Avaliações do JustCall

Sobre JustCall

O JustCall é um sistema de telefonia baseado na nuvem para as equipes de vendas e suporte fazerem, receberem, registrarem ou gravarem chamadas diretamente do computador ou telefone.

Saiba mais sobre o JustCall

Vantagens:

Easy to use, plenty of features, Setup was very straight forward.

Desvantagens:

At some point there were interruptions due to the network. Also sometimes cut the voice due to the connection.

Notas do JustCall

Pontuação média

Praticidade
4,2
Atendimento ao cliente
4,2
Recursos
4,0
Relação qualidade/preço
4,3

Probabilidade de recomendação

7,6/10

O JustCall tem uma classificação geral de 4,1 em 5 estrelas com base em 86 avaliações de usuários no Capterra.

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Filtrar avaliações (86)

Matthew B.
Matthew B.
Director, França
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Fast implementation, great support team

5,0 há 3 anos

Comentários: Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Vantagens:

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Desvantagens:

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

David L.
Owner, EUA
Gestão da educação, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Integrates well with most CRMs

4,0 há 3 anos

Comentários: We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Vantagens:

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Desvantagens:

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Kyra T.
Customer Success, EUA
Serviços ao consumidor, 11-50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas:

A Versatile Service

3,0 há 3 anos

Comentários: JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Vantagens:

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Desvantagens:

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Resposta do JustCall

mês passado

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.

Avaliador Verificado
Director, Mianmar (Birmânia)
Usuário do LinkedIn Verificado
Software, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Changes the way you sell and manage

5,0 há 3 anos

Comentários: The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.
I have watched JustCall change the way salespeople work, for the better!

Vantagens:

It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Desvantagens:

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Resposta do JustCall

há 3 anos

Thank you so much for sharing your kind words and review. We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/ Hope this helps.

Avaliador Verificado
International Member Services, EUA
Usuário do LinkedIn Verificado
Transporte rodoviário e ferroviário, 201-500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

CRM Heaven

4,0 há 4 anos

Vantagens:

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Desvantagens:

The software can be buggy at times, but a quick restart solves the trick.

Resposta do ViralWoot

há 4 anos

Thank you for sharing your review. We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market. Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time. Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Alexander D.
Alexander D.
Student Success Team Lead, EUA
Usuário do LinkedIn Verificado
E-Learning, 11-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

JustCall Integrates well with our CRM/Hubspot but spotty call quality.

3,0 há 3 meses

Comentários: I would say that it is mixed. We haven't found a system we liked better yet.

Vantagens:

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Desvantagens:

I have had some problems with the call quality.

Resposta do JustCall

há 2 meses

Hello Alexander, Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration. It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team. In the meantime, if you face the issue again please raise a ticket here at [email protected] (or) contact our customer support. we will be there to help you throughout the journey.

Avaliador Verificado
Sales Development Representative, EUA
Usuário do LinkedIn Verificado
Serviços a indivíduos e famílias, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great app!

4,0 há 3 anos

Vantagens:

Allows me to make calls and track data. It also allows me to make texts!

Desvantagens:

Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily.

Resposta do JustCall

há 3 anos

Thank you for sharing your feedback & review. Our engineering and product teams work 24/5 to ensure our users don't face any problems with the product but if you are coming across any specific bug repeatedly, please report that on our chat support and we will make sure that it gets resolved on priority. Also, you may consider subscribing to our product updates blog to keep yourself updated with all the new improvements that are going live in JustCall on almost daily/weekly basis. Link is https://justcall.io/updates

Avaliador Verificado
Senior Account Executive, Filipinas
Usuário do LinkedIn Verificado
Software, 51-200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Just call to integrate notes into PipeDrive

4,0 há 3 anos

Comentários: I would give it a 7 for overall rating. Simply because I think the team behind can do so much more with the PD integration especially with contacts that are duplicated which causes some calls that are made from a deal open is saved in another because it detects that deal instead of the other.

Vantagens:

Huge pro for JustCall is its integration capability with PipeDrive. Linking the notes on calls that took place via JustCall to PD cuts the job in half.

Desvantagens:

It is probably the delay and lag in the software at times. Notes don't come up right away in the PD link. Not sure if its a JustCall issue or PipeDrive because there are occasions where the notes were saved in JustCall but does not show in the deal on PD where the call was made from.

Resposta do JustCall

mês passado

Hello, Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration! Do check out the link below for recent updates and workflow automation we intend to give through integrations.: https://justcall.io/updates/

Rahim K.
Head of Customer Success, Canadá
Usuário do LinkedIn Verificado
Bens de consumo, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

The automated texting solution that hits almost every spot

4,0 há 3 anos

Comentários: 9/10.

Vantagens:

JustCall is easy to use and set up. With it's app, email notifications, and ability to integrate with some third party apps, it's been our go to solution for almost a year.

Desvantagens:

Ideally, you should have some more 3rd party integrations. Currently, I'm using a PlusThis integration to connect JustCall to Infusionsoft. The problem there is that I'm unable to format my texts (with line breaks) as I'd like.

Resposta do JustCall

há 3 anos

Hey Rahim, thank you so much for sharing your JustCall experience. We keep on building new integrations as per our customer requests, Now that you have mentioned this here, we have already shared this with our engineering team. They will reachout to you to understand your usecase better and provide you the required integration. Going forward, whenever you think of any such useful integration, just ping us on our chat and we will take it forward.

Avaliador Verificado
Senior Business Developer, Colômbia
Usuário do LinkedIn Verificado
Software, 51-200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Awesome tool to integrate with Hubspot!

5,0 há 2 meses Novo

Vantagens:

It is easy to do the onboarding and the setup according to your team's needs.

Desvantagens:

It is difficult to be patient around the app downtime to do calls.

Resposta do JustCall

mês passado

Thank you so much for a five-star review! It means a lot to the team. We are delighted to hear about your smooth onboarding experience. If you have any queries, write to us at [email protected] and someone will be right there to help you.

Logan T.
Director of Customer Experience, EUA
Roupa e moda, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas:

Great Service Tool

5,0 há 3 anos

Comentários: Outlined in Pros section above.

Vantagens:

Compared to our previous system, we have much more features as well as a lower cost structure. We have been able to create store-specific numbers that route back to HQ if missed. This creates a better customer experience and helps us scale our internal service team more efficiently. We also were able to add text as a communication channel.

Desvantagens:

My only piece of feedback is being unable to adjust some features myself. For text message notifications and some routing from an SIP device, I need the JustCall support team to adjust these features on my behalf. I appreciate that these can be done outside of the standard platform features and just wish I could easily update this myself during setup. Team has always been very responsive and helpful though.

Jay W.
COO, EUA
Fotografia, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Wonderful VOIP calling solution to pair with Pipedrive

5,0 há 3 anos

Comentários: Works amazing for the most part. Very little issues and super glad we found them and will continue to use them for the foreseeable future.

Vantagens:

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed. Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

Desvantagens:

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

David M.
CEO, Austrália
Companhias aéreas/Aviação, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas:

Tight integration with Copper and Zapier

5,0 há 3 anos

Comentários: We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Vantagens:

We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Desvantagens:

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Devin B.
CEO, EUA
Serviços financeiros, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Affordable, functional option

5,0 há 3 anos

Comentários: Very solid. We have high call volume and a lot of leads. It does what's needed.

Vantagens:

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Desvantagens:

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

Harrison H.
SDR, Reino Unido
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Use Justcall daily, it's a robust solution

4,0 há 3 anos

Vantagens:

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Desvantagens:

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Resposta do JustCall

há 3 anos

Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP. We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall. Thanks again. Gaurav Sharma CEO, JustCall.io

Celeste O.
Customer Support lead, Espanha
Impressão, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great phone and SMS service for small businesses

5,0 há 3 anos

Comentários: Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service.

Vantagens:

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

Desvantagens:

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

David S.
Owner, EUA
Varejistas, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Great alternative to landline and other VOIP services

5,0 há 3 anos

Comentários: It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.

Vantagens:

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

Desvantagens:

I haven't found anything as of yet. It has met my expectations and then some.

Resposta do JustCall

mês passado

"Hi David, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far. To get the most out of JustCall, do check out our help guide: https://help.justcall.io/en/"

Alex H.
CEO, Austrália
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Perfect Cloudbased Call Center

5,0 há 3 anos

Comentários: Fully self service and easy to setup. Better call quality then its competitors.

Vantagens:

Good call quality and modern UI/Dashboard

Desvantagens:

The CTC Google Chrome plugin can be a little buggy sometimes.

Resposta do JustCall

mês passado

Hey Alex, thank you so much for your kind note. We're happy to hear how JustCall has turned out to be helpful for your team. Regarding the bug, You can always raise a ticket here at [email protected] (or) contact our customer support. We'll be there to help you out!

Avaliador Verificado
Client Manager, EUA
Usuário do LinkedIn Verificado
Varejistas, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas:

Quick to setup, more integrations available for free than the competition

5,0 há 3 anos

Comentários: Great, found an easy solution for sales agents to make calls just by clicking a link sent to their IM programs.

Vantagens:

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Desvantagens:

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

Gus S.
CEO, EUA
Software, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas:

JustCall Review

5,0 há 3 anos

Comentários: Needed to integrate outbound/inbound calls with our CRM.

Vantagens:

Easy integrate into our current tech stack.

Desvantagens:

Almost had too many features - I like things simple.

Nimisha A.
Head of Operations, Índia
Saúde, bem-estar e condicionamento físico, 51-200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Great Customer Support, Loaded with Features

5,0 há 3 anos

Comentários: Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

Vantagens:

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Desvantagens:

Nothing as of now. If there is any problem, customer support takes care of that.

Resposta do JustCall

mês passado

Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/

Prateek K.
Founder & CEO, Índia
Transporte rodoviário e ferroviário, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

The product I have been looking for

5,0 há 5 anos

Comentários: Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.
I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return.
I was looking for a product like this and JustCall really helped me to take my business forward. The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

Vantagens:

- Ease of use - Calendar and scheduling mechanism - Cheap calling rates to anywhere in the world

Desvantagens:

- The dialer could be a bit better - Pricing is ok, but on a bit higher side

Resposta do ViralWoot

há 5 anos

Thank you Mr. Khurana for this detailed and useful feedback. Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses. Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does. Wish your business grows rapidly in 2017 :)

Mark P.
Marketing GSD, EUA
Saúde, bem-estar e condicionamento físico, 11-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great experience & great team

4,0 há 3 anos

Comentários: JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy.

Vantagens:

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

Desvantagens:

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

Avaliador Verificado
Sales Assistant, EUA
Usuário do LinkedIn Verificado
Serviços ao consumidor, 11-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Good call system

4,0 há 3 anos

Comentários: Mostly it's good, but the problem with dropped calls and reception is frustrating.

Vantagens:

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Desvantagens:

Sometimes the software drops calls or has very bad reception.

Resposta do JustCall

há 3 anos

Thank you so much for sharing your feedback & review. Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution. Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth. Thanks again. Gaurav Sharma CEO, JustCall

Casey J.
Marketing & Communications, Canadá
Hospitais e Saúde, 51-200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas:

Does the job well enough

4,0 há 3 anos

Comentários: I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

Vantagens:

- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile

Desvantagens:

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines