15 anos ajudando empresas brasileiras
a escolherem o melhor software

Sobre Cloudbeds

Liste seu hostel em mais de 300 canais, inclusive Booking.com, Airbnb e Expedia. Simplifique sua distribuição e obtenha mais reservas.

Saiba mais sobre o Cloudbeds

Vantagens:

It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue.

Desvantagens:

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.

Notas do Cloudbeds

Pontuação média

Praticidade
4,3
Atendimento ao cliente
4,1
Recursos
4,2
Relação qualidade/preço
4,1

Probabilidade de recomendação

7,8/10

O Cloudbeds tem uma classificação geral de 4,4 em 5 estrelas com base em 324 avaliações de usuários no Capterra.

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Filtrar avaliações (324)

Isabel
Sales & Marketing, Portugal
Hotelaria, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Um início difícil, agora a melhorar

4,0 há 2 anos

Comentários: Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem que nos causaram imensos transtornos e perda de tempo de contacto com booking, expedia e cloudbeds para entender o que se estava a passar. Continuamos com problemas de sincronização da tarifa da HotelBeds desde Novembro, temos de alterar manualmente o preço da reserva para coincidir com o cartão a ser cobrado. Tive dois meses sem acesso a faturas , e tive que insistir imenso para que a situação ficasse resolvida. Tenho de aceder quase todos os dias aos documentos fiscais, portanto isto causou-me imenso transtorno. De resto , ultimamente os problemas que tenho tido têm sido praticamente todos resolvidos rapidamente pelo suporte que faz o melhor que pode (por vezes acho que podiam ser mais proativos).

Vantagens:

intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades

Desvantagens:

recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€).

Alternativas consideradas anteriormente: RoomRaccoon

Razões para escolher o Cloudbeds: Para ter um software que permitisse juntar Channel Manager , Booking Engine, PMS e ter faturação no mesmo local.

Razões para mudar para o Cloudbeds: já tínhamos uma unidade o Porto Spot Hostel e fizeram-nos uma proposta mais vantajosa (ainda que só por 1 ano pelo que iremos reavaliar os preços aquando da data de renovação)

Resposta do Cloudbeds

há 2 anos

Thank you for taking the time to leave us an amazing review. We are glad to hear that you are enjoying some of the core features of Cloudbeds. We truly appreciate your feedback regarding the channel manager - and if you haven't already, please reach out to us via [email protected] referencing this review so we can better understand your request.

Lizge
proprietaria, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Melhor sistema gestão!

5,0 há 2 anos

Comentários: Amamos a distribuição nos canais, o q nos ajuda a não fazer overbookings, e ter nossa disponibilidade atualizada em tempo real.

Vantagens:

Super intuitivo e muito simples de usar.

Desvantagens:

falta o APP, seria muito bom se tivesse o aplicativo, e poder acessar o sistema mais rapidamente.

Resposta do Cloudbeds

há 2 anos

Thank you for an awesome review, Lizge! It's always amazing to hear how our system is working effectively for our customers. Cheers to more reservations and happier guests!

Rafaela
Proprietária, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Não entendi

5,0 há 2 anos

Comentários: Estou satisfeita e preciso de mais treinamento para utilizar melhor as ferramentas

Vantagens:

A facilidade no controle das reservas, facilidade de visualização de disponibilidade..

Desvantagens:

Acho falho a questão dos relatórios de faturamento que puxa todas as reservas efetivadas, canceladas.. poderia ser separado

Resposta do Cloudbeds

há 2 anos

Thank you for leaving us such a fantastic review - we truly appreciate your comment and feedback. With regards to the reports, please don't hesitate to contact us via [email protected] or connect with our live chat so that we can assist you better.

Bruno
Ad., Brasil
Publicidade e marketing, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Boa

5,0 há 2 anos

Vantagens:

Gostei da eficiência e de poder incluir novos adm

Desvantagens:

Não concigo contato direto com vcs nei por telefone

Resposta do Cloudbeds

há 2 anos

Hi Bruno, thank you for taking the time to leave us a review, we truly appreciate your comment about the system and its efficiency, and are sorry that you are not satisfied with the support. Our support is based mainly on email, online chat, and video calls. However, we will be introducing more convenient options for you in the near future. Please stay tuned and let us know if we can assist you with anything else.

Ana
Manager, Portugal
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Plataforma simples e prática

4,0 há 2 anos

Vantagens:

Aglomera várias ferramentas, permite uma gestão das várias plataformas de reservas numa só ferramenta. fácil ligação a métodos de pagamento e faturação. existencia de onboarding com os tecnicos da cloudbeds para iniciar a utilização da ferramenta

Desvantagens:

dificil compatibilização do método de cálculo dos preços das várias plataformas; algumas das técnicas não estavam tão bem familizarizadas com a ferramenta

Resposta do Cloudbeds

ano passado

Olá! Obrigado por partilhar connosco o seu feedback. Ficamos felizes por saber que você teve uma experiência positiva com os nossos produtos e serviços e que conseguimos corresponder às suas expectativas. Por outro lado, entendemos que você também tem algum retorno sobre áreas em que devemos melhorar. O seu feedback é muito importante para nós, por essa razão, gostaríamos de abordar as suas preocupações e ajudá-la a entender como você pode tirar o melhor proveito do nosso sistema. Por favor, sinta-se à vontade para entrar em contato com a nossa equipe usando o e-mail [email protected]. Atenciosamente, Equipe Cloudbeds

Renan
Sócio proprietário, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Excelente

5,0 há 2 anos

Comentários: No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara das reservas. Eu amo o sistema e super recomendo

Vantagens:

Muito prático e dinâmico, as reservas chegam na hora

Desvantagens:

Todo o contato para resolver alguma emergência é feita por e-mail ou videoconferência o que demora um pouco

Resposta do Cloudbeds

ano passado

Olá Renan, Muito obrigado pelas suas amáveis palavras relativamente ao nosso sistema e sua utilização. Gostaríamos de informá-lo que agora também dispomos do Chat Online. Quando você efetua o login na sua conta, clicando no logotipo do seu Perfil no canto superior direito, você pode selecionar o Chat Online e começar a falar com um dos nossos Agentes de Atendimento ao Cliente na mesma hora. Agradecemos a sua confiança na Cloudbeds e tenha a certeza de que seguiremos buscando formas de fornecer o melhor suporte que você precisa da forma mais eficiente. Obrigada, Cloudbeds

Fabio
Gerente de Reserva, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Bom/poderia ser melhor

1,0 ano passado

Vantagens:

Ele vai gerenciar muito bem a suas reservas

Desvantagens:

Porem a questão de pagamento e descontos não funciona. E se precisar de ajuste de preços voces tem que pagar.

Resposta do Cloudbeds

ano passado

Dear Fabio, Thank you for very much for your review, and we appreciate your feedback. We are sorry that your Cloudbeds experience did not meet expectations. Could you please reach out to us at [email protected] and reference this review? We would be glad to discuss further and find the best solution for you.

rute
proprietaria, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

excelente custo beneficio

5,0 há 3 anos

Vantagens:

a praticidade no uso, a eficiencia em manter todas as plataformas juntas,

Desvantagens:

estou plenamente satisfeita, no momento nenhuma sugestão a mais

Resposta do Cloudbeds

há 3 anos

Thank you for the review! We are glad you are happy and we appreciate your partnership with Cloudbeds!

Shen
Shen
Director, Malásia
Usuário do LinkedIn Verificado
Hotelaria, 11–50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Overall recommended but hope you can make some improvements

5,0 há 5 anos

Vantagens:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Desvantagens:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Larry
Operations Manager, Singapura
Hotelaria, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Choosing Cloudbeds as the HMS to migrate from our old HMS

4,0 há 2 anos

Comentários: I think i have already given that in my first feedback.

Vantagens:

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

Desvantagens:

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Resposta do Cloudbeds

há 2 anos

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!

Henrico
Director, Bahamas
Hotelaria, 5.001–10.000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Embraces the diversity in the field and the guiding principles

5,0 há 2 meses

Comentários: Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry.

Vantagens:

There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Desvantagens:

I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Resposta do Cloudbeds

há 2 meses

Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it!

Avaliador Verificado
Usuário do LinkedIn Verificado
Design gráfico, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

manager

2,0 há 8 meses

Comentários: They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up.

Vantagens:

They have a turnkey solution, although many other PMS providers have it as well.

Desvantagens:

By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish.

Resposta do Cloudbeds

há 8 meses

Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Carl
Owner, EUA
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Cloudbeds, easy to use, very functional.

5,0 há 2 anos

Comentários: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Vantagens:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Desvantagens:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Alternativas consideradas anteriormente: SiteMinder

Razões para mudar para o Cloudbeds: I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Resposta do Cloudbeds

há 2 anos

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.

Karin
Owner, EUA
Hotelaria, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Customer Service

3,0 há 4 meses

Comentários: Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!

Vantagens:

Customer service was great when I signed up and it was great for about a year.

Desvantagens:

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Alternativas consideradas anteriormente: Lodgify

Razões para mudar para o Cloudbeds: Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared.

Resposta do Cloudbeds

há 3 meses

Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds

Oriana
Manager, Brasil
Hotelaria, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We have become loyal clients

5,0 há 2 anos

Comentários: I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.

Vantagens:

Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff.

Desvantagens:

I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).

Resposta do Cloudbeds

há 2 anos

Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come. With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news!

Richard
Owner, EUA
Hotelaria, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Happy hotelier finds peace and harmony with Cloudbeds!

5,0 há 2 anos

Comentários: Wonderful, glad we made the change from AutoClerk/MyHMS! :-)

Vantagens:

Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!

Desvantagens:

I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.

Alternativas consideradas anteriormente: Hotelogix , Little Hotelier e innRoad

Razões para escolher o Cloudbeds: To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel.

Razões para mudar para o Cloudbeds: Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome.

Resposta do Cloudbeds

há 2 anos

Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.

Arturo
Owner, México
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Get your business running in a couple of hours!

5,0 há 2 anos

Comentários: Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.

Vantagens:

I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!

Desvantagens:

The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!

Resposta do Cloudbeds

há 2 anos

Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.

Avaliador Verificado
Usuário do LinkedIn Verificado
Hotelaria, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Versatile all in One PMS

5,0 há 3 anos

Comentários: The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Vantagens:

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Desvantagens:

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

Alternativas consideradas anteriormente: WebRezPro

Razões para mudar para o Cloudbeds: The flexibility of used and its cloud-based nature. Numerous integration possibilities.

Resposta do Cloudbeds

há 2 anos

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

Steve
Owner/Operator, Costa Rica
Hotelaria, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Cloudbeds has given my hotel a new life.

5,0 há 5 anos

Comentários: Our goal when switching to Cloudbeds was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner.

Vantagens:

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Desvantagens:

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Resposta do Cloudbeds

há 2 anos

Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you and your staffs enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Cheers to more reservations and happier guests!

Corey
General Manager, EUA
Hotelaria, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Perfect for our small property

5,0 há 2 anos

Comentários: I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally.

Vantagens:

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property.

Desvantagens:

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Resposta do Cloudbeds

há 2 anos

Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal. With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via [email protected] for more information.

Shamita
Director of Sales, Seicheles
Hotelaria, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Highly recommended product!

5,0 há 2 anos

Comentários: Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds.

Vantagens:

The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client.

Desvantagens:

Would be great if a basic form of registration card could be available for the basic package.

Resposta do Cloudbeds

há 2 anos

Thank you for sharing such a lovely review, Shamita. We have thoroughly enjoyed reading your comments and are overwhelmed by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your positive words which help us understand what we are doing right and push us to reach higher limits. Cheers to more reservations and happier guests!

Anna
Revenue Manager, Reino Unido
Hotelaria, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Only suitable for very small businesses without revenue management goals

3,0 há 5 anos

Comentários: Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable.

Vantagens:

Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible.

Desvantagens:

Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely).

Greg
Owner, EUA
Imobiliárias, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Cloudbeds has gone downhill. I wouldn't recommend them.

2,0 ano passado

Comentários: Terrible. Looking for new options.

Vantagens:

Multi channel integration options are pretty good.

Desvantagens:

Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.

Alternativas consideradas anteriormente: Hostfully Property Management Platform e Lodgify

Resposta do Cloudbeds

há 12 meses

Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

Yoselin
Recepcionist, México
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Incredible software for the world of hotel reservations.

5,0 há 2 anos

Comentários: Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.
The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read.
The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,
Translated with www.DeepL.com/Translator (free version)

Vantagens:

The best software we have found has worked for the organization of our reservations. Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.

Desvantagens:

The only thing I don't like is that it is not compatible with older versions of ios and android.

Resposta do Cloudbeds

há 2 anos

Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business. You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via [email protected].

Baptiste
CEO, França
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Lot of problems

1,0 há 3 anos

Comentários: It's really a shame that a great software is weaken by pushy sales strategy, that make the software less efficient and create a lot of friction using it.

Vantagens:

Easy to use PMS, nice design. Automated payment processing work great.

Desvantagens:

Customer support. What you need to know is that after agreed on a price, they keep trying sell you upgrade on module, propose your trials for module you don't need without telling you the price, then make it very complicted to get a refund. This high pushing sales method are normally for B2C, but they apply them for B2B that make using the software really unconfortable. Also they block all integration that could potentially compete with they own module, meaning you cannot chose for example your own yield management software, as no integrations with third party software is possible. It means this software is not apropriate when you own several hotel as your need to make all pricing manually. They own pricing software PIE is really not efficient, and not automated. Invoice system is not compliant with EU regulation

Resposta do Cloudbeds

há 3 anos

Thank you very much for the review. Would you like to discuss the matter in greater detail? If so, please contact [email protected] and reference this review. We would be glad to understand the situation further.