17 anos ajudando empresas
a escolher o melhor software

Sobre isolved

Plataforma HCM abrangente e completamente escalonável adaptada para empregadores de pequenas e médias empresas.

Saiba mais sobre o isolved

Vantagens:

The direct deposit feature is priceless. This has saved us a load of time.

Desvantagens:

Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard.

Notas do isolved

Pontuação média

Praticidade
3,9
Atendimento ao cliente
3,7
Recursos
3,9
Relação qualidade/preço
3,9

Probabilidade de recomendação

7,2/10

O isolved tem uma classificação geral de 3,9 em 5 estrelas com base em 567 avaliações de usuários no Capterra.

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Filtrar avaliações (567)

Alan
Alan
Human Resources Generalist, Peru
Usuário do LinkedIn Verificado
Hospitais e Saúde, 10.000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Payroll processing and HR data entry in one place is great

4,0 ano passado

Comentários: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Vantagens:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Desvantagens:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

Resposta do isolved

ano passado

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Victoria
Implementation Manager, EUA
Contabilidade, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

isolved's ability to be customized

4,0 há 4 meses

Comentários: Overall, the platform is great and easy to use.

Vantagens:

The ability to grow the platform and customize it as needed to meet customers needs

Desvantagens:

The recent issues with releases. With the majority of releases lately, there have been glitches.

Resposta do isolved

há 3 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool with it's ability to be customizable. We understand that frequent updates can sometimes lead to glitches, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

LORI
General Manager, EUA
Instalações e serviços de lazer, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

isolved review

4,0 mês passado Novo

Comentários: Somewhat satisfied, reports need to be fine tuned

Vantagens:

An easy software program to use in some respects

Desvantagens:

Not a lot of options in the reporting. Specific reporting is not available on all aspects of payroll

Avaliador Verificado
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

iSolved Review

3,0 há 9 meses

Vantagens:

Having everything in one place. The ability for employees to clock in at their desk

Desvantagens:

Customer service was not good. Getting answers to problems took days.

Resposta do isolved

há 9 meses

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Jennifer
Sr. Manager of Product, EUA
Serviços financeiros, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Pretty Much There

4,0 há 4 meses

Vantagens:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Desvantagens:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

Resposta do isolved

há 3 meses

Thank you for sharing your feedback! We're glad to hear that you find isolved's end-to-end solutions for employers helpful. We appreciate your suggestion regarding improving older features enhancements to remain relevant. Your input is valuable to us as we continue to enhance our platform. If you have any specific areas you'd like us to focus on or if you need assistance with anything else, please feel free to reach out. We're here to help and ensure you have a great experience with isolved.

Vinita
RN-Administrator, EUA
Consultório médico, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Good Timekeeping Platform

4,0 há 4 meses

Comentários: Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Vantagens:

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Desvantagens:

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

Resposta do isolved

há 3 meses

Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements. If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!

Matt
Manager, EUA
Contabilidade, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

iSolved Review

4,0 há 3 meses

Comentários: The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.

Vantagens:

Onboarding. Employee Self-Service. All-in-One Solution.

Desvantagens:

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

Resposta do isolved

há 3 meses

Thank you for your review!

Kaitlyn
Tax Manager, EUA
Serviços de informação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Isolved Product

4,0 há 4 meses

Comentários: Overall the process has been great when working with Isolved.

Vantagens:

What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.

Desvantagens:

Isolved Tax Updates See if there are more features to make it more effective.

Resposta do isolved

há 3 meses

Thank you for sharing your positive experience with isolved. We have noted your concerns about the tax software and tax updates and will explore ways to address these areas.

Lela
Paralegal, EUA
Serviços jurídicos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Userfriendly and easy to teach yourself to use.

5,0 há 4 meses

Comentários: Not bad at all, it was pretty self explanatory just took time to get used to.

Vantagens:

Seems pretty user friendly and straightforward.

Desvantagens:

Took a little bit to get used to using but pretty straightforward.

Karissa
Product Solutions Specialist, EUA
Contabilidade, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Product Solutions Specialist

4,0 há 3 meses

Comentários: All of the staff I've interacted with are friendly and easy to deal with.

Vantagens:

I like that the system is fairly user friendly.

Desvantagens:

There are so many small buttons that sometimes it's hard to identify when there is an issue where the problem is.

Resposta do isolved

há 3 meses

Thank you for sharing your experience with us. We're thrilled to hear that our team has been providing great support to you. We understand your concerns about the small buttons that make it sometimes hard to identify when there is an issue. We are continuously working to improve the interface and streamline the user experience for our customers. Thank you for choosing isolved, and we look forward to continuing to support your team.

Brian
Human Resources Manager, EUA
Administração pública, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

iSolved for a Small City

5,0 há 5 meses

Comentários: As the system grows iSolved has failed to update many of the smaller functions in their core HRIS and instead added functions behind a module-based paywalls. Not every organization needs a full module, but many need more that the most basic functionality available with the basic system.

Vantagens:

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Desvantagens:

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Christine
Payroll Specialist, EUA
2128, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very Good Product

4,0 há 4 meses

Comentários: I like it. It is well thought out and so much information that can be stored. I like the ability to be able to import files which saves a ton of time. Reporting options are amazing.

Vantagens:

There is a lot of information....neat and tidy.

Desvantagens:

When changes are made to the layout of screens (when there are updates) and we only find out when we go to those screens.

Resposta do isolved

há 3 meses

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a good product. We understand that frequent updates can sometimes lead to confusion when it comes to the layout of the screens, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Cassie
Client Success, EUA
Contabilidade, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Usability

4,0 há 4 meses

Comentários: It has been great so far, only a year in but I like it so far :)

Vantagens:

I really like how easy it is to use once you get used to how it thinks. Initially learning the system does take a good bit of work but once you learn the basics, even if you don't know the answer right away it is easy to know where to find it.

Desvantagens:

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

Resposta do isolved

há 3 meses

Thank you for sharing your positive experience. We understand that transitioning to an online platform can be a learning curve, but we're glad to hear that it has been a positive change for you.

Anahi
HR and Payroll Coordinator, EUA
Gestão da educação, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

We love iSolved

5,0 há 5 meses

Comentários: I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to all the resources it offers.

Vantagens:

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Desvantagens:

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Jhavi
Payroll Specialist, EUA
Serviços financeiros, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

ISolved is a great System

5,0 há 4 meses

Comentários: Isolved is an all-in-one platform that simplifies HR, payroll, and benefits management. It offers intuitive tools for employee data management and process automation, improving efficiency and compliance. However, it can be costly for small businesses and may require time to learn.

Vantagens:

Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management. With its intuitive interface, businesses can easily manage employee data, automate processes, and ensure compliance. It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management

Desvantagens:

While isolved is a powerful platform, it can have a steep learning curve for new users. Customization options may be limited, and some users report occasional glitches or slow support response times. Additionally, smaller businesses may find the cost higher than expected.

Mary
HR and Finance Administrator, EUA
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Hands On Product

4,0 há 10 meses

Vantagens:

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Desvantagens:

Getting to the right person to answer my question is always a challenge. Because the system is so robust, their CSRs can't handle the more advanced questions and getting me to someone who can takes weeks/months to resolve my initial issue.

Resposta do isolved

há 10 meses

Thank you for your feedback! We're glad to hear that your experience with isolved has allowed you to house everything in one system. We apologize for the difficulties you've encountered with our support. We understand the frustration of not being able to speak directly to someone. We take your concerns seriously and will address them with our team to ensure better customer support moving forward. We appreciate your loyalty and value your feedback as it helps us improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to me, Mackenzie Cotton, at [email protected]

Chryssi
HR Manager, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Solid HRM Platform

5,0 há 6 meses

Comentários: Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time.

Vantagens:

Mostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another.

Desvantagens:

The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.

Bethany
VP, Operations, EUA
Recursos Humanos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Service Bureau Review

4,0 há 9 meses

Vantagens:

I like that it is continuously evolving. Most of the time new features are released and there is no additional cost for those features that are "keeping up" with similar platforms. Resources for learning are excellent and make it so that SB's can be very self sufficient.

Desvantagens:

Pricing is high especially to be completive with ADP, Paychex etc.

Resposta do isolved

há 7 meses

Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with maintaining documents and streamlining approval processes. We're continuously working to enhance our offerings and provide the best value for our customers.

Sarah
Client Service Lead, EUA
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Happy Customer

5,0 há 7 meses

Vantagens:

Their great customer support and ease of use.

Desvantagens:

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Jake
Account Manager, EUA
Serviços a indivíduos e famílias, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Expense request interface

2,0 ano passado

Vantagens:

Allows for us to approve reimbursement requests that our employees submit and then commit them to be paid.

Desvantagens:

Interface is not consistent and very glitchy. Customer/tech support could use major improvement. The platform should not allow for an employee to double submit/submit a duplicate entry with the same time stamp down to the second. Glitches and bugs that hinder the ability to use the platform need to be addressed in a more timely manner with more transparency and communication.

Resposta do isolved

ano passado

We apologize for your experience with isolved and that our platform & customer service hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Maureen
Human Resources Director, EUA
Logística e cadeia de fornecimento, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

We love Isolved!

5,0 há 8 meses

Comentários: We are very happy with Isolved. They really do go above and beyond to make sure their customers are happy.

Vantagens:

User friendly! From onboarding to payroll, Isolved is very user friendly. The employees like it for the ease of use and it doesn't require much training. The customer service is great!

Desvantagens:

There are a lot of features and platforms/products/features. I am sure that these are great for large companies, but some of the platforms are too robust for small companies. The amount of platforms/products can be a little overwhelming when trying to decide what is best for your company.

Jason
Payroll Operations Specialist, EUA
Serviços financeiros, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

isolved!!!

3,0 há 10 meses

Comentários: My overall experience with isolved has been fraught

Vantagens:

I like isolved because it is a payroll software

Desvantagens:

I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity

Resposta do isolved

há 10 meses

We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at [email protected]

PATRICIA
HR ADMIN, EUA
Automotivo, 201–500 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

isolved will solve payroll headaches

5,0 há 5 meses

Comentários: isolved has everything we need from onboarding to payroll, the isolved system makes my job much easier.

Vantagens:

Isolved is easy to use, with great customer service if needed

Desvantagens:

I have no cons with isolved. program is great as is the customer service

Lynne
Lynne
Financial Assistant, EUA
Usuário do LinkedIn Verificado
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: GetApp

Steer clear

1,0 há 10 meses

Comentários: The absolute worst payroll experience in the 40+ years I have been dealing with payroll.

Vantagens:

I have no pros. They have made major mistakes on more than half of the payrolls they have processed and are non-responsive to making corrections.

Desvantagens:

They are not capable of distinguishing (their computer system should be set up to auto-complete this portion) between a W2 and a 1099 employee. More than half of the payrolls have been incorrect, requiring manual checks, or destruction of the original checks and having iSolved reissue the checks correctly. If direct deposit is involved, it's even worse. We also have 2 W2 employees whose W2 information is incorrect and who received 1099's in error. iSolved repeatedly promised to make the corrections, and now will not even take or return phone calls.

Resposta do isolved

há 10 meses

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please feel free to contact me at [email protected].

Morgan
Sr. Dir. Revenue Management, EUA
Hospitais e Saúde, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

AMS Review

5,0 há 4 meses

Comentários: Good. Been using for 6-7 years and would recommend.

Vantagens:

[sensitive content hidden] are great account managers

Desvantagens:

No direct point person for time questions