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Sobre NinjaOne

O NinjaOne é uma solução de operações de TI tudo-em-um fácil de usar para MSPs e profissionais de TI.

Saiba mais sobre o NinjaOne

Vantagens:

Ease of use, Cost, No false positives, excellent account management.

Desvantagens:

Lack of built in scripting. Has custom scripting capability but a small script database.

Notas do NinjaOne

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,7
Recursos
4,5
Relação qualidade/preço
4,7

Probabilidade de recomendação

9,3/10

O NinjaOne tem uma classificação geral de 4,8 em 5 estrelas com base em 211 avaliações de usuários no Capterra.

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Filtrar avaliações (211)

Eduardo
Analista, Brasil
Internet, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Painel RMM incrível

5,0 há 2 anos

Comentários: O Ninja permite otimizar o software dos sistemas e gerenciar os usuários proativamente os problemas e automatizar muitos dos sistemas de problemas e sistemas de gerenciamento dos problemas.

Vantagens:

A primeira é a facilidade de configuração e organização para diferentes clientes. Se você tiver experiência com ferramentas de administração do sistema, a curva de aprendizado será mínima. Achei o NinjaRMM fácil de configurar patches e scripts e implantar sua integração Webroot. A equipe de suporte ao cliente da NinjaRMM se dedica a ajudar a tornar a NinjaRMM acessível e adequada às suas necessidades.

Desvantagens:

O ponto negativo que posso dizer é que não possui um método de distribuição integrado. Você precisa confiar no AD ou em algo como o PDQ Deploy para implantá-lo automaticamente na rede.

Cristiane Silva
Nutricionista, Brasil
Fabricação de alimentos, 2–10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Avaliando o produto

3,0 ano passado

Vantagens:

sistema simples que aumenta a eficiência técnica dos programas.

Desvantagens:

dificuldade para aprender o sistema do programa.

Gil
Gil
CTO, EUA
Usuário do LinkedIn Verificado
Contabilidade, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Best-in-class RMM for internal IT Departments

5,0 ano passado

Comentários: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Vantagens:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Desvantagens:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eliot
Technical Lead, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

A solid, simple, modern RMM solution

5,0 há 5 meses

Comentários: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Vantagens:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Desvantagens:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alec
IT Manager, EUA
Imobiliárias, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Great RMM and Ticketing System

5,0 há 2 meses Novo

Comentários: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Vantagens:

Ease of use, scripting that just works, and the dojo community for help

Desvantagens:

It is a little too basic. The document feature is not the best so we use a different product.

Avaliador Verificado
Usuário do LinkedIn Verificado
Rede de computadores, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

their SMS login is not working - no fix from their support in timly manner

2,0 há 2 anos

Comentários: not good, major issues should be fixed at the time and not dragged out,

Vantagens:

their is not a lot - I'm not impressed by their lack in support.

Desvantagens:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Divaldo
Divaldo
CEO, Angola
Usuário do LinkedIn Verificado
Serviços ao consumidor, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Excellent remote IT management and monitoring platform

5,0 há 3 meses

Vantagens:

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

Desvantagens:

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

Patrick
Patrick
System administrator, Canadá
Usuário do LinkedIn Verificado
Software, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Best RMM in the business

5,0 há 5 meses

Comentários: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Vantagens:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Desvantagens:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Kagera
Project Manager, EUA
Suprimentos e equipamentos para empresas, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

My Experience With NinjaOne

5,0 há 3 semanas Novo

Vantagens:

The tool comes with great remote support features It makes IT management easy

Desvantagens:

With NinjaOne, all has been seamless. It is affordable too.

Andrew
Technician, Austrália
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

NinjaOne is the NumberOne RMM for MSPs

5,0 mês passado Novo

Comentários: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Vantagens:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Desvantagens:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Nyoro
Construction Manager, EUA
Construção, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

NinjaOne Has Been an Effective IT Management Tool

5,0 há 2 semanas Novo

Vantagens:

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Desvantagens:

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director, EUA
Hospitais e Saúde, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 há 2 semanas Novo

Vantagens:

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Desvantagens:

I do not have dislikes for NinjaOne. NinjaOne is superb.

Tomson
IT Administrator, Austrália
Engenharia civil, 501–1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

NinjaOne - Great potential

4,0 há 5 meses

Vantagens:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Desvantagens:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Pat
VP Sales, EUA
Segurança de rede e informática, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Ninja Review

5,0 há 5 anos

Comentários: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Vantagens:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Desvantagens:

The reporting functions need some improvement as well as the backup functionality.

Gary
Head of Systems, Reino Unido
Serviços de Facilities, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Great RMM with all the features you needs without being overly complicated

5,0 há 3 anos

Vantagens:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Desvantagens:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Warren
General Manager, Reino Unido
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Alternativas consideradas anteriormente:

A very affordable RMM solution.

4,0 ano passado

Comentários: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Vantagens:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Desvantagens:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Adam
Tier 3 Support Technician, Irlanda
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

NinjaOne: A 5-star product

5,0 há 2 anos

Comentários: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Vantagens:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Desvantagens:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician, África do Sul
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Amazing RMM software.

5,0 há 3 anos

Comentários: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Vantagens:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Desvantagens:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique, França
Serviços e tecnologia da informação, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The Best RMM pour IT

5,0 há 2 anos

Comentários: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Vantagens:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Desvantagens:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Ryan
Owner, Lead Technology Solutions Consultant, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

An Excellent Solution for Start-Up MSPs

5,0 há 5 anos

Comentários: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Vantagens:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Desvantagens:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Lucas
Owner, EUA
Serviços e tecnologia da informação, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ninjaRMM slices through the RMM competition

5,0 há 7 anos

Comentários: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.
What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Vantagens:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Desvantagens:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Resposta do NinjaOne

há 7 anos

Hi Lucas, Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017! Please feel free to reach out to me if you have any questions or feedback, [email protected]

David
Owner, Operator, EUA
Serviços e tecnologia da informação, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

NinjaRMM caters to all sizes

5,0 há 5 anos

Comentários: Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Vantagens:

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Desvantagens:

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Ghassan
Ghassan
executive manager, Uganda
Usuário do LinkedIn Verificado
E-Learning, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Ninjaone makes IT more efficient and meets our requirements

5,0 há 2 anos

Comentários: NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Vantagens:

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Desvantagens:

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Bill
IT Manager, EUA
Construção, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Simple & Powerful

5,0 há 5 anos

Comentários: NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

Vantagens:

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

Desvantagens:

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.

Andrey
Andrey
Senior IT Specialist, EUA
Usuário do LinkedIn Verificado
Educação superior, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Well-rounded and easy to implement

5,0 há 2 anos

Vantagens:

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

Desvantagens:

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.