15 anos ajudando empresas brasileiras
a escolherem o melhor software

Sobre Dialfire

Software Call center de saída fácil de usar e repleto de recursos da nuvem com muitos recursos avançados, mas sem configuração ou taxa mensal de agente.

Saiba mais sobre o Dialfire

Vantagens:

It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

Desvantagens:

Nothing special, sometimes in campaigns with more than 10 million data a little slow querys.

Notas do Dialfire

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,9
Recursos
4,6
Relação qualidade/preço
4,8

Probabilidade de recomendação

9,3/10

O Dialfire tem uma classificação geral de 4,7 em 5 estrelas com base em 18 avaliações de usuários no Capterra.

Filtrar avaliações (18)

Classificar por

Você já usou o Dialfire antes?

Compartilhe suas experiências com outros compradores de software.

Filtrar avaliações (18)

Jacob
Jacob
CEO, Austrália
Usuário do LinkedIn Verificado
Serviços ao consumidor, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Powerful and support is very helpful to setup.

5,0 há 5 anos

Comentários: Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent.

Vantagens:

Features, ease, and support... it does everything we would need and more.

Desvantagens:

There is a learning curve... but it is a powerful software to learn.

Zeynel
Social Media Manager, Canadá
Produção audivisual, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Outstanding Efficiency with Dialfire

5,0 ano passado

Comentários: Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns.

Vantagens:

Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues.

Desvantagens:

One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky.

Luca
Head of Marketing, Alemanha
Seguros, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A stable, growing and functional with a great support!

4,0 há 2 anos

Comentários: Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT]
. [SENSITIVE CONTENT]
thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire.

Vantagens:

Dialfire can be used very flexibly and individually. It allows automation to connect your own processes.

Desvantagens:

The administrator should be given more options here. The documentation should be developed a little further and made more understandable.

Cliff Ian
Deputy General Manager, Filipinas
Terceirização/Deslocalização, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Remotodojo on Dialfire

4,0 há 2 anos

Comentários: It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.

Vantagens:

There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money.

Desvantagens:

There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker.

Avaliador Verificado
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

Dialfire is a great callcenter platform, that can be set up really quickly and easily.

5,0 há 7 anos

Vantagens:

It was really easy to set up. I did not have to install anything. Right after signing up I imported my contact list and it worked right away. Then I added my users and the caller id and I could start immediately. Dialfire build the contact formular based on the import. It was really straightforward. I decided to add some additional fields, which was a matter of a few clicks. Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away. The support also told me about a wallboard, which I then created in 3 clicks. It is now displayed to my agents and especially the Team leaders like to see the progress.

Desvantagens:

0/1500 It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Fabio
CEO, Alemanha
Consultoria de gestão, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

This is the best dialer I have ever used

5,0 há 2 anos

Vantagens:

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.

Desvantagens:

I currently have no points that I would like to emphasize negatively

Benjamin
Auth. Officer, Alemanha
Terceirização/Deslocalização, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A comprehensive solution at scalable costs

5,0 há 7 anos

Comentários: With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.

Vantagens:

The solution is easy to implement and works well on our systems. The support is very easy to reach and always competent.

Desvantagens:

The documentation and manuals are good and up-to-date, but could be a bit more extensive at one point or another.

Benedikt
CEO, Alemanha
Usou o software para: Mais de dois anos
Fonte da avaliação

Very easy and smart to handle cloud dialer with cheap prices.

5,0 há 7 anos

Vantagens:

The handling of the dialer is very smart and easy. Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world. Recommendable for most of the callcentres.

Desvantagens:

Nothing special, sometimes in campaigns with more than 10 million data a little slow querys. Not very disturbing.

Bojan
Bojan
Business Development Manager, Croácia
Usuário do LinkedIn Verificado
Terceirização/Deslocalização, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great software for small campaigns, easy to set up and run

5,0 há 6 anos

Vantagens:

We used Dialfire to run a few telemarketing campaigns. It was very easy to set up and have it running within less than an hour. Great customer support. Easy to top us as they accept CC's, some other CRM's don't, which make it difficult to start of a campaign quickly. They don't charge licence or admin fees, the only fees is the telecom/impulse per minute. Good statistics for a free software. Multiple dialing options. A lifesaver.

Desvantagens:

Slightly more expensive impulse fees than other CRM's, however no licence fee.

Avaliador Verificado
Usuário do LinkedIn Verificado
Pesquisa, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great Call Center Software

4,0 há 6 anos

Comentários: Good experience

Vantagens:

1) Easy to set up and use 2) Good support from the customer support team

Desvantagens:

Must work on pricing structure to be more competitive in the market

José
CEO/ Founder, Espanha
Terceirização/Deslocalização, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

LA Qualité du Support et le Service Client sont tout simplement Exceptionnel

5,0 há 2 anos

Comentários: Tout simplement Extra ordinaire, je n'ai que des éloges, nous avons été accompagné tout du long par l'équipe Support qui est vraiment la Brique essentielle de notre satisfaction vis a vis de dialfire.

Vantagens:

la rapidité et la facilité de mise en oeuvre , ainsi que le déploiement dans l'entreprise mais aussi pour une utilisation avec des personnes en Télé Travail.

Desvantagens:

l'absence de documentation ou de formation sur le langage pour programmer des script ou faire des choses plus avancés.

Antje
Callcenter Management, Alemanha
Consultoria de gestão, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Professionelle, flexible und transparente Software-Lösung zur Anbindung mehrerer Sub-Callcenter

5,0 há 2 anos

Comentários: Wir nutzen Dialfire zur Außendienstterminierung und können so mehrere unterschiedliche Callcenter an das System anbinden. Der große Vorteil ist ein einheitliches System, man kann die einzelnen Center vergleichen und hat alle Ergebnisse gebündelt.

Vantagens:

- flexibel anzupassen und zu erweitern - Anbindung an externe Systeme - jederzeit und von überall aus sehr einfach zu verwenden

Desvantagens:

Priorisierungsmöglichkeiten in Abhängigkeit zueinander

Eren
Vertriebsleiter, Alemanha
Publicidade e marketing, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Erstklassige Software

4,0 há 12 meses

Vantagens:

Die Software hat mir sehr viel Arbeit abgenommen! Vor allem der Support ist blitzschnell, zuverlässig und kompetent!

Desvantagens:

hängt manchmal ein wenig, sodass man die Seite neu laden muss

Catherine
Gerant, França
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

pratique et très concret

5,0 há 2 anos

Vantagens:

La facilité de mise en action et le confort qu'en tirent les opérateurs à l'utilisation. Le support technique est très réactif et très pertinent.

Desvantagens:

Il manque l'une ou l'autre fonctionnalité pour se calquer à mon besoin précis , mais Dialfire est toujours là pour proposer des solutions et alternatives.

Patricia
Head of Telemarketing, Alemanha
Serviços financeiros, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Teylor

4,0 há 2 anos

Comentários: Super Support

Vantagens:

Preis-Leistung, Support, Nutzungsmöglichkeiten der Steuerung von Kampagnen

Desvantagens:

anfängliche Probleme mit Schnittstellen zu anderen Programmen / Software

Maximilian
CEO, Alemanha
Consultoria de gestão, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best in Class / Top-Tier Support & Business Process understanding

5,0 há 2 anos

Comentários: Best in class from my point of view

Vantagens:

Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer. There is nothing that can happen or be done wrong.

Desvantagens:

The Reporting serves everything you need except the terms, you have to rewrite some terms for a better understanding on the management level

María
Informática, Espanha
Sistema judicial, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Rapidez, soluciones y amabilidad

5,0 há 2 anos

Comentários: Buena gestión, rapidez y amabilidad. Siempre dispuestos a ayudar.

Vantagens:

Muy buen soporte. Te ayudan en todo momento y gestionan con mucha rapidez

Desvantagens:

Me ha gustado todo hasta el momento. Soporte te ayuda en todo momento de manera rápida y eficaz

Jason
E-commerce Director, EUA
Automotivo, 51–200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Phones handled with ease

5,0 há 3 anos

Comentários: Overall things have gone well and I feel this will be a benefit as we learn more

Vantagens:

Dial fire makes it easy tier for us to reach multiple customers.

Desvantagens:

Would like a smoother interface into my CRM