Avaliações do Thryv

Avaliador

Vantagens:

Produto ótimo, custo benefício na média, tem qualidade e seu desenvolvimento eficaz.

Desvantagens:

Ter mas conteúdo, para ajudar mas pesquisas.

Loving Thryv!

Comentários: Excellent.

Vantagens:

It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!

Desvantagens:

It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll.

THRYV A Great CRM, All in One Software for Small Businesses

Comentários: Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price.

Vantagens:

THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

Desvantagens:

I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes).

Thryv is Horrible

Comentários: Horrible. Never again will I use this company

Vantagens:

When I get rid of them. Very difficult to use

Desvantagens:

Everything that has to do with Thryv. They're just out to make money

Great comprehensive software package for a small business

Comentários: Very helpful, more useful than I expected when I chose it

Vantagens:

Love the calendar, CRM, online appts and reminders, and ability to create/edit/send & re-send invoices (& take payment online)

Desvantagens:

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for. Just show me the perfect match! Or at least make it the first thing I see.

Impressive Customer Service and Good Tools

Comentários: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.

Vantagens:

I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.

Desvantagens:

Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.

Great Social Media Platform

Comentários: Our experience has been great thanks to the hard work of [sensitive content hidden]. He went beyond his scope and when he was not sure of the path, he would take the time to stay with us as a rep directed and showed us how to correct our issue. My partners and I appreciate that we could always contact [sensitive content hidden] when we were having issues with the website, social media, Google business, etc. Anything we need, [sensitive content hidden] is always there for us.

Vantagens:

It is the Social Media platform. We love that we can post one message and it goes to all of our platforms.

Desvantagens:

Calendar. Never have been able to maximize the calendars potential.

A Huge Help for Small Businesses

Comentários: Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Vantagens:

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Desvantagens:

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

THRYV is helping my business grow

Comentários: Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business.

Vantagens:

Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.

Desvantagens:

There are some functions that I don't use in my business and I feel they clutter my dashboard.

Great for simple CRM needs

Comentários: Thryv collects client's contact info, and with their webhooks, I can easily import them where I need them.

Vantagens:

I really like how we can capture potential clients info into the system and then start marketing to them.

Desvantagens:

If you have a current client, say a parent, and that parent has more than one child that needs to be in the system, you can't automatically have the 2nd child and no entered into the system. Also, if you are having them register their children for services, it is VERY VERY confusing because the system is not set up well for multiple "Sub" Clients.

I thrive with Thryve

Comentários: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve

Vantagens:

I like how everything i need to run my business is intergrated into the one easy to use app

Desvantagens:

The only thing i dont like would be the price, after the free trial, it can be a little expensive.

Amazing business management software

Comentários: Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future. Great price for the value.

Vantagens:

I love using the social media scheduling tool because it saves me a lot of time compared to before. I also use the appointment scheduler on a daily basis. The reminders help me remember all my appointments and help to remind my clients of the time. The website widgets have been a great addition and really help increase the amount of people contacting our business.

Desvantagens:

Sometimes when I am trying to access my Thryv software via mobile, it just keeps loading but never opens. That can get a bit annoying. Also, sometimes the software can be a bit glitchy, not load in certain areas. Also, the social media scheduling tool sometimes randomly disconnects my social media profiles and cancels the posts I had scheduled. That is a bit annoying as well.

Too complicated

Comentários: Not user friendly, too many steps to accomplish simple tasks

Vantagens:

We don't use Thryv anymore because everything was way too complicated

Desvantagens:

Having to do too many steps to accomplish a task

Thryv REALLY Cares

Comentários: From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.

Vantagens:

Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!

Desvantagens:

I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.

Our buiness has bounced forward

Comentários: The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.

Vantagens:

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Desvantagens:

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.

Thryv for HR use

Comentários: We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Vantagens:

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Desvantagens:

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Improvements needed

Comentários: Business automation has gotten a lot easier, as well as communication with customers

Vantagens:

simplicity of the software makes it easy for new employees to learn.

Desvantagens:

many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice.

Wouldn't run a business without it

Comentários: It is crucial to the business I run!!

Vantagens:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Desvantagens:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Dipping my small business toe into CRM

Comentários: I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Vantagens:

I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Desvantagens:

I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Customer Relations

Comentários: My experience with Thryv has been wonderful. The staff is not only friendly, but very knowledgeable of E-Commerce and how to succeed in my business.
After spending a large amount of my budget with two other services, Thryv is the only platform that made me feel that I have a team behind me and my Business.

Vantagens:

Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended

Desvantagens:

If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.

This software saves me SO much time

Comentários: I’ve had an overwhelmingly positive experience with Thryv

Vantagens:

Everything is amazing. I love this software and it’s ease of use.

Desvantagens:

The lack of an Afterpay-like integration the way Square has.

As a part of DexYP I would advise you to STAY AWAY !!!!!!

Comentários: I learned not to deal with crooked businesses like DexYP !!!!!!!!

Desvantagens:

There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with similar type businesses, so we decided to go with them and see what they could do for us. We attempted to contact our representative with dex and had a lot of difficulty getting them to call us back. After two weeks of trying we finally had to call someone higher up. They finally had our rep call us. We informed her that we were going to be changing up our services, to which she replied we couldn't because we were under contract. We asked how that was possible when neither my wife or I had signed a renewal agreement. she explained that because my wife and I were busy she just had our employee sign the contract on our behalf. We then contacted customer service because they illegally had an employee sign the agreement. We were then told by the customer service representative that anyone in our company can sign a binding legal agreement on our behalf. Needles to say we were livid and we are not finished with this yet.

All in one Software

Comentários: Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.

Vantagens:

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Desvantagens:

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Excellent for scheduling, invoicing, and social posts; not great for web editing.

Comentários: Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.

Vantagens:

It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.

Desvantagens:

The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.

Customer Service is the worst imaginable

Comentários: Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.

Vantagens:

I’m able to respond to customers quickly

Desvantagens:

Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.