---
description: Tudo sobre Broadly: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Broadly - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# Broadly

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> O Broadly é uma plataforma de geração de avaliações que ajuda empresas locais a obter avaliações positivas online, protegendo a reputação.
> 
> Conclusão: 336 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Resumo

### Quem usa o Broadly?

Empresas locais. Os setores incluem: Serviços para animais, automotivo, serviços profissionais e negócios, construção civil, odontologia e medicina, serviços residenciais, saúde e beleza e hotelaria.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.8/5** | 336 Avaliações |
| Praticidade | 4.8/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais |
| Recursos | 4.7/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Broadly
- **Localização**: Oakland, EUA

## Contexto comercial

- **Preço inicial**: US$ 249,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Estados Unidos

## Recursos

- Análise de sentimentos
- Análise de tendências
- Bate-papo com o consumidor em tempo real
- CRM
- Coleta de dados de multicanal
- Compartilhamento social
- Comunicação multicanal
- Gerenciamento de SEO
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de e-mails
- Gestão de campanhas
- Gestão de pesquisas/enquetes
- Gestão de respostas
- Histórico do cliente
- Imagem de marca personalizável
- Mensagens de SMS
- Monitoramento de revisões
- Notificação de avaliações
- Pagamentos móveis
- Painel
- Questionários e feedback
- Rastreamento de interações
- Relatórios e análise de dados
- Relatórios e estatística
- Solicitação de avaliação
- Third-Party Integrations

## Integrações (5 no total)

- Constant Contact
- Mailchimp
- QuickBooks Online Advanced
- Shopify
- Zapier

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone

## Category

- [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software)

## Categorias relacionadas

- [Software de Gestão de Reputação](https://www.capterra.com.br/directory/30750/reputation-management/software)
- [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software)
- [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.com.br/directory/31024/review-management/software)
- [Sistemas de Pagamentos](https://www.capterra.com.br/directory/30232/payment-processing/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software)

## Alternativas

1. [SurveyMonkey](https://www.capterra.com.br/software/32728/surveymonkey) — 4.6/5 (10432 reviews)
2. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews)
4. [Weave](https://www.capterra.com.br/software/141842/weave) — 4.3/5 (668 reviews)
5. [Jotform](https://www.capterra.com.br/software/158456/jotform-4-0) — 4.7/5 (2845 reviews)

## Avaliações

### "Great for driving reviews\!" — 4.0/5

> **Jackie** | *25 de outubro de 2022* | Agricultura | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it.
> 
> **Desvantagens**: The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app.
> 
> Overall very good.  They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches.

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### "Broadly Review Services" — 5.0/5

> **Shawna** | *25 de outubro de 2022* | Serviços jurídicos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.
> 
> **Desvantagens**: We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear.  I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.
> 
> Our experience with Broadly has been very well. We've obtained so many reviews to our business'  that are positive. We're been able to have more direct communication with our clients via text.

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### "They will not cancel my account" — 1.0/5

> **pat** | *17 de maio de 2025* | Serviços de eventos | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: They would never call me back about my account just kept trying to take money  on my credit card.
> 
> **Desvantagens**: I finally cancelled for them to CONTINUE trying to charge my card again as of today.
> 
> Horrible experience.  I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today.

-----

### "The best thing you could ever do for your business" — 5.0/5

> **Brad** | *31 de outubro de 2022* | Serviços a indivíduos e famílias | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.
> 
> **Desvantagens**: Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come\!

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### "Great Product and Service" — 5.0/5

> **Carol** | *1 de novembro de 2022* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the  requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.
> 
> **Desvantagens**: What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

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## Links

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