--- description: Tudo sobre Formilla.com: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Formilla.com - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Formilla.com](/software/159670/formilla-com) # Formilla.com Canonical: https://www.capterra.com.br/software/159670/formilla-com Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/159670/formilla-com?page=2) > O Formilla.com é o fornecedor líder de software de mensagens ao cliente para vendas, marketing e suporte. > > Conclusão: 29 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Formilla.com? O Formilla.com atende às necessidades de clientes de todos os setores que procuram por um software de bate-papo ao vivo, particularmente empresas pequenas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 29 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Formilla.com - **Localização**: Las Vegas, EUA - **Fundada**: 2010 ## Contexto comercial - **Preço inicial**: US$ 24,99 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Acesso para Celular - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Chatbot - Formulário offline - Histórico de transcrições/chat - Imagem de marca personalizável - Relatórios e análise de dados - Segmentação geográfica - Suporte do cliente - Third-Party Integrations - Transferências/encaminhamento ## Opções de suporte - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Software para Chatbots](https://www.capterra.com.br/directory/32448/chatbot/software) ## Alternativas 1. [WhatsApp](https://www.capterra.com.br/software/180345/whatsapp) — 4.7/5 (16331 reviews) 2. [Slack](https://www.capterra.com.br/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Crisp](https://www.capterra.com.br/software/151292/crisp) — 4.6/5 (147 reviews) ## Avaliações ### "Nice apply" — 5.0/5 > **Stéphane** | *11 de fevereiro de 2019* | Formação profissional e coaching | Taxa de recomendação: 8.0/10 > > **Vantagens**: Easy to use, visual and it's instantaneous > > **Desvantagens**: May be le prise but, I dit'nt compare with competitors > > Very good ----- ### "Easy integration, and great company\!" — 5.0/5 > **Kathy** | *15 de abril de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: My favorite feature of Formilla is the ease with which I can integrate it into any of the several platforms that make up our web presence. We have implementations in Wordpress, Drupal, and a several custom software apps. Using Formilla all these components can interact together to provide a single connection point for our partners and support team. > > **Desvantagens**: We have not requirements for a customer-interface chat tool that Formilla does not provide. > > I run a nonprofit software shop. We provide charitable services to other nonprofits who do social service work. Formilla has supported us extremely well for years and made sure we are running smoothly so that our user base can get their important work done. ----- ### "Formilla review" — 4.0/5 > **Avaliador Verificado** | *21 de novembro de 2018* | Pesquisa de mercado | Taxa de recomendação: 3.0/10 > > **Vantagens**: Notifications everytime there’s interaction on the website and their repetition until you open the chat. The possibility to view the location and OS used. > > **Desvantagens**: The possibility to postpone chat or reactivate it when needed - unfortunately this is connected to a one’s presence on the website ----- ### "This is a great tool for customer engagement\!" — 5.0/5 > **Kit** | *9 de maio de 2018* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is easy to navigate, has some cool CRM tools for leads, and is not intrusive to the site visitor. It has a phone app that allows us to interact with potential customers when we are not at our desktop or laptop. That's handy\! > > **Desvantagens**: I haven't found anything that I don't like about it. The interface is intuitive and informative. :-) > > We recommend this application to our clients. ----- ### "Amazing" — 4.0/5 > **Precision** | *19 de fevereiro de 2018* > > **Vantagens**: Although this software isn't something that we are going to continue using, I found that throughout the experience it has helped us to communicate further with customers and understand their needs better. LiveChat Plugins are a great way to support the users visiting your site and Formilla had a great approach to this, their mobile application made the Plugin so much easier to manage and it looked professional on our website. The LiveChat helped us to gather information about what people came onto our site looking for, what our Keywords were bringing to our site, how often visitors were visiting our site and what they needed further assistance with; this is something that we can now work on to better our customers experience whilst using our site. I loved that we could chose the colours and theme of the chat as we could easily implement this to reflect our Logo, this way the chat fit into our site and didnt look like an additional add on. > > **Desvantagens**: I think the only thing that could require a little work is the notification tone, I found that it was very easy to miss a chat message particularly if I had other things to work on at the same time. I also think that there should be a limit after the chat notification tone that if it hasnt been responded to in x amount of time then the tone is replayed, etc, etc as a lot of the time our customers thought we were avoiding the chat when really we hadnt heard it. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/159670/formilla-com?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/159670/formilla-com) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados