--- description: Tudo sobre Chatra: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatra - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Chatra](/software/144752/chatra) # Chatra Canonical: https://www.capterra.com.br/software/144752/chatra Página: 1 / 19\ Próximo: [Próxima página](https://www.capterra.com.br/software/144752/chatra?page=2) > Solução moderna de bate-papo ao vivo e mensagem, desenvolvida para facilitar a comunicação pessoal entre empresas e clientes. > > Conclusão: 452 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Chatra? Empresas de comércio eletrônico, software e outras empresas que entendem a necessidade de estar acessíveis aos visitantes e clientes. Os clientes também incluem empresas financeiras, jurídicas e automotivas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 452 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Chatra - **Fundada**: 2014 ## Contexto comercial - **Preço inicial**: US$ 21,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, holandês, inglês, italiano, japonês, português, russo - **Países disponíveis**: Alemanha, Brasil, Canadá, Estados Unidos, França, Itália, Rússia, Índia ## Recursos - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Formulário offline - Imagem de marca personalizável - Segmentação geográfica - Transferências/encaminhamento ## Opções de suporte - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Alternativas 1. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16331 reviews) 2. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24071 reviews) 3. [Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avaliações ### "nice chat for the website" — 5.0/5 > **Eugene** | *21 de junho de 2019* | Internet | Taxa de recomendação: 9.0/10 > > **Vantagens**: Simple has a free plan, applications are well made and the interface is nice to work in. > > **Desvantagens**: Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max) ----- ### "Wonderful Chat Service for LiveChat on Websites" — 5.0/5 > **Reema** | *29 de novembro de 2022* | Organização cívica e social | Taxa de recomendação: 8.0/10 > > **Vantagens**: Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time. > > **Desvantagens**: My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue. > > Overall, getting the chat feature on our website has been wonderful. I highly recommend it, as we have had a wonderful experience. ----- ### "Auto renewed without approval, ignore emails" — 1.0/5 > **Stuart** | *27 de junho de 2024* | Artigos esportivos | Taxa de recomendação: 0.0/10 > > **Vantagens**: nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra) > > **Desvantagens**: the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails. > > very poor - customer service is totally non existent. ----- ### "Great customer chat software with equally outstanding App" — 5.0/5 > **Sheldon** | *21 de junho de 2019* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option. > > **Desvantagens**: There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear. > > This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat. ----- ### "my experience" — 5.0/5 > **Raoul** | *13 de julho de 2022* | Supermercados | Taxa de recomendação: 9.0/10 > > **Vantagens**: The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website. > > **Desvantagens**: The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website. > > chatra software allows me to direct customers who wish to have more information on a product in order to make the purchase. thanks to chatra, i have managed to convert several customers. i also like the fact that it notifies us by email when we are not connected. ----- Página: 1 / 19\ Próximo: [Próxima página](https://www.capterra.com.br/software/144752/chatra?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/144752/chatra) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados