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Sobre UJET
A UJET é uma empresa moderna de software para central de contato na nuvem, com inovação líder em suporte ao cliente por Internet, telefone e aplicativos móveis.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
The biggest negative with Ujet is it does glitch up often.
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Great experience with Ujet!
Comentários: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
Vantagens:
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.
Desvantagens:
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.
Alternativas consideradas anteriormente:
Amazing Experience
Comentários: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.
Vantagens:
Reporting is excellent, Routing is very easy, Creating teams and users.
Desvantagens:
The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.
Poor strategic vision from leadership, broken and unstable product.
Comentários: None unfortunately.
Vantagens:
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
Desvantagens:
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
Great customizable tool
Comentários: We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Vantagens:
The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.
Desvantagens:
I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.
Wonderful
Comentários: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.
Vantagens:
You can merge, transfer and mute calls. We could not do that on the last software.
Desvantagens:
It will lag sometimes when disconnecting the call.
Alternativas consideradas anteriormente:
Ujet Review
Comentários: Overall, it seems to work well.
Vantagens:
I like the options to transfer and make multiple calls.
Desvantagens:
It sometimes glitches and has to be restarted from time to time.
Ujet is amazing
Comentários: I love Ujet's user-friendly interface and the new update makes it even greater great!
Vantagens:
I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.
Desvantagens:
The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.
The best platform for your interactions.
Comentários: Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.
Vantagens:
I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.
Desvantagens:
I don't have any negative comments about it.
Great Experience with UJET
Comentários: Great Experience, with UJET easy access and fun to use.
Vantagens:
I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.
Desvantagens:
Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.
My Ujet experience
Comentários: Easy to use, We can track our daily calls and time allotted on each calls.
Vantagens:
Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.
Desvantagens:
Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.
Useful in any customer service satisfaction
Comentários: As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work.
Vantagens:
Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.
Desvantagens:
I haven't deal any hassle when using ujet. I love how it works.
UJET Review
Vantagens:
I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!
Desvantagens:
In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.
Ujet
Comentários: Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.
Vantagens:
Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g
Desvantagens:
It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.
Ujet review
Comentários: It helps me alot regarding about the call management.
Vantagens:
You can see the time avail and also you can easily change your auxes
Desvantagens:
Ujet has UI concerns needs to be adjusted.
One Of the best softwares in managing and calls in customer service field
Vantagens:
I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet
Desvantagens:
Nothing actually there to dislike it only requires a strong internet connection to work probably.
What others can't do, Quick, Nimble and turned up in hours
Comentários:
I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.
What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.
Vantagens:
In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.
Desvantagens:
Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.
Game changer
Vantagens:
The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use. They also understand the value of the relationship and treat you like a partner not a client to be sold things. Highly recommend.
Desvantagens:
Reporting needs to be updated. Today it’s either the live dashboard or downloading excel files.
Sleek Looking and Fast!
Vantagens:
I like that UJET provides its easy to use app to manage day to day status, channel I am working on, and calls. It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls. Its integration with Kustomer is a plus!
Desvantagens:
I really do like using UJET every day! Nothing to complain about as I am a very happy customer!
Easy to Use and Aesthetically pleasing
Comentários: Overall it has been better than other providers and I have enjoyed my experience
Vantagens:
I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.
Desvantagens:
I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.
Easy to use, easy to set up
Comentários: It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has.
Vantagens:
Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.
Desvantagens:
It may be buggy with integrations with other CRMs, like Salesforce.
UJET Review
Vantagens:
eazy to work, and i have a good support to help me
Desvantagens:
I'm from brazil, and don't have in protuguese
Quirks that make it frustrating
Comentários: It get's the job done- I just think the kinks from above would make it that much better.
Vantagens:
The interface is pretty straightforward.
Desvantagens:
I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call. I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating. My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us. Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.
Ujet feedback
Comentários: I really like Ujet because it's a very helpful and reliable tool for my job
Vantagens:
I like that it's very easy to use, and it's also fast
Desvantagens:
The only thing I will include is if it can record outbound calls
User friendly
Comentários: N/A
Vantagens:
How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system
Desvantagens:
I use this system all day every day and I have not had any issues with it since we started using it.
UJET Review
Comentários: Good, very efficient, just wish there was better connectivity.
Vantagens:
moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
Desvantagens:
The calls and chats drop mysteriously. Also would like more time for wrap up between calls. And more time for auto chats to come in once a chat has timed out or ended.