--- description: Tudo sobre CTM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.com.br/software/152004/call-tracking-software Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/152004/call-tracking-software?page=2) > Capture a jornada completa do cliente entre equipes e acompanhe todas as conversas em uma única plataforma, com o CallTrackingMetrics. > > Conclusão: 155 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o CTM? Empresas, agências e call centers de todos os portes que desejam rastrear conversões e automatizar as comunicações para aprimorar a experiência do cliente. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 155 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTrackingMetrics - **Localização**: Severna Park, EUA - **Fundada**: 2010 ## Contexto comercial - **Preço inicial**: US$ 79,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Austrália, Azerbaijão, Bahamas, Barbados, Belize, Benin, Bielorrússia, Bolívia, Botsuana, Brasil, Bulgária, Burquina Faso, Burundi, Butão e mais 123 ## Recursos - Acesso para Celular - Agendamento de campanhas - Agendamento de retorno de chamada - Análise de dados de campanhas - Atribuição de múltitoque - Atribuição entre canais - Ações ativadas por eventos - CRM - Chatbot - Colaboração entre vários usuários - Comunicação multicanal - Digitação por teclado do telefone - Discador preditivo - Gerenciamento de contatos - Gerenciamento de listas - Gestão da qualidade - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão de pessoal - Gravação - Gravação de chamadas - IVR - Interface do agente - Mapeamento da trajetória do cliente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens programadas - Monitoração de chamadas - Múltiplos scripts - Painel - Perfis de chamadas - Planejamento de campanhas - Qualificação de leads - ROI Tracking - Rastreamento de conversão - Rastreamento de palavras chave - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Segurança de dados - Third-Party Integrations - Transcrição automática - Transcrição de chamadas - Transferência de arquivos - Transferência de chamadas ... e mais 11 recursos ## Integrações (65 no total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... e mais 50 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.capterra.com.br/directory/30084/telephony/software) - [Software de Marketing Conversacional](https://www.capterra.com.br/directory/31562/conversational-marketing-platform/software) - [Software de Controle de Chamadas](https://www.capterra.com.br/directory/30901/call-tracking/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Plataforma de SMS em Massa](https://www.capterra.com.br/directory/30842/sms-marketing/software) ## Alternativas 1. 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[CallHippo](https://www.capterra.com.br/software/159578/callhippo) — 4.4/5 (678 reviews) ## Avaliações ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 de abril de 2026* | Logística e cadeia de fornecimento | Taxa de recomendação: 9.0/10 > > **Vantagens**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Desvantagens**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 de novembro de 2025* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Desvantagens**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ### "CTM Recommendation" — 5.0/5 > **David** | *21 de abril de 2026* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Very user friendly and even better customer support. They help you get everything setup the way it should be. > > **Desvantagens**: I had some integration challenges with some platforms like Microsoft Bing paid ads but that could be due to Microsoft so not sure. > > I have been a customer of theirs since they first opened. My first account was with them in 2014 I believe. I would strongly recommend them for anyone needing call center technology for full data attribution and easy routing. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 de abril de 2022* | Publicidade e marketing | Taxa de recomendação: 2.0/10 > > **Vantagens**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Desvantagens**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Good Platform" — 5.0/5 > **Arman** | *20 de abril de 2026* | Construção | Taxa de recomendação: 10.0/10 > > **Vantagens**: I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical > > **Desvantagens**: Two face identification, when i log back in every time ask to send text to my cella bit annoying that part > > ’m very happy with the platform and it’s business friendly usable and you can generate numbers. Tracking is not hard all around. It is a good platform I like it thank you. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/152004/call-tracking-software?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152004/call-tracking-software) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados