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Avaliações do TicketSpice

Sobre TicketSpice

Venda ingressos para o evento com rapidez e facilidade. Acessível e flexível. Coloque o sistema para funcionar instantaneamente.

Saiba mais sobre o TicketSpice

Vantagens:

User friendly; fool-proof; inexpensive; customer service is A.

Desvantagens:

We had a weird glitch, which could be totally unrelated but it would add a random amount of drinks to some tickets.

Notas do TicketSpice

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,9
Recursos
4,8
Relação qualidade/preço
4,9

Probabilidade de recomendação

9,6/10

O TicketSpice tem uma classificação geral de 4,9 em 5 estrelas com base em 94 avaliações de usuários no Capterra.

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Filtrar avaliações (94)

Jared
Jared
Customer Success Manager, EUA
Usuário do LinkedIn Verificado
Software, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Fantastic Ticketing Tool

5,0 há 5 anos

Comentários: TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there.

Vantagens:

TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.

Desvantagens:

Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.

Kathy
Executive Director, EUA
Gestão de organizações sem fins lucrativos, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

User Friendly in all areas

5,0 há 5 anos

Comentários: I was apprehensive to delving into this product, as I usually had other staff available. I was pleased at the ease to set up, the availability to chat with TicketSpice team, when I had questions. They don't make you feel like - duh! you should know this. Being responsive in a matter of minutes is key to the success. Thank you.

Vantagens:

* The cost to the organization * The ease in setting up * The ease of use by the end user * The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all. * The reports are so helpful and easily shared with my Board members.

Desvantagens:

Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.

Mandy
self, EUA
Entretenimento, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Not great customer service for customers with transfer issues...

2,0 ano passado

Comentários: Awful. There is no explanation about how ticket transfers work. And then customer service doesn't even try to help other than tell you to talk to event organizer. But could have at least explained how transfers worked on their site. Or anything other than I can't do anything. Also the "transfer" is misleading and false. It doesn't really transfer. It makes the person you "transfer" to pay for the ticket and then supposedly will refund your money. But nowhere in the screen where you can "transfer" your ticket does it explain that. So its misleading and misrepresented and the customer service never even attempted to explain that to me when I inquired or that if the recipient didn't claim the ticket within the 7day window it would come back to me. The minimum information that they could have told me but refused to. Overall POOR customer service.

Vantagens:

Being able to log into site and see tickets in system.

Desvantagens:

The customer service refusing to even try to help me with transfer issues. Just kept saying there was nothing they could do or even explain how things worked.

ismael
President, EUA
Entretenimento, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

[SENSITIVE CONTENT HIDDEN] is Amazing

5,0 há 4 anos

Comentários: Amazing. Service is everything. [SENSITIVE CONTENT HIDDEN] treated me like i was running a million dollar event. But in reality it was all free. Their company is not making much from us but still he took the time out to help.

Vantagens:

The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do. The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues. He fixed it all and made it amazing.

Desvantagens:

The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really. But our event is unique where its free.

Jenna
Founder, EUA
Captação de recursos, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Play with a Pro LOVES TicketSpice

5,0 há 5 anos

Comentários: When I went onto the TicketSpice site during my research phase, it asked if I wanted to set up a call with [SENSITIVE CONTENT HIDDEN]. I said yes and selected time. From that first amazing phone call with [SENSITIVE CONTENT HIDDEN] to getting published - it has been a dream. I have been planning events for Non-Profits for 20 years and I have never worked with a more caring, responsive, and understanding Team. When I had a deadline to meet, [SENSITIVE CONTENT HIDDEN], helped me to add conditional formatting and to meet the vision in my head. I had very specific needs and no matter when, at what time, or what the question- [SENSITIVE CONTENT HIDDEN] was there to answer it and fix everything. TicketSpice for life!

Vantagens:

User Friendly and intuitive setup. But the conditional formatting is where it's at!

Desvantagens:

That I didn't know about TicketSpice before

Dana
Owner, EUA
Alimentação e bebidas, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Best Customer Service I Have EVER Had

5,0 há 5 anos

Comentários: I am able to streamline the process for myself & my customer to register for my workshops. Additionally, I can see a snapshot or detailed version of all financials. Just does the job of organizing everything & tracking so I don't have to do it manually.

Vantagens:

They have every feature I was seeking and even more I didn't know existed but have come in handy. The multiple additions & integrations that you can use save money from using over platforms or apps because Ticketspice is a one-stop in my opinion. I am not great with computers & technology & it has been SO simple to use. If I ever get confused, the customer service reps are so responsive & friendly. I even had one respond ones after hours!

Desvantagens:

I haven't came across a con yet. If I do, I will reach out!

Sue
Registration Manager, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Best Customer Service Around!

5,0 há 2 anos

Comentários: We needed a ticketing system for a large event that we took over last year. It needed to be something easy for me to set up and easy for our registrants to use. TicketSpice did not disappoint. It was easy to set up, and even when I encounter something I can't figure out, their customer service responds within minutes.

Vantagens:

I have never had to set up a registration system to this extent and every single question I have has been answered within minutes.

Desvantagens:

Honestly, I can't think of anything I don't like.

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão de organizações sem fins lucrativos, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

LOVE TicketSpice!

5,0 há 5 anos

Comentários: Our agency had a great experience and used it to track our major fundraising event of the year. We specifically enjoyed being able to add a donation button in case people could not attend the event, but still wanted to support us. It turned out to be very helpful for us!

Vantagens:

It shows so much information about your buyers which gives us great feedback on the events we host. We have used it for one event so it was very cost effective and we will continue to use it even after our free trial ends. Links are able to be sent out and emailed so you get a larger response from attendees in a quick time frame! The customization makes it perfect to use for any event, you can even add your own theme or background (we used our company logo).

Desvantagens:

Nothing. It was perfect for our event! I would recommend it to anyone hosting an event (especially if they are on a budget).

Kelly
Activities Director, EUA
Serviços de eventos, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ticket Spice

5,0 há 5 meses

Comentários: Excellent!!! Customer service is so helpful!!!!

Vantagens:

It was easy for the residents of my community to order their tickets online.

Desvantagens:

Not much!!! But once Key showed me how to use it, it's a great website.

Carlye
Dance Studio Owner, EUA
Entretenimento, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Positive Experience

5,0 há 2 meses

Vantagens:

They are very fast at responding and are knowledgable about their site.

Desvantagens:

That there is no phone number that I am aware of to call.

Sarah
Event manager & ticketing director, EUA
, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Peanut butter ticket time

4,0 há 8 anos

Comentários: I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.

Vantagens:

I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

Desvantagens:

It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much. Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event. When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.

Edyth
General Manager, EUA
Artes cênicas, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for small theatre!

5,0 há 2 anos

Comentários: I love working with ticketspice.

Vantagens:

Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff!

Desvantagens:

I can not think of anything that really bothers me about this program.

Pam
Marketing, EUA
Entretenimento, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

TicketSpice for Reservations

5,0 há 2 anos

Comentários: We were really worried about how to handle reservations only at our farm because the experience of buying a Christmas tree is an important experience for our families. We wanted an easy way for our customers to register for a ticket. We will print the list and check them off as they come in. I am confident that TicketSpice is the right system to ticket 50 customers an hour over two weekends. The support is reliable and knowledgable. I don't have to wait to contact someone on the phone, so it is efficient for me too.

Vantagens:

This is our first year to sell reservations for our Cut Your Own Christmas Tree Farm. We needed a way to control the number of people coming to our farm each hour. The set up was easy to understand. We appreciate that our customers can put in an email address to receive a reminder on the day our reservations open. [SENSITIVE CONTENT] was so helpful in answering my questions. I could chat with him live or if I worked in the evening, he would email me back. This made working on the site flexible for me. I love it!

Desvantagens:

So far, I don't have any negative comments about the software.

Stephen
Telecommunications Engineer, EUA
Usou o software para: 6 a 12 meses
Fonte da avaliação

Not only an affordable service but a dream to work with

5,0 há 7 anos

Vantagens:

Everything about Ticketspice has been great. The website configuration was absurdly easy. Configuring the auto deposit was easy. And the check in software was absurdly easy to use. The few times I did have questions the customer support answered the questions pretty fast as well.

Desvantagens:

My only complaint about Ticketspice is that they do not support Android. Once they have an Android app I do not know what they will be able to do to improve their service.

Cori
Producer, EUA
Entretenimento, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Blown Away

5,0 há 2 anos

Comentários: Excellent!

Vantagens:

This was likely one of the most satisfying experiences I've ever had with any company, from design to implementation to speed of processing, and especially customer service. Top Shelf all the way.

Desvantagens:

Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches.

Billy
President, EUA
Instituições religiosas, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

RegFoxRocks!

5,0 há 3 anos

Vantagens:

This system of event registration works! As a non-webmaster guy, it was my rescue (with a little help from God, as I asked Him first) As I developed the site, and ran into bugs, the immediate text support, the how to articles and the “schedule a phone consult” features worked together to make RegFox a real event registration super sharp do it all TOOL. Kudos to all y’all who brought this platform to reality.

Todd
Developer, EUA
Publicidade e marketing, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Great Product and Value

5,0 há 6 anos

Comentários: I'm very happy and currently using this product!

Vantagens:

The system has great features & functionality. The costs are very reasonable as well. We have access to reserved seating we can use if needed.

Desvantagens:

I really only have one issue that seems to have a limitation. The embedding feature Does not work super well on the website. It looks good and functions but it has limited customization. I've had this issue with every ticketing system I've used though.

Peter
Owner, EUA
Artes e artesanato, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Good find!

5,0 há 6 anos

Comentários: Everything was great. Customer service stayed up to date on the process of project and being on hands with helping when needed.

Vantagens:

I like the fact that it's free to use but charges per ticket, which isn't a lot at all.

Desvantagens:

I didn't like that I had to set everything up and EVERYTHING wasn't automated...but that's just the millennial in me talking. It would be a cool feature to speak or scan everything you wanted and it automatically created the tickets for you.

Lisa
Owner, Canadá
Entretenimento, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Pumpkinfest Ticketing System

5,0 há 2 anos

Comentários: The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time

Vantagens:

The ease of the product. It is also a simple process for our customers to use.

Desvantagens:

There are no cons it does everything I need it to do.

Jim
President, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great For Non Profits

5,0 há 5 anos

Vantagens:

Was looking for a low cost ticket solution w ease of use. Ticket Spice was great fit for us.

Desvantagens:

Hard to say our experience has been great and if ever had small issue or question always got quick response.

Becca
Event Coordinator, EUA
Serviços de eventos, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great platform for Ticketing!

5,0 há 7 meses

Vantagens:

This is very easy to set up and manage! The reports are detailed and the user side is friendly for non-tech-savvy attendees. But the best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile!

Desvantagens:

We really need a platform that can offer reserved seating and assign unique names to each seat.

Roy
Senior Web Developer, EUA
Gestão da educação, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

A robust ticketing system

5,0 há 5 anos

Vantagens:

Ticket spice offers a lot more flexibility in putting events together. We had a complex request for our ticketing and TicketSpice was able to help us with that solution

Desvantagens:

I believe its a relatively new company so they're still figuring out the tech support side.

Avaliador Verificado
Usuário do LinkedIn Verificado
Química, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Best web-based option for all your ticket sales needs

5,0 há 6 anos

Vantagens:

Create and customize virtually all aspects of free or paid ticket sales. Ticket spice allows you to choose how many customers per ticket, which is helpful when selling a table with multiple seats. Ticket spice also has GREAT customer service with their live chat features.

Desvantagens:

Ticket spice is very similar to another webconnex product, regfox. It is difficult to know when to use which option but regardless, is a great product.

Karlee
Events & Exhibits Coordinator, EUA
Serviços de eventos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great Customer Support

5,0 há 5 anos

Vantagens:

We were able to get our ticket system up and running in a short amount of time. The Ticket Spice Team help to make our process easier. Easy to use Customer Support

Desvantagens:

We have have nothing to report at this time.

Kellie
Kellie
Marketing Coordinator, EUA
Usuário do LinkedIn Verificado
Software, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great for Professional Clubs

5,0 há 6 anos

Comentários: Increased accuracy in determining attendance.

Vantagens:

Ease of creating multiple campaigns and allowing specific guest access. This is beneficial as the VP of Communications for a professional club that administers several different events chaired by different board members, all of whom require limited access. The ability to offer different ticketing levels and to purchase multiple tickets is also a great and necessary capability.

Desvantagens:

Does not easily integrate with Wordpress or Mail Chimp - requires Zapier to connect.