Avaliações do Shippo

Saved by Shippo!

Comentários: Overall this saved my little business! Cheaper than most others, quick and effective, you couldn't ask for much more than that!

Vantagens:

If you have a small business and need to ship constantly this is the way to go! Cheap, fast and effective, it helps get the job done!

Desvantagens:

I would like to see a retrieval option for printing labels that have been marked as shipped. Sometimes I like to send freebies and extras to my customers and it would help being able to access the same label info and add it to a new label and tracking number.

Very happy customer

Comentários: Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.

Vantagens:

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

Desvantagens:

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

Customer Service Problems!

Comentários: Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.

Vantagens:

Unfortunately I don't have anything positive to say about this software.

Desvantagens:

Customer service is difficult to reach and not knowledgeable.

Recommended Ease

Comentários: I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it

Vantagens:

Integrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate

Desvantagens:

No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.

eCommerce is a fun now

Comentários: I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system.

Vantagens:

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

Desvantagens:

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

Good shipping services

Vantagens:

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

Desvantagens:

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Great option for any business

Vantagens:

We couldn't get through the day without Shippo. We are constantly shipping products everyday and without an easy streamlined system like Shippo we would not be able to function as a business. it's quick and simple. I like that it helps with the addresses, if you put it part of the address it will automatically put in the rest of it. If you have a business that requires you to ship then you need to have Shippo!

Desvantagens:

I don't like the recent change with having the green box at the bottom right hand corner rather than where it used to be in the upper left hand corner.

The easiest shipping sotfware around

Comentários: Overall, a very user-friendly and simple shipping application.

Vantagens:

This product was super easy to learn and implement! Everything is broken down in a user-friendly fashion. There are separate locations for orders run through shippo and orders proceed through a different application making it easy to navigate and search. Tracking numbers are displayed with a clickable link so no need to hit extra buttons just to find what you are looking for.

Desvantagens:

The search function can be a little difficult. If you are looking for a particular say first and last name. The search will bring up every order that has something similar. EX. Looking for a Sally Miller, all orders with the name Sally will come up, even if the last name was searched.

Switched to Shippo, Never leaving

Vantagens:

I really love the fact that I am able to purchase shipping labels at a cheaper cost then everywhere else I have looked. With the amount of packages my business sends, this has been a life saver. I also love the ease of use with setting up the package weight and dimensions.

Desvantagens:

When selecting the shipping service, I wish there were better dividers between types of services AND conpanies. I've accidentally clicked "Parcel Select" for USPS a couple of times which takes triple the time to arrive to the customer. When I'm moving quickly, it slips past me sometimes.

Money not refunded

Comentários: They have not actually refunded me money that they say has been refunded.

Vantagens:

Shippo makes it so easy to send a package. I like that you can get a shipping quote from multiple shipping companies.

Desvantagens:

I did not use two labels. They say I have been refunded, but the money is not in my account. There is no phone number to call, and I have been back and forth through email multiple times and they just give me the runaround.

Loving Shippo

Comentários: Perfect! I was happy to find Shippo and will continue to use it far into the future. I have used other shipping services that charge you a monthly fee and to me that is ridiculous. Try Shippo! It's easy to use and gets the job done for a great price right from your home!

Vantagens:

It's so intuitive and the prices are great! I currently prefer Shippo to any other online shipping software/ website.

Desvantagens:

The only thing I don't like is that you cannot buy Media mail.

Shippo is EASILY within Top 3 shipping methods

Comentários: Overall experience was very positive.

Vantagens:

Most important, very competitive rates across the most popular platforms. 2nd, easy to use. I'm in and out for all my labels. 3rdly, Incredibly responsive support team.

Desvantagens:

Not being able to customize the label size to unique sizes.

Great shipping software!

Vantagens:

Very user friendly, easy to set up, and easy to use. Much faster than our previous options.

Desvantagens:

The lack of mobile support. The dashboard is very hard to use on a phone.

Integration can be tricky, but well worth the effort

Comentários: I've not had any issues with Shippo at all. I only use USPS for shipping so I can only comment on that and it's certainly sped up the process as well as eliminated a lot of the frustration. I love that I can set up pre-sets (package type/weight) to make the process even easier. A huge benefit is that it's helped me SAVE money. Because I'm able to ship small packages first class, very small orders have become cheaper to ship which has benefitted my clients and my business.

Vantagens:

I found Shippo during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks. Now my biggest shipping concern is whether or not my printer is going to cooperate each day.

Desvantagens:

It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless. I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much.

Perfect at home shipping tool

Comentários: Shippo has helped my business financially. I ship USPS packages frequently and using this software has saved me a bunch of money.

Vantagens:

Shippo is very easy to use and does not require a monthly fee and you still receive a discounted rate on your shipping purchases.

Desvantagens:

The software is always refreshing so it does take some patience to use it. After entering package details, it refreshes; after entering weight, it refreshes, etc. Would like to be able to tab quickly through in entering details.

I love Shippo!

Comentários: Saving a couple of bucks on USPS Flat Rate Boxes and Express Mailing envelopes has been a great help! I also vaguely remember that after signing up, someone from Shippo's customer service team reached out to ask if I needed a tutorial and even gave me a walk through of the services provided and answered any questions I had. I definitely felt welcomed and appreciated.

Vantagens:

My favorite thing about this software is that to use it I did not have to be in E-Commerce. I am able to sign in and create a label manually and I am also able to upload a .csv file to create the labels needed for a mass shipping. The reason I use Shippo is because since last March my company has been working remotely. But at the end of the day we still needed a sure fire way to get new hire swag out to new employees and mail forwarding to my other teams. Before Shippo I was using the USPS website and right before shipping out 70 t-shirts the USPS software crash for 4 days. Not only was I under a time constraint but I had a lot of shipping to do! Shippo made mailing out those 70 packages super simple, fast and cheap! I also recently got a thermal printer and it was so easy to change the format the labels print in. I would definitely recommend Shippo.

Desvantagens:

What I least like about using Shippo is that currently, when my company mails out new hire equipment like laptops and monitors we like to ship through Fedex for insurance and delivery time purposes. My issue here is that because my whole company is remote, I receive the details for the label (recipient, address, weight and value) via email and am not able to fill out the entirety of the sections that need to be filled out on Shippo. Therefore, I mostly use Shippo for mail forwarding and new hire swag and I switch over to Fedex for equipment and time sensitive shipping.

Been using for years and love it!

Comentários: Shippo helps us to quickly get through our orders with how it syncs with our Godaddy store. As a small business, Shippo streamlines our process so that we can concentrate on our customers.

Vantagens:

I truly enjoy that the process is easy and it states clearly what my choices are. Searching for customers is easy as well. I have been using Shippo for years and have never had any mistakes or mess-ups in tracking or anything. Everything is up to date and quickly editable.

Desvantagens:

I do not like that if I go in and edit an address in the software and save it- it is not permanent. And I have to create that label right there if I want to save the address I changed it to. I don't know if it is my browser or not, but this has been and issue. Also, if I update an address on my selling platform, it doesn't sync with Shippo. But other than that I am happy with it.

Intuitive, Efficient Shipping Software

Comentários: For me it's all about workflow, minimizing the number of clicks and the time it takes me to perform the shipping process. Shippo is very efficient from that perspective, the only improvement would be having complete variation details printing on the Shipping packing slips. One other comment is that Shippo customer service is always rapid, on the several issues I've had, I always had suitable responses and resolutions from Shippo within the business day.

Vantagens:

I love Shippo's focus on workflow, efficiency and usability. With good integration with eBay, I only need about 4 or 5 clicks to get a batch of labels issued and printed.

Desvantagens:

The only critique I have about the software is that product variation descriptions get concatenated in the Shippo packing slips - for that reason I can't use them. I have to print the ebay packing slip to get complete, multi-line variation descriptions, and I have to print separately the labels from Shippo. I don't know if the limitation is on the eBay side or on the Shippo side, but I would love to have complete packing slips produced by Shippo.

No "Flats" rate support, tough to get Refunds

Vantagens:

My company was actually forced to use the software when my main business software company Freestyle (formerly Dydacomp) chose to integrate Shippo into their MOM software to save money on the programming it takes to keep current with carrier charges/requirements .

Desvantagens:

Biggest problem--no support of USPS "Flats" rates resulted in excess postage on flat envelope packages for months before it became apparent. Had to use apply postage manually in the short term then switch to UPS Mail Innovations to get lower cost "Flats" rates. Secondly--very difficult dealing with them to get credits from Shippo for duplicate labels produced during training/mistakes. Very slow response and she couldn't seem to get it that when multiple labels are produced on the same day ($$) for the same address and only one package ever gets delivered that a mistake has been made. We managed to get some refunds but were still due hundreds of dollars when we were informed they couldn't help us any more.

Seamless and efficient solution of shipping

Comentários: Have used for two years. Shipping 2-10 packages a week. Easy to use on the road and ship from remote locations. Would take a major problem for me to consider changing shipping software. I am sold on Go Shippo for my shipment needs

Vantagens:

Able to pre make templateds for frequent items Level 1 discounted mail and shipping discounts Many free features, which meet my needs Scalable for when increased shipping is needed with growth Intuitive easy to use

Desvantagens:

Short learning curve setting up initially

Easy to use and UPS discounts

Comentários: Easy to make labels that are ready to be dropped off at postal service - no waiting. Can re-print if not printed correctly the first time. Easy to connect to UPS, USPS and FedEx accounts.

Vantagens:

It doesn't require a monthly fee, so when my small business sends less, we pay less. It's easy to create new labels and integrate from my Squarespace website. The UPS discount is especially helpful since USPS isn't as reliable time-wise nowadays and my products are perishable.

Desvantagens:

Since I ship with icepacks, the product shipping weight isn't a true value. When creating my own label (like when receiving an order over the phone), it requires a weight when adding the products. Then I need to override the weight for the whole package after entering an estimated amount per product.

Great software for generating shipping labels

Vantagens:

I love how easy it use overall. Easy to pull up past customers so you generate another label for the same customer & tweak the package settings for the new package. Also the email alerts for the customer are huge. They get notified when I ship & when it's delivered. So it reduces the customer support requests asking for status of their package.

Desvantagens:

I do wish their search for past labels was easier. For example, if I am looking for "Matthew", and search for "Matt" it will return no results.

Complete shipping package

Comentários: It is the best shipping software for any parcel. Need to advertise more and get folks off of USPS.com

Vantagens:

The shippo package not only helps by writing shipping labels it does other things other software doesn't do. It will give you the appropriate address from a partial, it has all the different types of shipping containers listed, it saves money, and most of all, you can into the software anytime, and it save your shipments and makes it easy to bring them back up. I had a very hard time getting into the USPS software after 1pm to make a label. I've used stamps.com. USPS.com, and shippo is the best all around shipping software.

Desvantagens:

The only thing I didn't like was when I first set things up customer service was done by email only. No phone calls. But since I'm set up and been running a few years that issue doesn't bother me anymore. No problems at all.

Best shipping service

Comentários: Couldn’t be happier. Really it’s a great shipping service!

Vantagens:

Shippo has been the best shipping service I’ve used. Pitney Bowes was too expensive but had a great model. Stamps.com charges far too much without providing businesses with deals to lower shipping costs. Any others I’ve looked at or used just don’t compete with the ease of use or the savings you get using Shippo.

Desvantagens:

It would be nice to be able to save contacts for quicker shipping to frequent customers. That’s the only thing I’d ask to improve.

Game Changer for my Small Business

Comentários: From day 1, Shippo has allowed me to run my business effectively. I actively recommend the service to anyone in my field looking to ship products.

Vantagens:

Shippo has allowed me to significantly expand my customer base by giving me efficient shipping means. I am able to ship all over the country easily because of the software. It helps my at home small business look even more professional to customers.

Desvantagens:

My e-commerce platform (Castiron) does not currently integrate with Shippo so I have to enter in each address. But that is something Castiron needs to adjust.