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a escolher o melhor software
Sobre Birdeye
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We chose Birdeye because of its ability to integrate with our clients dental softwares.
Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.
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Works well and good support
Alternativas consideradas anteriormente:
Great to get real time compliments via facebook and google from customers! our managers love it.
Comentários: fantastic. Everyone is personalable and knowledgeable.
Vantagens:
The real time alerts, when a customer rates us on Google!
Desvantagens:
It was a bit slow to intergrate with our self storage software.
We've been using Birdeye effectively for upwards of 3 years
Comentários: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.
Vantagens:
The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.
Desvantagens:
The actual interface can sometimes be a bit difficult to navigate.
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
Comentários: It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
Vantagens:
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
Desvantagens:
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
Alternativas consideradas anteriormente:
An Essential for Anyone with a Customer-centric Workflow
Comentários: I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.
Vantagens:
I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.
Desvantagens:
The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
Alternativas consideradas anteriormente:
Automated Reviews Made Easy!
Comentários: Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.
Vantagens:
I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.
Desvantagens:
There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times. More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.
Do NOt waste your money
Comentários:
I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with.
I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!!
I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page!
I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!
Vantagens:
Absolutley nothing, what they promised sounded good but they did not deliver at all!
Desvantagens:
They lied and lied just to get me to sign up
Resposta do Birdeye
há 2 meses
We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at [email protected] so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services.
Alternativas consideradas anteriormente:
Effective tool to boost your online reviews and keep customers happy
Comentários: Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration.
Vantagens:
The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.
Desvantagens:
I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.
Resposta do Birdeye
há 2 anos
We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :)
Great product and affordable
Comentários: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.
Vantagens:
So many additional features without having to hire another partner.
Desvantagens:
So far after a year we have had great success.
Birdeye has been a great tool for our business
Comentários: We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.
Vantagens:
We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.
Desvantagens:
We would have liked to see a few more options in reports.
Resposta do Birdeye
há 2 meses
Thanks for choosing Birdeye!
Birdeye Platform Review
Comentários: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!
Vantagens:
Everything is in one place and there is a suite of products that can make everything all-encompassing.
Desvantagens:
Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.
Alternativas consideradas anteriormente:
Great for Dentists
Comentários: Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Vantagens:
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
Desvantagens:
Support is all about closing tickets and not really about fixing problems.
Resposta do Birdeye
há 2 anos
Thank you for sharing your feedback, Chris!
Alternativas consideradas anteriormente:
Terrible Review Company
Comentários: Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!
Vantagens:
Nothing, the system does not work, and I hope people don't get stuck in the contact like me.
Desvantagens:
Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use.
Resposta do Birdeye
há 2 anos
Hi Conor, I apologize for this experience you have faced. I want to make things right and resolve this for you. Please email me at [email protected] so I can further assist.
Alternativas consideradas anteriormente:
Birdeye Software
Comentários: Fairly positive overall. Wish SMS marketing was an easier/better process.
Vantagens:
Review management features, the social media integration is fantastic! Very easy to use.
Desvantagens:
SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.
Better Solutions Available. (BirdEye cares about their business not yours.)
Comentários: The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.
Vantagens:
The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.
Desvantagens:
Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.
Great Product
Comentários: I have experienced a positive relationship with Birdeye. They are readily available when I have questions and they are making me aware of what other products are available should I need them.
Vantagens:
Birdeye delivered everything they promised, this is the best money we ever spent for marketing. People use social media constantly to make choices for where they purchase products, where they want to travel and definitely to find doctors in their area. Birdeye has brought our practice up to the forefront in how easily people can find us on the web. It is also great to have our patients give such great reviews, although we can't always make people happy its good to hear where we need improvement. I would highly recommend Birdeye for any business.
Desvantagens:
Birdeye is very good about making sure we are happy with their product and want to meet on a regular basis, with the practice being very busy it is not always convenient to meet with them. This is a also a pro for this company in that they are always available and want to make sure we are content with their product.
Resposta do Birdeye
há 3 anos
Hi Janai! We appreciate you taking the time to share your experience with us! We are thrilled Birdeye has been the solution to the problem for your practice! We look forward to hearing about your continued success in your practice. Thanks for being a Birdeye customer!
Terrific Business Software
Comentários: They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.
Vantagens:
Review organization and management. Internet scanning for reviews.
Desvantagens:
I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!
Resposta do Birdeye
há 5 anos
Hi Mary, We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).
Good, until you contact customer service
Comentários: Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.
Vantagens:
It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).
Desvantagens:
The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.
Resposta do Birdeye
ano passado
Hi Orlando, We appreciate your feedback. If you are ever needing assistance with cancellation, please reach out to me directly at [email protected].
Are you the best ?
Comentários: Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉
Vantagens:
The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .
Desvantagens:
There is nothing that I don’t like about the software really
Game Changer
Comentários: We have been partners since 2015 and we encourage clients to use the Birdeye technology. Thank you for the quality work that you provide!
Vantagens:
Birdeye has allowed our business owners to exponentially build their online presence and brand reputation through new Google reviews! The automated text message and email makes it super easy and efficient for the business owner and the customer. And our business owners love the feed that can be embedded on their website to showcase the quality reviews submitted.
Desvantagens:
It's been a great experience using the product yet we would prefer to have the option to choose whether to have the average rating show ...this seems to be an issue at the start of service where maybe the rating isn't the best it can be until new reviews are generated.
Resposta do Birdeye
há 4 anos
Love it! So glad to hear your clients are loving the testimonial widget! That's a great tool to use to showcase all of their awesome reviews they worked hard for.
Excellent Tool for Reputation Management
Comentários: I used to spend lots of time pulling up every review site I could think of in different tabs, averaging all of the responses and scores. Now I can see how our customers view us on one page. Another thing that has saved me lots of headache is that when soliciting an online review (quick and painless with BirdEye!) it gives the customer an option to contact us directly through the platform as opposed to leaving a negative review. This makes it more likely that someone who wants my attention gets it quickly, and it doesn't harm our reputation through a 1 star review.
Vantagens:
The best thing about BirdEye is that I can easily see an overview of all major review sites and my recent reviews in one convenient, easy-to-read dashboard.
Desvantagens:
If I have to nitpick, there are some very minor UI/UX issues, but they do not hinder the overall experience and once you know where to find all of the right information, it's an invaluable tool.
Resposta do Birdeye
há 5 anos
They say time is money, and we are happy to hear that you have been able to gain back time by utilizing the platform. Thank you for using BirdEye as your online reputation management!
Why walk if you can fly!!!! Use Birdeye
Comentários: Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.
Vantagens:
The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically. One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.
Desvantagens:
I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick. I wish I knew about Birdeye sooner. The sky will be the limit
Resposta do Birdeye
há 6 anos
Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!
Good for reputation management
Comentários: For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing.
Vantagens:
I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages.
Desvantagens:
We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge.
Resposta do Birdeye
há 2 anos
Hi Deborah, we appreciate your feedback. If you are ever having any concerns or facing any issues please reach out to us at [email protected] so we can take care of your needs immediately. Thanks for choosing Birdeye!
Customizable As Per Our Needs And Great Customer Support
Comentários: Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
Vantagens:
The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly.
Desvantagens:
They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure.
Resposta do Birdeye
há 2 anos
We are excited to hear how your loving Birdeye's competitive benchmarking feature!
Why Birdeye Is The Best
Vantagens:
It is very helpful for payment processing It offers great reputation management comes with a live chat feature
Desvantagens:
Well, Birdeye has lived to its promises and no issues.
Resposta do Birdeye
há 2 meses
Thanks for using Birdeye Payments and choosing Birdeye!
Excellent Review Management Product With Extras
Vantagens:
Easy to setup and use. They have a large set of free resources to help you get the most out of their product. You can monitor just about every review site you can think of. It notifies you of reviews so you can easily reply to them. It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers. The reporting and analytics is easy to use and understand.
Desvantagens:
as new features come out they usually cost extra and are not bundled in.