--- description: Tudo sobre Alcea Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea Helpdesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Monitoramento de Problemas](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.capterra.com.br/software/163894/fit-helpdesk > O Alcea HelpDesk é um sistema de rastreamento completo que inclui rastreamento de problemas, base de conhecimento, monitoramento de contratos e oportunidades. > > Conclusão: 3 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Alcea Helpdesk? O Alcea HelpDesk é ideal para empresas que têm o requisito de rastrear itens relatados, internos e externos e ajudam a melhorar o atendimento ao cliente, bem como aumentar o desempenho da equipe interna de suporte. Esta solução acessível é perfeita para pequenas e médias empresas. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **5.0/5** | 3 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 5.0/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Alcea Technologies - **Localização**: Ottawa, Canadá - **Fundada**: 1997 ## Contexto comercial - **Preço inicial**: CA$ 20,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Eslovênia, Espanha, Estados Unidos, Finlândia, França, Grécia, Hungria, Irlanda e mais 22 ## Recursos - Alerts/Escalation - Gestão da base de conhecimento ## Opções de suporte - Bate-papo ## Category - [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software) ## Alternativas 1. [Jira](https://www.capterra.com.br/software/19319/jira) — 4.4/5 (15336 reviews) 2. [JIRA Service Management](https://www.capterra.com.br/software/138769/jira-service-management) — 4.5/5 (764 reviews) 3. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [GitHub](https://www.capterra.com.br/software/129067/github) — 4.8/5 (6160 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avaliações ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29 de janeiro de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Desvantagens**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1 de novembro de 2017* > > **Vantagens**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Desvantagens**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26 de janeiro de 2018* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Desvantagens**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Links - [Ver em Capterra](https://www.capterra.com.br/software/163894/fit-helpdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados