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Avaliações do Motadata ServiceOps

Sobre Motadata ServiceOps

Uma plataforma que obtém informações de negócios por processamento em tempo real, correlação e visualização inteligente de dados de TI.

Saiba mais sobre o Motadata ServiceOps

Vantagens:

Não disponível

Desvantagens:

Não disponível

Notas do Motadata ServiceOps

Pontuação média

Praticidade
4,5
Atendimento ao cliente
4,5
Recursos
4,5
Relação qualidade/preço
4,5

Probabilidade de recomendação

8,7/ 10

O Motadata ServiceOps tem uma classificação geral de 4,6 em 5 estrelas com base em 50 avaliações de usuários no Capterra.

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Filtrar avaliações (50)

Gaurav
Gaurav
Co-Founder & CIO, Índia
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

Great tool to monitor networks.

5,0 há 7 anos

Vantagens:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Desvantagens:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Dharmesh
Team Leader, Índia
Armazéns, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Log your Service

5,0 há 10 meses

Comentários: Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.

Vantagens:

The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.

Desvantagens:

User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.

Jaykumar
Jaykumar
Senior Manager, Índia
Usuário do LinkedIn Verificado
Telecomunicações, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Motadata EMS

3,0 há 6 anos

Vantagens:

Easy of use. GUI KPI for over all infrastructure.

Desvantagens:

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Sai Kumar
Sr Technical Support engineer, Índia
Imobiliárias, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Motadata Asset management

5,0 há 3 meses

Vantagens:

Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency

Desvantagens:

difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console

Pratik
Network Engineer, Índia
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Enhancing IT Operations with Intelligent Automation

5,0 há 8 meses

Comentários: Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.

Vantagens:

Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​.

Desvantagens:

The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​.

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Motadata ServiceOps

5,0 há 8 meses

Vantagens:

Easy to use, easy to download the daily reports, easy to customize the report.

Desvantagens:

There nothing that I dislike about motadata service.

Perin
IT Support Specialist, Índia
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Motadata ServiceOPs-ITSM

5,0 há 8 meses

Comentários: Motadata ServiceOps is a robust ITSM solution. It is particularly valued for its automation capabilities, self-service portal, and detailed analytics.

Vantagens:

User friendly, Customization, Scalability

Desvantagens:

Performance, Integration, Documentation and Support

Nitesh
Network Eng, Índia
Serviços e tecnologia da informação, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

ServiceOps is excellent, feature-rich, and an overall great product.

5,0 há 7 meses

Vantagens:

Efficient asset management helps track all IT assets and their details. It also makes handling tickets easy and reduces manual tasks with automated workflows also many customizable features.

Desvantagens:

Some features are hard to understand at first, and integrating with third-party software can be challenging.

Arti
Project Coordinator, Índia
Serviços e tecnologia da informação, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Motadata - Service Desk Review

5,0 há 7 meses

Vantagens:

Supporting team, Prompt response, better solutions

Desvantagens:

Nothing to be mentioned as all the services were up to the mark

Narayan
Manager IT, Índia
Alimentação e bebidas, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good Product

5,0 há 8 meses

Comentários: very good. we can recomand the same to other

Vantagens:

Its very flexible to setup as per requirement.

Desvantagens:

Asset Management module. difficult to upload

Manish
IT Manager, Índia
Materiais de construção, 1.001–5.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Motadata ITSM and NPM for IT Solution and Management.

5,0 ano passado

Comentários: Tool is good, easy deployment and cost effective comparable to peer tools.

Vantagens:

ITSM and NPM integration and All details in single dashboard.

Desvantagens:

NPM and ITSM on different platform, needs to be on single platform.

Resposta do Motadata

há 12 meses

Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps

Avadhesh
Associate manager, Índia
Logística e cadeia de fornecimento, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A Comprehensive Analysis

5,0 há 10 meses

Vantagens:

1 Provide extensive monitoring capabilities for IT infrastructure, application and network 2.Customizable dashboards for real-time visibility into critical metrics 3Includes automation features for alerting. improving operational efficiency.

Desvantagens:

1. Some users find the initial setup and configuration process to be complex , requiring technical experties.

syam prasad
System Administrator, Índia
Imobiliárias, 501–1.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Motadata is Efficient Tool for IT Asset Management

5,0 há 3 meses

Comentários: Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time.

Vantagens:

Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting

Desvantagens:

The Mac agent installation could be more seamless with a default setup option to simplify deployment.

Sreekanth
Sr. Manager, Índia
Automação industrial, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Yaskawa Motodata Service Ops

5,0 há 7 meses

Comentários: I am very much happy with their service and support level. presales and technical department are very much supportive.

Vantagens:

their excellent support and knowledge sharing of every option.

Desvantagens:

their excellent support and knowledge sharing of every options.

Phanindra
Assistant manager IT, Índia
Imobiliárias, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Motadata Asset management

5,0 há 5 meses

Comentários: asset utilization and support performance. The built-in reporting tools

Vantagens:

Asse management with RDP services keep a clear inventory of hardware and software,

Desvantagens:

Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software,

Jinal
Executive support operation, Índia
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

"Transform Service Operations with Motadata's Advanced ServiceOps Platform"

4,0 há 8 meses

Vantagens:

Intuitive Dashboards: User-friendly dashboards that present data clearly and facilitate quick decision-making.Integration: Seamless integration with existing IT systems and tools for enhanced functionality.

Desvantagens:

Complexity in Setup: Users may find the initial setup and configuration process to be somewhat complex or requiring a steep learning curve.

Amol
IT Manager, Índia
Maquinário, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Motadata Review

5,0 há 7 meses

Vantagens:

Customization and tracking is very nice.

Desvantagens:

Application categorization is bit difficult.

prakash
system administrator, Índia
Arquitetura e planejamento, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Motadata ServiceOps

5,0 há 8 meses

Vantagens:

ticketing and asset managements and remote desktop

Devansh
EMS Admin, Índia
Serviços e tecnologia da informação, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Commendable experience with Motadata ServiceOps

4,0 há 7 meses

Vantagens:

Ticket & asset management which is very crucial part of our state data centre project

Desvantagens:

Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA .

Santosh
Executive, Índia
Logística e cadeia de fornecimento, 501–1.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Efficient and User Freindly

5,0 ano passado

Vantagens:

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

Desvantagens:

Process to close request which is time consuming and lengthy.

Resposta do Motadata

há 12 meses

Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps

Gaurang
CSO, Índia
Software, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Best Servicedesk tool for Mid Size organization

4,0 há 3 anos

Comentários: We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

Vantagens:

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

Desvantagens:

I think it would be better if they also include third party patching as part of patch management

Avaliador Verificado
Usuário do LinkedIn Verificado
Software, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Best tool that provides great informative dashboards about organization infrastructure

5,0 há 5 anos

Comentários: best tool for knowing your organization infra health checks.

Vantagens:

It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc.

Desvantagens:

Really I don't have any negatives, But I think there is some room for improvement in training and documentation.

Mayank
Mayank
Sr. Database Administrator, EUA
Usuário do LinkedIn Verificado
Serviços financeiros, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ease at finger tips for IT Pros

5,0 há 6 anos

Vantagens:

Simplicity with full graphical view of organization.

Desvantagens:

Linux based, maybe a little complex, but it's easy once you set it up.

Christopher
CTO, Singapura
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Motadata Service Ops Review

5,0 há 3 anos

Vantagens:

Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports

Desvantagens:

Nothing I can think of that is not good about this product.

Shane
Director, Índia
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Amazing Product

5,0 há 3 anos

Comentários: Amazing Product

Vantagens:

Amazing Product to work with, it has all components for an Effective ITSM solutions

Desvantagens:

None at this time - The Product works just superb