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Avaliações do RingCentral Contact Center

Sobre RingCentral Contact Center

O RingCentral Contact Center oferece recursos omnicanal que permitem aos clientes decidir como desejam se envolver com a empresa.

Saiba mais sobre o RingCentral Contact Center

Vantagens:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch.

Desvantagens:

Sometimes there is a small delay if you are working remotely.

Notas do RingCentral Contact Center

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,2
Recursos
4,3
Relação qualidade/preço
4,1

Probabilidade de recomendação

7,9/10

O RingCentral Contact Center tem uma classificação geral de 4,3 em 5 estrelas com base em 210 avaliações de usuários no Capterra.

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Filtrar avaliações (210)

Katherine L.
Katherine L.
Founding Lawyer, EUA
Usuário do LinkedIn Verificado
Escritório de advocacia, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for Small Virtual Law Office

5,0 há 6 anos

Comentários: We have a small office without a live receptionist yet we need to have different call routing for each person. I am able to configure the options for any variable (holidays, vacations, etc.).

Vantagens:

Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device.

Desvantagens:

Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always available and has always been able to help me when I call.

Jennifer
Billing Dept, EUA
Serviços financeiros, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ring central for all your calling neeeds

5,0 há 5 meses

Comentários: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Vantagens:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Desvantagens:

I have no complaints - I love and stand by Ring central

Casey
Office Manager, EUA
Produção audivisual, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Positive Experience Overall

3,0 há 2 meses Novo

Comentários: Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.

Vantagens:

I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.

Desvantagens:

Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.

Sabrina
Customer Service Rep, EUA
Seguros, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

RingCentral

5,0 há 4 meses

Comentários: Overall exxperience with RingCentral is 10/10

Vantagens:

We love that we can record calls when we need too

Desvantagens:

We have not found anything we dont like

Emma
Hiring Manager, Canadá
Construção, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ringcentral has changed the way our company operates

4,0 há 3 anos

Comentários: It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10

Vantagens:

It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.

Desvantagens:

I would like it if I could send batch text messages out to our employees to which they could respond to me only.

Avaliador Verificado
Usuário do LinkedIn Verificado
Transporte rodoviário e ferroviário, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Convenience but with cost

4,0 há 4 meses

Vantagens:

One standout aspect of RingCentral that users frequently commend is its comprehensive cloud-based communication system, which includes robust video and audio-conferencing capabilities. This feature facilitates effortless communication with team members and clients alike. The platform is also lauded for its straightforward setup and user-friendly operation, compatible with a variety of devices such as desktop computers, tablets, and smartphones.

Desvantagens:

One notable limitation is the call recording storage; on most plans, both on-demand and automatic call recordings are only stored for 90 days.

Avaliador Verificado
Usuário do LinkedIn Verificado
Emprego e contratação, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Not Great

3,0 há 2 anos

Comentários: We switched back to our old provider, so I would not recommend RingCentral.

Vantagens:

The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window.

Desvantagens:

Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back.

Kenny
move coordinator, EUA
Serviços ao consumidor, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ring central review

5,0 mês passado Novo

Comentários: overall experience is very good and i would recommend

Vantagens:

it has the ability to record calls and text

Desvantagens:

Sometimes the system glitches and we are unable to get calls/text. this is rare

Li
Legal Assistant, EUA
Escritório de advocacia, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Client experience is good

5,0 há 2 meses Novo

Vantagens:

It was fairly easy to communicate and navigate.

Desvantagens:

Could improve user interface so that the aesthetics are better.

Jasmine
Analyst, EUA
Gestão de investimentos, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ring central review

4,0 há 3 semanas Novo

Vantagens:

I liked how easy it was to get in touch with someone

Desvantagens:

I don’t think it was super easy to use for a beginner

Greg
CEO, EUA
Construção, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Delays in the call quality, terrible customer service, and extra charges

2,0 há 4 anos

Comentários: Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

Vantagens:

It seems like it has a lot of options in its feature sets.

Desvantagens:

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Kelly
Administrative assistant, EUA
Filantropia, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Depends on day for Performance

3,0 há 7 anos

Comentários: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

Vantagens:

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Desvantagens:

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Ryder
Owner, EUA
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Worse than free options like Google Voice

1,0 há 6 anos

Vantagens:

It's one of the lower priced voice services and gives us a company line that multiple employees can theoretically receive calls on.

Desvantagens:

There are a few weaknesses that ruin RingCentral for me. First, you cannot CALL OUT from the desktop application? I mean, who would ever need to call out I guess? It will dial your cell phone then dial the person you dialed from the desktop application as a work around - that's pretty weak since FREE services like Google Voice, Skype and DialPad have done this for over a decade. Also, about 50% of my calls go straight to voicemail. Weird huh? So no calling out, and 50% of of incoming calls are missed. Nice.

Jessica
QAPI Coordinator, EUA
Consultório médico, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Helpful

4,0 há 5 anos

Vantagens:

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

Desvantagens:

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.

Santosh
Database Administrator, EUA
Serviços jurídicos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ring Central - Review

5,0 há 5 anos

Comentários: - It is a great application overall with ring central.

Vantagens:

- Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent.

Desvantagens:

- The pricing can be made more affordable - They can add more features and limits to the applications

Avaliador Verificado
Usuário do LinkedIn Verificado
Automotivo, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Very functional

5,0 há 6 anos

Comentários: Definitely worth using!

Vantagens:

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

Desvantagens:

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

Sean
Client Service Specialist, EUA
Software, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Incredible call center alternative (especially when working from home)

5,0 há 4 anos

Comentários: Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Users can call support and each of us gets a notification and the opportunity to answer the call from our computer. Further, it is great for setting up interviews as it's as easy as sending out a link. I couldn't recommend this more to support teams as it has everything you need to help customers along their way when they have an issue.

Vantagens:

Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues

Desvantagens:

Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed

Desirae
Data Quality Professional, EUA
Consultoria de gestão, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

RingCentral

5,0 há 6 anos

Comentários: Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Vantagens:

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Desvantagens:

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Avaliador Verificado
Usuário do LinkedIn Verificado
Emprego e contratação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Big Fan

5,0 há 5 anos

Comentários: It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!

Vantagens:

I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates.

Desvantagens:

Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app.

Daniel
Customer Support Specialist, EUA
Software, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Solid VOIP App but not Always Consistent

4,0 há 7 anos

Vantagens:

Call clarity is really good if plugged into my company's network, I like that I can be on the phone and jump into a screen-share call within a few minutes without having to hangup the call.

Desvantagens:

Call clarity is very poor if using the app anywhere other than my main company network. Probably because I am on Wifi, but still a headache if I try to work from home or am out of the main office for the day. Occasionally, the calls that are sent to my team do not always connect to every team member despite everyone being available for the call. Can be frustrating because a few team members are forced to always take the call then instead of spreading the work load as expected.

Avaliador Verificado
Usuário do LinkedIn Verificado
Recursos Humanos, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Calling Software for you

5,0 há 4 anos

Comentários: Great calling software especially if you are working from home.

Vantagens:

*Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form

Desvantagens:

So far, this tool is a great help for me for calling my candidates so I don't have any problems with it.

Kenneth
Manager, EUA
Usou o software para: Mais de um ano
Fonte da avaliação

Great idea, features are cool but definitely fundamental flaws

4,0 há 6 anos

Vantagens:

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Desvantagens:

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

Lori
Office IT Admin, EUA
Saúde, bem-estar e condicionamento físico, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Use Ring Daily to integrate our team

5,0 ano passado

Vantagens:

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Desvantagens:

Nothing, it works great for us and we love it!

Kamaldeep Singh
Technical Sales Supervisor, Canadá
Telecomunicações, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

One of the best software

4,0 há 8 anos

Comentários: The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gives me power to do other work in my office without any problems

Vantagens:

Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software

Desvantagens:

Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying

Amanda
Administrative Assistant, EUA
Usou o software para: Mais de dois anos
Fonte da avaliação

We use ring central for our center phone system. It is very easy to use and user friendly. We like i

5,0 há 6 anos

Vantagens:

I love how i stay logged in when i click on my icon to start our day. The text box is easy to use. The fax feature is awesome

Desvantagens:

i don't have any complaints about this system. it works well for me and i enjoy using it. I was sceptical at first and do not feel that way at all now.