Avaliações do ADP Workforce Now

Gestão de RH

Vantagens:

A interface principal é amigável e bem direta. Possui função de ocultar dados sensíveis com opção de revelar quando necessário.

Desvantagens:

A interface mais específica para registro de férias, por exemplo, é arcaica e difícil de utilizar.

Visualização

Comentários: Utilizo desde que ingressei na minha atual empresa e nunca tive nenhum problema com a ferramente. Sempre nos atendeu muito bem.

Vantagens:

A ferramenta nos permite enxergar com facilidade tudo o que ocorre no RH, trazendo super exemplificado os benefícios que possuo.

Desvantagens:

Embora seja por questão de segurança, o trâmite para redefinir senha.

Para quem pretende usar o sistema ADP no dia a dia como ferramenta de demonstrativos de pagamento

Comentários: De forma geral o minha experiência na usabilidade do sistema foi muito boa.

Vantagens:

A ferramenta é muito simples e clara no quesito usabilidade do funcionários

Desvantagens:

Um dos pontos que para minha experiência eu menos gostei foi a alteração de senha, já que eu precisava alterar a senha quase que sempre.

Sou Gabriel recomendando o ADP Workforce Now

Comentários: muito bom, super recomendo

Vantagens:

O produto é fácil de usar, sem burocracias.

Desvantagens:

as vezes o aplicativo apresenta lentidão.

Feedback sobre ADP

Comentários: A experiência é positiva, pois automatiza o trabalho de pagamento e benefícios.

Vantagens:

Controla o fluxo de salários e benefícios aos colaboradores da empresa.

Desvantagens:

Demora a disponibilizar o contra cheque por email.

satisfação

Comentários: Pagamentos de funcionários.

Vantagens:

Produto muito útil e facil de usar. Recomendo para todos

Desvantagens:

A demora no suporte de atendimento ao cliente

Review from a cleaning company

Comentários: It's been very positive I would use this everyday and recommended to anybody

Vantagens:

The ability to allow all of workers to connect through a single app and see everything they need to see for their job that day

Desvantagens:

Some of the abilities need to be updated because it's still a little janky on Android

My Opinion of ADP

Comentários: I enjoy ADP because it has a smooth system. I am able to access information easily and I am able to manage my team's payroll efficiently.

Vantagens:

I like that I have a dedicated section for my team whether its monitoring their time cards, the shifts that they work, the tasks that are assigned to them. I get reminders for requested time off, time balances. It notifies for upcoming holidays.

Desvantagens:

Sometimes the app has glitches and when we clock in or out the app doesn't collect our times

ADP WFN - Employer Admin Experience

Comentários: I think their customer service general line for employers is pretty good but the account managers assigned to the accounts are just not high quality account managers. They lack communications and follow ups. There have been many times where they AM contradicts themselves and are just not confident in their responses and end up giving us direction that is just not correct.

Vantagens:

I think the ATS functionality is very neat and user friendly. I love that you can customize it to fit your recruitment process, uploading templates for communications, status changes, posting questions, etc. I do like that there is an integration with Ziprecruiter as well and the ability to add a referral progam.

Desvantagens:

I think the access permissions and the ability to create security profiles i think is just not a strong point. There have been several times when trying to assign admin permissions that will just not work as intended or end up creating another problem like the restrictions in the profile caused them to not have access to another function when it should not be related, etc.

ADP Workforce NOW Survey

Vantagens:

I like the ability to tailor the program to the needs of the organization. We are able to turn on and off functions as they are being rolled out so that we are not overwhelmed during implementation.

Desvantagens:

Some of the functions can be confusing to those that are not computer savvy. Some assistance will be required to help them navigate the app.

One of the Best Workforce Apps

Comentários: Overall experience is excellent. Will be continuing to use and looking forward to more updates and tools that will be becoming available in the future.

Vantagens:

The simplicity of the app and the new updates really made the app much more than what it used to be. Ease of use as well as all the tools you have available. Everything you need in one app.

Desvantagens:

Before the updates the app could be slow at times. Even now the app can be a bit slow especially with logging in, but nothing that should deter anyone from using the app.

ADP Workforce Now is the Best

Comentários: I have used ADP Workforce Now in various roles and have found it very user friendly, easy to navigate and prefer it over other applications.

Vantagens:

I really like that ADP Workforce Now is easy to navigate

Desvantagens:

I haven't found any issues with ADP Workforce Now.

Tax help resolved

Comentários: Accounting and I wanted some tax related questions answered, so we called ADP. Also, we wanted to make some changes to a W-2 and was able to get the problem resolved.

Vantagens:

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Desvantagens:

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Great payroll software!

Comentários: I have enjoyed working with ADP, it is a straight forward processor who we've had no issues with.

Vantagens:

-Ease of Use -Manager friendly -Great TPA for government filings

Desvantagens:

- Security permissions can be hard to figure out - If doing payroll for multiple companies, starting payroll on one locks all companies

ADP functionality

Comentários: pretty fast in adjusting schedules and time adjustments

Vantagens:

quick implementation of schedules and timecards

Desvantagens:

Quick time out making it more time consuming to finish projects

Good Starting HR Software

Vantagens:

It was very easy to use, loved that you could view your W2 online and not have to wait for the mail. It was easy to clock in and out.

Desvantagens:

I did not like how you couldn't see your "Pay to Date" for your current hours in that pay period.

A Lot of Buck for Little Bang

Comentários: To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it. To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect. This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Vantagens:

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers. For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Desvantagens:

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place. Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

ADP

Comentários: After the implementation process, as painful as it was, the system seems to be a little smoother and working correctly. Still finding some items that are needing fixed from the lack of attention from our previous account managers.

Vantagens:

ADP has automated several process that used to be manual.

Desvantagens:

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

good for users, bad for admins

Comentários: decent platform but we switched to a more local provider just because of the level of service and ease of setting up new departments(properties). I'd recommend ADP for a larger company that may have some more pull in getting what they need, not a smaller company

Vantagens:

Easy to use for all employees, big company, so a lot of the kinks in the software were ironed out a long time ago. Employees know the ADP name and the system can be easily trained and implemented to new hires

Desvantagens:

our company does property management, which means we need different "departments" (aka properties) under the umbrella management company. It tooks us upwards of 6-8 weeks sometimes to have a new property set up in the system. We always got routed to different departments in ADP with little feedback/response until we escalated the issues out of sheer frustration.

HRIS System

Comentários: Overall my ADP Workforce now experience has been excellent.

Vantagens:

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Desvantagens:

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

ADP WorkForceNow disregards the "little guy"

Comentários: One of the worst software experiences I've ever had. We were promised a 2 month implementation, it ended up taking well over a year to get fully set up. We have gone through 10 different account managers on the ADP end and have to restart every time a new one comes into the picture. The software is old and outdated, very complicated to use. Overall, the only reason people flock to ADP is for their "brand name". In terms of ease of use, functionality, and other features that smaller payroll companies offer, ADP WorkForceNow is extremely lacking

Vantagens:

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Desvantagens:

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

Custom solution to fit any business size/type.

Comentários: We switched from Paychex to ADP as we outgrew the Paychex platform. Happy with the switch, despite the occasional headache.

Vantagens:

I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now.

Desvantagens:

Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc.

Not a good option for smaller companies

Comentários: Not great. Customer service is a joke without a dedicated service team, which you can only get by meeting a certain size threshold or paying roughly four times the monthly rate for basic service. They are constantly changing the theme/formatting of the website (at least twice a year), so you have to relearn things often. Six months ago I had a call with them to explore adding the Applicant Tracking and Performance Management modules, and they ended up presenting me with the biggest suite possible without 12 other pieces I didn't need (which was going to increase our annual cost on the system by 3 times, or $40k). When asked to quote me on just the 2 modules I wanted, they literally said "what is your budget? that will help us determine the price." Very backwards approach.

Vantagens:

Lots of customization in reporting and accesses

Desvantagens:

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

ADP

Comentários: WFN solves our issues for time and attendance tracking with employees in 30 states. It provides all necessary reporting needed to report on payroll spend.

Vantagens:

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Desvantagens:

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

Issues with Reporting and Customer Support

Comentários: I would strongly urge any user to make sure they are OK with the reports available. Don't take for granted that they can develop any report you may need. Also, If you are use to a personal support experience and find that necessary for your company this is not the right move for you.

Vantagens:

I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.

Desvantagens:

My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients. Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.