Avaliações do Cloudbeds

Bom/poderia ser melhor

Vantagens:

Ele vai gerenciar muito bem a suas reservas

Desvantagens:

Porem a questão de pagamento e descontos não funciona. E se precisar de ajuste de preços voces tem que pagar.

Um início difícil, agora a melhorar

Comentários: Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem que nos causaram imensos transtornos e perda de tempo de contacto com booking, expedia e cloudbeds para entender o que se estava a passar. Continuamos com problemas de sincronização da tarifa da HotelBeds desde Novembro, temos de alterar manualmente o preço da reserva para coincidir com o cartão a ser cobrado. Tive dois meses sem acesso a faturas , e tive que insistir imenso para que a situação ficasse resolvida. Tenho de aceder quase todos os dias aos documentos fiscais, portanto isto causou-me imenso transtorno. De resto , ultimamente os problemas que tenho tido têm sido praticamente todos resolvidos rapidamente pelo suporte que faz o melhor que pode (por vezes acho que podiam ser mais proativos).

Vantagens:

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

Desvantagens:

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Plataforma simples e prática

Vantagens:

Aglomera várias ferramentas, permite uma gestão das várias plataformas de reservas numa só ferramenta. fácil ligação a métodos de pagamento e faturação. existencia de onboarding com os tecnicos da cloudbeds para iniciar a utilização da ferramenta

Desvantagens:

dificil compatibilização do método de cálculo dos preços das várias plataformas; algumas das técnicas não estavam tão bem familizarizadas com a ferramenta

Excelente

Comentários: No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara das reservas. Eu amo o sistema e super recomendo

Vantagens:

Muito prático e dinâmico, as reservas chegam na hora

Desvantagens:

Todo o contato para resolver alguma emergência é feita por e-mail ou videoconferência o que demora um pouco

Não entendi

Comentários: Estou satisfeita e preciso de mais treinamento para utilizar melhor as ferramentas

Vantagens:

A facilidade no controle das reservas, facilidade de visualização de disponibilidade..

Desvantagens:

Acho falho a questão dos relatórios de faturamento que puxa todas as reservas efetivadas, canceladas.. poderia ser separado

Boa

Vantagens:

Gostei da eficiência e de poder incluir novos adm

Desvantagens:

Não concigo contato direto com vcs nei por telefone

Melhor sistema gestão!

Comentários: Amamos a distribuição nos canais, o q nos ajuda a não fazer overbookings, e ter nossa disponibilidade atualizada em tempo real.

Vantagens:

Super intuitivo e muito simples de usar.

Desvantagens:

falta o APP, seria muito bom se tivesse o aplicativo, e poder acessar o sistema mais rapidamente.

excelente custo beneficio

Vantagens:

a praticidade no uso, a eficiencia em manter todas as plataformas juntas,

Desvantagens:

estou plenamente satisfeita, no momento nenhuma sugestão a mais

Overall recommended but hope you can make some improvements

Vantagens:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Desvantagens:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Great for large businesses

Comentários: Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating.

Vantagens:

Had a lot of different features and functions that were very useful and some simple to use

Desvantagens:

The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!

manager

Comentários: They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Vantagens:

They have a turnkey solution, although many other PMS providers have it as well.

Desvantagens:

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

Great Choice for Independent Hotelier

Comentários: Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size.

Vantagens:

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Desvantagens:

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

We are happy to use Cloudbeds

Vantagens:

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Desvantagens:

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Thieves

Vantagens:

They are not reputable and allow others to transfer your account with authorizing

Desvantagens:

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

Cloudbeds has gone downhill. I wouldn't recommend them.

Comentários: Terrible. Looking for new options.

Vantagens:

Multi channel integration options are pretty good.

Desvantagens:

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Pres

Comentários: I spent a lot of time describing and trying to fix problems

Vantagens:

The system is easy to use. Consistently adding new features like Whistle and price point.

Desvantagens:

Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls.

Stolen 1830 usd

Desvantagens:

As if the lackluster communication wasn't enough, their decision to cancel our contract without any reasonable explanation was a slap in the face. We invested both time and money into this arrangement, only to be left high and dry. It's as if they have no regard for their customers' investments or the agreements they make.

Nice Property Manage Suite

Comentários: Smooth

Vantagens:

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Desvantagens:

Nothing to like less about it, it's a smooth solution.

Smooth transition, excellent functionality

Comentários: From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Vantagens:

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Desvantagens:

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Great partnership!

Comentários: The customer service of Cloudbeds is the cherry on the cake!
There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager.
Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems.

Vantagens:

The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly. The reporting is easy to read and understand. The interface of the booking calendar is extremely straight forward and easy to use. Training with our staff and new coming staff go very fast. It is possible to have an external daily backup of your data on your server. There are several extra integration apps available to connect to the system like POS systems etc. It is very easy to move around bookings in the calendar instantly.

Desvantagens:

Maybe a mobile app would be nice to have, however I understand they are currently working on that. Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it...

Get your business running in a couple of hours!

Comentários: Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vantagens:

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Desvantagens:

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Lack of Customer Service Support

Comentários: It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything!

Vantagens:

Its not a complicated system, and rather easy to use.

Desvantagens:

The lack of Customer Support is frustrating, especially when Cloudbeds are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here?

Good product, bad service

Comentários: Had I known about the lack of personal service, I would not have subscribed to the product.

Vantagens:

The product is generating bookings which is the main goal.

Desvantagens:

Poor customer service. I am trying to open and manage a new hotel. We have encountered several problems with the integration between Cloudbeds and Expedia and Booking.com. This is causing guest cancelations and frustration. However, I can't get any personal help from Cloudbeds. I am simply referred to their training library which does not address my specific problems.

Desolation Hotel

Comentários: ease of use and the chat support...when they answer promptly.

Vantagens:

it is very easy to use and simple to train staff on.

Desvantagens:

Waiting for chat support, can take a long time.

Could be great

Comentários: It was great at first but when bugs appeared after a major software update they failed us.

Vantagens:

There are a lot of great features for managing your property like a hotel.

Desvantagens:

There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups. This is not easy to tailor towards a small resort with different events, retreats and room nights booked across other channels.