18 anos ajudando empresas
a escolher o melhor software
Sobre RoomRaccoon
Simplesmente melhor software de gestão hoteleira
Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money.
I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.
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Excelente suporte e boas funcionalidades
Comentários: Como um todo, tem sido uma experiência bastante positiva. Tenho bastante suporte, resolvem qualquer pendência, o valor é justo pelo serviço.
Vantagens:
O suporte ao cliente é muito bom. As funcionalidades são bem úteis e pensadas na experiência de gestão. Bastante customizável e prático de usar.
Desvantagens:
As vezes preciso clicar na reserva e depois voltar para ver alguns detalhes (número de hóspedes, valor, informações complementares) que poderiam ser visualizadas passando o cursor em cima. Seria bom que tivessem uma aplicação com algumas funcionalidades de gestão, mas o site é perfeitamente responsivo nos smartphones e tablets, então não chega a ser um problema.
Resposta do RoomRaccoon
ano passado
Thank you for taking the time to share your detailed feedback with us, Bruno! We're delighted to hear that you've had an excellent experience with our support and find our features beneficial for your management needs. We appreciate your constructive feedback regarding the reservation details. If you have any more suggestions or if there's anything else you'd like to share, please feel free to reach out. We greatly appreciate your support and look forward to serving you even better in the future.
Avaliação da RR
Vantagens:
Facilidade de uso e integração com as plataformas.
Desvantagens:
Não permite alteração de tarifas usando percentagens pois nao arredonda os valores as unidades.O constante aumento de preço da Room Raccon
Resposta do RoomRaccoon
ano passado
Thank you for taking the time to share your valuable feedback, Carina. We are happy to hear that you find RoomRaccoon easy to use and that the system is well-integrated. Your feedback helps us create a better experience for all of our users. If you have any further suggestions or concerns, please don't hesitate to contact our team.
Userfriedly
Comentários: Gestão de tarifas mais competitiva, ter um channel Manager userfriedly com uma maior praticidade diária
Vantagens:
É extremamente intuitivo e prático, poupando tempo no dia a dia
Desvantagens:
Limitação na Programação horária de mensagem check out
Resposta do RoomRaccoon
há 2 anos
Hi there, Sónia! Thanks for your feedback! We are immensely happy to hear our software is saving you time. We'll keep you comments in mind for future enhancements. Have a great day further.
Praticidade
Vantagens:
Fácil e prático de usar tornando assim uma excelente experiência de trabalho
Desvantagens:
Pequenos erros de bugs que poderão ser melhorados a longo prazo
Resposta do RoomRaccoon
há 2 anos
Bruna, obrigado pelo seu feedback positivo! Ficamos muito felizes em saber que teve uma experiência positiva com o RoomRaccoon.
Otimo
Vantagens:
Facil de usar e acessível para uso diario
Desvantagens:
Relatorioa financeiros devem demonstrar iva
Excelente software, com muito bom apoio tecnico
Comentários: Como tenho outras atividades, e muitas vez não consigo estar no alojamento para os check in. A roomraccoon dispõe do check in on line e pagamentos, o que me simplifica o processo.O envio tambem ao sef e ao ine, é uma maravilha, tal como os recebimentos das reservas
Vantagens:
recurso como o envio do relatorio do ine, envio dos email aos hospedes, faturação, Sef, muito facil depois de assimilar como fonciona, de criar reservas. Programa muito completo, o que me tira bastante preocupação e trabalho.
Desvantagens:
Este software satisfaz me bastante, muito completo. O ideal para a minha estrutura de empresa. Só acho um pouco caro em relação a concorrência.
Resposta do RoomRaccoon
há 2 anos
Thanks for sharing such a great review, Patricio! We are happy to hear that RoomRaccoon has elevated your property's operations with handy tools like online check-in, guest communication, and invoicing. We are delighted to work with you and hope our system continues to bring value to your business.
Um gestor de hotel simples e pratico e bastante intuitivo
Comentários: Experiencia positiva mas podia ser melhor se a solução de pagamentos e o reporting fosse melhor.
Vantagens:
Facilidade de uso. O suporte porque colmata muitos dos problemas do produto. all in one que facilita a gestão.
Desvantagens:
O modulo de pagamentos é muito mau. O reporting também. Tem muita informação mas alguma dela muito pouco clara e com dados inconsistentes.
Resposta do RoomRaccoon
há 2 anos
Thank you for taking the time to leave a review, Jose Carlos! We are happy to hear that you enjoy how intuitive our system is to use. We're sorry that the payment module has not met your expectations at this time. Your feedback helps us do better, so please reach out to [email protected] with any further comments, concerns, or suggestions you wish to share.
Bom
Comentários: Descanso no tratamento e gestão de disponibilidades de quartos.
Vantagens:
Gosto da simplicidade e funcionalidade do software.
Desvantagens:
Inexistência de alguns relatórios que usava na Newhotel e o mapa de reservas com cores por booker facilitava muito. Não haver integração com a Odisseias.
Resposta do RoomRaccoon
há 2 anos
Thanks for taking the time to share your feedback with RoomRaccoon. We are happy to hear that you enjoy the simplicity and functionality of the software. As we continue to innovate our product, we hope that the reporting functionality will be more to your liking. Your feedback helps us do better, so please reach out to [email protected] with any suggestions you wish to share.
.
Comentários: Como disse anteriormente, ainda estou a conhecer o sistema e tenho muitas dúvidas. Mas estas surgem com o dia a dia. Mas já aprendi a tirar dúvidas através do help desk e as respostas tem sido dadas atempadamente, o que ajuda bastante
Vantagens:
Estou a trabalhar com este software há muito pouco tempo. Comecei na empresa também há pouco tempo e por isso ainda estou a me ambientar a tudo. Não consigo para já avaliar todas as funcionalidades do software. A formação foi muito boa porque deu para ter uma noção maior das funcionalidades
Desvantagens:
Tenho ainda que me aprofundar mais na parte da faturação. Ainda tenho muitas dúvidas. Uma das questões foi levantada ontem, que é o fato de não conseguirmos ter duas formas de pagamento numa mesma fatura. Há que ser melhorado.
Resposta do RoomRaccoon
há 2 anos
Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback com a comunidade e connosco. O seu feedback ajuda-nos a melhorar! Envie-nos um e-mail para [email protected] com quaisquer outros comentários, preocupações ou sugestões que pretenda partilhar.
Excelente!
Vantagens:
Bastante user friendly. O suporte é excelente. Consideram realmente o nosso feedback.Muitas funcionalidades que facilitam imenso a operação da receção e de quem gere os alojamentos.
Desvantagens:
Falta de integração com SageAlguns aspetos técnicos
Resposta do RoomRaccoon
há 2 anos
Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback positivo com a comunidade e connosco, Bárbara. Ficamos felizes em saber que o sistema impactou positivamente o seu negócio e que o nosso atendimento ao cliente está a ser-lhe útil! É um prazer trabalhar consigo e com a sua equipa.
A wonderful platform for your independent hotel
Vantagens:
RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!
Desvantagens:
They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.
Easy to use product
Comentários: Although the product has a higher price, its functionality us excellent, everything works perfectly.
Vantagens:
Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.
Desvantagens:
The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.
Resposta do RoomRaccoon
ano passado
Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.
IT IS A SCAM
Comentários: Horrible! I wouldn't wish this kind of experience to anybody
Vantagens:
Horrible, how they treat customers is unacceptable.
Desvantagens:
We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.
Resposta do RoomRaccoon
ano passado
Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team
Great service, product & partner
Vantagens:
Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach
Desvantagens:
Nothing, RoomRaccoon has been a fantastic partner to us
Quick Responses
Vantagens:
RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.
Desvantagens:
When I initially on boarded with Room Raccoon I found it hard to get responses to my questions but lately they added a US manager, and I have had quick feedback on all of my questions. The support seems extremely accessible.
Resposta do RoomRaccoon
há 9 meses
Thank you for sharing your feedback with us, Lila. We're thrilled to hear that you've found RoomRacoon to be effective in managing your property operations. We're also delighted to hear that our competitive pricing and hassle-free sales process were factors in your decision to choose RoomRacoon. We strive to offer value without compromising on quality. Thank you once again for choosing RoomRacoon, and please don't hesitate to reach out if you have any further questions or feedback. We're here to assist you every step of the way!
Great
Vantagens:
all in one hotel/lodge management. great front of house and great back office.
Desvantagens:
pricing structure for small lodges like ours. Add ones like extra users which should be basic
Resposta do RoomRaccoon
ano passado
Hey there Stephen, Thank you for your feedback. We appreciate your positive comments about our software. We understand your concerns about our pricing structure, especially for smaller lodges. Your input is invaluable, and we are reviewing our plans to ensure fairness and transparency. We aim to address your specific concern about extra user charges. We value your business and are committed to providing excellent service. If you have any more feedback, please feel free to share. Best regards, team RoomRaccoon
Room Raccoon simply the best
Comentários: In general good support
Vantagens:
Easy to use and definitely good support when a problem arises.
Desvantagens:
Not really. We are quite satisfied with the product
Resposta do RoomRaccoon
ano passado
Hey Anina, Thank you for your kind words and positive feedback. We're thrilled to hear that you find RoomRaccoon easy to use and that you've had a positive experience with our support team. Your satisfaction is our priority, and we're delighted that you haven't encountered any major issues. Warm regards, Team RoomRaccoon
Conversion Tracking only in premium package
Comentários: Nope. A tool what makes analytics a premium asset is not to be recommended. I'd change immediately but the [sensitive content hidden] doesn't want to change software yet
Vantagens:
It does what it needs to. Customer service was okay, once you reached someone.
Desvantagens:
If you want ecommerce/conversion tracking you need to have premium. That's absurd and the pricing is steep enough.
Resposta do RoomRaccoon
há 11 meses
Thank you for sharing your feedback with us, Adrian. We understand that having essential features like ecommerce and conversion tracking restricted to our premium package may seem frustrating. However, we continuously evaluate our pricing structure to strike a balance between offering value to our users and maintaining the sustainability of our services. Regarding your experience with customer service, we apologize for any delays or inconvenience you may have encountered. We're committed to improving our support channels to ensure that our users receive prompt and helpful assistance whenever needed. We genuinely value your business, and we'd be more than happy to discuss your concerns further and explore potential solutions. Please feel free to reach out to our team, and we'll do our best to address your needs.
Gamechanger!
Comentários: What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time.
Vantagens:
i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills
Desvantagens:
the inital onboarding process was a little bit longer than expected
Great experience!
Comentários: Overall my experience has been nothing but short of great, clients are very happy and satisfied with the services provided by the team at RR.
Vantagens:
- Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support
Desvantagens:
From my experience with clients working with them, there was no lowlight i can mention
Sehr gute all-in-one Hotel Software
Comentários: Roomraccoon unterstützt eure treuen Kunden, die diese Software nutzen, bezahlen und verbessern, als eine ständige Expansion voranzutreiben auf Kosten des Systems und der Kunden
Vantagens:
Viele Möglichkeiten das eigene Hotel zu verwalten. Der neue Customer Success Manager kümmert sich direkt um seine langjährigen Hotelpartner.
Desvantagens:
Bugs. Aber das gesamte Team ist sehr bemüht diese zu beheben.
Resposta do RoomRaccoon
há 8 meses
Wir entschuldigen uns aufrichtig für die negativen Erfahrungen, die Sie mit unserem Service gemacht haben, Andreas. Es ist enttäuschend zu hören, dass Sie Probleme mit Bugs hatten und mit unserem Preismodell unzufrieden waren. Ihr Feedback ist für uns sehr wertvoll, und wir nehmen es sehr ernst. Wir würden uns freuen, wenn wir Ihr Anliegen mit Ihnen besprechen könnten, und jemand aus unserem Team wird sich in Kürze mit Ihnen in Verbindung setzen.
Fast tadellos
Comentários: RoomRaccoon bietet wirklich kleine Häuser eine wunderbare "Rundum Lösung" mit sehr coole Funktionen und Innovationen.
Vantagens:
Ich kann sehr schnell Zimmer reservieren, Preise/Zahlungen anpassen und mit dem Gast kommunizieren. Vor das Ende vom Telefongespräch hat der Gast bereits die Bestätigung/Offerte/Stornierung erhalten.
Desvantagens:
Das Repportwesen. Tagesabschluss findet mit Screenshots und keine genaue Zahlen statt. Man kann in der Vergangenheit Anpassungen machen. Schnittstelle mit Gastronovi war sehr mühsam und heute noch unbefriedigend.
Resposta do RoomRaccoon
ano passado
Thank you for your thoughtful review of RoomRaccoon, Dennis. It's fantastic to know that you've been able to efficiently manage room reservations, adjust prices, handle payments, and communicate with guests seamlessly. We understand that the reporting system has been a concern for you. Your feedback is essential, and we're actively working to enhance our reporting capabilities. In fact, we have launched several new reports that should give you a more thorough breakdown of your revenue performance. If you have any more insights or suggestions, please feel free to contact our team.
Preis-/Leistungsverhältnis stimmig
Comentários: Seit 2019 im Einsatz und alles in allem sehr zufrieden
Vantagens:
- benutzerfreundlich - 99,9% zuverlässig - im Großen und Ganzen guter Support
Desvantagens:
- Softwareaktualisierungen oder Serverupdates, die meine Einstellungen beeinträchtigen, ohne daß ich vorab darüber informiert werde - teilweise wechselnde Ansprechpartner im Support
Resposta do RoomRaccoon
ano passado
Dear Frank, First of all, thank you for your continued trust in our services since 2019! We apologise for any inconvenience caused by the product updates. We are working to improve communication in such cases. If you have further suggestions or questions, we are always happy to help. Team RoomRacoon
Achtung vor diesem System
Comentários: Leider inzwischen Katastrophal! Hier fühlt man sich inzwischen leider wirklich, als ob man auf den völlig falschen Partner gesetzt hat!Kundenservice und Zusammenarbeit sind nicht möglich! Bei Updates werden Funktionen gelöscht!
Vantagens:
Inzwischen nichts mehr! Die Cloud Lösung ist gut
Desvantagens:
Leider hat der Service und die Funktionalität rapide abgenommen! Probleme werden nicht behoben, Tickets nicht bearbeitet, Mitarbeiter sind nicht erreichbar!
Resposta do RoomRaccoon
ano passado
Thank you for your feedback, Tina. We understand how important it is to have a reliable and responsive service, and we regret any frustration this situation has caused you. Please know that your feedback is valued, and we are actively working to address the issues you've raised. We appreciate your patience and are here to assist you with any further questions or concerns. Best regards, Team RoomRaccoon
Gut zu bedienende Hotelsoftware
Comentários: Rudktion der Arbeitszeit
Vantagens:
Einfachheit der Anwendung, Aufbau des Systems
Desvantagens:
Es fehlt die Möglichkeit -rechnungen zu splitten (auf einzelne Tage) und zu wenig Änderungsmöglichkeit bei Portalbuchungen
Resposta do RoomRaccoon
ano passado
Hey there Sandra, Thank you for sharing your thoughts. We've duly noted your feedback regarding the need for invoice splitting and enhanced portal booking options. On the other hand, we're thrilled to hear that our software has reduced the time you spend with daily processes. Should you have any more questions, please don't hesitate to contact us. We're here to assist. Team RoomRaccoon
