Avaliações do Yotpo

Probably one of my favorite apps for my shop

Comentários: I have had a great experience. I think it is pretty awesome, and I am even using other apps of theirs due to this

Vantagens:

The best feature IMO is the use of the app for free up until the first 50 purchases.

Desvantagens:

The least favorite was the inability to try some of the premium features, such as some of the review setup options, so some stuff I did not know if it was worth up[grading early to get.

Best bang for your buck!

Comentários: Overall experience is excellent. Yotpo has driven much higher customer engagement and conversions.

Vantagens:

Yotpo beats other review services at this price point with easier integration, more customer engagement that converts to sales, and your traffic STAYS on your website!

Desvantagens:

1) There is no 'bare bones' account option, so we are paying for many features we don't need.2) The system doesn't include multiple language support, so non-english reviews are mistakenly flagged for profanity.

Avoid! Their "Premium" is a Dumpster Fire.

Vantagens:

I did not like my experience with them. They overcharge and far underdeliver. They are all about sales.

Desvantagens:

YOTPO was a complete disappointment and is not recommended. The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service. Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug. Contribution reports are unreliable. Their team even confirmed this! Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke! Too many confusing reps. A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental. The promised platform synergies are meh. SMS Bump is a usability disaster. Meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.

I use Yotpo to contact my 5,000+ customers!

Comentários: Very good customer service too.

Vantagens:

I love the text messaging feature to notify my customers when I'm going live. I also use Yotpo to collect reviews and Yotpo makes it easy with a click of a button to directly post the review on the product.

Desvantagens:

I would love to see more free features like personalized emails for review collection.

a great solution for onsite and integration with PPC Shopping ads

Comentários: We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options

Vantagens:

works great, clean interface, integration with other software and services

Desvantagens:

A lot of options to scroll through and pricy compared to previous solution

Fantastic! Would highly recommend

Vantagens:

Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part.

Desvantagens:

Nothing really - It's a fantastic tool that should be used by all brands!

Great overall

Comentários: Been using for over 2 years and it's a great platform overall

Vantagens:

Easy and convenient access to website features

Desvantagens:

Some synchronizations are not the best and lately there has been a lot of problems with login

Tracking Reviews Made Easy!

Comentários: I've been pretty satisfied overall. Plus Yotpo has many other apps that intergrate well.

Vantagens:

This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

Desvantagens:

I wish there was a way to custimize my reveiw emails a little more.

Love the new widget upgrades!

Vantagens:

I like the customization aspect. It flows nicely with our site and looks very natural. The new widgets are great! They made the customer images larger which looks really nice!

Desvantagens:

I do wish it was a bit less expensive but I also feel it is worth it.

works really well to reward repeat customers and drive customer loyalty

Vantagens:

Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and drive customer loyalty automatically

Desvantagens:

sometimes customers don't like extra emails from the service

Mature But Expensive Reviews Platform

Comentários: We've been able to collect a lot of reviews quickly with the tool and it's been great to be able to customize to the exact look and feel we want. But it is expensive and missing some features I would want like a review request send integration with our ESP.

Vantagens:

The platform has a lot of mature features including some interesting AI-driven tools to display review hightlight. You can do advanced customization of the widget CSS to style it with your fonts and get it looking exactly how you want. We're collecting a good rate of reviews at around 6%.

Desvantagens:

It's very expensive relative to competitors like Okendo or Stamped — double, almost triple the price. It has a few additional features like Google Seller Ratings for Google text ads and the AI-driven highlights, but aside from that, the value is questionable compared to those options. I also don't like that I can't send review requests with our ESP, Klaviyo. I would really love the aggregate analytics on email sends by sending with one platform. It would also allow us to segment users by country or purchase easier since Klaviyo has far superior segmentation tools.

You get what you pay for

Comentários: No complaints!

Vantagens:

It's probably the most full featured solution available. I had a client that used Yotpo on BigCommmerce and loved it, but wasn't thrilled about the price. He tried several other programs such as Stamped.io and nothing really compared to Yotpo. In the end, he went back to Yotpo because it's worth the price tag.

Desvantagens:

It can be quite pricey for larger retailers.

Ease of use

Comentários: Gaining Customer trust through reviews have been my main reason for using Yotpo, my overall experience has been wonderful.

Vantagens:

The integration and use of Yotpo has been impactful for my small Business and extremely easy to use. I would recommend anyone to use Yotpo to gain customer reviews and confidence in products.

Desvantagens:

I would like to export my reviews from Yotpo to Google but I have been having trouble doing so, An easier export would be desirable but not sure if at all possible.

Quick way to get reviews

Vantagens:

It was very easy to install and get running without the help of IT.

Desvantagens:

Trying to customize how the reviews appear on product pages.

The best platform for collecting customer reviews

Comentários: An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

Vantagens:

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

Desvantagens:

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.

Yotpo Review

Comentários: Our experience has been decent. We don't typically hear from our rep to help us improve our reviews or to go over best practices.

Vantagens:

It's a nice review program that allows us to get a pulse on what's happening with our customer's orders and the feedback on what customers like.

Desvantagens:

The software is limiting. We can't adjust the timeline for when the reviews go out based on domestic vs international orders. International orders take longer to arrive so trying to set the review for when the item arrives and leaving a review is top of mind becomes difficult. If we have a pre-order item we can't set a different timeline for these and when the customer receives a review before we have shipped it confuses the customer.

Always great for sales

Vantagens:

I love the convenience and How I don’t have to think too hard! So appreciative for this product

Desvantagens:

The pricing but it’s worth the price of exchange

Best review app period.

Comentários: More reviews mean more credibility. We mix up Yotpo review and Google trusted store review and it proves we have better sales than before. Controlling review is not easy, but it's easier than ever with Yotpo. Their dashboard and the moderate system is easy to handle and very intuitive.

Vantagens:

Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Yotpo has become a major part of our day to day customer engagement strategy. I love that new features are constantly being added. Their customer service is top notch. This app offers a heck of a lot of great features for the low price of free. You need to pay more if you want to use more features, but every penny worth. The cost is high for a business of our size, but I think after a year or so we will see the results of peer to peer reviews. Give it a shot.

Desvantagens:

Picture update feature updated so far, but the problem is pricing. As fa as I know, it could be too much for the companies on their starting phase. Adding this feature for special package or something will be better to try it. I might be wrong, but they really have to give chances for users who keep using Yotpo, for example more than 1 year or 2 years.

Good Software, Poor Communication and Help

Comentários: Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.

Vantagens:

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

Desvantagens:

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Dishonesty can do damage to your business

Comentários: If you want customers to trust you, I would recommend you stay away from using Yotpo.

Vantagens:

Yotpo does not offer any major benefits. You can invite more people to view your account, but that’s a standard feature.

Desvantagens:

The biggest downfall of this software is that you can choose to not publish negative reviews. While that may be seen as a benefit for businesses, it removes all credibility and will damage your reputation.

Don't look any further!

Vantagens:

Running my cosmetic business requires that I show up as close as I can to the customer and SMS allows me to do that! I've used Yotpo for about 3 years and I have been recently loving the new improvements with campaign planning and templates!

Desvantagens:

I have no feedback in this area, my needs are being met with this app!

So many features... Amazing support

Comentários: There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs.
We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

Vantagens:

Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

Desvantagens:

Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

Premium customer reviews solution

Comentários: Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content.

Vantagens:

Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Desvantagens:

It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Amazing Application

Comentários: Yotpo really encourages our users to leave reviews on our site which is invaluable as far SEO is concerned. It has created a forum for customers to ask questions about products and share their real life experience and use of our products. It has improved our customer engagement and we have really gained insight into their journey on our site.

Vantagens:

Easy to build photo galleries. Easy to collect social media posts relating to our products. Customer reviews are easy to filter and display and their sentiment readings help filter out problematic reviews. Collecting reviews is extremely easy and we receive a steady stream everyday.

Desvantagens:

We dont use the tool as best we can. Gathering permissions for user generated content has been a slow process.

Yotpo: A Solid Option for Transparency

Vantagens:

Yotpo definitely stands out as a leader in review and content management. It performs consistently and if anything is not working, they have extensive help articles and easy to contact support. Currently, we use Yotpo Reviews and UGC. It's great to have not only word reviews but allow customers to share their photos of the finished project.

Desvantagens:

Sometimes the dashboard can be glitchy and not load properly. If you're on a slow internet connection, be prepared to experience some delays as well.