--- description: Tudo sobre Nicereply: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereply - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://www.capterra.com.br/software/152920/nicereply Página: 1 / 13\ Próximo: [Próxima página](https://www.capterra.com.br/software/152920/nicereply?page=2) > Software de pesquisa de satisfação do cliente on-line, incluindo CSAT, Net Promoter Score (NPS) e Customer Effort Score (CES 2.0). > > Conclusão: 283 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Nicereply? Para qualquer empresa que esteja concentrada em oferecer uma ótima experiência ao cliente. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 283 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Nicereply - **Localização**: Bratislava, Eslováquia - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 59,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tcheco, turco, ucraniano, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - Análise de dados visual - Análise de tendências - Coleta de dados de multicanal - Distribuição de multicanal - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de pesquisas/enquetes - Importação/exportação de dados - Marketing por e-mail - Modelos personalizáveis - Monitoramento de reclamações - Painel - Perguntas personalizáveis - Personalização de URL - Pesquisa por celular - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Third-Party Integrations ## Integrações (16 no total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... e mais 1 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Ferramentas de Pesquisa](https://www.capterra.com.br/directory/30092/survey/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software) - [Sistemas NPS (Net Promoter Score)](https://www.capterra.com.br/directory/32075/nps/software) ## Alternativas 1. 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[SurveyLegend](https://www.capterra.com.br/software/156752/surveylegend) — 4.6/5 (963 reviews) ## Avaliações ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *18 de julho de 2024* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **Desvantagens**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *7 de julho de 2022* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: It was easy to filter and see a support agent's CSAT ratings quickly > > **Desvantagens**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2 de julho de 2018* > > **Vantagens**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **Desvantagens**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- ### "Easy to use" — 4.0/5 > **Emily** | *14 de agosto de 2019* | Bens de consumo | Taxa de recomendação: 8.0/10 > > **Vantagens**: Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze. > > **Desvantagens**: Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS. > > Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful. ----- ### "Nicereply does exactly what it needs too: deliver ratings and statements from email Customers." — 5.0/5 > **Zach** | *2 de julho de 2018* | Taxa de recomendação: 9.0/10 > > **Vantagens**: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts. > > **Desvantagens**: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time. > > Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete. ----- Página: 1 / 13\ Próximo: [Próxima página](https://www.capterra.com.br/software/152920/nicereply?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/152920/nicereply) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados