---
description: Tudo sobre ManageEngine SupportCenter Plus: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine SupportCenter Plus - Preço, avaliações e classificação - Capterra Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus)

# ManageEngine SupportCenter Plus

Canonical: https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus

Página: 1 / 2\
Próximo: [Próxima página](https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus?page=2)

> Dê a central de suporte uma transformação poderosa e visual. Experimente o Support Center Plus. Dê o primeiro passo em direção ao suporte ao cliente de categoria mundial.
> 
> Conclusão: 14 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o ManageEngine SupportCenter Plus?

O SupportCenter Plus é um software de suporte ao cliente baseado na Internet que permite que as organizações gerenciem com eficiência os tíquetes de clientes, informações de conta e contato e os contratos de serviço.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.3/5** | 14 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.2/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ManageEngine
- **Localização**: The Octagon, EUA
- **Fundada**: 1996

## Contexto comercial

- **Preço inicial**: US$ 495,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Android (celular)
- **Idiomas**: alemão, chinês, espanhol, francês, holandês, inglês, italiano, japonês, polonês, português, russo, sueco
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209

## Recursos

- Acesso para Celular
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- CRM
- Comunicação multicanal
- Gerenciamento de comentários
- Gestão da base de conhecimento
- Gestão de pesquisas/enquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Monitoramento de reclamações
- Painel de atividades
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Relatórios e estatística
- Third-Party Integrations
- Vários idiomas

## Integrações (5 no total)

- Jira
- ManageEngine Analytics Plus
- ManageEngine ServiceDesk Plus
- Zoho Analytics
- Zoho CRM

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.com.br/directory/32315/customer-support/software)
- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)
- [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.capterra.com.br/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3408 reviews)
5. [TeamSupport](https://www.capterra.com.br/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Avaliações

### "Lots of features" — 5.0/5

> **Gerson** | *14 de fevereiro de 2018* | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards.  Easy to implement,
> 
> Notification screen reminds me a social network message. That's good.

-----

### "A good helpdesk tool but not perfect" — 4.0/5

> **Burim** | *16 de novembro de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.
> 
> **Desvantagens**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks.
> 
> Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions.

-----

### "Manage Engine Ticketing System" — 3.0/5

> **Avaliador Verificado** | *15 de janeiro de 2019* | Indústria farmacêutica | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
> 
> **Desvantagens**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

-----

### "Good but can be improved." — 4.0/5

> **Aria** | *13 de maio de 2018* | Roupa e moda | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
> 
> **Desvantagens**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive  but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

-----

### "Super product for enterprise customer" — 5.0/5

> **Arvind** | *24 de novembro de 2021* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.
> 
> **Desvantagens**: Mobile notification should be added for ticket status, those whom who are traveling most.
> 
> It experience was good after I understand before that I was pretty confused

-----

Página: 1 / 2\
Próximo: [Próxima página](https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus?page=2)

## Links

- [Ver em Capterra](https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus)

## Esta página está disponível nos seguintes idiomas

| Localidade | URL |
| de | <https://www.capterra.com.de/software/162095/manageengine-supportcenter-plus> |
| de-AT | <https://www.capterra.at/software/162095/manageengine-supportcenter-plus> |
| de-CH | <https://www.capterra.ch/software/162095/manageengine-supportcenter-plus> |
| en | <https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/> |
| en-AE | <https://www.capterra.ae/software/162095/manageengine-supportcenter-plus> |
| en-AU | <https://www.capterra.com.au/software/162095/manageengine-supportcenter-plus> |
| en-CA | <https://www.capterra.ca/software/162095/manageengine-supportcenter-plus> |
| en-GB | <https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus> |
| en-IE | <https://www.capterra.ie/software/162095/manageengine-supportcenter-plus> |
| en-IL | <https://www.capterra.co.il/software/162095/manageengine-supportcenter-plus> |
| en-IN | <https://www.capterra.in/software/162095/manageengine-supportcenter-plus> |
| en-NZ | <https://www.capterra.co.nz/software/162095/manageengine-supportcenter-plus> |
| en-SG | <https://www.capterra.com.sg/software/162095/manageengine-supportcenter-plus> |
| en-ZA | <https://www.capterra.co.za/software/162095/manageengine-supportcenter-plus> |
| es | <https://www.capterra.es/software/162095/manageengine-supportcenter-plus> |
| es-AR | <https://www.capterra.com.ar/software/162095/manageengine-supportcenter-plus> |
| es-CL | <https://www.capterra.cl/software/162095/manageengine-supportcenter-plus> |
| es-CO | <https://www.capterra.co/software/162095/manageengine-supportcenter-plus> |
| es-CR | <https://www.capterra.co.cr/software/162095/manageengine-supportcenter-plus> |
| es-DO | <https://www.capterra.do/software/162095/manageengine-supportcenter-plus> |
| es-EC | <https://www.capterra.ec/software/162095/manageengine-supportcenter-plus> |
| es-MX | <https://www.capterra.mx/software/162095/manageengine-supportcenter-plus> |
| es-PA | <https://www.capterra.com.pa/software/162095/manageengine-supportcenter-plus> |
| es-PE | <https://www.capterra.pe/software/162095/manageengine-supportcenter-plus> |
| fr | <https://www.capterra.fr/software/162095/manageengine-supportcenter-plus> |
| fr-BE | <https://fr.capterra.be/software/162095/manageengine-supportcenter-plus> |
| fr-CA | <https://fr.capterra.ca/software/162095/manageengine-supportcenter-plus> |
| fr-LU | <https://www.capterra.lu/software/162095/manageengine-supportcenter-plus> |
| it | <https://www.capterra.it/software/162095/manageengine-supportcenter-plus> |
| ja | <https://www.capterra.jp/software/162095/manageengine-supportcenter-plus> |
| nl | <https://www.capterra.nl/software/162095/manageengine-supportcenter-plus> |
| nl-BE | <https://www.capterra.be/software/162095/manageengine-supportcenter-plus> |
| pt | <https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus> |
| pt-PT | <https://www.capterra.pt/software/162095/manageengine-supportcenter-plus> |
| sv | <https://www.capterra.se/software/162095/manageengine-supportcenter-plus> |

-----

## Dados estruturados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Brasil","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressRegion":"SP","postalCode":"04538-132","streetAddress":"Edifício FL Corporate Av. Brigadeiro Faria Lima 4300, 8º Andar Itaim Bibi, 04538-132 São Paulo"},"description":"O Capterra Brasil ajuda milhões de empresas a encontrar o software ideal. Leia avaliações de usuários reais, compare opções de softwares e tome melhores decisões para o seu negócio.","email":"info@capterra.com.br","url":"https://www.capterra.com.br/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.br/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCC9dpt6w46BDkSs0BIQ68jQ"]},{"name":"ManageEngine SupportCenter Plus","description":"O SupportCenter Plus é um software de suporte pronto para ITIL baseado na Internet, projetado para organizações de TI que oferecem suporte de TI a clientes. Ele serve como uma plataforma comum para toda gestão de atendimento ao cliente. Os usuários podem rastrear, gerenciar e resolver tíquetes de Help desk com facilidade, proporcionando assim um pronto suporte ao cliente que leva a satisfação do cliente a um nível totalmente novo.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4dae6718-091a-4da5-90ec-713664745d06.png","url":"https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus","@id":"https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.br/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":14},"offers":{"price":"495","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Android"},{"@id":"https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus#faqs","@type":"FAQPage","mainEntity":[{"name":"Quem usa ManageEngine SupportCenter Plus?","@type":"Question","acceptedAnswer":{"text":"O SupportCenter Plus é um software de suporte ao cliente baseado na Internet que permite que as organizações gerenciem com eficiência os tíquetes de clientes, informações de conta e contato e os contratos de serviço.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.br/software/162095/manageengine-supportcenter-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Atendimento ao Cliente","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"ManageEngine SupportCenter Plus","position":3,"item":"/software/162095/manageengine-supportcenter-plus","@type":"ListItem"}]}]}
</script>