18 anos ajudando empresas
a escolher o melhor software
Sobre FieldPulse
Lide facilmente com estimativas, agendamento de tarefas e rastreamento de funcionários, entre outros, com o FieldPulse, o software ideal para gestão de trabalho de campo.
It is designed with the user in mind. The technology is smart and actually makes my job more enjoyable.
System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks.
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Alternativas consideradas anteriormente:
I finally found what I was searching for!
Comentários: So far so good!
Vantagens:
The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.
Desvantagens:
It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.
Resposta do FieldPulse
há 5 anos
Lou, thanks for taking the time to leave that review! We're inspired by business owners like you. So it means a lot to us when you note that our product is feature rich and still getting better. Cheers to your success! --Dennis Behrman | Head of Marketing
FieldPulse saved my sanity!
Comentários: We have had a great experience with FieldPulse!
Vantagens:
Ease of use. Being able to just click & hold to move schedules.
Desvantagens:
Not being able to delete scheduled things permanently when accidently duplicating. The program only allows you to cancel or archive.
Resposta do FieldPulse
há 4 meses
Pam, thank you for the wonderful review!
Unethical Company
Comentários: I would need app pages to describe the nightmare that this has been. There is a reason there is no feee trial and a reason it’s a year long commitment. Basically they promised me something 3 different times before I signed the contract that turned out not to be accurate. At first I asked for a solution only to be ignored. I would reach out for help. It would take days for anyone to respond and their response had no resolution. So I would reach out again and days or a week would go by without a response. Then I would get. Let me talk to my team. After a while of this I asked for a manager. Let’s just say 1 month later I have yet to speak to a Manager. They either ignore it or just lie. So now since they made assurances they did not keep I just want to be out of the contract because the software is useless to me. They said no. They want to hold me hostage and take my money for the next 11 months for a software I cannot use. Basically after you sign and get your onboarding you are on your own. I was supposed to get a customer success manager for help. Never did. Reached out multiple times asking why with no response. Any ethical company would just let me out of the contract so I can move on. They are not ethical. Do not sign this contract. You will be stuck. There are better options that are month to month
Vantagens:
Honestly nothing. Other software does everything better. Without a year long contract
Desvantagens:
Customer service is non existent. Misleading Unethical Software is not what they say it is Integrations are terrible
Resposta do FieldPulse
há 4 meses
Hi Michael, we’re sorry to hear about your experience. At FieldPulse, we strive to provide excellent service and support, and your feedback is important to us. We're disappointed to learn about your situation. We take all customer feedback seriously. We wish you and your business all the best moving forward!
I love field pulse! Highly recommend!!
Comentários: My overall experience has been excellent!
Vantagens:
The customer service has been top notch! So helpful every step of the way!
Desvantagens:
I haven't found anything I dislike so far.
Resposta do FieldPulse
há 3 meses
Joseph, thank you for sharing your experience and for choosing FieldPulse!
Alternativas consideradas anteriormente:
A great product, that keeps getting better.
Comentários: It has been great. The on boarding was good, the team is helpful. If I have a concern they are generally already in the process of addressing the issue. If you are planning on growing a service business FieldPulse would be a great choice.
Vantagens:
I like being able to have a smooth and consistent customer facing platform for my residential plumbing home service business. My branding and logo are part of every communication. I call display my options on job with my logo as well. When a customer pays a bill they get an email sent to the address on file. There is a lot of little features like that that make the process feel smooth and easy. Furthermore they have a much better pricing point compared to some of the systems. All in all FieldPulse is great it is going to get better and my company will be able to grow by using Fieldpuse.
Desvantagens:
There is some lag of features that are available in the United States that are not yet available in Canada, which is tough, but they are actively working on this issue and most have a timeline to be addressed in the near future. This is the only major fault I have experienced.
Resposta do FieldPulse
há 4 meses
Mathew, thank you for sharing your experience! We're glad to hear that FieldPulse has been a valuable tool for your plumbing business.
Alternativas consideradas anteriormente:
Great Software
Comentários: Overall, Fieldpulse has been great and has allowed us to serve our customers better than previously. We have looked at other service software companies and we still like Fieldpulse and we like that Fieldpulse are constantly upgrading and adding features to the platform, which tells me they are listening to their subscribers/customers!
Vantagens:
Ease of use. Great for small companies down to a 1 man company. Helps streamline operations
Desvantagens:
3 small things. I wish we could add the 3% to an invoice or estimate even if were connected to QB. Secondly would be the ability to eithe integrate with a 3rd party price book. Its difficult/cumbersome for small companies to establish a full blown flat rate pricing book(s). lastly, subcontractor usage. Would like to see the ability to have sub oversight. Currently, they have to be a part of the platform which raises cost and they won't need consistent access to the platform. MAybe a hybrid that they have functionality only on assigned jobs...
Resposta do FieldPulse
há 4 meses
Hi Reginald, thank you for your feedback! We're glad FieldPulse has been a great fit for your business.
Alternativas consideradas anteriormente:
How FieldPulse Has Made My Life Better
Comentários: Overall my experience has been good with Field Pulse because I'm still learning different aspects of the program. My Input Technician and Receptionist uses it more than I do, but I can do what I need to do with it.
Vantagens:
What I liked most about Field Pulse is the notifications you get each time there is a service and it also let your clients know that you have received it.
Desvantagens:
The thing that I like least about Field Pulse is having to put my invoices on a usb drive to print multiple copies because my old system allowed for me to print them all at once without having to put them on a drive.
Resposta do FieldPulse
há 4 meses
Thank you for sharing how FieldPulse has helped streamline your work! We appreciate your feedback, Willie Anna.
Alternativas consideradas anteriormente:
5 star product with 5 star support behind it
Comentários: Everything has been a great experience working their team. From the sales team to the onboarding and support teams, they were more useful and knowledgeable than their Service Titan counterparts, or other apps we’ve tried.
Vantagens:
The onboarding and support teams with Field Pulse have been far superior to our experiences with Service Titan or other products. The mobile app is also a vast improvement from other products and has virtually no limitations from the website features.
Desvantagens:
The lack of payroll features is really the only issue I have with this product. It’s a fairly large issue for us but the support and development team has been working with me on workarounds.
Resposta do FieldPulse
há 4 meses
Jamisen, we’re glad FieldPulse is a great fit for your business! Thank you for the review!
One of the few times that cheaper paid off.
Comentários: It is a well rounded field management software that isn't as popular as it should be. There was a time the Pricebook didn't work right, you couldn't add multiple quantities of a service which made it unusable, but they have since updated that and is the biggest reason I made the switch from HCP.
Vantagens:
I like how it can do so much and you have the option to run your business how you would like. I like the Pricebook and creating options. There is a lot of customization. I love the pipeline and statuses of jobs, quotes, invoices, etc it's really helpful and of course all customizable.
Desvantagens:
I was a little skeptical that I had to sign up for a year, something I wouldn't normally do, but having used it for a few months now, I'm really glad I did. With that said, I wish reporting was better and wish it looked more modern, it's definitely dated looking. I wish I felt like there was a bigger group of people using the software, like HCP, their Facebook group is large and very active. Always just relying on customer support is only one way to look at things. Overall I'm happy I'm with Fieldpulse, after having used Jobber and HCP for many years.
Resposta do FieldPulse
há 4 meses
Steven, thank you for your detailed feedback!
Look no farther
Comentários: I give it a 10 out of 10. Customer service along with the onboarding process and the continued follow up after becoming a customer, I give them a 11 out of 10. They have made the switch over to them seamless. I cannot say enough about how helpful everyone has been with Field Pulse.
Vantagens:
The team environment that customer service has with us. I like the ability to customize the forms to show what is needed and even to create our own forms to suit our needs. The ability to sent out contracts and take payments is another big aspect with Field Pulse. Once you understand how the Jobs and Invoices are tailored it makes keeping everything in place, nice and neat.
Desvantagens:
When I have found something that did not work as efficient as it could the team at Field Pulse always has found a way to fix it. The ability to pull reports could be done better. The software is so detailed that sometimes pulling a simple report can be cumbersome.
Resposta do FieldPulse
há 4 meses
Darrin, thank you for the fantastic review! We’re glad the onboarding process went smoothly and look forward to supporting your future success!
Customer for 4 years
Comentários: Great experience and my employees love it
Vantagens:
It fit our company, has all the items we need plus a few we are going to start using. Also the chat feature has helped us tremendously.
Desvantagens:
One item I would like to add that is specific to my company. I think they are working on it!
Resposta do FieldPulse
há 4 meses
Chris, thanks for being with us for four years! We’re glad to hear FieldPulse continues to be a great fit for your company.
Alternativas consideradas anteriormente:
Fieldpulse changed the way we work
Comentários: Fieldpulse has been a game changer for Pro Pool Team. We were able to centralize all the different types of work and customers into one system, that our clients love. The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.
Vantagens:
Fieldpulse was easy to set up and to get started. Fieldpulse is very flexible with the setup allowing us to customize our workflow for our industry. Our customers love the portal and the ease of making payment and tracking job history for their locations.
Desvantagens:
We have had a few issues with the engage phone system, but Fieldpulse is continually improving the software.
Resposta do FieldPulse
há 4 meses
Jeff, thank you for your feedback! We appreciate your shout-out to Holly and our support team!
Outstanding Customer Support and Easy to Use
Vantagens:
For starters, FieldPulse customer support is outstanding! My Customer Success Specialist, [sensitive content hidden], promptly responds to all my inquiries. To me, great customer support is a priority, especially regarding the software I use to run my business. I've had bad experiences with companies who don't care much about their customers. So, seeing how attentive [sensitive content hidden] is to my needs is very refreshing. Secondly, the software is very easy to use. I was offered an onboarding/training call that I haven't done yet. But even without the training, I was able to hop in and start creating customers, estimates, and invoices in minutes. The very intuitive interface makes even a novice comfortable about using the system. I look forward to scheduling my training call to use all the features offered to help grow and manage my business.
Desvantagens:
I guess one negative would be having to purchase add-ons to utilize the system fully. Having a business phone number tied into the system is a necessity. For that to happen with FieldPulse, you must purchase the Engage add-on, increasing the monthly cost. But with that said, they give you 5 new phone numbers and unlimited minutes and texts. Every correspondence is attached to the client dashboard. So now I use only one phone number to communicate with my clients instead of using FB Messenger, Instagram DMs, and personal text messages. It is much easier to keep track of everything this way. You can also port your existing phone number into the system if needed. Even with the extra monthly cost of the Engage add-on, FieldPulse is still cheaper than most other field management/CRM services available. So I guess the small increase in cost really isn't a negative after all.
Resposta do FieldPulse
há 4 meses
Sheri, thank you for your review! We're thrilled to hear that our customer support has made a positive impact on your experience.
Alternativas consideradas anteriormente:
Fieldpulse, software you can make your own.
Comentários: Excellent customer service and support, easy to understand user interface.
Vantagens:
Flexibility and customization options to make it fit your workflow.
Desvantagens:
QBD syncing issues that cause some delays with our accounting process.
Resposta do FieldPulse
há 4 meses
Eli, we appreciate your feedback. Thanks for choosing FieldPulse!
Alternativas consideradas anteriormente:
Stop overpaying for software
Comentários: Fantastic. Field Pulse gives me 90% of the functionality of other competing softwares, at 1/3 of the cost.
Vantagens:
Field Pulse is the lowest cost option in our industry and the simple setup is as quick and simple.
Desvantagens:
UI could use some improvement and I’d love more customizable options, like custom fields that could be used in report building.
Resposta do FieldPulse
há 4 meses
Matt, we’re glad FieldPulse offers the value you need at the right price. Thank you for sharing your feedback!
Alternativas consideradas anteriormente:
Front Office Staff
Comentários: It's been a big improvement to our company but being the first year there are still improvements we'd like to see
Vantagens:
Real time data for every user to have access to
Desvantagens:
Not able to customize as much as we would like to
Resposta do FieldPulse
há 4 meses
Sarah, thank you for the feedback!
Alternativas consideradas anteriormente:
Great service. Highly reccomend
Comentários: The sales, implementation and long term success team are great!
Vantagens:
The interface is very intuitive and user friendly with many customizations.
Desvantagens:
It did not entirely meet all of functional requirements but we were not expecting a custom solution.
Resposta do FieldPulse
há 4 meses
Angelo, thank you for the great review!
Alternativas consideradas anteriormente:
Great product and great staff
Comentários: Very good experience from start to finish.
Vantagens:
Getting in touch with staff was very easy and all done pretty quickly which I liked. Also having the chat feature available all the time really helps me out with quick answers.
Desvantagens:
Overall I haven't had any real dislikes about it.
Resposta do FieldPulse
há 4 meses
Daniel, we’re happy to hear you’ve had a great experience! Thank you for your review.
Alternativas consideradas anteriormente:
Service Titan Killer
Vantagens:
The overall organization. It has taken the guess work out of what needs to be done next
Desvantagens:
Nothing so far. They are great at doing updates.
Resposta do FieldPulse
há 4 meses
Thank you, Tobin! We’re pleased to hear your feedback.
Should try it out
Comentários: Its more organized and it does make scheduling easier.
Vantagens:
Scheduling purposes. Makes things easier
Desvantagens:
It didn’t convert all of the data from previous platform
Resposta do FieldPulse
há 4 meses
Breanna, we're happy to hear that FieldPulse has helped with scheduling. Thank you for your feedback!
Excellant software and user friendly
Vantagens:
FieldPulse is very user friendly and has great features and add-ons which is critical for a small business like mine. I have coaching with [sensitive content hidden] who is very friendly and professional and uses her time to answer questions and communicate effectively with me.
Desvantagens:
There is nothing to dislike about FieldPulse
Resposta do FieldPulse
há 4 meses
Samuel, thank you for the review! We’re glad our features have been beneficial for your business.
FieldPulse Review
Comentários: FieldPulse customer service is amazing. The platform is extremely user friendly and simple for all to use. FieldPulse keeps us organized in the office
Vantagens:
The ease of client intake, customer communication and scheduling of field techs.
Desvantagens:
The reporting feature in FieldPulse can be cumbersome.
Resposta do FieldPulse
há 4 meses
Thank you, Erica! We appreciate your feedback!
Still learning, but loving the system!
Comentários: Love it! Love that calls are recorded, customer flow is great and ease of seeing previous years jobs.
Vantagens:
The ability to track calls and communication when customers state they never received, the system shows if it’s been opened.
Desvantagens:
I would Like a notes section that time stamps each entry for techs/office to see an overview on opening a profile. Not being able to set the addresses on invoices to fit in business window envelopes, it will not line up.
Resposta do FieldPulse
há 4 meses
Christy, thank you for sharing your experience! We appreciate your feedback!
FieldPaulse
Comentários: It has been a great experience. Learning to use the system was simple and it has made my ability to make field notes a breeze
Vantagens:
Makes scheduling really easy and the no double booking feature is fantastic Having the ability to make field notes through the app is a great feature as well
Desvantagens:
I have not really found much that I don’t like about this system
Resposta do FieldPulse
há 4 meses
Lyndon, thanks for sharing your experience! We're thrilled to hear that FieldPulse has made scheduling easier for you!
Best Customer Service and support Team
Vantagens:
The software is very friendly and easy to use, and what made our new venture so smooth was our Customer Success Specialist, Holly Shelton. She is professional, kind, responsive and posses great customer service ettique.
Desvantagens:
We have been using FieldPulse for a couple of month, for now, I can say the only thing missing that our company needs is an online booking option.
Resposta do FieldPulse
há 4 meses
Maha, thank you for sharing. We’re thrilled to hear Holly made your onboarding process go smoothly!