Avaliações do 3CX

ligacoes e reunioes praticas

Comentários: Reuniões online e transferencia de chamada pelo celeular, foi uma experiencia e facilitou na pandemia.

Vantagens:

Utilizei esse aplicativo na pandemia, para realizar algumas reuniões online, também utilizava para o escritorio como RAMAL no celular corporativo, foi bem útil enquanto estava em home office

Desvantagens:

acho o preço um pouco alto, e não é intuitivo, ou seja, acho difícil de mexer.

3CX is an all-around telephony service for any organisation

Comentários: So far it's good. It works 24/7 without failure. Love the support we're getting.

Vantagens:

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Desvantagens:

There's no Caller ID feature, and no native SMS function.

A fantastic system

Comentários: I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com)

Vantagens:

3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment.

Desvantagens:

3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted.

3CX in Medical Office

Vantagens:

It allowed for multiple lines, and transfers.

Desvantagens:

A lot of times we would lose connections while someone was on hold or trying to transfer.

User friendly

Vantagens:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Desvantagens:

The call recording is not accessable until 2 hours have past.

A Perfect Phone System

Comentários: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Vantagens:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Desvantagens:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Easy and Useful but a lot of bugs

Vantagens:

It is convenient to use, pretty decent user interface. I love the dialer as it is similar to phones and no feature is hidden.

Desvantagens:

I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones.

3cx for small business

Comentários: even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18

Vantagens:

easiest configuration and setup from IT perspective

Desvantagens:

integration to other tools like an ERP or chat/IA tools

Great Communication Tool

Vantagens:

Easy to use navigation and user-friendly interface. Finding contacts from company team is simple.

Desvantagens:

Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied.

Good voice communication system

Comentários: I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.So, not sure what's wrong.

Vantagens:

Ease of calling and customer support services

Desvantagens:

Nothing notes till date.Software seems good to use.

A nice tool, not for startups though

Vantagens:

It did what it was supposed to, so can't complain about it.

Desvantagens:

It's a tool mostly for corporations, a bit outdated nowadays.

3CX is fine, but it is all about who handles the hosting

Comentários: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Vantagens:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Desvantagens:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Full featured Hosted SIP VOIP solution

Comentários: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Vantagens:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Desvantagens:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternativas consideradas anteriormente: RingEX

Razões para escolher o 3CX: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Razões para mudar para o 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

Serves small businesses very well for free.

Comentários: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Vantagens:

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Desvantagens:

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Easy Peasy

Comentários: Overall I've liked using 3CX. Easy to use, and efficient.

Vantagens:

I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.

Desvantagens:

Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.

A Seamless Communication Solution: 3CX Software Review

Comentários: 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Vantagens:

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Desvantagens:

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

One-stop Solution for BIM and Team Collaboration

Comentários: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.

Vantagens:

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

Desvantagens:

I do not face any drawback when using this program and I use it on a daily basis.

Easy to Use PBX for Small to Medium Businesses

Comentários: Best Cloud PBX Used with Good Quality Service and easy to use.

Vantagens:

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Desvantagens:

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

Great and simple softphone solution

Vantagens:

After it's fully set up, adding new users, numbers and such daily tasks are very easy to handle.

Desvantagens:

Sometimes after an update, some configurations break and it's necessary to re-provision users.

3cx review

Vantagens:

ability to see who is on phone and to who easily and quickly.

Desvantagens:

Issues with re-routing a call if 1st option doesn't answer.

3cx is an essential program

Comentários: I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful.

Vantagens:

This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops.

Desvantagens:

There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve.

3CX is the best PBX compairing to all other PBXs

Comentários: 3CX help to reduce the communication cost for most companies

Vantagens:

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

Desvantagens:

The wallboard uncustomizable and very simple

easy to use

Vantagens:

it's easy to use, quite easy to transfer the calls,

Desvantagens:

not so easy to import the directory and to update it

Simple and easy to use

Vantagens:

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Desvantagens:

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comentários: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Vantagens:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Desvantagens:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.