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Avaliações do MSP Manager

Sobre MSP Manager

O MSP Manager é um software de help desk e faturamento baseado na internet para ajudar você a executar seus negócios de serviços de TI com a máxima eficiência.

Saiba mais sobre o MSP Manager

Vantagens:

The layout of this product is very easy to use. Helps you to easily see information that is needed.

Desvantagens:

I have used this on a limited scale, so I do not have much to offer for dislikes.

Notas do MSP Manager

Pontuação média

Praticidade
3,7
Atendimento ao cliente
3,8
Recursos
4,0
Relação qualidade/preço
4,0

Probabilidade de recomendação

7,1/10

O MSP Manager tem uma classificação geral de 4,2 em 5 estrelas com base em 12 avaliações de usuários no Capterra.

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Filtrar avaliações (12)

Jaco
Jaco
Systems Engineer, África do Sul
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: GetApp

Bring me your issues!

5,0 há 3 anos

Comentários: Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Vantagens:

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Desvantagens:

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Hugh
Infrastructure Technician, Reino Unido
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

MSP Manager Revuew

4,0 há 2 anos

Comentários: MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

Vantagens:

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

Desvantagens:

Occasionally there are bugs with completing tickets that have been unresolved for a long time.

Chris
Chris
IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good if you can't get better

1,0 há 5 anos

Comentários: So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Vantagens:

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Desvantagens:

Difficult to use. Slow response. Bad UI. Every step requires a save.

Chris
Chris
Security Analyst, EUA
Usuário do LinkedIn Verificado
Segurança de rede e informática
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great help desk solution for small business.

4,0 há 6 anos

Comentários: A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Vantagens:

The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Desvantagens:

New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Jaden
IT Specialist, EUA
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Limited use, but no issues with it

5,0 há 2 anos

Vantagens:

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Desvantagens:

I have used this on a limited scale, so I do not have much to offer for dislikes.

Avaliador Verificado
Usuário do LinkedIn Verificado
Usou o software para: 6 a 12 meses
Fonte da avaliação

Simple and clean interface, easy to use.

4,0 há 6 anos

Vantagens:

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Desvantagens:

Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Angel
Delivery Manager, Argentina
, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excellent solution for MSP

4,0 há 6 anos

Vantagens:

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Desvantagens:

The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

It work !

5,0 ano passado

Vantagens:

Can manage a lot of devices and permit automation

Desvantagens:

Sometime loading can be long but its working at the end

Robert
Support Technician, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Work in progress

4,0 há 6 anos

Comentários: Still in Beta, but so far so good.

Vantagens:

We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Desvantagens:

Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Vania
Vania
Technical Project Manager/ Senior IT Systems Engineer, EUA
Usuário do LinkedIn Verificado
Segurança de rede e informática, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

On par with other SolarWinds products

4,0 há 5 anos

Vantagens:

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Desvantagens:

Hard to setup; I wish there was an easier way to setup clients in the system.

Skye
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Não especificado
Fonte da avaliação
Fonte: GetApp
5,0 há 5 anos
Steven
Usuário do LinkedIn Verificado
Usou o software para: Não especificado
Fonte da avaliação
Fonte: GetApp
5,0 há 6 anos