Good but can be improved.
Avaliado em 13/05/2018
Aria S.
Vantagens: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Desvantagens: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Very good experience i have with product, im satisfied.
Avaliado em 04/05/2018
Amir K.
Vantagens: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Desvantagens: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Lots of features
Avaliado em 14/02/2018
Gerson M.
Comentários: Notification screen reminds me a social network message. That's good.
Vantagens: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Manage Engine Ticketing System
Avaliado em 15/01/2019
Avaliador Verificado
Vantagens: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Desvantagens: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
AS a web based CRM solution, it doesnt get any easier
Avaliado em 25/06/2018
Mark J.
Vantagens: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Desvantagens: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
One view of all your customers interactions
Avaliado em 27/11/2019
Avaliador Verificado
Comentários: Very positive overall experience, and migrating colleagues to a new process and platform was very seamless
Vantagens: In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time
Desvantagens: You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product
Siddik S.
satisfies all my needs...
Avaliado em 02/04/2012
Angela B.
Comentários: I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine!
Vantagens: Easy to use
Jendra J.
this software is sooo complex and yet sooo simple to use
Avaliado em 03/01/2018
Avaliador Verificado
Vantagens: usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now
Desvantagens: i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time
