Avaliações do Bria

Comentários: The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Vantagens: The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Desvantagens: Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Comentários: I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Vantagens: This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Desvantagens: I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Comentários: Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

Vantagens: It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

Desvantagens: They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Comentários: Works very well no issues with it at all.

Vantagens: What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Desvantagens: From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Comentários: - Preferably it should be used with headphones to have a better experience with the clarity of sound.

Vantagens: - You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.

Desvantagens: - You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.

Comentários: Overall, it works good. Stable and reliable are the words that explain Bria.

Vantagens: What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.

Desvantagens: What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Comentários: I have been using Counterpath products, including Bria, for nearly five years. It is a great, solidly performing, secure softphone.

Vantagens: I love that the Counterpath team is always on top of updates and security patches for their product. This is my number one priority for a softphone tool. The product is affordable, lightweight, and easy to use.

Desvantagens: Obviously, I wish it were free. But it is absolutely worth paying the extra for the premium free app over their free X-Lite offering.

Comentários: good soltuion for SIP integration

Vantagens: the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Desvantagens: Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

Comentários: Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

Vantagens: • Easy setup and usability.
• Call Forwarding.
• Option to record calls.
• Integration with Jabra brand headphones.
• Receive constant updates.

Desvantagens: • High cost of licenses.
• Sometimes we have to restart the software because it has an error.

Comentários: I use this for phone calls from customers and it's very easy to use with a lot of features and options. I also use it to troubleshoot/replicate customer issues. It's a great software that I like so much I suggest it to any customers looking for a softphone to use with my company's VOIP services

Vantagens: Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line

Desvantagens: I have no cons to report about this software, it fully meets my needs

Comentários: If frees me from using expensive phones and can be operated easily

Vantagens: It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Desvantagens: I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

Comentários: In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.

Vantagens: The customer service was great to work with. Call recordings were easy to find.

Desvantagens: There is nothing I have to complain about with this software.

Comentários: The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.

Vantagens: It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

Desvantagens: In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

Comentários: Keeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria!

Vantagens: Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Desvantagens: Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

Comentários: This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

Vantagens: -Easy to set up and launch
-Ability to customize ringtones
-Holding, Transfering and In-call features all work without flaw.

Desvantagens: -Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.

Comentários: Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.

Vantagens: Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

Desvantagens: The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

Vantagens: This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.

Desvantagens: I have not had any issues with this program.

Comentários: Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.

Vantagens: Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.

Desvantagens: Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Comentários: I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

Vantagens: Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it.

Desvantagens: Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

Vantagens: This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.

Desvantagens: It would be great if they can have automatic call recordings in the settings

Comentários: It has helped me to take advantage of the resources of the machines without leaving behind the quality

Vantagens: excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources

Desvantagens: one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Comentários: Ease of use through headsets and softphone features.

Vantagens: BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.

Desvantagens: The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.

Vantagens: Bria doesn't use a lot of system resources and is easy to use for most callers. Doesn't require extensive system configuration and works with most anti-virus products.

Desvantagens: Crashes at least once a day for most users; not extremely stable. No click-to-dial browser extension, but has been configured for click to dial with VanillaSoft CRM in Chrome.

Vantagens: Nice interface, comparable to the competition, and is easy to setup and configure.
Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too.

Desvantagens: Its paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down.

Vantagens: This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

Desvantagens: There is an Outlook plugin that I purchase and don't use. Most people can do without.