Sobre HubSpot CRM
Hoje, mais de 64.500 clientes em mais de 100 países usam o software, serviços e suporte da HubSpot para encantar seus clientes.
Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.
Now I am stuck with some defined items that are inaccessible.
Filtrar avaliações (3.955)
Automação nos processos para o setor de pós venda (CS)
Para os vendedores da equipe não são tão eficientes, pois acaba duplicando vários cards dentro da plataforma e dificultando o processo de alguns vendedores.
CRm incrível e com ótimas funciolidades
Comentários: Eu adorei o HubSpot adorei a sua interface e está funcionando com a minha empresa
Gostei da interface para o usuário, e da mobilidade do aplicativo
Acredito que poderia melhor a velocidade das buscas por palavras
Alternativas consideradas anteriormente: Zoho Desk
Razões para mudar para o HubSpot CRM: Gostei da da interface simplificada, isso ajuda bastante aos usuários
Minha opinião sobre o uso do app para CRM
Além de ser gratuito, a usabilidade fácil é captação de leads.
O suporte ao usuário por não ter utilizado.
Comentários: Muito ótima amei de mais
Muito ótimo e muito bem paciente amei ótimo
Muita responsabilidade e atenção ao cliente ótima
Excelente exposição das demandas
Comentários: Ótima, tem nos ajudado muito
Impactou diretamente a minha equipe, os trabalhos são entregues mais rapidamente
No início o programa é diferente, no entanto, depois se acostuma e é excelente
Comentários: O gerenciamento de vendas ficou muito mais facil com essa ferramenta
Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas
Poderia deixar utilizar dois usuários por vez sem falar que algumas funções não funcionam de maneira adequada
Suíte de Gestão Incrível
O Hubspot permite que você gerencie não só os clientes, mas, todos os processos e dados por trás dessa jornada
Usabilidade, poderia ser mais simples e pratico usar
Todas as informações ficam no mesmo lugar e é possível fazer upload facilmente dos documentos necessários
A organização das abas , muitas coisas ficam perdida no sistema
Muito bom CRM
CRM simples, intuitivo, totalmente integrado.
Alguma melhorias de interface (UI) poderão colocá-lo noutro nível.
Gosto muito do fluxo automatizado do Hubspot e da possibilidade de poder ver esse fluxo em kanban e em lista
Acho o preço um ano quanto alto se levarmos em consideração outras ferramentas no mercado.
Surpreendente ! Realmente faz a diferença no dia a dia !
Comentários: Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais !
Não sei como não tinha usado antes. Trouxe um ganho de eficiencia imenso. Nossa ! Eu queria ter usado muito tempo antes. Além disso, queria que todos tivesse acesso porque é surpreendente. Amando demais !
Ele tem muita coisa boa, muita coisa ruim mas poderia ser mais intuitivo.
O que acho do Hub Spot
Comentários: Utilizava para enviar e-mail em massa, captar e-mails como leads , mas não como CRM, utilizei por 6 meses e tive uma certa dificuldade em manusear. Poderia ser mais simpática a interface do Sorftware, menos complicada.
Conseguia capitar e-mails dos sutes corporativos
Achei um pouco chatinha de mexer, não achei dinâmica, mas até que muito util.
Honest opinion about Hubspot CRM
Comentários: The experience has been really amazing. It has helped us increase our sales a and business productivity as a whole. The marketing features are quite interesting and has helped increase lead influx.
Lead management is very easy and has made my job easier as a representative to check all my leads and work on them without missing any follow up!
There is nothing much to not like about Hubspot CRM but as someone who has used the system for about a year, the UI of the platform could be more gamified to make it appear visually more appealing and less monotonous.
Comentários: Our experience with Hubspot thus far has been overwhelmingly positive.
I have a strong affinity for HubSpot CRM. Two years ago, I advocated for our company's transition to HubSpot, and I have no regrets. Our committed Customer Success Manager is consistently accessible, and the Support team is both responsive and helpful. While the platform boasts an array of features, which can sometimes feel overwhelming when searching for specific details amid the abundance of options, the HubSpot team is consistently efficient in providing the necessary clarification. This contrasts with our experience with previous solutions, where obtaining help and support was not as easy and straighforward.
The only qualms I have with HubSpot CRM revolve around some small improvements that I would appreciate seeing implemented. Specifically, it would be great to have the option to select multiple contacts simultaneously using the shift key, rather than having to choose them one by one. This small enhancement would streamline our workflow and contribute to an even more user-friendly experience. Overall, though, my experience with HubSpot CRM has been overwhelmingly positive.
Confusing choices, all costly
Comentários: Very difficult to understand and deploy, and unacceptably expensive, at least in our business environment.
It seemed that Hubspot would do much of what we wanted, but in reality it did very little before it was necessary to start paying excessive (for us) amounts of money each month.
So many different modules, each costing more money, and confusing module packages that made it hard to know if we were choosing the right packages and options or not.
Alternativas consideradas anteriormente: Less Annoying CRM
Razões para mudar para o HubSpot CRM: We first trialed Less Annoying, then we moved to HubSpot, but after a few months moved back to Less Annoying again.
Best user experience for using a CRM that is ready to scale no matter your company size and business
Comentários: I really like the overall experience with Hubspot and I recommend it because is the more complete and easy to use solution I ever used.
The user experience is awesome and they have all needed features for a good CRM.Customer support is great.Together with other Hubspot modules and integrations it is a must tool to understand what is happening in your business and how to improve and accelerate growth.
On the analytics and dashboard area could be more customizable and make deeper analysis and insights.Integration with AI could make it even better.
Alternativas consideradas anteriormente: Salesforce Marketing Cloud
Razões para escolher o HubSpot CRM: Hubspot is much more reliable and integrated with other modules you could centralize all your customer journey in just one tool.
Software anterior: RD Station
Razões para mudar para o HubSpot CRM: Hubspot was cheaper, more modern, better UX and easier to use
Full-time success courtesy of HubSpot CRM. All thanks.
Comentários: Talk about user-friendliness, cost effectiveness, reliability and validity of results. HubSpot CRM has all that.
Slowly getting deeper into the benefits hidden behind this cool software. I would describe HubSpot CRM as a user-friendly and well organized. It gives the visibility in the sales line and clients management. It is all in the details where magic happened on my first attempt. Love it.
For better results, I have adopted HubSpot CRM in my personal works too. I am now used to all it's features and I can confess that it is amazing.
Great for quick wins, simple flow. Limited customization, limited reporting.
Comentários: For simple contact, lead, sales motions Hubspot is the solution for quick wins based on templates and integrations that work. Minimal Zapier required.
The platform is easy to use, almost intuitive. The tradeoff is custom Marketo like actions and detailed reporting.
Cannot do custom Marketo like actions for more than MVP flows and data cleaning. Very limited reporting options beyond built in templates. A/B testing is limited to testing from a variant that is built from control as base (email and landing page)
Alternativas consideradas anteriormente: Marketo Engage
Razões para mudar para o HubSpot CRM: Simplicity of HubSpot vs Marketo which requires dedicated Marketing ops person
Best CRM for startups
Comentários: It's the best CRM for a growing start up. Period. They have come a really long way in the past five or so years. There's just not a very compelling reason to switch to salesforce for a really long time for most companies.
HubSpot strikes the perfect balance between being useful and relatively easy to use out of the box and being extremely extensible and customizable. CRMs like salesforce are powerful, but require couple, salesforce engineers if not, at least a salesforce administrator full-time. How to spot can be customized and functionality can be greatly expanded through workflows and web hooks.It's also a very powerful marketing automation platform. Similarly, it takes far less work to do what you need to do while still being quite powerful.
There are still some areas where an API is not available, and the functionality in HubSpot is not quite good enough. They are developing it at a pretty rapid pace, though.
Alternativas consideradas anteriormente: Salesforce Sales Cloud
Razões para mudar para o HubSpot CRM: It just takes a lot less work to manage and set up.
Quite possibly the best out there - and they know it
Comentários: really like the product, intuitive and easy to use, just does all the things that I want and it does them well - but expect to pay for those features as it is certainly at the top end of pricing!
it's very simple (ish) to setup and use on a daily basis, and as long as your subscription covers the features you are looking for it does everything you might want
but you will have to pay for those features, and obviously there is functionality that is going to cost more
HubSpot can be tough to get used to but worth it to learn!
Comentários: It's been good; they have great support staff. For any new feature we add, we get thorough support to setup. There's also a solid Knowledge Base.
Hubspot is a fantastic email marketing tool that makes it a breeze to connect with customers and leads. Although customization can be a bit tricky, the flow automation feature is a real game-changer. The reporting feature is quite good, but may take a bit of time to get the hang of. Overall, I highly recommend Hubspot for anyone looking to simplify their email marketing efforts and engage with their audience in a more meaningful way.
While the interface can be a bit clunky and frustrating at times, it's easy to overlook that since their support team is incredibly helpful and always available to assist.
Alternativas consideradas anteriormente: Kustomer
Razões para mudar para o HubSpot CRM: It is easier to use for both Sales & CS Team, versus Kustomer being just for CS.
Most probably the market standard
Comentários: It was easy to set up. I was able to integrate it easily with sopro.io so that leads can automatically pass on to tour CRM.
It's easy to setup and use. It has extensive functionality and covers most aspects of CRM and lead generation activities.
Being the market standard, it is quite expensive especially if you do not qualify for a discount like the ones for startups.
Alternativas consideradas anteriormente: ActiveCampaign
Razões para mudar para o HubSpot CRM: We use it in parallel with ActiveCampaign. Main reason being the cost.
Super easy to use
Comentários: Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform.
Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.
It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.
Easy, adaptable and scalable
Comentários: Overall love it. I have used various CRM's (Sales Force, Netsuite, ActiveCampaign, Piper Drive and Cooper) and hands down I love HubSpot the best.
Bottom line it can work for a solopreneur all the way to a global enterprise. The ability for it to scale with you as your business grows is a big plus. Don't all CRM's do this? Some do but the difference with HubSpot CRM is it is made simple and built in away that you can use it out of the box without overwhelm but can also scale it to complex scenarios that work for your organization. Many CRM's I personally find are too complex initially and don't enable the user to get the most out of the features they should be using. As my title says "easy, adaptable and scale." HubSpot delivers on these and are the key aspects of what I like the most about the software.
Let's be clear there is no perfect product out there and they all have their pros and cons. Some of least favorite parts about HubSpot CRM: - Contacts vs. Company data and not being able to sync information across all properties (I have written many complex workflows to try and solve for this its just a lot of work and you have extra properties that don't make sense to have). - Not being able to sync data to a dropdown property from a single-text field or vice versa. Here is an example you have an individual that you don't know there Country. You have set up the country property to be a dropdown to use in forms on your site to keep it clean and the naming accurate as you can pull in HubSpot preloaded country list. An individual comes into your database where you don't know the individuals country but based on their domain HubSpot populates their company country. You can cross reference this with the IP country code as well. You can't copy the Company country to the Contact country because they are not the same property type. You go to create a list of contacts from the United States and it becomes a difficult process to keep up to date. The easiest solution is export import which shouldn't be the solution. - Opt-in and subscriptions for GDPR is a little clunky and could use more work for simplicity
Razões para escolher o HubSpot CRM: Clunky and didn't integrate well with our marketing and sales processes connected to our website.
Software anterior: NetSuite
Razões para mudar para o HubSpot CRM: We choose HubSpot for the full ecosystem and scalability. We purchased it as a small company and moved our website, marketing and sales software and CRM to HubSpot to have all the tools integrated effectively. The thing to remember is this might cost more in visible dollars spent but once you start spending significant man hours integrating and connecting more systems the time and resources add up for that.
Top-quality CRM with excellent features, just make sure everyone is on board
Comentários: Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.
To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.
We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.
Razões para escolher o HubSpot CRM: We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.
Razões para mudar para o HubSpot CRM: HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.