18 anos ajudando empresas
a escolher o melhor software

Sobre Kustomer

Kustomer é a plataforma omnicanal de gestão de clientes focada em oferecer experiências excepcionais, não em resolver tíquetes.

Saiba mais sobre o Kustomer

Vantagens:

I like that Kustomer creates a centralized database of customer communications. At a glance, I can see a full history of customer chats, emails and internal notes.

Desvantagens:

It has a steep learning curve, at first glance, it is very confusing to the new employees.

Notas do Kustomer

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,7
Recursos
4,6
Relação qualidade/preço
4,4

Probabilidade de recomendação

9,0/ 10

O Kustomer tem uma classificação geral de 4,6 em 5 estrelas com base em 77 avaliações de usuários no Capterra.

Você já usou o Kustomer antes?

Compartilhe suas experiências com outros compradores de software.

Filtrar avaliações (77)

Jisselle
Jisselle
Director of Customer Success, Trinidad e Tobago
Usuário do LinkedIn Verificado
Alimentação e bebidas, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Kustomer is a great omnichannel CRM!

5,0 há 3 anos

Comentários: I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

Vantagens:

I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

Desvantagens:

It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

Pamela
Customer Service Representative, República Dominicana
Serviços ao consumidor, 501–1.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Effective, easy to use, and user-friendly!

5,0 há 7 meses

Comentários: I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively.

Vantagens:

One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email.

Desvantagens:

What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times.

Fabio
Customer Care Manager, EUA
Hospitais e Saúde, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My Experience With Kustomer

5,0 há 4 semanas Novo

Comentários: It handles all our CRM needs effortlessly and meets needs.

Vantagens:

When it comes to handling customer care matters, Kustomer offers great features and is very capable. I like the many CRM features. The tool is easy to use.

Desvantagens:

No flaws whatsoever. It has been amazing.

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão da educação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great Tool for Customer Service and Help Desk

3,0 há 2 anos

Comentários: Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

Vantagens:

I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

Desvantagens:

Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

PAULO
CEO, EUA
Telecomunicações, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

costumer experience at Kustomer

5,0 há 3 semanas Novo

Comentários: all my experience was really good and i found out many other

Vantagens:

many people experience with bad costumer , im happy finally kustomer take care of it

Desvantagens:

at the begining this was kind of dificult to use it

Alex
IT Service Manager, EUA
Varejistas, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great platform for consolidating communication channels

5,0 há 5 meses

Comentários: We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface. We can now manage customer communication across our standard service channel as well as social media channels, all from a single area.

Vantagens:

Single pane of glass for our agents to serve customers. We can provide a comprehensive history of the user for all support-related requests out of the box, and are able to integrate with our other platforms to show additional items such as order history.

Desvantagens:

As is typical some features were oversold and did require additional time and energy to implement. Differentiating the incoming email channels was a pain point.

Jannice Gwen
Subject Matter Expert, EUA
Automotivo, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Kustomer is very helpful as it is linked to our tools

5,0 há 9 meses

Vantagens:

We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer. Also, Kustomer tool is linked to one of our main tools and so it is easy for us to locate the accounts of our guests. Kustomer has a lot of features where in we can see our previous chats, listen to previous calls, or check the emails sent to the customers which can help us provide a good customer support experience.

Desvantagens:

I think one of the things that I dislike about using Kustomer is that sometimes whenever we are being rated by our customers for a 5 star rating through UJET, it does not reflect or generate into a smiley and so our total score does not increase.

Shannen
Owner, EUA
Fabricação de alimentos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Kustomer review

5,0 mês passado Novo

Comentários: Overall experience with kustomer was ok wait time was a little longer then anticipated

Vantagens:

Very user friendly app customer service agents are knowledgeable and friendly

Desvantagens:

Couldnt get thru except fir live chat system wasnt connecting properly

Anjal
QA, Nepal
Software, 51–200 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Good Tool for Customer Interaction

4,0 há 3 semanas Novo

Comentários: Great tool for customer interaction and easy to use.

Vantagens:

Good customer service, helps to manage tools and helpful in managing customer interaction.

Desvantagens:

Sometimes the responses are delayed and error is occurred.

Miriam
Researcher, EUA
Gestão da educação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Kustomer - great

5,0 há 2 meses Novo

Vantagens:

Easy to connect with agents for quick assistance

Desvantagens:

Relatively high cost, sometimes delay using web browser

Emily
Communication Operations Manager, EUA
Ócio, viagens e turismo, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

5,0 há 3 anos

Vantagens:

With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

Desvantagens:

Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.

Michele
Senior Customer Advocate, México
Varejistas, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Kustomer: all your conversations in one hassle-free location

5,0 ano passado

Comentários: The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general.
Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

Vantagens:

With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers. Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations. It also supports integration with other tools and platforms, such as messaging apps, and Shopify

Desvantagens:

The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account

Jomasel
Supervisor, Filipinas
Serviços ao consumidor, 5.001–10.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Excellent Kustomer service you can rely on

5,0 ano passado

Comentários: Perfect tool for providing smooth and swift customer assistance. It also helps us resolve customers issue quickly because it has all the data that we need.

Vantagens:

It has all the data on what we need especially when we are assisting callers, all data already included completely. Very detailed and really helpful in pulling up callers information so we efficiently assist them everyday.

Desvantagens:

None as of the moment, never encountered an issue using this tool.

Raine Leonard
Agent, EUA
Serviços ao consumidor, 501–1.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Kustomer Usage

4,0 ano passado

Vantagens:

The thing that I really like about Kustomer is the way it saves documentation per case and being able to fully utilize its feature regarding about categories in the cases.

Desvantagens:

The only thing that I really hate about the Kustomer is the font sizes. The font sizes are not pleasing to the eyes.

Jonnylou
Agent, EUA
Automotivo, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Kustomer review

5,0 ano passado

Comentários: Over all experience is good, since you can easy access and manage the Kustomer application

Vantagens:

You can know if you have ticket since there is a notification.

Desvantagens:

Sometime there is an error with the survey by customer

Maija
Operations Associate, EUA
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Centralized Customer Interactions

5,0 há 5 anos

Comentários: Overall, Kustomer has been helpful in allowing my company to gather all customer communications in one central location, allowing team members to easily access a customer's full correspondence history with a single search.

Vantagens:

I like that Kustomer creates a centralized database of customer communications. At a glance, I can see a full history of customer chats, emails and internal notes. I also like that I can easily assign tickets to other members or teams within my company and tag others in notes if I need help responding to a query or need to alert another team member to the communication. Filters and settings have relatively useful customization and reporting for communication statistics and customer satisfaction survey responses is also easily accessible.

Desvantagens:

I least like that some of the icons for different functions look similar, so if I'm looking quickly, I sometimes select the wrong action. For example, the icon to edit customer details looks similar enough to the icon for reassigning a ticket to another team member (both include the outline of a person's head) so at least a few times a week I accidentally select one instead of the other.

Dave
Dave
Founder and CEO at Priority Bicycles, EUA
Usuário do LinkedIn Verificado
Usou o software para: Mais de um ano
Fonte da avaliação

Fast, and factual customer support!

5,0 há 7 anos

Vantagens:

Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile!

Desvantagens:

The mobile client is really good, yet it needs to catchup with the desktop in terms of speed/usability.

Aleksandar
Data Analyst, Macedônia do Norte
Usuário do LinkedIn Verificado
Serviços ao consumidor, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great CRM Software

4,0 há 6 anos

Comentários: We use Kustomer as the main tool for tracking our workflow, and customer relations, as it has a great ticketing system. As a company with lots of teams, it helps us a lot with our day to day work.

Vantagens:

There are lots of CRMs out there, but one of the things that separate Kustomer out of the bunch is its internal conversation system. It helps us connecting business to the customer as well as employee to employee with its powerful ticketing system. The communications with the customers are integrated and tracking of the product and workflow is so easy.

Desvantagens:

It has a steep learning curve, at first glance, it is very confusing to the new employees. Also, Kustomer needs to improve on its reporting tools and options, it is very annoying having to enter the date every time you change something in the report.

Hassan
Member Experience Associate, Egito
Saúde, bem-estar e condicionamento físico, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

A must for Call Centers!

5,0 há 2 anos

Comentários: All-in-one suite for handling everyday interactions from our customers. Simple, easy to use, and fast interface.

Vantagens:

Kustomer is quick, easy to use, and gets the job done! I like that it's web based app that provides all-in-one suite for handling customers' e-mails, chats, as well as calls.

Desvantagens:

Sometimes there are outages that destabilizes Kustomer's performance, but they work on resolving them very quickly.

Sean
Project Lead, Macedônia do Norte
Alimentação e bebidas, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Kustomer with a K

4,0 há 5 anos

Comentários: It is a good solution for your ticketing needs, overall it meets my needs

Vantagens:

I'm using Kustomer at my current job for 2+ years now and I can't complain. It offers a good solution if you are in search of a ticketing system, provides tracking and it can integrate with quite few products. It's fairly easy to learn for new users and offers good support service.

Desvantagens:

The layout can be confusing and sometimes I'm experiencing lag, but not other major issues worth mentioning

Allie
Senior Sales Executive, Macedônia do Norte
Alimentação e bebidas, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Improving our customer service!

5,0 há 6 anos

Comentários: Kustomer has helped build stronger customer relations

Vantagens:

Kustomer has given our team much needed insight on our partners, and makes it easy to review and communicate. It has helped increase capacity, and increase resolutions!

Desvantagens:

The software took a little time to learn personally, but this is normal with any new software! It is still easy to learn and manage.

Luna
Growth Representative, Macedônia do Norte
Usuário do LinkedIn Verificado
Alimentação e bebidas, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Compact product. Highly recommended.

5,0 há 6 anos

Vantagens:

How organised it is. And how organised keeps the workflow. Amazing asset for big companies.

Desvantagens:

At times, dropdown categories tend to get confusing.

Daniel
Member Support Plus Associate, Áustria
Bancos, 1.001–5.000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

A good platform for customer interaction

4,0 há 2 anos

Vantagens:

Kustomer is intuitive to use. I love how many options I have when it comes to snoozing conversations. That way they will reappear exactly when you need them. I also like that there is in in-built dark theme and you don't have to waste time looking for Google extensions.

Desvantagens:

While the admin can insert predetermined macros (template messages), it is impossible for you to add personal ones and it is inconvenient to constantly have to get them elsewhere. If the ticket has had too many previous conversations,the interface gets too clustered and confusing.

Leah
Sales, Macedônia do Norte
Alimentação e bebidas, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Kustomer is great for work

5,0 há 6 anos

Comentários: Its great for the business im in, i can keep tabs of what is going on with every specific shop

Vantagens:

Its great to keep everything organized and send tickets to the correct teams

Desvantagens:

It logs out itself after a little while of not being active

Rachelle
CSR, Filipinas
Roupa e moda, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

It's an awesome app! User friendly and easy to use.

4,0 há 7 anos

Vantagens:

It's easy to navigate around, very comprehensive, user friendly, helps us a lot especially with the templates.

Desvantagens:

Sometimes it goes so slow especially when creating a new message and the new field doesn't pop- up right away.