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Avaliações do Upper Hand

Sobre Upper Hand

O software Upper Hand automatiza e agiliza os fluxos de trabalho de recepção e back office para empresas de esportes e fitness.

Saiba mais sobre o Upper Hand

Vantagens:

Price is really inviting compared others out there.

Desvantagens:

A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule.

Notas do Upper Hand

Pontuação média

Praticidade
3,9
Atendimento ao cliente
4,3
Recursos
3,8
Relação qualidade/preço
4,0

Probabilidade de recomendação

7,4/ 10

O Upper Hand tem uma classificação geral de 4,1 em 5 estrelas com base em 111 avaliações de usuários no Capterra.

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Filtrar avaliações (111)

Kayla
Kayla
Goalkeeper Coach, EUA
Usuário do LinkedIn Verificado
Educação superior, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

I've had great experience from walk-through demo conference calls, to phone calls and more.

5,0 há 7 anos

Vantagens:

I like that company really cares about you and the business that you are running. They want to see you succeed. They are professional, relate-able, and are willing to help you any way that they can. The software is easy to implement for the administrator as well as for clients. Upper Hand provides an easy to use, mobile friendly system to take your business to the next level.

Resposta do Upper Hand

há 7 anos

Thank you for the review, Kayla!

Liz
CEO, EUA
Esportes, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Easy for customers, but lacks some bells and whistles

4,0 há 4 anos

Comentários: Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Vantagens:

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Desvantagens:

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Resposta do Upper Hand

há 4 anos

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Alex
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

A good looking product that still has some development needed

3,0 há 3 anos

Comentários: The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.

Vantagens:

It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.

Desvantagens:

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Resposta do Upper Hand

há 3 anos

Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK

Peter
General Manager, EUA
Esportes, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Love this software.

5,0 há 3 anos

Comentários: The set up was process was well executed. The customer service was fantastic after the set up.

Vantagens:

The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them.

Desvantagens:

Signing up a new client could be a little easier

Resposta do Upper Hand

há 2 anos

Hi Peter, Thank you so much for taking the time to leave a review! We are thrilled to hear that your switch from Mindbody has been a good one, and that you've had such a positive experience with our team as you've been onboarded onto the software. We're looking forward to watching your business grow! We also appreciate your feedback on how we can continue to improve our platform to give you and your clients a better experience. We have taken your feedback to our product team! Thank you again for the kind words, and hope you have a great day! CK

Jiselle
Executive Director, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

So convenient!

5,0 há 5 anos

Comentários: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Vantagens:

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Desvantagens:

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Resposta do Upper Hand

há 5 anos

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

CHRIS
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Support, Developing Product

4,0 há 5 anos

Comentários: We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Vantagens:

We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Desvantagens:

Reporting needs to be stronger and more actionable.

Resposta do Upper Hand

há 4 anos

Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!

Donny
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Thanks UH

4,0 há 5 anos

Comentários: Excellent, super easy to easy and intuitive..great people at UH

Vantagens:

Ease of use, great customer service, easy for customers and super Intuitive.

Desvantagens:

Functionality could be boosted for our industry, a few work around a here and there.

Resposta do Upper Hand

há 5 anos

Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!

Kevin
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

UH Implementation

5,0 há 4 anos

Comentários: Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

Vantagens:

The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Desvantagens:

Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

Resposta do Upper Hand

há 4 anos

Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day!

Jennifer
Director of Marketing, EUA
Esportes, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Upper Hand review

4,0 há 3 anos

Comentários: So far its been a good tool for us that is much less expensive than what our company was previously utilizing.

Vantagens:

Ease of use and ability to schedule events quickly.

Desvantagens:

Not able to move credits around very easily

Resposta do Upper Hand

há 3 anos

Hi Jennifer, We appreciate you taking the time to write a review, and are glad to hear that you find it easy to use and quickly schedule your events. However, we're sorry to hear that you've experienced some challenges with managing client credits. Thank you again for providing feedback, and hope you enjoy your day! CK

Shanel
Director, EUA
Esportes, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Upper Hand for facility owners

4,0 há 5 anos

Comentários: The pricing is steep in comparison to the features.

Vantagens:

I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.

Desvantagens:

The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.

Resposta do Upper Hand

há 4 anos

Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day!

Brett
Ceo, EUA
Esportes
Usou o software para: 6 a 12 meses
Fonte da avaliação

Frustrating

2,0 há 8 anos

Vantagens:

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Desvantagens:

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Resposta do Upper Hand

há 7 anos

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Myles
General Manager, EUA
Formação profissional e coaching, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Feedback

4,0 há 5 anos

Comentários: UpperHand support has been outstanding. We are new to the system, but any questions we have had are quickly and easily answered by the support system here. I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

Vantagens:

I like that the software allows for us to schedule and book lessons, rentals, and more with ease. It is nice that the calendar view helps us see and access sessions directly from that same view.

Desvantagens:

It is frustrating with the payment set up. It is difficult that the way a session is booked also completely dictates how payment is done. For example, if someone wants to schedule say 8 weeks of lessons. If we book it one by one, as 8 individual sessions, payment is set up as 8 individual payments. So they come in and say, "Oh I'm paying for all of this at once". We then have to physically go in to each event and pay those out individually. That is annoying and time consuming, but that is the less cumbersome of the outcomes. In the other way, lets say we book someone for 8 sessions and set it up as 8 sessions in the system. Then the client comes in and says "I'd like to just pay for tonight". We can't even do that. We would have to delete the entire event and re book it as individual sessions because the payment would be set up where it wants the entire session paid for all at once. It would be awesome if we could just pay for what they want and the event would mark it as such. Something where we click what is being paid for and the system holds the balance or lets us know what is still unpaid or needs to be paid would help a lot.

Resposta do Upper Hand

há 5 anos

Hi Myles, Thanks for taking the time to write this review! In addition to your positive experience with support, we are happy to hear that Upper Hand has allowed you to book lessons and rentals with ease, and that you've had a great experience with the calendar! We also appreciate your feedback on the various use cases regarding client payment. This is something our team is actively working on, in addition to a few other exciting payment-related enhancements. If you have more feedback, please let your point of contact know and they'll be happy to schedule a time and provide an update on the timeline of these features. Thanks again for the review! Have a great day.

Mason
Soccer coach, EUA
Esportes, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Growing company

5,0 há 3 anos

Comentários: Quite good. I think the workflow will improve but you can do almost anything and it is vital to our small business

Vantagens:

For private trainings, the amount of options for events are numerous. Parents can usually book easily

Desvantagens:

Marking availability is not always easy. And changing the trainer or time of a session isn't done in the same window.

Resposta do Upper Hand

há 2 anos

Hi Mason, Thank you so much for taking the time to leave a review of our software! We're so glad to hear that this switch has been impactful for your growing business. We look forward to watching your business continue to grow! We've also passed along your feedback on how we can continue to improve our platform. We appreciate you sharing this feedback with us! Thank you again, and hope you have a great day! CK

Jason
Asst GM, EUA
Esportes, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

DBAT Chattanooga

2,0 há 5 anos

Comentários: My overall experience has been the most frustrating thing I have ever encountered in the business world because of lack of training. You sent a person to train us who was here 4 days and did not even know about the DBAT hub with the tutorials and articles. I asked every day, is there not any written material or hand outs we can print off that explains this training and the answer was no! We were honestly trained on about 2% of the system and that was suspect as we have since found the way we were trained to put members in was incorrect and have had to redo all that were put in. We found the hub upper hand training tutorial by chance after the trainer was gone and have basically had to train ourselves on how to use the entire system and it has been extremely frustrating! There is not enough support staff to serve us as a user. When we have issues it is difficult to get a response from upperhand the same day and no phone support offered is awful as not everything can be handled by email 2-3 days later!

Vantagens:

The features that are available for all the services we provide.

Desvantagens:

- Almost zero training for me and our staff. - Minimal phone support when have issues from lack of training - the calendar schedule events and the pos system does not talk to each other when paid from pos it doesn’t update calendar and shows unpaid even though was paid. - if have to manually discount an event it still shows unpaid in calendar.

Resposta do Upper Hand

há 5 anos

Jason, First off, thanks for sharing your feedback. We're really sorry that the initial training didn't meet your expectations - clearly, we fell short, and we apologize. We are working hard to right the ship with your frustrations, and hope that having our staff on site at your facility over the next two days will help gain back the trust of you and your staff. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Thanks again for your feedback.

Matthew
Owner, EUA
Esportes, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Good enough not to devote more time to finding another product.

4,0 há 3 anos

Comentários: Ease for parents to register for our camps and programs improved for our business. We still use software for private training business since it’s not as user friendly for upper hand. Would love an all inclusive option.

Vantagens:

Mobile access for on the go checking of registration lists.

Desvantagens:

Doesn’t offer a good private training booking experience.

Resposta do Upper Hand

há 3 anos

Hi Matthew, Thank you for taking the time to write a review. We're glad to know that our mobile app has been helpful, and that your parents find it easy to register for your camps and programs! However, we're sorry to hear that you find our private training booking experience difficult to use. Your account manager will be in touch to hear more about your challenges with that experience. Have a nice day! CK

Christopher
Owner, EUA
Esportes, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Value

5,0 há 5 anos

Comentários: We have been a user since the beginning of when Upper Hand created their software. I have been able to grow my personal business along with the growth of Upper Hand. They have always listened to user ideas and have implemented many of our suggestions. They've been a great fit for our company.

Vantagens:

Pretty easy to use. Reporting. Ease to duplicate events. Great customer service

Desvantagens:

Edit-ability of pricing and what is shown when a buyer gets a marketing email. Offer a check box system at check out.

Resposta do Upper Hand

há 5 anos

Hi Chris, Thanks for the kind words! We're thrilled to hear that Upper Hand has been apart of your growth at STFA over the years - it's been great growing with you! Thanks for all of your feedback over the years and helping us continually improve. Thanks again for taking the time to write up this review!

Robert
Executive Director, EUA
Esportes, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Utah Youth Tennis

5,0 há 4 anos

Comentários: For the most part, it's been very good.

Vantagens:

It's very easy to use. I enjoy the reliability and support.

Desvantagens:

I wish it had a little more flexibility in the functionality so that I could tailor it to the specific needs of my organization.

Resposta do Upper Hand

há 4 anos

Hi Robert, Thank you so much for taking the time to write a review. We are thrilled to hear you find our software easy to use and have had a positive experience with our support team! We also appreciate your feedback on how we can continue to improve flexibility and functionality for your specific use case(s). I have passed this along to our team to continue the discussion on how we can tailor our software to fit your needs. Thank you again, and have a great day!

Matt
Owner, EUA
Esportes, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Matt’s review

5,0 há 3 anos

Comentários: Excellent

Vantagens:

The ease of use in scheduling, payments, setting up memberships

Desvantagens:

There are some features I wish could be different but overall it’s great

Resposta do Upper Hand

há 3 anos

Hi Matt, Thank you so much for taking the time to write a review! We're thrilled to hear that you have found our software easy to use! We also welcome any feedback you would have to help us continue to improve the platform for your business. Thank you again for the review, and hope you have a great day! CK

Tim
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Not there yet!

2,0 há 5 anos

Comentários: Was told features I requested numerous times were coming soon but never came. We purchased a website through them and was told we owned the site until we went to cancel service. We were definitely mislead by the salesman or company.

Vantagens:

Site was easy to use for the most part.

Desvantagens:

Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand. Made me and my business look bad.

Resposta do Upper Hand

há 4 anos

Hi Tim, Thank you for your candid feedback. We are sorry to hear that we did not live up to your expectations, and we are sorry to see you go. Again, we appreciate your honest feedback on how we can continue to improve our product.

Nicole
Operations manager, EUA
Esportes, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Needs a few updated features but overall I am liking it

4,0 há 3 anos

Vantagens:

I enjoy the Memberships option and payment plans

Desvantagens:

The fact that clients can’t use their credits for all of their participants. Each participant needs to purchase packages and they can’t be shared for all the kids in the family

Resposta do Upper Hand

há 2 anos

Hi Nicole, Thank you so much for taking the time to write a review! We're glad to hear that our membership and payment plan options have been helpful for your business. We also appreciate your feedback on how we can continue to improve our product for your use case. Thank you again for the review, and hope you have a great day! CK

James
CEO, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Sogility UH

4,0 há 5 anos

Comentários: I’m happy with the willingness to take constructive feedback.

Vantagens:

The features that I like most are the ability to create needed events & the new features to switch users or trainers.

Desvantagens:

Scheduling view for the clients. Ability to obtain needed data.

Resposta do Upper Hand

há 4 anos

Hi James, Thank you so much for your review! We are thrilled to hear that some of our newer features have been helpful for you and your business! We also appreciate your feedback on how we can continue to improve our product. Thank you again and have a great day!

Arianna
Basketball Trainer, EUA
Esportes, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Upper Hand Review

4,0 há 3 anos

Vantagens:

It is pretty easy to use. I was going to use zen planner but ended up backing out due to it being so hard to learn. Upper Hand has been great when it comes to learning the system and running with it.

Desvantagens:

There isn’t a calendar that list all the available times for the month for clients to choose from. I’ve had some clients suggest adding a calendar that lays out the month and the available times.

Resposta do Upper Hand

há 3 anos

Hi Arianna, Thank you so much for taking the time to write a review! We're so glad to hear that Upper Hand has been easy to implement and use for your business! We also greatly appreciate your feedback on how we can continue to improve our product. So, we have taken your feedback to our product team. Thank you again, and hope you have a great day! CK

Justin
Operation Manager, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Software Review

4,0 há 5 anos

Vantagens:

The ease of use for both the customer and employee perspective.

Desvantagens:

The flexibility from the schedule page. A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule.

Resposta do Upper Hand

há 4 anos

Hi Justin, Thank you so much for your review. We are thrilled to hear that you find our software easy to use, and we appreciate your feedback on how we can continue to improve! Have a great day!

Vince
Owner, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Should be easier way

3,0 há 4 anos

Vantagens:

Clients can join easily off my app on phone.

Desvantagens:

Should be and easier way to cancel or contact customers off the calendar.

Resposta do Upper Hand

há 4 anos

Hi Vince, Thank you so much for your feedback. We are glad that your clients find the app easy to use! However we are sorry to hear the functionality could be improved for your business. I have passed along your feedback to our team with hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day!

Ahmed
CEO, EUA
Esportes, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Customer Friendly

5,0 há 5 anos

Comentários: I am really able to streamline my activity and track my clients.

Vantagens:

It was very Easy to use. Within minutes I felt comfortable.

Desvantagens:

There was really Nothing to dislike. I like the product completely.

Resposta do Upper Hand

há 5 anos

Hi Ahmed, Thanks for taking the time to write a review of Upper Hand. We are thrilled to Upper Hand is working well for you and that you find it easy to use - our main goal! Have a great day and thank you again!