Avaliações do Sawyer

Sawyer is essential!

Comentários: I recommend Sawyer to anyone who is seeking a more streamlined registration software for any type of class!

Vantagens:

Sawyer has been SO incredibly user friendly and has allowed me to confidently market my classes and confirm registrations so much easier than using my old method of Google forms.

Desvantagens:

I would love to see more email integrations!

Couldn't do it without Sawyer

Vantagens:

Sawyer makes my business possible. I need a registration software that is easy for me and is easy for busy parents, and that's exactly what Sawyer provides.

Desvantagens:

Sawyer would be even more usable if I could sell tickets through it for events. Also, I'd love to be able to integrate Sawyer with Flodesk.

Massive Issue

Vantagens:

We currently use Sawyer but are reconsidering our options given a massive issue.

Desvantagens:

We are a membership-based studio, and Sawyer allowed multiple members to continue renewing their memberships for MONTHS without flagging that their card on file could not be charged. It doesn't appear that Sawyer notified the members either. We only discovered this issue when we did an audit to see why we were missing funds. Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months. Sawyer should notify a business and member IMMEDIATELY if a charge on a card doesn't go through. This is ridiculous.

Sawyer is great especially for start up

Comentários: Great Experience. It is a really solid product.

Vantagens:

It got me up and running fast. It is a really solid product.

Desvantagens:

I like the entire product; I do, however, wish they added a way to keep track of the acutallly content of class ( cirriculum ), and profile pics of students.

LOVE Sawyer

Comentários: I love it and tell everyone about about it.

Vantagens:

The calendar widget interface is the best. I LOVE everything about Sawyer and I also am SOOOO appreciative that they continue to strive to improve and add more needed features.

Desvantagens:

I want to be able to edit parent info. MANY parent accidentally type in .con on thier email and I want to be able to go edit it quickly.

Robust platform

Comentários: Customer service is PHENOMENAL. I can't say enough about it. Kind, courteous, FAST, and knowledgeable. A pleasure to work with.

Vantagens:

It does almost everything I need for camp registration, payments, coupons, payment plans, class descriptions, etc.

Desvantagens:

Very expensive. We are a small non-profit and need the functionality, but the price tag is difficult. In addition, our clients pay $1.99 for transactions. I wasn't aware of this at first. I had some upset customers.

Accounting and Payouts are not transparent

Comentários: While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

Vantagens:

It can be imbedded on your website. Visually it is appealing to the purchaser.

Desvantagens:

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

Sawyer is important to WAS.

Comentários: I have great confidence in Sawyer as I work to grow my business.

Vantagens:

Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering.

Desvantagens:

The ability to connect to my google calendar is very important but not yet possible.

Sawyer for the WIN!!!

Vantagens:

Everything is so easy to navigate and set up my classes. It’s user friendly for my customers.

Desvantagens:

I don’t really have anything that I speak of…Sawyer has been great!

Management at it's best

Comentários: Great! The help desk reaponds quickly and it has added a new layer of usability for my clients.

Vantagens:

Easy to use Cost effecrive Customer service

Desvantagens:

Add ons dont always line up with what we need

I wanted to love it.

Comentários: It took me a while to come on board with this company. Their management is truly a money driven experience. You can feel it from any company from major corporations to small biz. The way they address their clients and the way they are deeply out for information (emails of their clients', clients) - they are even sneaky about it. I express my utter discontent with the [SENSITIVE CONTENT HIDDEN] and the response was, thanks for giving us a try. Not, let's make it right. I've been in business for 15 years and received the most outlandish, crazy complaints, my customer is always right. Always. This particular company is completely disappointing because I really want to love it and ..... it isn't good deep down to it's core.

Vantagens:

It looks great. That's really it...really, that's the selling point it's all downhill from there.

Desvantagens:

The widget slows your website down dramatically and the problem has existed for a long time. Customer Service is the major negative with this platform. They are set in their ways and will do absolutely nothing beyond their initial intentions. There are many other platforms that will customize your experience, and they are nice. Which is great. Cost - You can save $125 a month with multiple other companies. Your clients must sign up for sawyer before even seeing what you have to offer. They are absolutely hungry for your users information.

We enjoy using Sawyer

Comentários: We have been able to truly retain our clients due to the software being easy to use.

Vantagens:

Sawyer is so easy to use compared to the software that we left. Viewing of the software is clean and straight forward. We do wish that there was app for both us and the consumer to use to sign up and cancel classes out.

Desvantagens:

We wish that there was app for both us and the consumer to use to sign up and cancel classes out. We also hope that clients will be able to cancel out class themselves

Perfect for all your needs

Comentários: Amazing!

Vantagens:

This is the most user-friendly, easy to use and learn software that I have ever used! Super easy to set up and use daily! Your customers will love it! Customer service is amazing! like honestly, the best ever! I cannot say enough good things about my experience with Sawyer!

Desvantagens:

I like everything! You got a lot for the money!

One Stop Shop

Comentários: Easy to use. User friendly. Simple interface. Intuitive. Thorough. We LOVE IT!

Vantagens:

Sawyer has been a game-changer for us. We've used Brightwheel, ProCare, Eventbrite, and Google forms to try to figure out how to manage classes and Sawyer has been the best by far. Setting up the classes was so easy. The program is intuitive and offers all the features that we need it to.

Desvantagens:

We wish Sawyer had an app that our community could download, create an account, log in and use as a communication platform between teachers and parents. This would be the cherry on top!

Made my life so much easier

Comentários: It has been a real life changer and saved me so much time. Thank you!!

Vantagens:

I like that it automatically uploads directly onto my website. That I am able to contact everyone enrolled in a class at one time. That I can Use the app as my attendance. I can offer coupon codes or different registration set ups for different classes or locations. The list is endless. I love it!

Desvantagens:

Some customers have found the registration set up a little Confusing to find the right class. Messages sent to a group come from sawyer and often end up in junk mail.

The software + a community that helps my business grow

Comentários: Sawyer truly changed how my customers see my business, booking on my website is easy, professional, trustworthy, with a beautiful and sleek design. All my sales, bookings, reports, refunds, and most of my business, in general, run on Sawyer so I'm beyond satisfied with the product.

Vantagens:

Let's start for the basic: It's a software specifically for booking children's activities, which is my exactly what my business does, so every single feature in Sawyer is just perfect for what we do. I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcetera. Also it supports different locations, gift cards, and most important for us: a widget to add the registration form to your website.

Desvantagens:

Sawyer keeps improving and adding new features, I've run into tech problems when they just launch a new functionality but I consider this normal and I appreciate they keep improving their product. Tech support always replies fast when there have been issues.

Excellent Customer Service & Platform

Comentários: We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there.

Vantagens:

I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information.

Desvantagens:

Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great.

Review

Comentários: The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

Vantagens:

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

Desvantagens:

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

New children's art class studio experience

Comentários: It has aided me in organizing the type of classes I offer.

Vantagens:

Once a customer is registered it is very user-friendly and easy for them to register for classes or for me to book them on their behalf. I can access customer information quickly and easily. I like that the financials are relatively simple to navigate and monitor. It has a professional appearance and I appreciate that some customizations are available by request.

Desvantagens:

There is a pretty steep learning curve. I would like a simpler, more direct way to book a one-on-one customer service appointment but the help desk is quick to reply to questions and concerns via email.

Time Saving Software!!!

Vantagens:

Sawyer has been a blessing! It’s allowed the company to have all the registrations, tickets, forms and payment online. It’s great being able to see the finances all in one spot and create coupons, refund or cancel/transfer bookings. The classes and camps are easy to set up and modify. Clients do not have issues registering for events. There is an option to create financial reports and you can download email addresses for communications.

Desvantagens:

Only one very small con. I wish we had the option change some of the wording. For example: instead of classes/sessions it’s events

Incredibly easy to use and nicely streamlined for parents. I love their customer service too!

Comentários: I'm having a much smoother time registering families for my programs. Previously I had a lot of drop ins and even registrations who hadn't actually paid, but with Sawyer I've really minimized how many people I have to track down for payment later. I also appreciate that there are questions built into registration and that I can even add more questions, which comes in very handy when I'm running the camp and have kids for the whole day.

Vantagens:

It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.

Desvantagens:

It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.

Love Sawyer

Comentários: Amazing! Sawyer is the best POS I've used for working with children. I'm looking forward to the expansion of the Zapier add-on to automate communications to clients. Customer service is also very responsive and always helpful.

Vantagens:

The software is super easy to use and provides an easy setup for camps, classes, and events!

Desvantagens:

Some features like birthday parties and appointments need a little more versatility and ease. I find it easier for customers to only have one step in registering versus multi steps. It would be great to have functionality on the admin side to complete certain orders.

The steel your patron information

Vantagens:

I am so disgusted by the deceit that this company does not make it clear that they use your patrons personal information to advertise to them.

Desvantagens:

They take you patron person information and use it for their own marketing purposes. This was NOT made clear prior to contract. We are getting so many complaints about spam from sawyer.

Great software.

Comentários: Sawyer has been an upgrade for registering students for our classes, camps and clubs for my business saving me a lot of time. The software makes it easy for returning clients to create accounts and store information and new clients to browse our offerings. It has also added a lot of convenience for teachers to have access to rosters automatically. Sawyer has been a great step toward automation for administration to allow our classes and teachers to stay fully engaged and focused on teaching students.

Vantagens:

After a little training, Sawyer is relatively easy to use. The software makes it easy to create offerings and allow parents or students to register themselves and have all of the information in one place. It has defiantly helped my business become more efficient and freed up administrative time for other important projects to grow our business and reach more students. Sawyer also has the potential to open doors for students from other parts of the country with its centralized marketplace.

Desvantagens:

The software integrates well into my website but still has a lot of its own branding on information and registration pages. It would be great if this were a little more subtle as to not confuse new clients about who actually provides the classes. The software can be unintuitive at times but once you’ve used it a bit, things flow easier.

Time Saver!

Vantagens:

I love how easy it makes for our patrons to sign up for our classes. We used to do everything by hand, take payments over the phone.... but now this system gives the ownership of the registration process over to the patrons. It's saved us so much time. Now we can get back to the work we need to get done without wasting time over paperwork.

Desvantagens:

I feel like the process of adding semesters and activities could be streamlined a little better. And I wish we could just choose every date of our classes instead of it being an automated feature. Our schedules change quite a bit so sometimes we may have a weekly class on Mondays, but some weeks it changes to Tuesday or the start time may change. It doesn't let you fix any of that which is frustrating.