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Avaliações do Ideagen Quality Management

Sobre Ideagen Quality Management

O Q-Pulse oferece uma abordagem baseada em riscos para qualidade e gestão de documentos, que pode ajudar a conformidade com normas e regulamentos.

Saiba mais sobre o Ideagen Quality Management

Vantagens:

Integration of the software was quick and easy, as is general use on a day to day basis.

Desvantagens:

The modules are really expensive - we would like to have more but cost completely restricts this.

Notas do Ideagen Quality Management

Pontuação média

Praticidade
4,1
Atendimento ao cliente
4,6
Recursos
4,3
Relação qualidade/preço
4,4

Probabilidade de recomendação

8,6/10

O Ideagen Quality Management tem uma classificação geral de 4,5 em 5 estrelas com base em 165 avaliações de usuários no Capterra.

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Filtrar avaliações (165)

Greg
Greg
Systems Administrator, EUA
Usuário do LinkedIn Verificado
Autoridades policiais, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

They Just Get It!

5,0 há 4 anos

Comentários: The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Vantagens:

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Desvantagens:

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Danielle
Quality Compliance Co-ordinator, Reino Unido
Plástico, 201–500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Qualsys is life-changing!

5,0 há 5 anos

Comentários: Overall, it has made an improvement and met a lot of our needs. The most difficult part is getting end users engaged in the system.

Vantagens:

I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points!

Desvantagens:

The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example)

Resposta do Ideagen

há 5 anos

Hi Danielle, This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us. Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to [email protected] and our UX/UI team will look into it. Many thanks Emily

Catherine
Quality Manager, Reino Unido
Hospitais e Saúde, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Quality Management

4,0 há 3 semanas Novo

Comentários: Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting.

Vantagens:

Good product. Reliable. Easily accessible. Desktop client most user friendly.

Desvantagens:

Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate.

Daniel
I.T and Business Systems Co-ordinator, Reino Unido
Química, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great software

3,0 há 5 anos

Comentários: This is housing all our certificates, training and actions. So far so good!

Vantagens:

A very easy business system to administer. I particularly like the Actions and Document Manager module.

Desvantagens:

We needed a lot of customization to ensure the Training Manager module worked for us.

Resposta do Ideagen

há 5 anos

Hi Daniel Thank you for reviewing Qualsys. Delighted to hear you think EQMS is great software and a very easy business system to administer. We appreciate it can take a bit of time to get the modules configured so it meets your internal processes, but the effort you've but in now really will pay off in the long run. If you do have any suggestions or recommendations to help us improve EQMS, please do send us your feedback to [email protected] Thanks again, Emily

Yusuf
Quality Manager, Reino Unido
Hospitais e Saúde, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Complete sollution for a lab Quality Management system

5,0 mês passado Novo

Vantagens:

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements. all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Desvantagens:

Permission levels are rigid and requires primary licenses for high level tasks.

Stewart
Quality Manager, Reino Unido
Aparelhos médicos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Medical Devices EQMS

5,0 há 5 anos

Comentários: Very happy overall with the document and issue manager modules utilised within EQMS. Have already had a product upgrade and the customer support from the rep is excellent.

Vantagens:

The software can be used across a variety of platforms.

Desvantagens:

Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this.

Resposta do Ideagen

há 5 anos

Thank you for taking the time to write Qualsys a review Stewart! We are thrilled that you find the Qualsys support excellent and are very happy with the EQMS modules you are using. We're looking forward to seeing you at our next GxP Product Advisory group meeting! Emily

M
IT Infrastructure, Reino Unido
Saúde, bem-estar e condicionamento físico, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Excellent Quality and document Management Product...

5,0 mês passado Novo

Vantagens:

QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management. The software is interactive and user friendly, packed with useful features.

Desvantagens:

Lack of Dashboard in the desktop version. Creating new forms in occurances module in desktop version not usable - Yet to be fixed. Support team needs to be trained better to answer and troubleshoot end user queries.

Arjun
Quality Data Analytics Information Management admin, Reino Unido
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Overall a great Quality Management system

5,0 mês passado Novo

Comentários: Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments.

Vantagens:

The system is straight forward to use with some excellent features.

Desvantagens:

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Amy
Food Technologist, Reino Unido
Fabricação de alimentos, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great customer support!

4,0 mês passado Novo

Vantagens:

The customer support is great! A very personalised service with a dedicated account manager for our account. This keeps us organised and means that requests are actioned quickly. The system is logical and relatively easy to use from a supplier approval point of view.

Desvantagens:

The templates can be restrictive to adjust if you want to amend the SAQ and spec template. You cannot view the portal from the customer perspective so can be difficult to assist with enquires, although our dedicated QADEX support manager is always on hand to help.

Gemma
Sales admin, Reino Unido
Usuário do LinkedIn Verificado
Veterinária, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good system

4,0 há 2 meses

Comentários: Its a good system in order to access everything in one place.

Vantagens:

Its simple and easy to use. All documentation can be found.

Desvantagens:

It can be slow at times, and you are unable to attach images.

Paul
Implementation & Validation Consultant, Reino Unido
Indústria farmacêutica, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

Qualsys EQMS delivers the Expectation

5,0 há 5 anos

Comentários: As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society.

Vantagens:

The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems.

Desvantagens:

No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file.

Resposta do Ideagen

há 5 anos

This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS.

kevin
Quality Coordinator for Laboratories, Reino Unido
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Solid product with potential to do so much more if some simple things are improved

4,0 ano passado

Comentários: Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us).

Vantagens:

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Desvantagens:

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Lylian
Quality Manager, Reino Unido
Fabricação elétrica/eletrônica, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great EQMS for our business

5,0 há 5 anos

Comentários: Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management.

Vantagens:

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Desvantagens:

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Resposta do Ideagen

há 5 anos

Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly trying to make EQMS easier and faster to configure, and we really value your feedback. Your account manager is going to get in touch with you about using Risk Manager for H&S assessments. If there's anything else you'd like to see going forward please don't hesitate to send an email to [email protected] and we can pass on any suggestions to the Product team. We're looking forward to working with Texecom to further enhance the maturity of your quality management system. Thanks again and we hope you continue to enjoy using our quality management system software! Emily

Sarah
QA Pharmacy Technician, Reino Unido
Indústria farmacêutica, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Sarah Atkinson Review

4,0 há 4 anos

Comentários: The implementation of EQMS to the department has been very successful. We have come across some issues, however the helpdesk have been very helpful with any problems. It is a very impressive system. The amount of documentation control paperwork has declined massively, and those members of the team have more capacity to work on other tasks.

Vantagens:

The system has had a positive impact on the department. The whole process to upload documentation is very easy, easy to train other staff members and has worked exceptionally well. Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind. The security and data integrity features are also good.

Desvantagens:

. When saving a document detail or uploading a document, pop ups appears select 'yes' or 'cancel'. We feel this selection should be 'yes' or 'no'. Some of the reports and dashboard features do not fit our needs. We would have wanted to be able to drill down into different document owner groups, rather than a user. We have four areas Aseptics, Radiopharmacy, QA/QA and PMU document owners. It would be useful for our trending and MQRG reports if we could select one of these groups, rather than all the documents collated together.

Sajeevan
Head of Quality, Reino Unido
Indústria farmacêutica, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

EQMS System that does exactly what we want it do

5,0 há 5 anos

Comentários: The overall experience with EQMS has been exceptional. We as a company moved from a paper based Quality System to EQMS and straight away seen the benefits. The admin burden has declined and we have gained better control and visibility of our Quality System. This also enables us to focus on future projects knowing that we have a strong backbone in the form of EQMS.

Vantagens:

The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements.

Desvantagens:

The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked.

Resposta do Ideagen

há 5 anos

Wow, thanks for the glowing review Sajeevan! There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system. Thanks again for recommending Qualsys! Emily & team

Linda
Quality Manager, Reino Unido
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Seasoned Q Pulse QM Review

4,0 ano passado

Comentários: We use Q Pulse primarily to support accreditation with ISO 9001:2015, JACIE, HTA and IRMER. Unfortunately it is not used throughout the organisation resulting in conflict sometimes with other document storage IT systems and we occasionally have to duplicate documents.

Vantagens:

It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient.

Desvantagens:

I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report

Philip
ISO Compliance Engineer, Reino Unido
Fabricação elétrica/eletrônica, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Q-Pulse management system solution

4,0 ano passado

Comentários: We have used Q-pulse for over 10 years and it is a critical part of the business that we could not be without, although if we had a wish list to improve it, we would like it to be more user friendly and more helpful for the casual or new user.

Vantagens:

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Desvantagens:

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Rob
EQMS Manager, Reino Unido
Indústria farmacêutica, 10.000+ funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

High Quality QMS

5,0 há 7 anos

Comentários: EQMS supports our ISO9001 quality management processes, saves us time, and eases our communication with remote teams.

Vantagens:

We've been working with Qualsys and EQMS for four years. The core modules are mature and feature-rich, they enable us to streamline our processes and document management requirements. The apps save us many hours of manual effort each time we use them. There is also a healthy pipeline of new features and enhancements. Perhaps the biggest strength of the software is the commitment from the Qualsys team to the success of their customers. Highly recommended.

Desvantagens:

The software has so many features and options that it can take a little while to set up, however the Qualsys team have offered us support to get this right for our implementations.

Resposta do Ideagen

há 7 anos

Thank you Rob

Learay
QA Deputy, EUA
Química, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

All in one compliance package for sure!

5,0 há 3 anos

Comentários: With the loss of much of the prior QA staff and more individuals being hired and working remotely training was difficult. With Qualtrax able to made many of the burdensome tasks automated with immediate assignment to support staff and the training is assigned and completed on the individuals time making the process more efficient.

Vantagens:

The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on.

Desvantagens:

Software none. Just wish I had more time to dedicate to the whole process.

Leah
GCLP Analyst and Biobank Manager, Reino Unido
Pesquisa, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for GxP compliance

5,0 há 11 meses

Comentários: Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required.

Vantagens:

Use of target dates and automated reminders, ability to control documents and manage assets

Desvantagens:

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

Michelle
Quality Assurance Officer, EUA
Serviços meio ambientais, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Qualtrax is awesome!

5,0 há 5 anos

Comentários: Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards. The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location.

Vantagens:

*Easy installation with built in templates *Easy to train staff on how to use software *Audit preparation features built in (Document management, Process management Testing and Training, etc.) *Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system *Can share templates with other Qualtrax users

Desvantagens:

*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

Kenneth
Head of Customer Satisfaction & Quality Systems, Reino Unido
Serviços e tecnologia da informação, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

User Friendly System

5,0 há 11 meses

Comentários: QPulse is a relatively easy tool to master and allows for time bound and automated action tracking. CAPAs can be easily allocated post audit, customer feedback is easy to capture, audits are straightforward to plan and complete.

Vantagens:

Easy to keep track of actions, allocate actors and ensure actions.

Desvantagens:

Can take time to get users up to speed on occasions.

Grace
Receptionist, Reino Unido
Construção, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Grace - EME

2,0 há 7 anos

Comentários: I come across many difficulties with the functionality of EQMS , i work with large documents which won't upload to the system.
I called customer support over a year ago and the problem is still not resolved.

Vantagens:

N/A

Desvantagens:

- I cannot upload medium to large files

Resposta do Ideagen

há 7 anos

Hi Grace, Thank you for sharing your feedback on EQMS. I am really sorry to hear that you have struggled to upload large documents and that you haven't felt like the issue has been resolved. Network capacity and internet speed is always a limiting factor when uploading and downloading any item from internet. As we have just discussed, we are arranging a support nurse call with you to ensure you feel you have the support and training required, and maximise your use of the system. Many thanks, Emily.

Adam
Health & Safety Manager, Reino Unido
Indústria têxtil, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

A 'one stop shop' for all of our Quality and Auditing requirements

5,0 há 7 anos

Comentários: My company has purchased the EQMS system and we have gone for a number of the modules including Training Manager and Audit Manager, which I use on a regular basis. The system has made my job much easier and all my documents are now easy to access and easy to maintain. The training records are simple to review and update, the matrix review brings everything together in an easy to view format which can also be downloaded into Excel files. The Audit Manager is easy to use, specific audit can be designed and these are carried out on a tablet, photos and other evidence are easy to collect during the audit. The download feature is excellent and saves valuable time when writing the final report. The setting up takes a bit of time, but it's worth it and we have received excellent support from Qualsys throughout the setting up of the system.

Vantagens:

Easy to use for lots of information

Desvantagens:

Setting up

Resposta do Ideagen

há 7 anos

Hi Adam, Thank you for taking the time to write us a review. We are delighted to hear EQMS is making your role much easier and look forward to helping you maximise your use of the system in the future. Many thanks, the Team at Qualsys.

James
Production Manager, Reino Unido
Fabricação elétrica/eletrônica, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A great addition to Quality Control

4,0 há 5 anos

Vantagens:

The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

Desvantagens:

The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.

Resposta do Ideagen

há 5 anos

On behalf of the Qualsys team, thank you for sharing your review of EQMS and our services James. We're really delighted you're seeing success with the audit trails. Audit trails are one of the crucial features to review when looking at the EQMS tools and seeing how it tracks changes and activity. We're currently updating the interface and would love to hear your feedback. Please send any suggestions to [email protected] Thank you emily