Avaliações do TargetBay

We have been using TargetBay for approximately 10 months and we are thrilled!

Comentários: Increased ROI and better conversion rates from our existing client base. Well worth the money, and easy to use!

Vantagens:

* Live customer support provided by the entire team * Clean interface that is easy to use, and easy to train others to use * We are seeing GREAT ROI with this product. The multiple email triggers and behavioral pop-ups have worked really well for us.

Desvantagens:

* The download speeds could be improved when exporting lists of targeted clients. * A few more segmentation fields would be nice.

Product Review Management at a Value

Vantagens:

I like the ease of use and simplicity of TargetBay. I'm able to quickly collect customer feedback on products and website usability. Additionally, my customer service rep, [sensitive content hidden] is great! He is quick to respond and available to give me top-notch support!

Desvantagens:

Not much to dislike. They are constantly making changes and making the service better.

Probably the Best Value for Product Reviews, Abandoned Cart, & Pop ups

Comentários: Product reviews and abandoned cart are the strongest features of the platform for us.

Vantagens:

The software packs a lot features: site reviews, product reviews, abandoned cart emails, send after purchase emails, pop up review request, email subscription signup, product recommendation (the only feature we haven't used). At the time of this review there are no other platforms at this price point that offer such a robust set of features. Having used Yotpo for 1 year and given serious consideration to TrustPilot and Power Reviews, you can't beat Targetbay for the price. We've used Targetbay on Magento and are now using it on Shopify. The TB support staff helped integrate their solution on both platforms pretty seamlessly. We had some hiccups with Targetbay during our site migration to Shopify, some review settings weren't turned on after the migration, but as soon as we realized this, their team fixed the problem ASAP and send out a retroactive targeted review request email to make up for reviews we missed out on. It should be said that Targetbay/Innoppl has outstanding support response time. All in all, the software works as advertised and it has worked pretty reliably for us.

Desvantagens:

Site reviews with Yotpo, Trust Pilot, & Power Reviews all qualify towards your Google Seller Rating, if you have a Google Merchant Center account. However, site reviews with Targetbay do not qualify towards your GSR with Targetbay. We primarily chose Targetbay for our site reviews to help get a Google Seller Rating for our Google Ad Words account. Unfortunately, we did not do enough research beforehand in regards to this. Because Targetbay is not a certified Google Reviews Partner, site reviews with Targetbay do NOT count towards your Google Seller Rating score with Google. The site reviews still have some value to help illicit consumer confidence of course, but at the time of this review they won't help you in qualifying for a GSR from Google. The dashboard user interface is pretty clunky and difficult to use at times. The TB team could improve upon this aspect of their software. We run our business from the United States and you can tell that the dashboard user interface was designed by folks from India. Its not bad, but its not great either. Yotpo's dashboard was easier to use. With Targetbay some important settings are buried in unsuspecting places within the dashboard's interface. You can be working on something simple like your review strategy and have to look for a setting pertaining to a single feature in one of three different places. This can cause frustration when first using the platform. I've learned my way around, but its still cumbersome to use.

Caring Support with Excellent Features

Comentários: Beyond automating emails, we are also able to send SMS and email campaigns, track our emails and campaign revenue easily. We've also had wonderful customer support from TargetBay with everything that we ask for. There have been occasional times when we had to wait an extra day or two, but it's not a long turnaround time.

Vantagens:

We are able to automate common emails that we need to send to our customers, which frees up our time for other tasks in our small business. It also has an easy to use interface that does take a little getting used to, but it's not a steep learning curve.

Desvantagens:

There are occasional features that we ask about (adding mp4s in popups, for example) that aren't possible. However, they are minor features that are easily worked around.

TargetBay makes the Magic Happen!

Comentários: The team is great to deal with and very personable. They are really outperforming all of their competitors and I think this will contribute to long term success for this company.

Vantagens:

I like that we can consolidate a few different programs down into 1. For example, before we were using an email software and were on the hunt for a different program that offered review management, etc. TargetBay has all of that in 1 platform. Super convenient.

Desvantagens:

Setup took quite awhile. There were some technical difficulties and setup took a bit longer than expected.

TargetBay is Awesome!

Comentários: AK was a pleasure to work with from integration into our three different website hosts, tracking ROI, product training, and designing templates.

Vantagens:

TargetBay offers excellent ROI, excellent customer service, and an easy-to-use tool for growing internet sales.

Desvantagens:

That I didn't learn about it sooner. I really appreciate the services of TargetBay.

Targetbay Review

Comentários: Having been a loyal Targetbay user for several years now, I can't resist penning down a few words about my experience. You know, switching platforms, especially when it comes to managing product and seller reviews, and coordinating email campaigns can be such a headache. I remember jumping ship from Yotpo, wondering if I was making the right decision. Looking back, it's clear as day that I did.What tipped the scales for Targetbay? It wasn’t just the more budget-friendly pricing for a similar, and dare I say, sometimes better product. It was the people behind it. They don't just offer a service; they genuinely care about my business. Their support team is a breath of fresh air - quick, efficient, and always ready to help.And oh, [sensitive content hidden], our account manager? He's the real MVP. Instead of the standard check-ins I've experienced with other companies, his calls always come across as though an old business buddy is touching base, always ensuring we're making the most of what we have.For those of you reading reviews, wondering if Targetbay is the way to go, take it from someone who's been there, done that - it's a decision you won't regret. My business has thrived with them by our side, and I’m pretty confident yours will too.

Vantagens:

robust platform and exceptional human touch. While their tools for managing product and seller reviews, as well as coordinating email campaigns, stood out in terms of efficiency and user-friendliness, it was their dedicated customer support that won my heart. It's rare to find a company where the tech and the team both shine. Plus, their competitive pricing, especially in comparison to others like Yotpo, offered superb value. Every interaction, especially with our account manager [sensitive content hidden], felt personal and geared towards our business success. It wasn't just about using a service; it was about fostering a partnership that genuinely aimed to see us thrive.

Desvantagens:

Honestly, while TargetBay has been largely beneficial for our needs, no service is without its hiccups. One area I felt they could improve upon is their user interface. At times, navigating through the platform can feel less intuitive than some of its competitors. Additionally, while their support team is remarkably responsive, there have been a few occasions where I wished for more in-depth tutorials or onboarding materials to smoothly implement some of the advanced features. While these issues are minor in the grand scheme of things, a bit more polish on the UI and additional learning resources would make their platform nearly perfect.

Personal & Professional Experience

Comentários: Overall, my experience has been nothing but great. Going forward with all things digital marketing, TargetBay will be a life-long friend of ours.

Vantagens:

Service Offerings - The Service offerings and features are extremely competitive compared to others in this market. There is a great number of features you can get as well as with other competitors in the industry, BUT, this is just the beginning of where it starts to become...better Price - As the saying goes, you get what you pay for... I mean, logically it's true, right? I pay for $5 McDonald's meal and I'll get just that, a $5 McDonald's meal... But that's not what we normally translate this to, yeah? In today's standard, when you pay less (com[ared to competitors), you expect less quality of service or offerings. There is an exception to this rule, and that is TargetBay. What makes TargetBay standout of the crowd is this pricing, you really won't find anything close to the features you get for the easy, simple and affordable pricing you pay. They don't make it complicated with plans, it's straight foward. They don't tie you into lousy, scary, anxiety inducing contracts, again, a TargetBay winner. No hidden-fees, no upselling tactics, straightforward pricing and features you cannot normally get for the costs. Customer Service - Believe me when I say this, TargetBay's customer service is exceptional. You will not and cannot find better service anywhere. You feel at home, like family, like they mean the world to you and you mean the world to them. TargetBay excels beyond your imagination in this department. It's unworldly to have this level of attention, you're loved.

Desvantagens:

The software is growing, there will be quirks here and there, but the greatest of all is, you won't find a problem they cannot fix and won't try to help you out with. While bugs and glitches can happen anywhere in life, that's to be expected, but you won't be left with the lights off.

Great Platform

Vantagens:

Easy of Use Customer Support Shopify Integration Results

Desvantagens:

I have not real cons with TargetBay. It performs well for us.

Customer Service

Vantagens:

The service of TargetBay is amazing. [sensitive content hidden] is fantastic. So much that we have moved all our brands to TargetBay due to [sensitive content hidden] superior customer service and TargetBay's services.

Desvantagens:

Building emails is slightly difficult. The column option is difficult.

Easy to learn, great support and onboarding

Comentários: Benefits are an all encompassing reviews and email marketing platform.

Vantagens:

Intergation was smooth, fast and onboarding was really straightforward.

Desvantagens:

Wish I found this platform and solution earlier.

TargetBay Product Reviews on ShopSAR

Vantagens:

The look of the product is familiar, yet it fits in seamlessly with our website design.

Desvantagens:

Integration was difficult - but more an issue with Volusion.

On Point... Every Time!

Vantagens:

[sensitive content hidden] manages my email marketing beautifully! Every month she creates the most amazing email blasts to send to my list. She makes my life easier!

Desvantagens:

I don't have a negative comment about TargetBay's email marketing team.

Very Satisfied

Vantagens:

We've used multiple review platforms in the past, TargetBay gives us everything they did and more. The Q&A section they provide has helped customers answer their own questions before reaching out to our sales team saving us time and effort.

Desvantagens:

None that I can think of at this time, as I said I've been very satisfied with their service.

The All-In -One Saas for you Business

Comentários: I have had a great experience with TargetBay. The onboarding was easy and painless. My rep, [SENSITIVE CONTENT HIDDEN], and his team respond quickly to my issues and take care of everything quickly.

Vantagens:

I love that I can include our Reviews, Emails, and Retargeting Ads in one platform.

Desvantagens:

Some of the email features are not the best.

A Great Platform Run By Great People

Comentários: Exceptional product and exceptional service from start to finish.

Vantagens:

All inclusive platform that is easy to use.

Desvantagens:

We don't have any cons to mention. The platform is easy to use and the customer service team is always available if you have questions.

TargetBay offers a lot

Vantagens:

I first purchased TargetBay for the review management. I didn't realize that they offer so much more. recently I started SMS campaign and email campaign. very easy to design and implement. I had a rep walking me through the processes of designing and publishing a campaign and I realized that it's not too difficult. I would certainly recommend TargetBay to any eCommerce store

Desvantagens:

I couldn't find any cons. so far the product is very good for my business

Great Product / Service

Comentários: I work with [SENSITIVE CONTENT HIDDEN] and she has been absolutely amazing.

Vantagens:

Pricing is very competitive and the customer service is the best in the industry!

Desvantagens:

Some implementation glitches onto the website but the team is always there to make changes quickly to make sure all problems are resolved.

Danielle is AWESOME!

Comentários: Very positive.

Vantagens:

It ties in seamlessly with Magento 2X and it allows us to email customers, track metrics and the newer SMS feature is a nice addition.

Desvantagens:

A little bit of a learning curve but not that bad. Danielle does our newsletters and we collaborate to get them out to customers. A little expensive for our small business but it pays for itself.

Great asset to our online store! People at TargetBay are super to deal with!

Comentários: Increased sales over 20%

Vantagens:

Great interface and easy to use with automated time saving emails. More than just a review platform. We compared the features to several competitors like Yotpo, Springbot and others and found that Targetbay has better features and price.

Desvantagens:

Because it has so many features it has a bit of a learning curve. But Targetbay will implement everything for you so you get a turnkey solution.

I loved to choose TargetBay

Vantagens:

I loved to choose TargetBay today, I never imagined that they could help me so quickly and provide me with a guaranteed service, that seemed incredible to me.

Desvantagens:

I will recommend it to all my friends, they deserve to leave satisfied and with guaranteed answers, their service and the environment were great

Great Job targetbay TEAM!

Comentários: 10 out of 10 superb

Vantagens:

it is user-friendly and very accessible. the transition was smooth

Desvantagens:

none really. everything is ok. before It was so hard to create newsletters now its like you can do it in less than 10 mins,

Great Customer Service!

Comentários: I have had nothing but the best customer service with Target Bay. CSR's have been great at breaking the information down for all to learn easily and quickly! They've been a great help!

Vantagens:

Target Bay's Pop-up have proven to be great revenue streams for us. This service has paid for itself time and and time again!

Desvantagens:

I don't have any complaints. I wish we could do more with our general email lists outside of new subscribers, but we've had great help from our Customer Service team on great alternatives to help us!

Very easy to use

Comentários: super easy to use

Vantagens:

[SENSITIVE CONTENT] has been very good to deal with. Always follows up, helps implement, manage, track, etc. Helps customize the campaign and takes good ownership for follow throughs

Desvantagens:

wish there was a way to send the same email to multiple lists at the same time.

Small Business Secret Weapon!

Vantagens:

Extremely easy to navigate, and the platform fits perfectly with my brand aesthetics and design.

Desvantagens:

There are slight errors and glitches due to it being new.