---
description: Tudo sobre FixMe.IT: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: FixMe.IT - Preço, avaliações e classificação - Capterra Brasil 2026
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# FixMe.IT

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> A solução de acesso remoto projetada para fornecer suporte instantâneo e autônomo a clientes localizados em qualquer lugar do mundo.
> 
> Conclusão: 389 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o FixMe.IT?

Profissionais de TI de empresas de todos os tamanhos e em várias indústrias.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 389 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais |
| Recursos | 4.5/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Techinline
- **Localização**: Toronto Ontario, Canadá
- **Fundada**: 2007

## Contexto comercial

- **Preço inicial**: US$ 39,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local)
- **Idiomas**: inglês
- **Países disponíveis**: Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Bahamas, Barbados, Barein, Belize, Benin, Bermudas, Bielorrússia, Bolívia, Botsuana e mais 130

## Recursos

- Acesso a múltiplos monitores
- Acesso sem supervisão
- Bate-papo ao vivo
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Compartilhamento de arquivos
- Compartilhamento de tela
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de colaboração
- Gravação de sessão
- Gravação de tela
- Relatórios e análise de dados
- Relatórios e estatística
- Resolução de problemas
- Suporte remoto
- Transferência de arquivos

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software)

## Categorias relacionadas

- [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software)
- [Software para Trabalho Remoto](https://www.capterra.com.br/directory/31855/remote-work/software)
- [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Desktop Remoto](https://www.capterra.com.br/directory/31955/remote-desktop/software)

## Alternativas

1. [Zoho Assist](https://www.capterra.com.br/software/181775/zoho-assist) — 4.7/5 (1387 reviews)
2. [TeamViewer ONE](https://www.capterra.com.br/software/122252/teamviewer) — 4.6/5 (11623 reviews)
3. [AnyDesk](https://www.capterra.com.br/software/149595/anydesk) — 4.6/5 (1784 reviews)
4. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24071 reviews)
5. [Supremo Remote Desktop](https://www.capterra.com.br/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Avaliações

### "Remote assistance FixMe.IT" — 4.0/5

> **Emilio** | *4 de maio de 2023* | Engenharia mecânica ou industrial | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: this one is a very  reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin
> 
> **Desvantagens**: Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools
> 
> Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that

-----

### "Impeccable Service" — 5.0/5

> **Patrick** | *22 de outubro de 2025* | Rede de computadores | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call\!
> 
> **Desvantagens**: Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of  customer service dicipline there are few who can match or even come close to this standard.
> 
> During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue.

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### "It's hard to knock the product as it is but it's just ok" — 3.0/5

> **Thomas** | *2 de novembro de 2017* | Rede de computadores | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company
> 
> **Desvantagens**: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason  and you can't cut copy paste really\!\!\! 

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.
> 
> I am generally able to connect to my customers computers to assist with issues and install software

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### "Seamless and "bullet-proof" remote control solution" — 5.0/5

> **Ray** | *5 de agosto de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: FixMe.IT is intuitive and very simple to use for both the the consultant and the client.  Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code.  Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user.  In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user.
> 
> **Desvantagens**: From time to time I need to support Mac machines and FixMe.IT only supports Windows devices.
> 
> In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer.  I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT .

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### "Fortunately, we came across FixMe" — 5.0/5

> **Felix** | *15 de agosto de 2024* | Filmes e vídeos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: - It is easy to use
- It is fast
- It is reliable
- It seems to be safe
> 
> **Desvantagens**: - The functionality
- The price plan
- That it leaves nothing to be desired
> 
> Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do.

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