---
description: Tudo sobre Phone.com: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Phone.com - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com)

# Phone.com

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> Solução de telefonia com transcrição de correio de voz, marcação de voz, programação, clique para ligar e muito mais.
> 
> Conclusão: 71 usuários atribuíram a nota **3.6/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Phone.com?

Pequenas empresas com vários funcionários sob o mesmo teto ou em vários locais.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **3.6/5** | 71 Avaliações |
| Praticidade | 3.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 3.5/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 3.5/5 | Com base em avaliações gerais |
| Recursos | 3.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 60% | (6/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Phone.com
- **Localização**: Newark, EUA
- **Fundada**: 2007

## Contexto comercial

- **Preço inicial**: US$ 18,00
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Canadá, Estados Unidos

## Recursos

- Acesso para Celular
- Agendamento de ligações
- Automated Attendant
- Bate-papo em tempo real
- Bate-papo privado
- Chat com vídeo
- Compartilhamento de arquivos
- Compartilhamento de tela
- Controles de host
- Entroncamento SIP
- Ferramentas de colaboração
- Filtro de chamadas
- Gerenciamento de reuniões
- Gestão de call centers
- Gravação
- Gravação de chamadas
- IVR
- Levantar a mão de modo eletrônico
- Mensagens por voz
- Monitoração de chamadas
- PBX
- Relatórios e análise de dados
- Roteamento de chamadas
- Softphone
- Streaming de apresentações
- Transcrição automática
- Transferência de chamadas
- Videoconferência
- VoIP
- Áudio e vídeo bidirecionais

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software)

## Categorias relacionadas

- [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software)
- [Sistemas VoIP](https://www.capterra.com.br/directory/30940/voip/software)
- [Software para Conferências de Áudio](https://www.capterra.com.br/directory/32919/audio-conferencing/software)
- [Software de Webconferência](https://www.capterra.com.br/directory/30075/web-conferencing/software)
- [Sistemas de Telefonia Empresarial](https://www.capterra.com.br/directory/31101/business-phone-systems/software)

## Alternativas

1. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews)
2. [3CX](https://www.capterra.com.br/software/158704/3cx) — 4.4/5 (465 reviews)
3. [RingEX](https://www.capterra.com.br/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)
4. [Ooma Office](https://www.capterra.com.br/software/174109/ooma-office) — 4.4/5 (248 reviews)
5. [GoTo Connect](https://www.capterra.com.br/software/163604/goto-connect) — 4.5/5 (668 reviews)

## Avaliações

### "Phone.com is the best VOIP Office phone service" — 5.0/5

> **Rick** | *13 de junho de 2022* | Construção | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.
> 
> **Desvantagens**: Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.
> 
> Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends.

-----

### "Look professional like a big organization" — 5.0/5

> **Chassity** | *17 de fevereiro de 2023* | Serviços ao consumidor | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.
> 
> **Desvantagens**: I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.
> 
> My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.

-----

### "Great when it works" — 3.0/5

> **Becky** | *22 de novembro de 2024* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: The features you get for the price are awesome.  I love that we can call, text, fax and video chat from the same platform.  It really streamlines communication with our clients.  The customer service is also really great.  Acutally get a real human, and they can almost always help solve your problem (except when their system is down).
> 
> **Desvantagens**: The system is super glitchy.  I don't think I have ever had a video chat that did not have some issues.  October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings.  It has completely disrupted our business and reflects poorly.  We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.
> 
> Awesome when it works, but super glitchy and lately has been failing completely.

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### "Dialing for Dollars is EASY\!" — 5.0/5

> **David** | *30 de janeiro de 2026* | Organização cívica e social | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Everything about Phone.com is terrific\! From initial setup to ongoing support, pricing, and ease of use.
> 
> **Desvantagens**: The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen.
> 
> I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon.

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### "Sound Big For Little Money" — 5.0/5

> **JACK** | *10 de agosto de 2019* | Publicidade e marketing | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
> 
> **Desvantagens**: It currently does not have a google chrome extention.
> 
> I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me

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## Links

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