Avaliações do BigChange

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

Comentários: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Vantagens:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Desvantagens:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Bigchange Review TDS

Comentários: For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.

Vantagens:

- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing

Desvantagens:

- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky.

Testing Bigchange

Comentários: Great forward thinking company , young and full of energy , helpful teams and sales men .
Bigchange for us was lacking power , lacking back office management tools , has poor reporting.
Generally its good upto the engineer completing the work after that its low powered compared to most other software we have tried, in an ideal world we would use the bigchange scheduling front end and our current system for everything else. It's a shame as we have tried numerous other systems and was hoping Bigchange would be better then it is especially as is costs 5x more .

Vantagens:

As a medium size company looking to change to a cloud based system we have tried bigchange extensively and found the following , positives 1. the scheduling of works is great , easy and well thought out 2. job cards with thumbs up or down is a good concept 3. road crew ( tech help) are quick to answer the phone and help where they can .

Desvantagens:

Negatives 1. Compared to our current system the back office Reporting is very underpowered . 2. Job cards have to have a Job type assigned to them this means in our case 600 job type! which became unusable. 3. If you do not set up everything exactly as you need it at the beginning of using Bigchange if is incredibly tedious to change things later on. 4. Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off . 5. Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor. 6. If you deal with NHF Sor codes then your in trouble as Bigchange cannot , does not have a way to easily use these , there are workarounds but you will not end up with a usable system for office and engineers , even worse if like us you have 3 / 4 different versions to pull codes from . 7. The scheduling is good but it gets very unclear very quickly when you have more then 100 jobs a day to plan and manage , in the end we reverted to our whiteboards for clarity ! this is not just a bigchange issue all other systems we have tried are

The centre of our business

Comentários: Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.

Vantagens:

It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.

Desvantagens:

The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.

Game changing software

Comentários: Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Vantagens:

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Desvantagens:

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

Big Change - our vital office tool

Comentários: Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents

Vantagens:

Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.

Desvantagens:

I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.

BigChange has transformed our business

Comentários: Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come.

Vantagens:

The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps.

Desvantagens:

Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas.

Big Change Revolutionised My Business

Comentários: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Vantagens:

The facility to invoice live and make cash flow through the business improve.

Desvantagens:

The schedule does not have dynamic scheduling

BigChange User Experience

Comentários: Excellent product and the customer support is world class

Vantagens:

Has helped reduce alot of pressure points

Desvantagens:

Not all the reports appear to tabulate correctly

A Year with big Change

Comentários: Positive, its not perfect but it is the best I have seen

Vantagens:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Desvantagens:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Big Change but NOT a BIG IMPROVEMENT

Comentários: Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned

Vantagens:

nothing that most other software can deliver

Desvantagens:

Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake

Initial Review

Comentários: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Vantagens:

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Desvantagens:

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Kev's Review of Big Change

Comentários: A real partnership with a company that listens API links progressing well

Vantagens:

1. Nice bunch of people to deal with2. Reliability and wants to help

Desvantagens:

SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based

From ''No Change'' to ''BigChange''

Vantagens:

We were increasingly worried, as the company was growing, jobs were increasing. By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule. And now this is a True story called Big Change today The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce How our daily routine for all of us has changed. Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically. Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time. My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Desvantagens:

Big CHANGE Desk This is Handys Today ∙ Environmental Friendly (no paper use) ∙ saving cost of Paper, printer and toner expenses ∙ 2 extra jobs completed per day technician ∙ Automatic Time-Sheet ∙ 24 hours of Admin saved per week ∙ 15 % Fuel saved per month ∙ 1 hour per day traveling time saved per technician ∙ No Incomplete jobs ∙ The customer received clear information of work carried out instantly

Work made easier.

Comentários: This software lends itself to so many different types of businesses, simply because the the customer services crew are so knowledgeable. They are helpful and always listen carefully to you. I can not fault them.

Vantagens:

Being able to create a customer record and all the information at your finger tips. Jobs, bookings, equipment, documents, notes and the ability to FLAG items that need a follow up. Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. There are so many helpful options available.

Desvantagens:

It has so many options, alerts, flags, notes, noteflags and reporting facilities it takes a while to try them all. This is a blessing and a curse. Once a working process is in place it is definitely a blessing.

Great System, but a Little Glitchy at Times

Comentários: The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.

Vantagens:

This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.

Desvantagens:

There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.

Arrow Review 03/04/2023

Comentários: Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?

Vantagens:

It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.

Desvantagens:

So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.

Gaswise Services Limited

Comentários: From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.

Vantagens:

Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.

Desvantagens:

The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.

Avoid, save your money and find an alternative software

Comentários: AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!

Vantagens:

There is nothing positive to say about this Software

Desvantagens:

Overpriced5 year contract too longVery little supportPoor software

My Big Change Experience

Comentários: I personally love the software and can see the future potential to save hundreds of manual hours within the team in the long term moving forward. The customer support is second to none in terms of being able to contact 24/7 to resolve any issues you may have.

Vantagens:

The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.

Desvantagens:

The lack of integration from Big Change to implement in to our business and transition from the old software we were using. We were unaware of the huge transition changes we had to implement to get the system working the way we would like. It also does have limitations that we would like to have access to, and be able to make alterations if we needed to. You also need to have advanced knowledge of word and Excel to be able to fully understand the software fully. I do have expert knowledge in both word and excel therefore 85% of the issues have been resolved, but the rest of the staff dont and there is the problem.

Air Control Southern Ltd feedback

Comentários: Overall easy, fast and clear. Helps grow our business, and also make our business stand out form the crowd.

Vantagens:

everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change.

Desvantagens:

I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to [sensitive content hidden] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again.

Great CRM software

Vantagens:

The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.

Desvantagens:

The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.

Big Change - Operational Dream

Comentários: We can see at a glance the progress of all jobs and the location of engineers should emergency jobs come in so we can see is the closest available team

Vantagens:

The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated.

Desvantagens:

I would like the calendar to be more accessible to add rotas etc more easily but this could just be something that I haven't managed to access properly yet.

The Go To for all your resource and fleet management.

Comentários: Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.

Vantagens:

- Intuitive UI- Great Support- Live Tracking- Customisation

Desvantagens:

- If you have multiple systems you cannot use them both with the same e-mail easily.

The Office you can take with you anytime, anywhere.

Comentários: we have lowered admin time/paper trail overall through simplifying our process thanks to big change having it all in one place. we were using 4 or 5 different software programme's prior to big change.

Vantagens:

As a company we work nationwide which means at times being away from our computers. which is an operations nightmare in terms of planning. but with big change you can access everything you need where ever, when ever. it is also so easy to use, minimal training in house training and we have web users and resources carrying out works daily on their big change log ins.

Desvantagens:

implementation stage, but you have to start somewhere ad the more information you put in at that stage the better as everything falls into place.