Avaliações do Netchex

Awesome overall Experience

Comentários: It makes my life easy!

Vantagens:

Their Customer Service and Support is the best I have seen both in knowledge and friendliness. Their product is super easy to use.

Desvantagens:

If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will.

Netchex has the best value with innovative products for the company and HR Administrators

Comentários: Netchex has so many learning tools, one-on-one training and webinars to help you learn the products with a dedicated team of customer care representatives that are always willing to go above and beyond to provide knowledgeable instruction and advise. We couldn't have accomplished the growth in our company without these products. Our company goal is to be the leading employer in our area and Netchex/Hireology has been a huge factor in providing tools to make that happen.

Vantagens:

The Netchex software has allowed the HR Administrative Team to streamline so many processes with the product suite available and the ability to integrate with industry leaders. With the NetGuide feature, our department has been able to onboard new hires more effectively and efficiently which gives a better overall first impression of our company allowing us to focus on training and welcoming new employees. The NetAssist HR helps most managers and administrators keep track of HR tasks easily with a snapshot view of what needs to be performed. The NetBenefits, NetCOBRA and ACA Central product has been a tremendous time and compliance life saver. Integration with our carriers has shaved hours of time off tracking a host of these tasks. It's all built in and easy to use!

Desvantagens:

The HR department really loves all the offered products, but there are some functions that we still need. There are ways to monitor when performance reviews are happening but not a way to tie the individual performance factors for each employee in the system. It would be nice to have this as a built in the system in the employee profile instead of on paper. There is no tracking mechanism built to record personnel improvement plans or warnings. Initial set up and implementation is an extensive amount of work that was expected but exhausting for a 1 or 2 man team to stay on task and make deadlines. If considering Netchex, I would highly suggest that you assign an implementation team of 2-4 members to tackle.

Worst payroll system I have used

Comentários: I was promised a my own team to call whenever I needed help and they "restructured" 90 days in, so I have no team. Implementation is a joke. Be prepared to do several massive spreadsheets and HOURS of training. GL is still does not post properly and I have asked several times for it to be fixed. Imports do not work. Some items they start charging you for after 90 days, beware and ask lots of questions.

Vantagens:

Nothing z

Desvantagens:

GL posting errors imports not working properly customer service is terrible

Netchex review

Comentários: Overall it was an easy app to use for work.

Vantagens:

Simple to use and easy to navigate through

Desvantagens:

Sometimes the app would crash. But not very often.

New found love!

Vantagens:

I was a little skeptical at first because I was running payroll in house for many years of being the payroll coordinator for my company so I was very hands on. We did try outsourcing with a company called Paycom but that turned out to be a total nightmare. We got lucky joining the Netchex family and after getting the hang of the software, having the Netchex team members always a phone call or email away ready to help and their software meeting our needs, its been the best transition. Not to mention, I'm still very hands on with my payroll/hr production.

Desvantagens:

There is nothing I can really say that I dislike about the software.

Series of Unfortunate Events

Comentários: The experience we were sold and the experience we received have been in polar opposition. The sales team was involved and detailed but the staff at Netchex appear to be not well trained and far from experts in payroll and HR processing. Management will address concerns but there is no follow up and issues persist from month to month and years. The entire experience has been very dissappointing and challenging. We moved to Netchex to create efficiencies within our limited staff responsibilities and have ultimately created more work for accounting, payroll and HR. We have zero confidence in the ability of the Netchex staff and software to provide accurate results and recompute everything.

Vantagens:

Sales team showed a software that was completely different than the software that we have. Sales team shared a seamless approach to payroll in a time that we needed simplicity. The payroll processing is not complicated and fairly straightforward to navigate as long as your business is limited in size and scope of personnel.

Desvantagens:

Time and Attendance needs a new programmer. The current software cannot maintain accrual based PTO, retro PTO or rollovers between banks. The tax department does not know basic tax laws - it took over 6 months to get a corrected W2. We filed Employee Retention Credit with our former vendor because of the lack of confidence in processing tax forms. There is no dedicated customer service representative - it is a call center. We paid for NetBenefits to integrate with our health insurance provider and there has been no file transfer take place in almost 2 years.

All The Work of A Large HR Department

Comentários: We are not a very big company but Netchex has changed our orientation process to seem as if we were. And for the price a small business can afford!

Vantagens:

I have been incredibly enthusiastic about NetGuide. For a hospital, I have many employees with different credentialing certificates/licenses/vaccinations/etc. that expired almost everyday. Not to mention all the other regular HR items such as annual evaluations and education. It can be overwhelming for just one person. With NetGuide, I went from just myself reviewing all these items to know getting all managers involved and NetGuide even notifies the employee when I forget. So my busy day now has 5+ other people on their tasks!

Desvantagens:

The scheduling software. Our hospital runs on 12 hour shift (AM/PM), we do work weekends unlike office people, and all holidays even major. We are open 24/7/365. Meaning the scheduling system in Netchex is more geared to an office-based company but I would like to integrate our scheduler with Netchex to provide a solution for everyone. Currently, I have to go back and forth between the two programs and of course it is a hassle but also not cost efficient.

Very Satisfied

Comentários: Still exploring more as there is so much you can get from Netchex

Vantagens:

Very user friendly and Awesome customer support

Desvantagens:

I don't think there is anything I can think of

No Complaints:)

Comentários: I know that no system is perfect, but overall, Netchex is great for my payroll processing! There were recently some changes to New Employee Input / Maintenance that seems a little more confusing, but in the long run, I believe it will be better for record keeping. If I am confused on something or I cannot figure something out, it is easy to contact Netchex Customer Service. They are fast with help, friendly, and always follow up on cases to make sure they are resolved.

Vantagens:

It is reliable, user friendly, and good customer service.

Desvantagens:

I really cannot think of any Cons at this time. I have been using Netchex for almost 7 years, since I have been employed with Grace. I have no negative issues.

Netchex works

Vantagens:

The pros about Netchex is that it allows for a streamline and user friendly process as it relates to recording time and payroll. At one times, employees were even able to clock in on their phones because it was protected by a firewall.

Desvantagens:

Although I did not experience this, some employees ran into an issue when connecting Netchex to a certain early wage access app. But overall, I have no complaints.

We Love Netchex!!!

Vantagens:

I love all of the training resources that are available.

Desvantagens:

I haven't found any features that I dislike.

The Best Tools

Vantagens:

Helps you to be more organized................

Desvantagens:

For now I have nothing to say in this regard

Great for Mid-Sized and Small Companies with Simple Payrolls

Comentários: We went onboard with Netchex during a growing stage of our company. Netchex was ok for us and definitely filled a need and got us where we needed to go during that period of time and for that we are grateful. However, the payroll / benefits system was not setup with "effective dating" that worked while we were with them. Meaning, major updates like annual increases and open enrollment changes for our 4000 team members had to be frantically entered in the time between one payroll processing period's closing and the next payroll processing, which can be challenging when you have union and weekly locations. There also was no mass approval option for open enrollment, which was a major challenge on our benefits team. Multiple times we were told that the issue was fixed but it never worked properly while we were there, resulting each year in massive situations where either the new benefit rate would be applied too early or the old rate would apply too late, meaning lots of payroll corrections. Again, their software would be just fine for a company that has a basic, uncomplex payroll with up to 1 or 2 thousand team members. We just outgrew their available functionality with our complex needs.

Vantagens:

The simplicity of the software Ease to use Relatively easy to setup

Desvantagens:

Not easily scalable to company growth Reporting is antiquated - must be an excel guru for reporting to be ok - Basic reports are fine but report writing tool is difficult to navigate and sometimes just doesn't work (times out trying to query)

User Friendly and Great Customer Service

Comentários: Netchex has been wonderful to work with. They are very responsive to any issues that we may face and follow up timely. The program is extremely easy to navigate.

Vantagens:

Netchex is extremely user friendly, has exceptional customer service and great for on the go payroll processing.

Desvantagens:

Glitches with the time clock punch features.

Netchex is the BEST!

Comentários: Ease of use and great customer service when I questions or concerns.

Vantagens:

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Desvantagens:

Nothing. It has everything we need to process payroll and manage our employees.

NetChex processes payroll without error every time. They are rapidly upgrading the user experience.

Comentários: Efficient, effective payroll processing.

Vantagens:

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

Desvantagens:

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Netchex experience so far

Comentários: Overall an pretty good experiece. No problems that I couldn't solve.

Vantagens:

I started this job two months ago and have been using Netchex for my clock in/out and timecard/payroll/direct deposit information. It is great to be able to look at past pay periods and that your timecard is updated daily with hours and pay.

Desvantagens:

If I forget to clock in or out the system will not let me fix it. I have to call human resources or get a manager to do it. There are no reminders. It diesn;t save login information so you have to type credentials several times a day (if you check out and back in for lunch too). Sometimes the geo tracker is off and you have to walk around the building tryung to find a better spot to be able to clock in/out.

The ease of use with Netchex was apparent from the beginning!

Comentários: There are things that presented challenges early on that have been changed and simplified over time. I am sure there is room for expansion and growth but, the team at Netchex seems to work diligently to stay at top of the game!!

Vantagens:

From an Administrator stand point, Netchex works well and was easy to pick up! From the side of the End User, I think this product is fabulous!! The security enhancements added recently have given me a sense of security that was questioned before. I love the fact that I am able to access my check stubs, W-2's and other information I haven't been able to access with previous employers. While I know there are many companies out there that offer this type of service, the support with Netchex has been impeccable!! The product overall has served us well and we look forward to continuing to grow with Netchex into the future!

Best Software

Vantagens:

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

Desvantagens:

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

NetChex

Comentários: Oustanding!

Vantagens:

easy to use, excellent online training, easy to contact IT/customer service, fast response from NetChex team

Desvantagens:

So far nothing. I really like everything.

Netchex is the Best Around

Comentários: Netchex is so beneficial for our employees to have easy access to their information and for us to maintain or day to day job.

Vantagens:

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

Desvantagens:

I really don't have anything I dislike with Netchex!

Outstanding Planning and Customer Support

Vantagens:

Very easy to use. Throughout the set -up we have had amazing support and learning mods provide Admins with easy to use tips and tricks to quickly master employee set-up.

Desvantagens:

We are looking forward to increased functionality with our onboarding, as well as the Benefits features that are essential to supporting our people.

The customer support is always extremely helpful and friendly.

Vantagens:

The help features are easy to access. The warning reminders about payroll holidays help too! Entering new employee information is very streamlines and easy to follow. Managing employee accounts has gotten easier through the self service modules.

Desvantagens:

Creating reports in publisher do not always come out the way I would like them to. There are often times 401K reports that I need in a certain format but I can not create that format in Publisher which means I have to export to excel and then manipulate the report to the desired format. This can be time consuming.

Great customer service and very user friendly system

Vantagens:

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Desvantagens:

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

Netchex

Comentários: Whenever we need a specialized report, Netchex is there to provide their expertise however way they can assist.

Vantagens:

Customer Service support is awesome, everyone is very professional and extremely helpful.

Desvantagens:

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.