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Sobre Klient PSA

Client PSA, o software Salesforce Professional Services (PSA) nº 1 no AppExchange para SMBs, e estamos orgulhosos disso!

Saiba mais sobre o Klient PSA

Vantagens:

Não disponível

Desvantagens:

Não disponível

Notas do Klient PSA

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,7
Recursos
4,3
Relação qualidade/preço
4,7

Probabilidade de recomendação

9,1/10

O Klient PSA tem uma classificação geral de 4,6 em 5 estrelas com base em 16 avaliações de usuários no Capterra.

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Filtrar avaliações (16)

Eric
Eric
Directeur, Recherche de talents, Canadá
Usuário do LinkedIn Verificado
Recursos Humanos, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A great discovery

5,0 há 2 anos

Comentários: We optimised day to day processes with tasks automation so we can focus on priorities

Vantagens:

This PSA is so easy of use and powerful. It's definitely a great help conducting day to day business, manage projects and work load!

Desvantagens:

Project Gantt still needs some small bugs fix but almost fully functional

Cengiz Barkın
Game Developer, Bahamas
Jogos de computador, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A Comprehensive and Streamlined Project Management Tool

5,0 há 2 anos

Comentários: Overall, my experience with Klient PSA has been positive. It has allowed me to manage projects effectively and efficiently, and I would recommend it for larger teams. The features are robust, and the user interface is intuitive.

Vantagens:

Klient PSA is an incredibly powerful project management tool that allows teams to easily assign tasks and collaborate on projects. The user interface is intuitive and the features are robust, making it a great choice for all levels of project management.

Desvantagens:

While Klient PSA is a great tool for project management, it can be difficult to customize for very specific needs. Additionally, some of the features can be confusing to navigate and the pricing structure can be complicated.

James
CEO, EUA
Consultoria de gestão, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Benefits of Klient PSA

4,0 há 2 anos

Comentários: Overall, experience has been good. The support was a bit slow in the beginning however has improved over the last 18 months.

Vantagens:

Friendly team and helpful support. Overall system capabilities are good and has helped improve how we manage our services business. Provides good visibility for projects within our delivery teams.

Desvantagens:

Project management capabilities are not optimized as well as they could be. We have provided feedback for improvements to resource mgt. and time tracking. We would really like to see Smartsheet like collaboration capabilities in Klient.

Resposta do Klient

há 2 anos

Hi James, thanks for the review! With the merger of Drakya, we'll be able to accelerate our product development and our support services. Don't hesitate to reach out to Dominic if you want better visibility on our roadmap. Thanks, Fred

Tim
Partner, Reino Unido
Seguros, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great system and exciting plans ahead

5,0 há 2 anos

Comentários: Klient has quickly become a key tool in our business processes, and we are very pleased with the system. While there are undoubtedly improvements that could be made, the team have an ambitious road-map and are always willing to consider new ideas for enhancing functionality.

Vantagens:

Very flexible and highly configurable. It uses standard Salesforce structure, so we're able to tweak the out-of-the box functionality to suit our specific business needs. The team at Klient are friendly and helpful, and while there are some features we would like to see as standard, they are genuinely eager to find solutions for any non-standard use-cases we have.

Desvantagens:

The feature that we would value most is the ability to switch between hours and days as the unit of measurement on a project by project basis (currently everything works from hours as standard). We have a number of workarounds that allow us to deal with this, but it means we have deviated more than we would have liked from the core functionality of the system.

Marie
Billing Coordinator, Canadá
Publicidade e marketing, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Marie's review

4,0 há 2 anos

Comentários: It has streamlined and maintained an easier, more manageable method of project management, timesheet entry, reporting and invoicing for us.

Vantagens:

As the Billing Coordinator, the ease of using Klient to generate invoices is much more efficient, trackable, and simple to use.

Desvantagens:

We do not use the resource planner as much as we should; we have too many exceptions that cannot be managed just yet.

Resposta do Klient

há 2 anos

Hi Marie, thanks a lot for your review. Don't hesitate to reach out to Dominic if you need help with anything

Gina
Operations Coordinator, EUA
Captação de recursos, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Review

4,0 há 2 anos

Comentários: So far, working with [SENSITIVE CONTENT] has been wonderful, he is always there to answer any questions and provides tutorials on how he did something I asked of him, so that I could learn for future use. I also think Klient Support has been amazing and super transparent on what they can help with. Klient PSA so far has been great, it just has some minor issues, like page loading under My Work, Gantt Chart tasks, and some reporting issues I mentioned above.

Vantagens:

I liked how seamless look wise it blended into Salesforce and the features we currently used before implementation.

Desvantagens:

I feel as though I don't have a grasp on easy reporting for our teams purposes based on the time tracking, profitability, team availability, and utilization data.

Resposta do Klient

há 2 anos

Hi Gina, thanks for the review. We'll add to our video's priorities to create good training on reporting. Until then, don't hesitate to reach out to Dominic if you need help with reporting. Thanks, Fred

Danish
CEO, Paquistão
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Powerful and ease to use Klient PSA

5,0 há 2 anos

Comentários: Easy to use and everyone can easily understand this application. A+ for this application

Vantagens:

PSA is a powerful product. Time saving. great costumer service. Excellent

Desvantagens:

They need to fixed some small bugs . All done from my site.

Vinay
Associate Director, EUA
Serviços e tecnologia da informação, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Best and most complete PSA available in the market

5,0 há 6 anos

Comentários: Krow team is really responsive and quick to resolve your query, they are the small team but very committed to making sure implementation is successful.
Krow supports an exhaustive list of functionality and has the comparatively small release cycle unlike other PSA like financial force and kimble.

Vantagens:

Complete PSA package : 1. Good UI 2. Supports Lightning 3. Developed ground up 4. the most economical PSA available in the market 5. KROW is on Salesforce Platform

Desvantagens:

1. Relatively new in the market 2. Small team 3. Lack of inbuilt connectors supported out of the box

Resposta do Klient

há 2 anos

Thanks Vinay for the review! We've been on Salesforce AppExchange for 7 years now. Our team just reached 30 employees and we keep growing. Keep participating in Klient community. Thanks again!

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Powerful project management on the Salesforce platform

4,0 há 2 anos

Comentários: Project management, resource planning, budget tracking.

Vantagens:

Integration with Salesforce, Data model, ease of use, breadth of features.

Desvantagens:

UI can be slow, particularly for inline editing features, which can be a drag on ease of use.

Avaliador Verificado
Usuário do LinkedIn Verificado
Educação superior, 5.001–10.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very helpful tool, easy integration with the business

5,0 há 2 anos

Vantagens:

Easy integration with the rest of the business softwares used. Intuitive GUI design facilitating new users' training process. Highly customizable so as to fit the software in your own business' needs.

Desvantagens:

There are some small bugs at Gantt chart generation. Overall, there are plenty of features that could be inserted and become standard without the need of creation through customization.

Adam
Director of Service Delivery, EUA
Telecomunicações, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Klient after 1 year

4,0 há 2 anos

Comentários: Our experience has been very good. Our integration partner [SENSITIVE CONTENT] has been amazing at implementing and supporting us while rolling out this software to my team.

Vantagens:

I really like how easy it is to customize tasks as our products and processes change. I also like how we can easily report on project status and projects assigned to specific staff members.

Desvantagens:

I wish it had a better centralized notes section that could be used to document communication both internal and external.

James
Professional Services director, Reino Unido
Telecomunicações, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Klient PSA - a new user perspective

4,0 há 2 anos

Comentários: Very good - great integration team and training.

Vantagens:

Easy to use and cloud based, does what I need it to do really.

Desvantagens:

Gantt chart is a little clunky using it via a browser, could do with a thick client interface IMHO.

Brayan
Analista de sistemas, Colômbia
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Klient PSA para que seguir buscado esta herramienta lo tiene todo.

5,0 há 2 anos

Vantagens:

Es una herramienta muy intuitiva, dinámica y fácil de incorporar para las empresas, sin importar el tipo de labor que se gestione, este aplicativo te ayudara a concretar tus metas.

Desvantagens:

Teniendo en cuenta su facilidad de implementación, tiene que ser implementado de una forma minuciosa porque puede presentar errores espontáneos.

Karl
Solution Architect, EUA
Engenharia mecânica ou industrial, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Klient PSA Review

5,0 há 2 anos

Comentários: From pricing interactions, installation and the kick-off the individuals involved knew this product in and out. Klient University was well thought out and detailed. The inclusion of bringing in other staff memebers to the training to demonstrate what was learned in 8 hours was a great process. Team was well versed and fit our schedule and timeline.

Vantagens:

The dynamic views. Workspace, resource planner and task managment.

Desvantagens:

At this point we are too new to pick on any particular area. At first glance it is complex, but that will become easier.

Resposta do Klient

há 2 anos

Hi Karl, thanks for the review. We are working hard to build a video library to help you master our platform. We'll keep you updated. Thanks, Fred

Alexandros
Civil Engineer, Grécia
Engenharia civil, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Streamline Your Professional Services with Klient PSA

5,0 há 2 anos

Vantagens:

1)Improved project management: Klient PSA offers a range of project management features, such as resource planning, time tracking, and project reporting, which can help teams stay organized and on track.2)Enhanced customer relationship management: Klient PSA includes customer relationship management (CRM) features that can help teams manage and track customer interactions, including sales, support, and billing.

Desvantagens:

Cost: Depending on the features and level of support needed, Klient PSA may be a more expensive option compared to other PSA software.

Olivier
HR Consultant, Canadá
Emprego e contratação, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Klient is such a game changer

5,0 há 2 anos

Comentários: Awesome, 100% recommend.

Vantagens:

Task management is such a game changer, it's easy to create projects and the learning curve is reasonable.

Desvantagens:

Nothing in particular, loading times could be faster but definately not a dealbreaker.