Avaliações do BILL

Vale a pena ser Bill

Comentários: Tendo paciência dar pra usar, e administrar bem a conta

Vantagens:

As transferências e a mobilidade de segurança

Desvantagens:

Muitos juros,e valores altos de encargos

Efficiency at its finest with Bill.com

Comentários: Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.

Vantagens:

As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync.

Desvantagens:

A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development.

Is it too good to be true? A simple click of a button and all my bills are paid?!

Comentários: Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs.

Vantagens:

BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help.

Desvantagens:

While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO.

Mixed Feelings

Comentários: Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL.

Vantagens:

This is easy on the eyes and very user friendly which important to me.

Desvantagens:

Our company has this integrated with Xero and I do not feel they work well together without duplication.

BILL Master

Comentários: I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have!

Vantagens:

BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity.

Desvantagens:

BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into.

Bill.com = So Easy to Use

Comentários: Great! I love the simplicity. That's the power of Bill

Vantagens:

Bill.com is easy to setup and is extremely simple.

Desvantagens:

Bill.com seems to have gotten very expensive over the past 6 years!

Bill.com is the slowest invoicing and funding provider of them all.

Comentários: Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time.

Vantagens:

Bill.com is secure and it integrates with most accounting platforms.

Desvantagens:

The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible.

My 2 years experience with Bill.com

Vantagens:

- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.

Desvantagens:

- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.

Bill.com Review

Vantagens:

Easy to use. Great dashboard that makes it easy to do what needs to be done.

Desvantagens:

It does get a bit expensive for smaller businesses that need multiple users.

Getting our money on time

Vantagens:

Some clients pay our invoices through Bill and it's so easy, Set up took a minute but after that, it's completely, well, non complicated. Like a good flight, when someone asks you about your flight you say "uh, it was fine.' because everything went as expected. Bill is the same.

Desvantagens:

Sometimes on high use days the interface is not as lightning fast as it is on other days.

BILL makes it easy

Vantagens:

Very straight forward to set up initially then to use. Easy to submit and go

Desvantagens:

Less functions and tools. Not as transparent as competitors but gets the job done

Clunky, not user friendly - free account is unusable

Comentários: Stay away! There's too many great competitors out there to tolerate using bill.com. I've used about half a dozen invoicing tools and this is the most disappointing of the bunch.

Vantagens:

Not much. The bill.com software was enticing as it can connect vendors and customers but the interface is lacking, the free features don't let you even add an email address to send your invoice too! Instead of indicating that and saying "this is a premium feature" they leave you to wonder why you can't insert an email address into the "to" field. I couldn't fathom that any company in 2020 would actually not let me send an invoice I created -- even on a free account. There's too much good software out there to use bill.com

Desvantagens:

The support is terrible. Answers are basically "ya, you can't do that". They are actually trying to upsell me when I'm contacting them about deleting my account (which you can't do on your own).

New April 2019 Interface HORRIBLE!

Comentários: My company and I have used Bill.com for several years and it was so easy to use and made our vendor payments a breeze, but now it’s just absolutely awful. My entire finance staff hates the new interface. Nothing is streamlined at all and the way it’s set up now goes against common sense because the flow is just terrible. The bills and the payments section are broken out into 2 different tabs which is so inefficient because you can no longer take a quick glance as to which bill matches what payment without making several clicks to get this info. Also, I can’t see if a vendor check or ePayment has cleared at a glance in the payment tab since I have to click open the actual payment for this info now. There’s so much wasted space where the vendor details used to be when you open a vendor profile. There are just 3 unhelpful lines of vendor info and 90% empty white space which takes up half my viewing screen. When I edit the vendor details, the country of residence is at a section on top instead of being grouped with the address section. When I try to set a vendor up for ePayment, I no longer have the option of finding them by their name+email, now it’s only by their Vendor display name. We work with a lot of vendors where the ‘pay to’ is an agency so we aren’t able to easily connect a vendor for ePayment. I’m going to have my company move to something else since ruined user experience. I don’t know who the developed this new interface, but it certainly wasn’t an accountant.

Vantagens:

I used to think Bill.com was amazing and would have given it a 5 out of 5 just a month ago. However, with the new interface update that rolled out in April 2019 I’m downgrading my rating to 1 out of 5. See my review below.

Desvantagens:

The new interface is awful and not efficient AT ALL. See my review below.

Getting help is painful

Comentários: It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need.

Vantagens:

The ease of creating and tracking invoices

Desvantagens:

Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops.

It enhances companies' capabilities to manage financial affairs efficiently

Comentários: It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort.

Vantagens:

Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want.

Desvantagens:

Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support.

Bill.com (BDC) is ready to help with Accounts Payable, but...

Comentários: I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.

Vantagens:

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

Desvantagens:

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

Business Practices and Customer Service make product AWFUL

Comentários: The WORST! Bill.com has done nothing but lie to me about their international payments. They lied about comparable exchange rates. They processed an international payment, showed it as "cleared" and then held it for several weeks forcing me to provide additional information on the payment. The vendor never received it and I have still not received the funds back over 2 weeks later. Be careful using their systems as they can hold your funds and really mess up your cash flow.

Vantagens:

The product is good. It's what accountants need...that's it.

Desvantagens:

Having to deal with Bill.com customer service in any aspect.

REALLY REALLY REALLY BAD SUPPORT

Comentários: Went from great to really bad tech support. I want out but feel trapped because of the amount of data I have in their system. They have really sh*t the bed in terms of support.

Vantagens:

meets basic needs, but does have limitations.

Desvantagens:

Support is a ZERO on a scale of 1-100. Really, really bad. There is no doubt that since what ever ownership change was made they saw cost savings in their customer/tech support by changing from top tier support to the worst I have ever experienced in my 30 years as an IT professional. Support tickets take A WEEK for a response. Then it takes over 24 hrs to get a reply. If you need to work with "a specialist" appointments take over 2 WEEKS. I wish I was exaggerating but I have had this experience repeatedly for a few years. What a change. I am a LONG term customer, over 6 years+ maybe more and their support is junk. So so so disappointed.

Stay Away it's a total SCAM!

Vantagens:

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Desvantagens:

Support and the way they treat their customers. First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me.... We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com. Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August. A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets. What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund. So my advice to you, if you ever thought to use bill.com for your business, please stay away!

Just go with one of the alternatives

Vantagens:

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Desvantagens:

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Important Features, Very Buggy

Comentários: It's a powerful tool to get your accounts in order, but if they ramped up their support and development, it would really shine.

Vantagens:

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Desvantagens:

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Good idea, but poor support and answers from company

Comentários: Great concept but if you don't have the customer support in place this whole process is useless. Other companies out there supply the same support and my advice would be to seek out those companies as for the price and service you get, it's well below where it should be.

Vantagens:

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Desvantagens:

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Quality AP processing

Comentários: Bill.com has saved us several hours a month with as we have streamlined our customer payment collections as well as AP approval processes.

Vantagens:

It is quick and easy to forward emails with bill attachments to bill.com for AP processing. It is one of the features we love about it. Being able to set up rules that require different approvers based off of the amount of the bill makes it so much easier for our firm to get bills into the right hands.

Desvantagens:

Reporting is limited. Using this module for AP and AR on a daily basis, it would be nice to have some better reporting built within the system.

Great for receivables or payables

Comentários: Our bookkeepers can enter the bills, the manager can approve them, and the CFO can make the payments. The segregation of duties helps protect the company. Simple to use. Easy to see when a payment will arrive and when a check clears.

Vantagens:

It makes it easy to have an audit trail for entering, approving, and paying bills. It also makes it easy for customers to send electronic payments for their invoices. Customizable user permissions.

Desvantagens:

When you invite a vendor or customer to use Bill.com, it requires them to give quite a bit of information in order to set up an account. Some are reluctant to do so.

Bill.com is a great way to get rid of having to write paper checks.

Comentários: Time saving.

Vantagens:

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Desvantagens:

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).