--- description: Tudo sobre Qubicles: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.com.br/software/161183/qubicles Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/161183/qubicles?page=2) > Empresa de software de central de contato e blockchain premiada e sem necessidade de licença. Cadastre-se agora gratuitamente. > > Conclusão: 24 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Qubicles? Operações de call center e de central de contato do mundo todo que estão cansadas das opções caras que saturam o mercado. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 24 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Qubicles - **Localização**: Atlanta, EUA - **Fundada**: 2013 ## Contexto comercial - **Preço inicial**: US$ 19,99 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Alerts/Escalation - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Coleta de dados de multicanal - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gestão da base de conhecimento - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de pesquisas/enquetes - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Monitoração de chamadas - Painel - Questionários e feedback - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Roteirização de chamadas - Softphone ## Integrações (1 no total) - Gmail ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Programas de Assistência Remota](https://www.capterra.com.br/directory/30928/remote-support/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) ## Alternativas 1. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Five9](https://www.capterra.com.br/software/132405/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.capterra.com.br/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.com.br/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.com.br/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Avaliações ### "Incomparable" — 5.0/5 > **Francis** | *15 de novembro de 2017* | Taxa de recomendação: 10.0/10 > > **Vantagens**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 de maio de 2020* | Serviços ao consumidor | Taxa de recomendação: 8.0/10 > > **Vantagens**: It's very easy to set up and it requires almost no expertise to get it going. > > **Desvantagens**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 de abril de 2019* | Partido político | Taxa de recomendação: 10.0/10 > > **Vantagens**: Flexibility, cost effectiveness, scalability. > > **Desvantagens**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 de abril de 2017* | Cosmético | Taxa de recomendação: 8.0/10 > > **Vantagens**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Desvantagens**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 de abril de 2019* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Desvantagens**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/161183/qubicles?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/161183/qubicles) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados