was a simple tool that provided a visually stunning website that has been easy for customers to view both on the computer and phone and easy for me to update when necessary.

Desvantagens:

Looking forward to be able to add the shop function on instagram and facebook!