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Avaliações do ADP Workforce Now

Sobre ADP Workforce Now

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Vantagens:

Very easy to integrate and manage all employees data and personal information and added to the great cost benefit, I'll recommend this product.

Desvantagens:

The application itself was not easy to understand and was also difficult to simply set up. This may have been a user error but I am fairly tech savvy - so I was disappointed overall.

Notas do ADP Workforce Now

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,2
Recursos
4,3
Relação qualidade/preço
4,2

Probabilidade de recomendação

8,2/10

O ADP Workforce Now tem uma classificação geral de 4,4 em 5 estrelas com base em 6.436 avaliações de usuários no Capterra.

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Joe
IT Manager
Usuário do LinkedIn Verificado
Contabilidade, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

More modernized and easy to use, changed out HR department

4,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Tayna
Tayna
Auxiliar Administrativo, Brasil
Usuário do LinkedIn Verificado
Automotivo, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Visualização

5,0 há 2 anos

Comentários: Utilizo desde que ingressei na minha atual empresa e nunca tive nenhum problema com a ferramente. Sempre nos atendeu muito bem.

Vantagens:

A ferramenta nos permite enxergar com facilidade tudo o que ocorre no RH, trazendo super exemplificado os benefícios que possuo.

Desvantagens:

Embora seja por questão de segurança, o trâmite para redefinir senha.

Alex
Backoffice, Brasil
Serviços financeiros, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Para quem pretende usar o sistema ADP no dia a dia como ferramenta de demonstrativos de pagamento

5,0 há 10 meses

Comentários: De forma geral o minha experiência na usabilidade do sistema foi muito boa.

Vantagens:

A ferramenta é muito simples e clara no quesito usabilidade do funcionários

Desvantagens:

Um dos pontos que para minha experiência eu menos gostei foi a alteração de senha, já que eu precisava alterar a senha quase que sempre.

Gabriel
encarregado, Brasil
Atacadistas, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Sou Gabriel recomendando o ADP Workforce Now

5,0 há 2 anos

Comentários: muito bom, super recomendo

Vantagens:

O produto é fácil de usar, sem burocracias.

Desvantagens:

as vezes o aplicativo apresenta lentidão.

Rodrigo
Analista de importação, Brasil
Construção, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Feedback sobre ADP

4,0 há 3 anos

Comentários: A experiência é positiva, pois automatiza o trabalho de pagamento e benefícios.

Vantagens:

Controla o fluxo de salários e benefícios aos colaboradores da empresa.

Desvantagens:

Demora a disponibilizar o contra cheque por email.

jussara
Diretor, Brasil
Roupa e moda, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

satisfação

5,0 ano passado

Comentários: Pagamentos de funcionários.

Vantagens:

Produto muito útil e facil de usar. Recomendo para todos

Desvantagens:

A demora no suporte de atendimento ao cliente

Abegail
Abegail
RISK ANALYST, Filipinas
Usuário do LinkedIn Verificado
Serviços ao consumidor, 10.000+ funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Adp is one of the best!

5,0 há 2 meses Novo

Comentários: Highly recommended if you are looking for payroll database.

Vantagens:

I been using this in different company. It was really good to see overall database and breakdown of salary.

Desvantagens:

Sometimes there was a delay uploading Tax papers.

Jeffrey
Jeffrey
CEO and Chief Consultant, EUA
Usuário do LinkedIn Verificado
Contabilidade, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Full circle - off at prior company, new company on ADP

4,0 mês passado Novo

Comentários: I have been using ADP at all levels for 15 years + at 4-5 companies. I migrated my prior company off of ADP onto a different platform. I left that company as we were migrating/implementing...and the new company is using ADP workforce now. I like the individual attention that the level of support we have, but in the prior companies we were generally stuck in the helpline mess or getting passed between next on call.

Vantagens:

dependable, but always there. As long as you are not in the general support services line (which is poor) the business level service support is timely.

Desvantagens:

way too complicated. Not pure SaaS and is a mainframe type system.

Rayvano
Digital Marketing Specialist, Países Baixos
Ócio, viagens e turismo, 5.001–10.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

ADP workforce

3,0 há 2 meses

Comentários: The app is alright, but it has some bugs that has to be fixed.

Vantagens:

I like the way it presents your paycheck and the breakdown of what will be deducted.

Desvantagens:

The holiday request function doesn't work properly.

Jessica
Administrative Assistant, EUA
Saúde, bem-estar e condicionamento físico, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ADP User friendly

5,0 há 4 meses

Comentários: Overall ADP workforce Now has been amazing as for our employees

Vantagens:

ADP has organize our company in a very good way. my favorite feature is the on boarding. Able to have new hire complete their profile prior to their first day give us less time worried about paperwork and more time getting our new hire into their roll.

Desvantagens:

The least thing I like is the call center. Their are time when i call and unable to get my questions answer right away or sometime cant understand the person i am talking too.

Avaliador Verificado
Usuário do LinkedIn Verificado
Rádio e televisão, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Organized Economics Of Scale

5,0 mês passado Novo

Comentários: In this Age of Enlightenment participatory economic decisions making leads to self actualization

Vantagens:

Industrialization and automation backed capitalist are resourceful components in critical infrastructure Machine Learning

Desvantagens:

Miniaturization of computational abilities

Avaliador Verificado
Usuário do LinkedIn Verificado
Publicidade e marketing, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Highly Effective for Tracking Hours & Pay

5,0 há 2 meses Novo

Vantagens:

Great layout - simple navigation bars/large buttons, mobile friendly!

Desvantagens:

No cons thus far, great tool for payroll tracking

Avaliador Verificado
Usuário do LinkedIn Verificado
Hotelaria, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Solid time clock system.

5,0 mês passado Novo

Comentários: I'd happily use it again. I've used it on both sides of the time clock.

Vantagens:

It was easy to edit mistakes in your time clock.

Desvantagens:

It was fairly expensive for the programs. Better with practice.

Jennifer
Health Outreach, EUA
Consultório médico, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ADP Survey

4,0 mês passado Novo

Vantagens:

I accessibility of use, I have access to paystubs when ever I need them.

Desvantagens:

When requesting PTO, you much deduct you lunch, if you forget your time will no be correct for that week

Resha
Accounting and payroll, EUA
Contabilidade, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Use it everyday

4,0 há 2 meses Novo

Vantagens:

It’s part of my job and it’s easy to print reports or export to excel etc it’s pretty good

Desvantagens:

Honestly this program is pretty straightforward not hard to use

Rubi
Administrative, EUA
Escritório de advocacia, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Simply Payroll

4,0 mês passado Novo

Vantagens:

Easy to use payroll services. Intuitive.

Desvantagens:

It was user-friendly, easy to navigate between menu options.

Victoria
HR Generalist, EUA
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Has Potential to be Great, Makes Life Easier

3,0 há 4 anos

Comentários: Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.

Vantagens:

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Desvantagens:

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Cody
Controller, EUA
E-Learning, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ADP WFN Saves Money Without the White Glove Service

4,0 há 3 anos

Comentários: Overall despite the high about of struggle it takes to get up and running, ADP WFN is a very solid platform if your company seeks to integrate many functions all within a single platform, and wishes to take a somewhat "hands-off" approach to tasks. Payroll tax is automatically done by ADP, for instance. This platform may not be the most user-friendly, but it works and it's a very powerful tool once learned. Unless your company wants a true "white glove" experience, you can likely not to better for the price than ADP WFN.

Vantagens:

ADP WFN covers all the bases for HR, tax, payroll, applicant tracking, timekeeping, and more. I would not say that ADP is the absolute best-in-class for any individual module, however, as a holistic package it's extremely powerful. The ADP WFN package is very price-competitive compared to other payroll software. The integrated nature of the platform (one stop shop) and longstanding, proven track record is what I would most recommend about ADP.

Desvantagens:

There are 2 large cons for ADP, however, these may be present with other platforms too. First is the initial onboarding and setup. I've onboarded ADP at 3 companies over the past decade, and it can be extremely hit or miss - it's entirely dependent on the ADP team you get. The timeline can also be much longer than one may think to start. Secondly, when problems come up, customer service is where things can tend to go awry. Again, it's completely dependent on the person you get. As a bit of advice, if you feel like a bad response was given, call right back and speak to a different person, you might end up with a great resolution.

Irene
Resident Services Manager, EUA
Gestão de organizações sem fins lucrativos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

ADP Workforce Now - not just for payroll anymore

5,0 há 2 anos

Comentários: The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.

Vantagens:

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Desvantagens:

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

Joshua
Founder/ Principal Design/ Consultant, Canadá
Maquinário, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

JNM Rise Inc. - ADP Work Force Now

3,0 há 4 anos

Comentários: Truthfully it has not been that bad for time management and processing payroll. Do I wish there were more customization options? Absolutely. Work Force Now has its limitations, and for this reason I have begun exploring other HRIS options.

Vantagens:

The set up of the software was fairly simple to perform. We transitioned to this HRIS software from Ceridian in the hopes it would offer more of what we were looking for in transparency with our team, tools for better personnel management to our leadership team, and overall ease of use with our employees. A large decision for us too was that we wanted to move away from paper, and ADP offered a completely paperless option which we really appreciated.

Desvantagens:

While they claim to pride themselves on customer service, the ADP team have been less than helpful on multiple occasions. That's not to say this is the case for all employees, in fact, some have gone way above expectation and I am grateful for that assistance. Others, have been difficult to work with and have even gotten frustrated with myself when calling in for assistance.

Phillip
Hospital Manager, EUA
Veterinária, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

ADP User

5,0 há 3 anos

Comentários: My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.

Vantagens:

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Desvantagens:

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

Carmel
Owner, EUA
Seguros, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Very Easy to User Management System for Benefits & Payroll!

5,0 há 3 anos

Comentários: Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my business and also to keep my business records up to date! Extremely please with the software!

Vantagens:

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

Desvantagens:

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

Avaliador Verificado
Usuário do LinkedIn Verificado
Hospitais e Saúde, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Necessary for some companies, I'll explain

3,0 há 5 anos

Comentários: If your company is in that awkward stage situation where you either don't have your own payroll or don't have your in-house payroll software, utilizing something like ADP is necessary. It is useful because ADP allows you to either completely outsource, or partially where you maintain your in-house payroll dept., but use their software. You can even cut your own checks or have ADP do it. They are far more robust in their ability to handle complex payroll issues then competitors that are newer to the game. They also have a lot of cross-platform compatibility with things such as third party HRIS and ATS systems that competitors such as Paychex don't. Most HR software will implement ADP integration first because it is so widely used, and may never even offer integration for other software. ADP is basically essential if your company needs this integration ability. However, as a software, it is horrible. It is hardly intuitive, and while you can become a power user based on experience, much like Photoshop or other outdated software with robust features and following, it is a product of necessity and not design. I've attempted using alternatives such as Paychex, but ADP is so entrenched and if you have any level of complexity in your payroll, there just really isn't an alternative that matches it. While alternatives are easier to use and cheaper, they usually do not have the features and support ADP does. As a side note, ADP literally has service techs on standby 24/7.

Vantagens:

It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.

Desvantagens:

Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.

Collin
Collin
HRIS / Payroll Analyst, EUA
Usuário do LinkedIn Verificado
Varejistas, 1.001–5.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Leading Payroll Vendor for a Reason

4,0 há 5 anos

Comentários: This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Vantagens:

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Desvantagens:

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.

Avaliador Verificado
Usuário do LinkedIn Verificado
Editoras, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

ADP is a great tool for businesses

5,0 há 5 anos

Comentários: Really happy overall.

Vantagens:

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Desvantagens:

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

Joy
Payroll Director, EUA
Serviços meio ambientais, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

ADP WFN is fantastic!

5,0 há 7 anos

Comentários: I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.

Vantagens:

Ease of use, logical layout, robust options.

Desvantagens:

Still, some client-facing things to be smoothed out.

Resposta do ADP

há 7 anos

Joy - thanks for providing such a detailed and insightful review. As always, reach out if you need anything. [email protected]