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Sobre Trackplan

A gestão de instalações, ativos e manutenção com gestão de portfólio (PPM na sigla em inglês), trabalhos reativos, agendamento, avaliação de riscos, permissões de trabalho, inspeções, 2 aplicativos.

Saiba mais sobre o Trackplan

Vantagens:

Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings.

Desvantagens:

Overall cost and slight difficulty initially setting up.

Notas do Trackplan

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,8
Recursos
4,5
Relação qualidade/preço
4,7

Probabilidade de recomendação

9,3/10

O Trackplan tem uma classificação geral de 4,7 em 5 estrelas com base em 41 avaliações de usuários no Capterra.

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Filtrar avaliações (41)

Stephen  Olawale
Stephen Olawale
ARCHITECT, Nigéria
Usuário do LinkedIn Verificado
Construção, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

FACILITY, ASSEST AND MAINTENANCE MANAGER

5,0 há 4 anos

Comentários: I have been able to track all my company’s asset and secure them, we have lost machines in the past due, to lack of organised recording, scheduling for maintenance now made easy, all documentations about our facility are all in one application, making me a more organised maintenance manager.

Vantagens:

the application is user friendly, very efficient in managing our site tools and machines, the customer support are also very responsive, my workers and machine operators could use the application even with little IT knowledge, i also use the application to manage budget by allocating cost for each asset, so I can evaluate or plan work schedule or plan a maintenance schedule for my future projects.

Desvantagens:

I really don’t have complains, the application works perfectly, and when their are issues with the software the customer support respond fast

Resposta do Trackplan Software

há 4 anos

Thanks Stephen

Colm
Building and Estate Manager, Irlanda
Gestão da educação, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

An incredibly versatile software

5,0 há 5 meses

Vantagens:

An incredibly versatile software that can manage a range of jobs across multiple teams and sites. Its ease of use for set up, additions and modifications makes it very attractive to the helpdesk administration and management. Trackplan FM has a range of features such job request link, QR code usage, forms, contractor management and purchase order request management and navigation through the desktop and mobile application is very intuitive. The management team are very responsive and proactive in both introducing new and enhancing existing features throughout the application via update releases at a greater frequency than would usually be expected. A very stable system frequently applauded by administrators, managers and technicians.

Desvantagens:

Any initial minor issues were addressed in a timely manner and the team is very open to exploring proposals.

Ross
Head of Facilities, Reino Unido
Museus e instituições, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great Tool!

4,0 há 10 meses

Comentários: Overall, really good. Simple to use and the support team are amazing.

Vantagens:

Ease of use and flexible structure makes its hard to say no to.

Desvantagens:

Some of the pages seem a little too full of information but to get that right is a delicate balance.

Resposta do Trackplan Software

há 10 meses

Thanks Ross for taking time to write a review, and I am glad your experiences of Trackplan have been good. Mark

Vinny
Associate Director - Evolve, Reino Unido
Serviços de Facilities, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Elevate Everywhere

5,0 há 5 meses

Comentários: We have been part of the journey with TP and see how hard [sensitive content hidden] and the team put into maintaining the software and all customisations are available to all. We scanned for the idle software where customisations could be included and TP does this for us.

Vantagens:

Ease of use for our team. Tracking and location functionality. We are able to use any type of electronic device to hand to carry out our works and reporting.

Desvantagens:

Having to navigate through different pages to search for items where a master search bar could reduce the amount of trawling though pages to get to the end result.

Resposta do Trackplan Software

há 5 meses

Hi Vinny, thanks for your feedback and taking the time to write us a review. The development of the product is driven by our customers, so it's great to hear you like the customisability of the platform. I will feedback to the team regarding the master search bar. Charlie Trackplan

Graeme
Helpdesk Team Leader, Reino Unido
Roupa e moda, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Trackplan is great

4,0 há 5 meses

Comentários: Overall has been very good. The team like the ease of use.

Vantagens:

Ease of raising jobs on - our old system was time consuming. It's easy to search for jobs if you can't remember a site you can filter by keywords in the description.

Desvantagens:

Alot of the setup was manual entry - Trades were manual, Trades and areas should be able to be set independently (especially if you're not using job throtle) Not all of my resources can over all trades in all regions.

Resposta do Trackplan Software

há 5 meses

Hi Graeme, Thanks for the feedback. Glad to hear the team like it! I have referred your note regarding trades and areas to the team. Thanks again! Charlie Trackplan

Mahmoud
CAFM System Supervisor, Arábia Saudita
Serviços de Facilities, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Trackplan review from a frequent user

5,0 há 5 meses

Vantagens:

I appreciate the simple user interface and the inclusion of QR codes for reactive maintenance requests, a feature that sets this CAFM system apart from others. The system's user-friendly nature and self-explanatory design are commendable. The practice of sharing additional modules developed by the Trackplan development team with all system subscribers is a great advantage. Furthermore, the support for multiple languages is a valuable feature. The pricing structure, which is based on the number of jobs per year rather than the number of user licenses, represents a significant cost-saving advantage. The ease of uploading and downloading large amounts of data, as well as the straightforward job scheduling and tracking, are also highly beneficial. I am particularly pleased with the customer support, as the response to queries is consistently prompt, often within the same day. Additionally, the regular communication of system updates by the Trackplan team ensures that important updates are not overlooked.

Desvantagens:

I suggest making the job duration more explicit and easily accessible by featuring it prominently on the initial page when a specific job is selected. Simplifying the process for technicians to start, pause, and complete job durations will improve efficiency. Moreover, enhancing the final Work Order template to incorporate the checklist in the work order details, which can be printed as a hard copy and shared with the client, would be beneficial.

Resposta do Trackplan Software

há 2 meses

Hi Mahmoud, thank you very much for the review. Glad to see you are are enjoying the QR codes to raise requests! We will talk to you about your feedback around improving job duration and related remarks

Lieven
Facility Coördinator, Reino Unido
Gestão de organizações sem fins lucrativos, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

High potential startup - good listeners

4,0 há 4 anos

Comentários: About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features.
After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan.

Vantagens:

We are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features.

Desvantagens:

We have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.

Resposta do Trackplan Software

há 4 anos

Thanks Lieven for the in depth and thoughtful review. Very grateful. Regards your comments about training we are always available for Zoom or Teams calls for 1-2 hour training sessions. So we do offer training and support that way! On-site training would be more difficult especially right now. From memory we never actually spoke which is incredible - normally there is at least 1 or 2 Zoom training / getting started calls. I think you have taken to the product so well that you did not need one. Thanks again Mark

Tamsin
Facilities Services Manager, Reino Unido
Materiais de construção, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

User friendly and feature heavy system

5,0 há 5 meses

Comentários: Really pleased we found Trackplan after a very long CAFM sourcing process. It's really good value for such a feature heavy system and it's getting better all the time.

Vantagens:

The system is intuitive to use, and it's easy to train even technophobes how to use the features. We have at times manipulated certain processes to work within some internal processes with the great support of the Trackplan team. The ability to adapt the system in this way has proved invaluable and I love being able to work on development ideas to really tailor to our particular requirements.

Desvantagens:

I think the biggest issues we've ever had with Trackplan is down to the fact that we're not using 100% in the way that it was intended to be used. I don't think there has been anything that we haven't been able to work around though with the help of [sensitive content hidden] and the team.

Resposta do Trackplan Software

há 5 meses

Hi Tamsin, thanks for your kind words :) Every business is different and has different workflows/ needs. We pride ourselves on being a configurable platform and working closely with our customers to get the most out of it. Thanks for the continual support and for your review. Charlie Trackplan

Richard
Director Estates, Reino Unido
Gestão da educação, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Clear and simple CMMS

5,0 há 5 meses

Comentários: Superb, I had searched the market for 12-18 months and couldn’t find a product that worked "outside the box", this system is highly customisable and strongly recommend it

Vantagens:

Trackplan has transformed the way we operate our complex estate, it has allowed us to centralise all elements of estate and facilities management, asset management and costings. It has allowed us to forecast budget spends and implement a longer term maintenance replacement program, instructing jobs to internal and external contractors was simple and we got their buy in early doors

Desvantagens:

When setting the system up it was very time consuming, this could be down to the particular way we needed it to operate, however there is a great support network and online training sessions were provided, honestly most of the system set up was self taught due to the ease in using the system.

Resposta do Trackplan Software

há 5 meses

Wow, what review! Thank you very much Richard!

Mark
Operations Manager, Reino Unido
Serviços de Facilities, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

TrackPlan - Simply

5,0 há 5 meses

Vantagens:

Trackplan is a fantastic work order management system with great features that our business make great use of. We operate anything from reactive maintenance, compliance and also the likes of assets. We make great use of advanced features such as job throttling to distributed work equally across our supply chain and based on the numbers of things this system is capable of which fits our business needs I don't think any other system can compare.

Desvantagens:

I wouldn't necessarily have this as a real bit time negative point but certain features don't work together and then also parts are found to have bugs which is normal in any online software.

Resposta do Trackplan Software

há 5 meses

Hi Mark, Thanks for the review. Great to hear you are getting the use out of the platform. We have some very exciting features coming soon! :) Really appreciate you taking the time to leave us some feedback. Charlie Trackplan

Alan
Project Officer, Irlanda
Hospitais e Saúde, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

KARE Facilities Department Trackplan Overview

5,0 há 3 anos

Comentários: We are managing maintenance budgets better since the software was implemented over 3 years ago. The system also assists with regulatory reporting to governing bodies and identifying big spend areas and troublesome locations. Help is always at hand if issues are experienced and the Trackplan team provide an excellent customer relations service.

Vantagens:

The software is easy to use and very user friendly. Our Facilities Department find that the system provides a complete solution, in the total maintenance management of a large and diverse property portfolio, from a general maintenance / refurbishment perspective. The fact that we can also look at integrating planned maintenance schedules on the system will benefit the organisation going forward.

Desvantagens:

Integration with the exisiting organisation accounts software and processes was easy. The fact that new additions / improvements are constantly being worked on, and can be added to your individual system depending on your needs, is fantastic and offers so much flexibility.

Resposta do Trackplan Software

há 3 anos

Thanks Alan. I hope the meeting with Darren went well last week. Mark

Mark
Head of Facilities, Reino Unido
Hospitais e Saúde, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Track Plan had provided increased visibility of our maintenance

4,0 há 5 meses

Vantagens:

PPM scheduling is simple and effective within the system, allowing you to create bespoke schedules for various elements of PPM. You are also able to configure certain areas of the system to meet your own business needs. Reactive maintenance is also simple to management and along with the resource app, works can progress quickly and provide live data.

Desvantagens:

There is nothing that I do not like at this time and the system works well and meets our current requirements. it would be useful if the system could link with external finance systems ie SAGE or Navision and some contractors use other portals and have asked if they can link their system to Track Plan. this would be good upgrade.

Resposta do Trackplan Software

há 5 meses

Hi Mark, thanks for your feedback :) We are now able to integrate with sage with our API and we have a fantastic new feature I think you will like around contractor updates. I will feed this back to the team and somebody will be in touch :)

Tom
Maintenance manager, Reino Unido
Hotelaria, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Maintenance management made to measure

5,0 há 8 anos

Comentários: As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget.
This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!

Vantagens:

Easy to use interface

Desvantagens:

No complaints

John
Head of Facilities, Reino Unido
Ócio, viagens e turismo, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Trackplan

5,0 há 10 meses

Vantagens:

Great product easy to use - makes reactive work planning much earier

Desvantagens:

ppm side takes a bit of getting used to.

Resposta do Trackplan Software

há 10 meses

Hi John, thanks for taking time to review Trackplan. Glad its going well. Regards the PPM side, I have ideas how we can improve a few areas to make it easier. For example on the schedule details page, include the list of sites on there which can be attached to the schedule and the next due date and resource allocated. Currently you have to expand the schedule on the PPM list, which does confuse people

Josh
Maintenance, Reino Unido
Serviços de Facilities, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Fantastic bit of software and super easy to use.

5,0 há 7 anos

Comentários: Its made our lives a lot easy to stay on top of all our jobs we have at the mansion.

Vantagens:

How easy it is to use and how it makes arranging jobs easy to track and stay on top of. Helpful to see what jobs come up often.

Desvantagens:

Would be nice to have an overview of the entirety of the year rather than going through month by month.

Resposta do Trackplan Software

há 7 anos

Thanks Josh. Much appreciated. Of course you can review the year's PPM work on the Trackplan Gantt style timeline report. For the reactive job calendar we will be introducing the ability to move jobs easily between months by flagging it as unscheduled and then dropping it into another month. Coming Soon!

Sherry
Operations Director, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Love the Product it's made my job easier over the years!

5,0 há 5 meses

Comentários: overall we have been happy with the product over the years we've used it.

Vantagens:

I like the ease of scheduling work orders and notifying my technicians.

Desvantagens:

Occasionally the instructed technician will not get the message.

Resposta do Trackplan Software

há 2 semanas

Thanks Sherry for the nice review. Mark

Alison
Facilities Manager, Reino Unido
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Trackplan Review

5,0 há 5 meses

Comentários: I've had a very good experience with Trackplan

Vantagens:

The Development team at Trackplan listened to our company needs working with our internal team to enable the correct set up and implementation of the system in a good time frame

Desvantagens:

All areas from initial demo through to go live date went well, no negative comments to add

Resposta do Trackplan Software

há 2 meses

Thanks very much for the review Alison. Mark (CEO)

Alan
Facilities Officer, Irlanda
Serviços de Facilities, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Trackplan

5,0 há 5 meses

Comentários: Overall experience is very good no issues

Vantagens:

Ease of use and accessibility easy to navigate

Desvantagens:

No minus areas with the system it works good for Kare

Resposta do Trackplan Software

há 5 meses

Thanks for the amazing review Alan :)

Simon
General Manager, Reino Unido
Esportes, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very easy to use platform which provides an facilities management system

5,0 há 6 anos

Comentários: Better communication across departments and tool to manange the maintenance department

Vantagens:

It allows good communication across a number of different departments, with email updates when job status changes

Desvantagens:

More training on new updates or features with demonstrations on how to maximize the use of the programme

Resposta do Trackplan Software

há 6 anos

Thanks for the feedback Simon. We now publish improvements and new features on our main website trackplanfm.com on "Recent Updates and Coming Soon" in the products menu, which complements our online help guide. Also always happy to give an online training / demo session to highlight areas of the software you could be using. Mark

JAMAL
MANAGER, Arábia Saudita
Imobiliárias, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Reliable product with lots of features

5,0 há 5 meses

Comentários: Our work has never been organized before using Trackplan. We are very happy with Trackplan.

Vantagens:

Stability, availability, continues updates

Desvantagens:

Financial reports are good but need more improvement

Resposta do Trackplan Software

há 5 meses

Hi Jamal, Thanks for your review. Glad to hear you like the product. We are always improving the products which includes building new reports. We can also build bespoke reports for you as well if needed. Please don't hesitate to get in touch with a member of the team if you wish to discuss further. Charlie Trackplan

David
Facilities and Safety Manager, Reino Unido
Usou o software para: 6 a 12 meses
Fonte da avaliação

A great product for professional facilities management, continually updated and excellent support

5,0 há 7 anos

Vantagens:

The programme site layout is easy to use, the programme has always been accessible - sits on the cloud and there are great links between the fields which generate relevant information. Good value for money

Desvantagens:

I find it difficult to find negatives that are worth mentioning. Although such programmes do not generally link directly with financial programme software / systems, perhaps this could be rectified in the future

Resposta do Trackplan Software

há 7 anos

Thanks David for the review. The finance / costing / budgeting side of Trackplan is pretty strong now. The one thing missing, as you say, is integrating costs into accounts systems such as Sage and Quickbooks. Its on the radar and roadmap!

Ben
Contracts and Procurement Director, Reino Unido
Imobiliárias, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very easy-to-work-with product and company and provided a tool that will greatly assist our business

5,0 há 7 anos

Comentários: Trackplan have listened and recorded my specific requirements. Then they established and deployed a comprehensive, centralised snagging system that I am using across a portfolio of construction schemes prior to sale. Now, therefore, I have auditable records (including photographs and location specific descriptors) with defined users that I can use to manage the contractor(s) and ensure that works are completed to the right quality and in accordance with the construction contract. A further benefit is that the same software also is capable of assisting me with handing over individual or multiple properties to discrete final users (property purchasers) with confidence and clarity about the actual condition and status of the property when it has transferred ownership.

Vantagens:

Quickly adapted their core software offering to meet our specific snagging needs as a property developer in the UK. Trackplan has been very responsive to requests for changing our user requirements and maintained scheduled dates for software upgrades that have always achieved my expectations.

wesley
engineer, Reino Unido
Fabricação de alimentos, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

track plan survey

5,0 há 5 meses

Comentários: i can do the basic's no problem easy to use

Vantagens:

i am fit to keep better records and check back on different pieces of equipment

Desvantagens:

i cant get the full benfit of it as i am new to it and would need trained on it i took over from one of our men who left ,he showed me the best he could at the time but i no i could do alot more with it if i new how

Resposta do Trackplan Software

há 5 meses

Hi Wesley, good to hear you like the product so far and can see the capabilities! Please can you give send me an email and I will have one of the team get in touch to see how we can support. [email protected]

Joseph
Project Manager, EUA
Construção, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Powerful, Flexible, Robust

5,0 há 5 anos

Vantagens:

This software is super adaptable to any business model! The forms are consistent throughout the interface and you're able to customize the workflows to a level unheard of in most property management software solutions. Customer support is superb and the developers keep improving and incorporating our input. Couldn't be more pleased!

Desvantagens:

The learning curve at the outset is a bit steep. This is mostly due to the extreme level of flexibility. Once we got our desired procedures and design dialed in - smooth sailing!

Ultan
Estates manager, Irlanda
Gestão da educação, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best system, getting better and better

5,0 há 8 anos

Comentários: We adopted Trackplan after our original tracking system ceased to be supported. Our original system was geared towards the IT sector rather than Estates Management. What we have now is a system very much tailored to our requirements, and is very integral for both planned and response maintenance. The support in setting it up has been top notch.

Vantagens:

Geared towards Estate management

Desvantagens:

not much